A0013 Patient Satisfaction Survey on Quality of Anesthesia in Neurosurgical Patients: A Tertiary Care Neuro Center Experience

2014 ◽

Vol 2 (2) ◽

pp. 79-83

Author(s):

Shakti Kumar Gupta ◽

Neeraj Garg ◽

R Mahesh

Keyword(s):

Patient Satisfaction ◽

Soft Skills ◽

Clinical Care ◽

Tertiary Care ◽

Satisfaction Survey ◽

Total Quality ◽

Patient Satisfaction Survey ◽

Level Of Satisfaction ◽

The Way

ABSTRACT Introduction Patient satisfaction is one of the most important parameters of quality. The measurement of patient satisfaction is an important tool for research, administration, and planning. Client satisfaction is a crucial index for determining the quality services and the way in which they are provided by medical staff. The patient satisfaction is of paramount importance in ensuring better quality on the way to total quality management. Patient satisfaction survey are important from the view of improvement of quality of services and to attain the maximum satisfaction of the in-patients. Aims and objectives The aim of the study is to assess the level of satisfaction of in-patients at Tertiary care speciality hospital and to find out the causes for dissatisfaction. The objectives set were, to study the level of satisfaction of in-patients in private and General wards at Tertiary care speciality hospital and to find the causes for dissatisfaction, if any and suggest remedial measures. Methodology A questionnaire based study where views of inpatient were taken regarding various clinical and support services. The data were collected from different patient care areas over a period of 2 months, and analyzed to determine the biggest dissatisfying factors among the patients. Observations More than 88% of the patients have rated the services as Excellent/Good. The areas where the satisfaction level is low is the cleanliness specially in the toilets and the quality of food served to the patients. As far as clinical care is concerned 95% of the patients are satisfied with the level and expertise of professional care but suggested for development of soft skills in doctors and paramedics. Conclusion The study suggests that a majority of in-patients are highly satisfied with the services of the Hospital. The study recommends for the need to develop soft skills among Doctor and paramedics and to improve upon the level of cleanliness and quality of dietary services. How to cite this article Garg N, Gupta SK, Mahesh R. Patient Satisfaction Survey at a Tertiary Care Speciality Hospital. Int J Res Foundation Hosp Healthc Adm 2014;2(2):79-83.

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CAPM Patient Satisfaction Survey

International Journal of Pharmaceutical Quality Assurance ◽

10.25258/ijpqa.v8i03.9575 ◽

2017 ◽

Vol 8 (03) ◽

Author(s):

Marouane Nasser ◽

M'hamed Tijane ◽

Narjis Badrane ◽

Rachida Soulaymani Bencheikh ◽

Omaima El Bouazzi

Keyword(s):

Patient Satisfaction ◽

Poison Control ◽

Satisfaction Survey ◽

Iso 15189 ◽

Patient Satisfaction Survey ◽

Pharmacovigilance Center

As part of the ISO 15189 certification preparation, the toxicology and pharmacology laboratory of the Poison Control and Pharmacovigilance Center of Morocco(CAPM) Satisfaction Survey for Patients Requesting Analyzes. The chosen tool was a questionnaire using 11 closed questions and 1 open. The survey was conducted on patients who performed the toxicology and pharmacology analyzes during the period January 01, 2016 to August 31, 2016.The results obtained have made it possible to evaluate the perception of the quality of the service rendered by the laboratory to these patients.

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Is there a relationship between hospital care quality assessemnt and the patient’s place of residence?

Polish Journal of Public Health ◽

10.1515/pjph-2015-0028 ◽

2015 ◽

Vol 125 (2) ◽

pp. 77-82

Author(s):

Marek Kos ◽

Agnieszka Dziewa ◽

Bartłomiej Drop ◽

Marzena Furtak-Niczyporuk ◽

Ewa Warchoł-Sławińska

Keyword(s):

Health Care ◽

Patient Satisfaction ◽

Medical Care ◽

Hospital Care ◽

Care Facility ◽

Care Quality ◽

Satisfaction Survey ◽

Place Of Residence ◽

Patient Satisfaction Survey

Abstract Introduction. Measuring the patient satisfaction with the hospital stay, as well as the knowledge of their requirements are very important in the management of health institutions. A good example of the recognition of patients’ expectations is studying the level of satisfaction with specially prepared questionnaires. Aim. The aim of the study was to investigate the relationship between the patients’ place of residence and their satisfaction with the medical care they received when treated in local hospitals Material and methods. Patient satisfaction survey was carried out in the Independent Public Health Care Centre in Kraśnik in two subsequent years: at the turn of 2011/2012 and in February 2013. The survey consisted of patients hospitalized in the surgical wards of the hospital. A testing tool for this survey was a self-designed questionnaire entitles “Patient satisfaction survey” specifically developed by nursing managers and approved by the management of the hospital. Results. Patients of the District Hospital in Kraśnik gave their complex assessment of satisfaction with the benefits provided by the health care facility, taking into account not only the quality of strictly medical services, but the entire infrastructure of the hospital, including ancillary services. The obtained results gave a positive assessment of the analyzed branches. No statistically significant differences between the assessments of rural and urban inhabitants were found. The results allow knowledge of the strengths and weaknesses of medical care in the wards. Conclusions. Residents of rural areas, who are slightly better than those who live in cities, assess the work of local hospital surgical wards. You can clearly see it by assessing the quality of nurses’ and doctors’ work and the assessment of nutrition and the appearance of patient rooms. Systematic research, measurement and evaluation of patient satisfaction with hospital care can be the basis for the improvement and ensure an appropriate level of quality

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Patient satisfaction survey - a measure of quality of patient care and clinical governance

International Journal of Care Pathways ◽

10.1258/jicp.2008.009003 ◽

2009 ◽

Vol 13 (1) ◽

pp. 30-32 ◽

Cited By ~ 1

Author(s):

R. Durai

Keyword(s):

Patient Satisfaction ◽

Patient Care ◽

Clinical Governance ◽

Satisfaction Survey ◽

Patient Satisfaction Survey ◽

Quality Of Patient Care

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Delivering a one-stop, integrated, and patient-centered service for patients with rheumatic diseases

SAGE Open Medicine ◽

10.1177/2050312116654404 ◽

2016 ◽

Vol 4 ◽

pp. 205031211665440 ◽

Cited By ~ 9

Author(s):

Paula Väre ◽

Elena Nikiphorou ◽

Pekka Hannonen ◽

Tuulikki Sokka

Keyword(s):

Patient Satisfaction ◽

Satisfaction Survey ◽

Patient Centered ◽

Patient Journey ◽

Patient Satisfaction Survey ◽

Assess Patient Satisfaction ◽

Patient Reported ◽

One Stop ◽

Treatment Education

Objective: To describe a one-stop, integrated rheumatology service and assess patient satisfaction. Methods: A descriptive report and patient satisfaction survey of a rheumatology clinic model first developed in 1996 to enhance the patient “journey” through rheumatology services. A patient-satisfaction survey over a 3-week period assessed several aspects of care including quality of services, consultations, and patient education. Results: All referrals are screened by a rheumatologist to pre-schedule laboratory/radiology/other tests for the visit. Upon arrival to the clinic, patients check-in at an electronic desk, and then complete the electronic GoTreatIT monitoring system which assesses patient-reported outcomes. The patient is reviewed by a doctor in a 30- to 60-min consultation, and then by a nurse (for diagnosis/treatment education, vaccinations). An ultrasound machine and capillaroscopy are available for use in the clinic. Patients can be scheduled on the same day to see a nutritionist, physiotherapist, or other heath professionals as necessary. An “early-rheumatoid arthritis treatment path” is available to ensure early, intensive treatment. A patient satisfaction survey revealed high rating of the overall service (90.6/100). None of the patients felt that they lacked education on their disease or medication. Only 6% of the respondents gave negative feedback, reasons including feeling overwhelmed with information or not being given a cause for their symptoms. The multi-disciplinary approach was highly valued and only 3% would rather see a doctor and nurse on separate days. Conclusion: The specific clinic model provides an ideal setting for a one-stop service, avoiding unnecessary visits, collecting patient data, and enhancing the patient experience and journey through the system. Where possible, the specific clinic model could be used or adapted to build similar models in other rheumatology departments. The clinic model could also form the basis for services in other specialties dealing with chronic conditions.

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