Communications and the urban future: A study of trunk telephone call patterns in Wales

1973 ◽  
Vol 7 (3) ◽  
pp. 315-321 ◽  
Author(s):  
D. Clark
Keyword(s):  
2021 ◽  
Vol 108 (Supplement_2) ◽  
Author(s):  
S Westley ◽  
H Creasy ◽  
R Mistry

Abstract Introduction The Queen Victoria Hospital (QVH) was designated a cancer and trauma hub during the COVID-19 pandemic. With this, a new virtual hand trauma clinic was set up. We assess accuracy of assessment within this virtual set-up with comparison to pre COVID-19 face-to-face assessment. Method Two weeks of clinic sessions during and pre lockdown were analysed. Initial assessment was compared with the patient's operation note. Results In the pre COVID-19 two-week period 129 face-to-face appointments were analysed. Of 99 patients that required surgery 77 (78%) had an accurate assessment. 6 were overestimated, 12 were underestimated. 189 patients were seen over two weeks during lockdown via telephone or video call. Accuracy of assessment increased with seniority of the clinician. Of 126 patients that required an operation 109 (87%) had an accurate assessment; all structures injured were correctly predicted. 12 were overestimated, 5 had their injury underestimated. Conclusions The new virtual clinic allowed patients to be remotely assessed during lockdown, reducing footfall and unnecessary journeys. We found that virtual clinic assessments are accurate, and no patient underwent an unnecessary procedure. Using a telephone call plus photo gave similar accuracy as a video call. Virtual assessment was more accurate than face-to-face assessment.


2001 ◽  
Vol 33 (8) ◽  
pp. 1371-1384 ◽  
Author(s):  
Richard Willis ◽  
J Neill Marshall ◽  
Ranald Richardson

The authors examine the impact of the remote delivery of financial services on the branch network of British building societies. The current phase of branch-network rationalisation in the financial sector in Europe and North America is argued in the academic literature to be the inevitable consequence of the growth of electronic and telemediated forms of delivery of financial services. In the British building society sector, despite some evidence of branch closure as the use of the Internet and telephone call centres in the delivery of financial services has grown, the picture that emerges is of a dynamic branch network that is responding to changing customer demands and new technological possibilities. Face-to-face advice and discussions between customers and trained ‘experts’ remain an important part of the mortgage transaction. In the savings market, where products have become more commodified, telephone call centres and, more recently, the Internet have become more prominent, but institutions still rely heavily on the branch network to deliver services. The authors suggest that, although there have been changes in the relative importance of different distribution channels as sources of business in the financial sector, it is wrong to view these changes in terms of a simple branch-versus-direct dichotomy. A more complex picture is presented, with most institutions adopting a multichannel approach to the delivery of financial services, and electronic forms of delivery of financial services being developed as an additional delivery channel alongside the branch.


1988 ◽  
Vol 82 (4) ◽  
pp. 828-830
Author(s):  
Edward M. Leigh

Plaintiff Zedan, an American citizen, brought suit in the United States District Court for the District of Columbia against the Kingdom of Saudi Arabia for breach of a contract guaranteeing wages and profits. While performance under the contract occurred in Saudi Arabia, plaintiff alleged that the jurisdictional requirements under the Foreign Sovereign Immunities Act of 1976 (28 U.S.C. §§1330, 1602-1611 (1982)) (FSIA) were satisfied by a recruitment call in California from a representative of the royal overseer of a private Saudi company. The district court granted the Saudi motion to dismiss. On appeal, the United States Court of Appeals for the District of Columbia Circuit (per Silberman, J.) unanimously affirmed and held: (1) that the telephone call did not have the requisite substantiality of contact with the United States; (2) that it was not sufficient to form the basis of a cause of action; and (3) that the alleged breach did not have sufficient direct effect in the United States to satisfy the exceptions to immunity under the FSIA.


1995 ◽  
Vol 64 (2) ◽  
pp. 169-184 ◽  
Author(s):  
Stephen J. Stein

In America the category ‘bible’ enjoys a privileged cultural position. That fact was brought home to me anecdotally several years ago when I received a telephone call forwarded through a departmental secretary. The woman on the other end of the line expressed frustration because she did not know what to do with a worn-out Bible. She asked if there was a proper way to handle the situation: should she bury it, or burn it? She was genuinely perplexed. Of one thing alone was she certain: she could not throw the Bible into a garbage can. As it turned out, I was of little help. I knew no liturgy for disposing of old Bibles, nor any special protocol for handling them. But I also do not remember ever throwing one away. I am accustomed to seeing old Bibles in attics or on shelves of used-book stores. The telephone call underscored in a practical way the special aura that surrounds the ‘bible’ in America.


2021 ◽  
Author(s):  
Marie A Pfarr ◽  
Fola O Odetola ◽  
Lauren M Yagiela

Abstract Objective: To describe pre-hospital healthcare provider contact and the impact of a child’s medical complexity on patterns of contact in the 7 days prior to admission for pediatric critical illness due to respiratory failure.Study Design: Retrospective analysis of data on patients ≤18 years with respiratory failure admitted to a quaternary pediatric intensive care unit between January 1, 2013 and December 31, 2014. Pre-hospitalization provider contact was compared to the child’s medical complexity using Chi square and Kruskal-Wallis tests for categorical and continuous data, respectively.Results: Of 163 patients, the median age was 2.1 years, 59.5% were male, and 33.1% had medical complexity. In the 7 days prior to hospitalization, 68 families (41.7%) had 71 encounters with providers including primary care provider telephone call/office visit (66.2%), telephone contact/office visit with a specialist provider (31%), or urgent care visit (2.8%). Children without medical complexity were more likely than children with medical complexity to have a primary care provider telephone call/ office visit (36.7% vs 13.0%, p=0.004). In contrast, children with medical complexity were more likely to have a telephone call or office visit with a specialist (29.6% vs 5.5%, p<0.001).Conclusions: In the 7 days before hospitalization for pediatric respiratory failure, nearly 1 in 2 families contacted a healthcare provider with illness-related concerns. During acute medical crisis, children without medical complexity were more likely to contact their primary care provider, while children with medical complexity were more likely to contact a specialist. These findings have important implications for pediatric care delivery.


2016 ◽  
Vol 26 (1) ◽  
pp. 150-170 ◽  
Author(s):  
Clare Jackson

This article presents a conversation analytic examination of a telephone call in which a teenage girl updates her friend about developments in a relationship. The telling is in three phases, from initial reluctance, through first kiss to first sexual contact. Drawing on the notion of lower and upper bounded tellability, I analyse the talk for what is constructed as tellable and as taboo. Eminently tellable, the kiss is a directly named activity, details are sought, and it is assessed in a delighted way. In contrast, the sexual activity is not named and instead is referred to as ‘stuff’. The details of ‘stuff’ are not pursued, and the activity is assessed with (playful) disapproval. The telling speaks to normative gendered sexual expectations for teenage girls in the UK. In talking about personal experience of sexual conduct but without talking in any detail, these speakers position themselves as morally respectable.


2019 ◽  
Vol 25 (5) ◽  
pp. 378-382
Author(s):  
Hussein Warda ◽  
Michele R. Hacker ◽  
Miriam J. Haviland ◽  
Lekha S. Hota

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