Patient satisfaction with HIV service provision in NPMS hospitals: The development of a standard satisfaction questionnaire

AIDS Care ◽  
1999 ◽  
Vol 11 (3) ◽  
pp. 331-343 ◽  
Author(s):  
E. J. Beck ◽  
R. Griffith ◽  
R. Fitzpatrick ◽  
S. Mandalia ◽  
J. Carrier ◽  
...  
2018 ◽  
Vol 31 (8) ◽  
pp. 988-999 ◽  
Author(s):  
Mahdi Nouri ◽  
Saeideh Ghaffarifar ◽  
Homayoun Sadeghi-Bazargani

Purpose The purpose of this paper is to explore the validity and reliability of the Persian version of the patient satisfaction questionnaire (PVPSQ). The study addressed the communication skills section of the PSQ specifically. Design/methodology/approach This cross-sectional study was conducted in 2015 to determine the validity and reliability of the Persian version of the patient satisfaction questionnaire (PSQ). In total, 538 patients (ten in pilot, 488 in tests, 40 in retest), 14 experts and 198 residents participated. The items’ impact score, content validity index, and content validity ratio were calculated. Construct validity and reliability of the scale were examined with exploratory factor analysis, Cronbach’s α, and the Intraclass correlation coefficient (ICC), respectively. Findings The questionnaire demonstrated a content validity index=0.94, content validity ratio=0.84, impact score=4.61, Cronbach’s α=0.93 and ICC=0.513 (p<0.00). A single factor was found in the eigenvalue distribution of the PSQ that predicted approximately 93 percent of the variance. Practical implications The results of this study will permit researchers in all Persian-speaking countries to use a valid and reliable Persian version of the PSQ to evaluate patients’ satisfaction with residents’ communication skills. Originality/value There were a few Persian questionnaires to assess patient satisfaction with physicians’ communication skills, but their psychometric properties had not been reported until the time of this study. By using the PVPSQ, both researchers at Iranian universities of medical sciences and researchers in other Persian-speaking countries can assess residents’ communication skills from the patient’s perspective more reliably.


2021 ◽  
Vol 8 ◽  
pp. 237437352110607
Author(s):  
Ajitabh Dash

The purpose of this study was to explore the factors influencing patient satisfaction with generic medication in India using the treatment satisfaction questionnaire for medication (TSQM) scale. This study proposed a set of hypotheses that were tested using structural equation modeling (SEM). This study was based on primary data collected from 542 sample respondents using the judgmental sampling method. The findings of this study revealed an affirmative relationship of effectiveness and convenience with patient satisfaction with generic medication. The study's findings demonstrated that the TSQM is a psychometrically sound tool with high reliability and construct validity. Path analysis revealed that the effectiveness and convenience of generic medication contributed significantly to patient satisfaction, with standardized coefficients of 0.254 and 0.237, respectively.


2013 ◽  
Author(s):  
Cecile M. A. Utens ◽  
Lucas M. A. Goossens ◽  
Onno C. P. van Schayck ◽  
Maureen P. M. H. Rutten-van Mölken ◽  
Walter van Litsenburg ◽  
...  

2010 ◽  
Author(s):  
Pauline S. M. Lai ◽  
S. S. Chua ◽  
S. P. Chan ◽  
W. Y. Low ◽  
Ian C. K. Wong

2019 ◽  
Vol 45 (8) ◽  
pp. 1213
Author(s):  
Stine E. Nielsen ◽  
Anne M. Eriksen ◽  
Anders R. Ivarsen ◽  
Henrik Sejersen ◽  
Christina Mφller ◽  
...  

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