An examination of the ISO 9001:2000 standard and its influence on the integration of management systems

Nowadays, the adoption of management systems dedicated to quality, environment and safety in company have become real issues, a competitive argument. They also have a reputation and international recognition. For some companies, they become like a prerequisite for their proper development.The aims of this paper is to understand how the Moroccan organizations who have an Integrated Management System integrate their management systems and the way that they perceive the challenges of managing several management systems in parallel over time. According to a survey carried out with thirty four Moroccan firms, we analyze empirically the implementation of different MSs such as: ISO 9001, ISO 14001 and OHSAS 18001. Specially, we evaluate the integration levels of different management systems elements such as humans and documentation resources, objectives, procedures and audit. We analyze also the perceptions of companies about the advantages and the challenges encountered into the integration of Management Systems in organizations with more than one Management system.

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Can integration difficulties affect innovation and satisfaction?

Industrial Management & Data Systems ◽

10.1108/imds-03-2013-0148 ◽

2014 ◽

Vol 114 (2) ◽

pp. 183-202 ◽

Cited By ~ 13

Author(s):

Alexandra Simon ◽

Luc Honore Petnji Yaya ◽

Stanislav Karapetrovic ◽

Marti Casadesus

Keyword(s):

Customer Satisfaction ◽

Human Resources ◽

Structural Equation ◽

Design Methodology ◽

Iso 14001 ◽

Iso 9001 ◽

Management Systems ◽

Equation Modeling ◽

Content Type ◽

Integration Of Management Systems

Purpose – The difficulties in the integration of management systems (MSs) and their relationship with innovation and customer satisfaction are explored by proposing a model that links these three concepts together. Integration, innovation and customer satisfaction are relevant issues for the competitiveness of companies, especially for the ones that have implemented several MS standards. The paper aims to discuss these issues. Design/methodology/approach – Data for the study derives from a survey carried out in 76 Spanish organizations registered to at least both ISO 9001:2008 and ISO 14001:2004 standards for quality MSs and environmental MSs, respectively. An exploratory factor analysis and structural equation modeling (SEM) are utilized to assess and confirm the proposed scales validity and the relationships of the conceptual model. Findings – Based on the empirical study, the second-order SEM shows that the difficulties of integration are directly and negatively related to both of MS documentation and procedures. This level is also directly related to the innovation and satisfaction. Nevertheless, no relationships were found between the difficulties of integration and the integration level of MS human resources. Moreover, no direct relationships were found between the difficulties of integration and both the constructs of innovation and satisfaction. Also, the results showed the integration level of MS procedures was not related to the construct of innovation. Originality/value – This is one of the first studies to relate integration difficulties with innovation and customer satisfaction, with a conclusion that an organization should give more importance to the difficulties of integrated MSs that have been uncovered to have a relationship with innovation and customer satisfaction.

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Revisión sistemática de teorías de integración de sistemas de gestión normalizados

Signos ◽

10.15332/s2145-1389.2018.0001.10 ◽

2018 ◽

Vol 10 (1) ◽

pp. 177-191 ◽

Cited By ~ 2

Author(s):

Angélica Malagón Medina

Keyword(s):

Systematic Review ◽

Information System ◽

Iso 14001 ◽

Iso 9001 ◽

Management Systems ◽

Industrial Management ◽

Palabras Clave ◽

Revisión Sistemática ◽

Bibliographical Information ◽

Integration Of Management Systems

Este artículo presenta los resultados de una revisión sistemática efectuada en Scopus, EBSCOhost y Unbis Thesaurus (United Nations Bibliographical Information System) y e-libro. La búsqueda consideró textos publicados entre el 2000 y el 2016. La recuperación de estos documentos se efectuó a través de palabras clave en inglés y español: integration of management systems, integration of management systems and systematic review, standards, industrial management. Se identificaron 998 documentos y se identificó que el 2014 es el año con mayor producción relacionada. Dentro de la literatura científica, se pudo identificar que algunas revisiones sistemáticas de teorías de integración de sistemas de gestión son aplicadas a diferentes sectores económicos a nivel mundial, sin embargo, se tiene poca información del tema de investigación, los aportes son escasos; generando vacíos y dificultades para el análisis e interpretación de los elementos comunes de los aportes de teorías de integración de sistemas de gestión normalizados como ISO 9001, ISO 14001, OHSAS 18001.

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