Differential Response in Child Welfare
In the late 1990s, child welfare jurisdictions in the United States and other countries began to implement an alternative approach to allow for a more flexible response to differing needs and circumstance of families reported to child protective services (CPS). This alternative approach to structuring child welfare services is commonly referred to as differential response (DR); it is also called alternative response (AR), family assessment response (FAR), multiple response (MR), or dual track. Currently, thirty-two states have legislation to enact or pilot-test a DR approach. DR is not a practice model but rather a policy orientation that focuses on broadly assessing the family’s situation to identify underlying needs and issues. DR consists of practice reforms intended to provide families involved with the child welfare system with the concrete services and supports needed to provide a safe environment for their children. In jurisdictions with DR, accepted reports (i.e., reports to CPS that meet a legal definition of abuse or neglect) are assigned to either an investigation response (IR) or an alternative response, depending on the type of allegation and factors such as safety concerns, risks, prior reports of abuse or neglect, the victim’s age and relationship to the alleged perpetrator, reports of domestic violence, and substance use. The IR involves a forensic approach to gather the evidence needed to formally determine whether an incident of child abuse or neglect occurred, as defined by state law. Cases assigned AR are accepted reports of child abuse and neglect that are generally low- and moderate-risk cases, With AR cases, social workers conduct a comprehensive assessment and work to meet families’ needs with concrete services and supports. In addition, AR cases do not require a formal determination of child abuse or neglect, and the names of alleged perpetrators are not entered into a central registry. The track assignment for AR families can change if new information is discovered or if the family’s situation changes, necessitating an IR.