EMOTIONAL EXHAUSTION AND TURNOVER INTENTION IN HUMAN SERVICE OCCUPATIONS: THE PROTECTIVE ROLE OF COWORKER SUPPORT

2007 ◽  
Vol 28 (1) ◽  
pp. 81-104 ◽  
Author(s):  
Lori J. Ducharme ◽  
Hannah K. Knudsen ◽  
Paul M. Roman
Keyword(s):  
Emotional Exhaustion ◽  
Human Service ◽  
Turnover Intention ◽  
Protective Role ◽  
Coworker Support

Abusive supervision and job outcomes: a moderated mediation study

2018 ◽  
Vol 6 (2) ◽  
pp. 137-152 ◽  
Author(s):  
Sajeet Pradhan ◽  
Lalatendu Kesari Jena
Keyword(s):  
Emotional Exhaustion ◽  
Abusive Supervision ◽  
Moderated Mediation ◽  
Mediating Effect ◽  
Intention To Quit ◽  
Conservation Of Resources ◽  
Coworker Support ◽  
Content Type ◽  
Indirect Relationship

Purpose Based on the conservation of resources theory, the purpose of this paper is to investigate the linkage between abusive supervision (a workplace stressor) and subordinate’s intention to quit by focusing on the mediating role of emotional exhaustion. The study also explores the conditional mediation model by testing the moderational role of perceived coworker support on the mediated abusive supervision-intention to quit relationship via emotional exhaustion. Design/methodology/approach To test the proposed hypotheses, the study draws data from 382 healthcare employees working in several hospitals and clinics in the eastern and north-eastern states of India. The authors collected data on the predictor and criterion variables at two time points with a separation of three to four weeks in a reversed order to counter priming effect. Findings The findings of the study reported that emotional exhaustion partially mediated the abusive supervision-intention to quit relationship. The result also supported the assertion that perceived coworker support will moderate the relationship between abusive supervision and subordinate’s intention to quit. The authors also found support to the moderated mediation hypothesis, that suggest perceived coworker support will reduce the mediating effect of abusive supervision-intention to quit relationship via emotional exhaustion. Originality/value This study is among few empirical investigations to investigate and report the interactional effect of perceived coworker support (a buffer) on the indirect relationship between abusive supervision and subordinate’s intention to quit via emotional exhaustion.

You’re Not Old as Long as You’re Learning: Ageism, Burnout, and Development Among Italian Teachers

2020 ◽  
pp. 089484532094283
Author(s):  
Greta Mazzetti ◽  
Michela Vignoli ◽  
Dina Guglielmi ◽  
Béatrice I. J. M. Van der Heijden ◽  
Arnoud T. Evers
Keyword(s):  
Professional Development ◽  
Job Performance ◽  
Emotional Exhaustion ◽  
Protective Role ◽  
Age Discrimination ◽  
Impaired Performance ◽  
And Performance ◽  
Indirect Relationship ◽  
The Relationship

The purpose of this study was to explore the buffering role of opportunities for professional development within the frame of the indirect relationship between workplace age discrimination (as a job demand) and job performance on a sample of N = 325 Italian teachers. Results of moderated mediation analysis indicated that emotional exhaustion mediates the relationship between workplace age discrimination and impaired job performance. Furthermore, the relationship between workplace age discrimination and performance through the mediation of emotional exhaustion became stronger at lower levels of professional development. Although professional development is recognized as a crucial job resource, this study sheds light on its protective role among teachers dealing with discrimination caused by their age. Fostering of professional development could prevent teachers from feeling emotionally exhausted and, in turn, from the occurrence of impaired performance.

The emotional impact of errors or adverse events on healthcare providers in the NICU: The protective role of coworker support

2017 ◽  
Vol 74 (1) ◽  
pp. 172-180 ◽  
Author(s):  
Adrien M. Winning ◽  
Jenna M. Merandi ◽  
Dorcas Lewe ◽  
Lois M. C. Stepney ◽  
Nancy N. Liao ◽  
...  
Keyword(s):  
Adverse Events ◽  
Healthcare Providers ◽  
Protective Role ◽  
Emotional Impact ◽  
Coworker Support

Supportive Climate and Its Protective Role in the Emotion Rule Dissonance – Emotional Exhaustion Relationship

2016 ◽  
Vol 15 (3) ◽  
pp. 125-133 ◽  
Author(s):  
Silvia Ortiz-Bonnín ◽  
M. Esther García-Buades ◽  
Amparo Caballer ◽  
Dieter Zapf
Keyword(s):  
Emotional Exhaustion ◽  
Well Being ◽  
Protective Role ◽  
Emotion Work ◽  
Moderating Effects ◽  
Front Line ◽  
Negative Effects ◽  
Main Effect ◽  
Work Units

Abstract. Emotion work, or the requirement to display certain emotions during service interactions, may produce burnout when these emotions are not truly felt – emotion rule dissonance. Building on the support-buffering model we hypothesized that a supportive climate should provide emotional resources to employees protecting them against strain from emotion work. We tested this multilevel prediction in a sample of 317 front-line employees nested in 99 work units at large Spanish hotels and restaurants. Our results showed that supportive climate protects employees against experiencing emotional exhaustion (main effect) and attenuates the negative effects of emotion rule dissonance on emotional exhaustion (moderating effects). These results provide empirical evidence for the important role of supportive climate as a buffer between emotion work and well-being.

Is public healthcare healthy? The role of emotional exhaustion

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
M. Ángeles López-Cabarcos ◽  
Analía López-Carballeira ◽  
Carlos Ferro-Soto
Keyword(s):  
Role Conflict ◽  
Emotional Exhaustion ◽  
Turnover Intention ◽  
Affective Commitment ◽  
Job Demands ◽  
Work Attitudes ◽  
Public Healthcare ◽  
Content Type ◽  
The Relationship

PurposeThis study analyzes the mediating effect of emotional exhaustion between certain job demands (workload, role conflict, and influence at work) and employees' work attitudes (affective commitment and turnover intention) in public healthcare. Furthermore, it analyzes the moderating effect of possibilities for development and the degree of freedom at work between the above-mentioned job demands and emotional exhaustion.Design/methodology/approachA total of 512 healthcare professionals participated in the study. The data were analyzed using structural equation modeling and a hierarchical multiple regression analysis.FindingsThe results show that emotional exhaustion fully mediates the relationship between job demands (workload and role conflict) and work attitudes (affective commitment and turnover intention). Moreover, the possibilities for development and degree of freedom at work moderate the relationship between role conflict and emotional exhaustion.Practical implicationsStrategies should be designed to prevent employees from becoming emotionally exhausted and lead them to feel more motivated, which results in a more effective public healthcare service.Originality/valueThis study stresses the importance of analyzing the role of emotional exhaustion in the public healthcare context. It demonstrates the mediating role of this variable between several antecedents and consequences, and it analyzes whether other relevant variables can moderate the negative effects of emotional exhaustion.

Incivility and Turnover Intention; The Role of Social Adaptability and Emotional Exhaustion

2019 ◽  
Vol 2019 (1) ◽  
pp. 17263
Author(s):  
Muhammad Umer Azeem ◽  
Sami Ullah Bajwa ◽  
Haris Aslam ◽  
Syed Ahmad Ali
Keyword(s):  
Emotional Exhaustion ◽  
Turnover Intention ◽  
Social Adaptability
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