High-performance work systems, management team flexibility, employee flexibility and service-oriented organizational citizenship behaviors

The International Journal of Human Resource Management ◽

10.1080/09585192.2019.1651374 ◽

2019 ◽

pp. 1-38

Author(s):

Nien-Chi Liu ◽

Yi-Ting Lin

Keyword(s):

Organizational Citizenship ◽

High Performance ◽

Organizational Citizenship Behaviors ◽

Management Team ◽

Citizenship Behaviors ◽

Systems Management ◽

Work Systems ◽

High Performance Work Systems ◽

Service Oriented ◽

Team Flexibility

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Promoting service-oriented organizational citizenship behaviors in hotels: The role of high-performance human resource practices and organizational social climates

International Journal of Hospitality Management ◽

10.1016/j.ijhm.2011.10.007 ◽

2012 ◽

Vol 31 (3) ◽

pp. 885-895 ◽

Author(s):

Ta-Wei Tang ◽

Ya-Yun Tang

Keyword(s):

Human Resource ◽

Organizational Citizenship ◽

High Performance ◽

Organizational Citizenship Behaviors ◽

Human Resource Practices ◽

Citizenship Behaviors ◽

Service Oriented

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Erratum to “Promoting service-oriented organizational citizenship behaviors in hotels: The role of high-performance human resource practices and organizational social climates” [Int. J. Hospit. Manag. 31 (2012) 885–895]

International Journal of Hospitality Management ◽

10.1016/j.ijhm.2012.09.008 ◽

2013 ◽

Vol 32 ◽

pp. 303

Author(s):

Ta-Wei Tang ◽

Ya-Yun Tang

Keyword(s):

Human Resource ◽

Organizational Citizenship ◽

High Performance ◽

Organizational Citizenship Behaviors ◽

Human Resource Practices ◽

Citizenship Behaviors ◽

Service Oriented

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Service-oriented organizational citizenship behaviors, employee satisfaction, customer satisfaction and loyalty

PsycEXTRA Dataset ◽

10.1037/e518712013-170 ◽

2003 ◽

Author(s):

Stephanie C. Payne ◽

Sheila Simsarian Webber

Keyword(s):

Customer Satisfaction ◽

Organizational Citizenship ◽

Employee Satisfaction ◽

Organizational Citizenship Behaviors ◽

Citizenship Behaviors ◽

Service Oriented ◽

Customer Satisfaction And Loyalty

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Service-oriented high-performance work systems and service-oriented behaviours in public organizations: the mediating role of work engagement

Public Management Review ◽

10.1080/14719037.2018.1526314 ◽

2018 ◽

Vol 21 (6) ◽

pp. 789-816 ◽

Author(s):

Trong Tuan Luu

Keyword(s):

Work Engagement ◽

High Performance ◽

Public Organizations ◽

Work Systems ◽

High Performance Work Systems ◽

Mediating Role ◽

Service Oriented

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The effects of high performance work systems in employees’ service-oriented OCB

International Journal of Hospitality Management ◽

10.1016/j.ijhm.2020.102610 ◽

2020 ◽

Vol 90 ◽

pp. 102610 ◽

Author(s):

Panagiotis V. Kloutsiniotis ◽

Dimitrios M. Mihail

Keyword(s):

High Performance ◽

Work Systems ◽

High Performance Work Systems ◽

Service Oriented

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Serving the customer, serving the family, and serving the employee: toward a comprehensive understanding of the effects of service-oriented high-performance work systems

The International Journal of Human Resource Management ◽

10.1080/09585192.2020.1837201 ◽

2020 ◽

pp. 1-31

Author(s):

Zhen Wang ◽

Lu Xing ◽

Lynda Jiwen Song ◽

Sherry E. Moss

Keyword(s):

High Performance ◽

Comprehensive Understanding ◽

Work Systems ◽

High Performance Work Systems ◽

Service Oriented

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A Multilevel Examination of High-Performance Work Systems and Organizational Citizenship Behavior: A Social Exchange Theory Perspective

Eurasia Journal of Mathematics Science and Technology Education ◽

10.12973/eurasia.2017.01032a ◽

2017 ◽

Vol 13 (8) ◽

Author(s):

Hong-Ying Li ◽

Gui-Lan Yu

Keyword(s):

Social Exchange ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

High Performance ◽

Social Exchange Theory ◽

Exchange Theory ◽

Citizenship Behavior ◽

Work Systems ◽

High Performance Work Systems

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The Effects of Authentic Leadership on Service-Oriented Organizational Citizenship Behaviors: The Role of Goal Commitment as a Mediator - A Case of Five Star Deluxe Hotel Employees -

Culinary Science & Hospitality Research ◽

10.20878/cshr.2016.22.6.004 ◽

2016 ◽

Vol 22 (6) ◽

pp. 33-51

Author(s):

권용주 ◽

김지은

Keyword(s):

Organizational Citizenship ◽

Authentic Leadership ◽

Organizational Citizenship Behaviors ◽

Goal Commitment ◽

Citizenship Behaviors ◽

Hotel Employees ◽

Service Oriented ◽

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High performance human resource system and organizational citizenship Behaviors: An empirical study in Vietnam

Management Science Letters ◽

10.5267/j.msl.2020.4.015 ◽

2020 ◽

pp. 2913-2922 ◽

Author(s):

Giang Thi Huong Vu ◽

Duong Tuan Nguyen ◽

Thai Phong Le

Keyword(s):

Empirical Study ◽

Human Resource ◽

Organizational Citizenship ◽

High Performance ◽

Organizational Citizenship Behaviors ◽

Citizenship Behaviors ◽

Human Resource System ◽

Resource System

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Customer evaluations of service-oriented organizational citizenship behaviors: Agentic and communal differences

International Journal of Hospitality Management ◽

10.1016/j.ijhm.2017.10.021 ◽

2018 ◽

Vol 70 ◽

pp. 120-129 ◽

Author(s):

Shina Bharadwaja ◽

Lindsey Lee ◽

Juan M. Madera

Keyword(s):

Organizational Citizenship ◽

Organizational Citizenship Behaviors ◽

Citizenship Behaviors ◽

Customer Evaluations ◽

Service Oriented

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