Factors Influencing Perceived Benefits and User Satisfaction in Knowledge Management Systems

2015 ◽  
Vol 33 (1) ◽  
pp. 55-73 ◽  
Author(s):  
Yael Karlinsky-Shichor ◽  
Moshe Zviran
Keyword(s):  
Knowledge Management ◽  
User Satisfaction ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Perceived Benefits ◽  
Factors Influencing

scholarly journals Assessing the success of the perceived usefulness for knowledge management systems

2022 ◽  
Vol 18 (1) ◽  
pp. 0-0
Keyword(s):  
Knowledge Management ◽  
User Satisfaction ◽  
Structural Equation ◽  
Perceived Usefulness ◽  
Management Systems ◽  
Equation Modeling ◽  
Educational Institutions ◽  
Knowledge Management Systems ◽  
Information Systems Success ◽  
Staff Members

Recently, Knowledge Management Systems (KMS) consider one of the major fields of study in educational institutions, caused by the necessity to identify their knowledge value and success. Hence, based on the updated DeLone and McLean’s Information Systems Success Model (DMISSM), this study set out to assess the success of the Perceived Usefulness of Knowledge Management Systems (PUKMS) in Iraqi universities. To achieve this objective, the quantitative method is selected as the research design. In total, 421 university administration staff members from 13 Iraqi private universities were conducted. This study highlights a number of significant results depending on structural equation modeling which confirms that system, information, and service quality play a fulfilling role in ensuring user satisfaction and the PUKMS.

scholarly journals Social capital, IT capability, and the success of knowledge management systems

2009 ◽  
pp. 36-50
Keyword(s):  
Social Capital ◽  
Knowledge Management ◽  
Service Quality ◽  
User Satisfaction ◽  
Management Systems ◽  
Future Research ◽  
Knowledge Management Systems ◽  
Research Model ◽  
System Quality ◽  
It Capability

Many organizations have implemented knowledge management systems to support knowledge management. However, many of such systems have failed due to the lack of relationship networks and IT capability within organizations. Motivated by such concerns, this paper examines the factors that may facilitate the success of knowledge management systems. The ten constructs derived from social capital theory, resource-based view and IS success model are integrated into the current research model. Twenty-one hypotheses derived from the research model are empirically validated using a field survey of KMS users. The results suggest that social capital and organizational IT capability are important preconditions of the success of knowledge management systems. Among the posited relationships, trust, social interaction ties, IT capability do not significantly impact service quality, system quality and IT capability, respectively. Against prior expectation, service quality and knowledge quality do not significantly influence perceived KMS benefits and user satisfaction, respectively. Discussion of the results and conclusion are provided. This study then provides insights for future research avenue.

The role of quality perceptions and perceived ubiquity in adoption intention of mobile knowledge management systems (MKMS) in semiconductor industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Audrey Poh Choo Cheak ◽  
Chin Wei Chong ◽  
Yee Yen Yuen
Keyword(s):  
Knowledge Management ◽  
Service Quality ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Perceived Benefits ◽  
System Quality ◽  
Content Type ◽  
Quality Perceptions ◽  
User Friendly ◽  
Adoption Intention

Purpose First, this study aims to investigate the effects of quality perceptions (i.e. system quality, information quality and service quality) and perceived ubiquity on engineers’ perceived benefits and perceived user-friendly of mobile knowledge management systems (MKMS). Second, it aims to examine the influence of perceived benefits and perceived user-friendly on MKMS adoption intention. Design/methodology/approach Quantitative empirical research using an integrated technology acceptance model and information systems success model was used, among semiconductors engineers in Malaysia. There were only 375 usable responses collected, which are at a response rate of 59.52%. The partial least squares version 3.0 was used to analyze the valid data collected. Findings The results suggest that service quality plays an important role that would increase the engineers’ perception of MKMS benefits and its user-friendliness. Intention to adopt MKMS was found to be strongly predicted by perceived MKMS benefits as compared to perceived user-friendly. Practical implications The findings are valuable for managers, engineers, knowledge management (KM) practitioners, MKMS developers and mobile device producers to enhance MKMS adoption intention. Originality/value Despite KM has been well accepted and established in the management science and practice area of study, yet it is still neglected in a “mobile” context. Accordingly, this paper contributes to the research gap.

Examining the Varying Influence of Social and Technological Aspects on Adoption and Usage of Knowledge Management Systems

2013 ◽  
pp. 142-158
Author(s):  
Andrea J. Hester
Keyword(s):  
Knowledge Management ◽  
Technology Implementation ◽  
Organizational Innovation ◽  
Diffusion Theory ◽  
Careful Consideration ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Technological Factors ◽  
Innovation Diffusion Theory ◽  
Factors Influencing

Knowledge management strives for effective capture and application of organizational knowledge, a resource imperative in sustaining organizations. To better achieve knowledge management initiatives, examination of factors influencing adoption and usage of knowledge management systems (KMS) are of great interest. Implementation of technological solutions considered organizational innovation is subject to potential problems of resistance, implying analysis of social factors equally important to technological factors. With Innovation Diffusion Theory as a foundation, this research examines factors influencing adoption and usage of KMS. The model is extended to include Reciprocity Expectation, an important factor affecting knowledge management processes. Results indicate that some factors are important in determining adoption while others are important for continued usage. This research emphasizes careful consideration and re-evaluation of both social and technological factors throughout all stages of technology implementation; more specifically, Reciprocity Expectation may be an important factor affecting length of adoption, but insignificant in determining continued usage.

Enhancing knowledge sharing intention through the satisfactory context of continual service of knowledge management systems

2016 ◽  
Vol 29 (4) ◽  
pp. 807-829 ◽  
Author(s):  
Tse-Ping Dong ◽  
Chia-Liang Hung ◽  
Nai-Chang Cheng
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
User Satisfaction ◽  
Structural Equation ◽  
Cognitive Theory ◽  
Equation Model ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Is Success ◽  
Content Type

Purpose The purpose of this paper is to show how continual enhancement of knowledge management systems (KMSs) enhances knowledge sharing intention. Design/methodology/approach This study integrates information system (IS) success with social cognitive theory (SCT) to explain knowledge sharing intention. Based on a survey of 276 KMS users in Taiwan’s information technology industry, the structural equation model has been applied to examine the influence process from a user satisfactory context to personal cognitive beliefs, and thus knowledge sharing intention. Findings The results indicate that the user satisfactory context stimulated by continual KMS enhancement increases knowledge sharing intention through the mediation of personal cognition of self-efficacy and outcome expectancy. Practical implications The results have empirical implications for learning how to motivate developers’ patience and passion for follow-up improvements to meet user expectations empathically, which has been emphasized for service provision. Originality/value The originality of this research is its explanation of system adoption behavior, which combines the core of IS success with SCT, links user satisfaction to intention to use, and concerns behavior within a specific context.

Examining the Varying Influence of Social and Technological Aspects on Adoption and Usage of Knowledge Management Systems

2011 ◽  
Vol 1 (1) ◽  
pp. 49-65 ◽  
Author(s):  
Andrea J. Hester
Keyword(s):  
Knowledge Management ◽  
Technology Implementation ◽  
Organizational Innovation ◽  
Diffusion Theory ◽  
Careful Consideration ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Technological Factors ◽  
Innovation Diffusion Theory ◽  
Factors Influencing

Knowledge management strives for effective capture and application of organizational knowledge, a resource imperative in sustaining organizations. To better achieve knowledge management initiatives, examination of factors influencing adoption and usage of knowledge management systems (KMS) are of great interest. Implementation of technological solutions considered organizational innovation is subject to potential problems of resistance, implying analysis of social factors equally important to technological factors. With Innovation Diffusion, Theory as a foundation, this research examines factors influencing adoption and usage of KMS. The model is extended to include Reciprocity Expectation, an important factor affecting knowledge management processes. Results indicate that some factors are important in determining adoption while others are important for continued usage. This research emphasizes careful consideration and re-evaluation of both social and technological factors throughout all stages of technology implementation; more specifically, Reciprocity Expectation may be an important factor affecting length of adoption, but insignificant in determining continued usage.

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