Evaluating user satisfaction in a hospital environment

1992 ◽  
Vol 17 (3) ◽  
pp. 51-60 ◽  
Author(s):  
Moshe Zviran
Keyword(s):  
User Satisfaction ◽  
Hospital Environment

scholarly journals User satisfaction with nursing care in the hospital environment / Satisfação dos usuários com os cuidados de enfermagem no ambiente hospitalar

2021 ◽  
Vol 13 ◽  
pp. 1068-1074
Author(s):  
Leandro Cardozo dos Santos Brito ◽  
Haylla Simone Almeida Pacheco ◽  
Paula de Moura Lopes ◽  
José Wicto Pereira Borges ◽  
Fernando Ferraz do Nascimento ◽  
...  
Keyword(s):  
Social Sciences ◽  
Nursing Care ◽  
User Satisfaction ◽  
Hospital Environment

Objetivo: analisar o nível de satisfação dos usuários com os cuidados de enfermagem no ambiente hospitalar. Método: estudo transversal, analítico, quantitativo, realizado com 101 pacientes de um hospital do Centro-Sul do Piauí, no período de março de 2016 a janeiro de 2017. Utilizou-se a “Escala de satisfação do cliente” da Classificação dos Resultados de Enfermagem, com análise dos resultados a partir do Software Statistic Package for Social Sciences. Resultados: os pacientes se mostraram satisfeitos com os cuidados de enfermagem (58,4%). As variáveis que apresentaram associação estatisticamente significante com a satisfação foram “raça/cor” (p=0,028) e “situação conjugal” (p=0,030), além dos indicadores “alimentar-se” (p=0,018) e “higiene” (p=0,035) da escala de autocuidado. Conclusão: a satisfação dos pacientes permite a identificação de potencialidades e deficiências fornecendo contribuições para a reorganização das atividades assistenciais, gerenciais e de ensino.

scholarly journals Indentifikasi Faktor-Faktor Keberhasilan Implementasi Sistem Informasi Manajemen Rumah Sakit

2016 ◽  
Vol 19 (3) ◽  
pp. 135-148 ◽  
Author(s):  
Adnika Bayu Saputra
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Success Factors ◽  
Hospital Environment ◽  
Successful Implementation ◽  
System Quality ◽  
Net Benefit ◽  
Human Organization ◽  
Net Benefits

Implementation SIMRS currently still experiencing problems and obstacles level of user acceptance. This study analyzed the results of evaluation of the success factors SIMRS application using HOT-Fit Model (Organization Human Technology - Net benefits). The model have been selected for this model may provide an explanation and provide identification factor of the implementation of a system in terms of Technology, Human, Organization and Net benefit. The model included eight variables consist of System Quality, Information Quality, Service Quality, Use of the System, User Satisfaction, Organizational Structure, Environmental Organizations and Net benefits (the benefit system). Based on the results of data obtained from the RS PKU Muhammadiyah Temanggung, it can be concluded that the variables that affect the successful implementation SIMRS is on the side of the variable tehnology is the quality of the system, the quality of information and service quality, while from the variable human ie user satisfaction affects the use of the system, in terms of organization variables which greatly affect the structure of the existing organizational environment. The successful implementation of SIMRS at RS PKU Muhammadiyah Temanggung influenced by the support and encouragement from the managerial to the users SIMRS conditions and the availability of adequate facilities in the hospital environment for use SIMRS. Keywords: Information System, Managemen, Hospital ABSTRAK Penerapan SIMRS saat ini masih mengalami kendala dan hambatan ditingkat penerimaan pengguna Penelitian ini melakukan analisis terhadap hasil Evaluasi faktor-faktor keberhasilan penerapan SIMRS dengan menggunakan Model HOT-Fit (Human Organization Technology – Net benefits). Model ini dapat memberikan penjelasan dan memberikan identifikasi faktor penerapan sebuah sistem dari sisi Teknologi, Manusia, Organisasi dan Net benefit. Model ini melibatkan delapan variabel yang terdiri dari Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, Penggunaan Sistem, Kepuasan Pengguna, Struktur Organisasi, Lingkungan Organisasi dan Manfaat Sistem. Berdasarkan hasil yang diperoleh dari RS PKU Muhammadiyah Temanggung, maka dapat disimpulkan bahwa variabel yang mempengaruhi keberhasilan penerapan SIMRS adalah dari sisi variabel teknologi yaitu kualitas sistem, kualitas informasi dan kualitas layanan, sedangkan dari sisi variable manusia yaitu kepuasan pengguna mempengaruhi penggunaan sistem, dari sisi variabel organisasi yaitu struktur sangat mempengaruhi lingkungan organisasi yang ada. Keberhasilan penerapan SIMRS di RS PKU Muhammadiyah Temanggung dipengaruhi oleh adanya dukungan dan dorongan dari pihak manajerial kepada para pengguna SIMRS serta tersedianya kondisi fasilitas yang memadai di lingkungan rumah sakit untuk menggunakan SIMRS. Kata Kunci : Sistem Informasi, Manajemen, Rumah Sakit

Reassessment of Suicide Attempters at Home, Shortly After Discharge from Hospital

Crisis ◽  
2010 ◽  
Vol 31 (6) ◽  
pp. 303-310 ◽  
Author(s):  
Bas Verwey ◽  
Jeroen A. van Waarde ◽  
Molla A. Bozdağ ◽  
Iris van Rooij ◽  
Edwin de Beurs ◽  
...  
Keyword(s):  
Suicide Attempt ◽  
General Hospital ◽  
Hospital Environment ◽  
Initial Assessment ◽  
Suicide Attempters ◽  
Systematic Assessment ◽  
Suicide Intent ◽  
Initial Hospital ◽  
Discharge From Hospital ◽  
At Home

Background: Assessment of suicide attempters in a general hospital may be influenced by the condition of the patient and the unfavorable circumstances of the hospital environment. Aims: To determine whether the results of a reassessment at home shortly after discharge from hospital differ from the initial assessment in the hospital. Methods: In this prospective study, systematic assessment of 52 suicide attempters in a general hospital was compared with reassessment at home, shortly after discharge. Results: Reassessments at home concerning suicide intent, motives for suicide attempt, and dimensions of psychopathology did not differ significantly from the initial hospital assessment. However, patients’ motives for the suicide attempt had changed to being less impulsive and more suicidal, worrying was significantly higher, and self-esteem was significantly lower. A third of the patients had forgotten their aftercare arrangements and most patients who initially felt no need for additional help had changed their mind at reassessment. Conclusions: Results from this group of suicide attempters suggest that a brief reassessment at home shortly after discharge from hospital should be considered.

Assessing and Improving User Satisfaction in Higher Education: A Role for Human Factors

2004 ◽  
Author(s):  
William S. Helton ◽  
Jessica M. Neu ◽  
Tangy A. Shell ◽  
Alison J. Ramsey ◽  
Danielle M. Myers
Keyword(s):  
Higher Education ◽  
Human Factors ◽  
User Satisfaction

The rise and fall of PET and PET/CT

2005 ◽  
Vol 44 (S 01) ◽  
pp. S58-S60 ◽  
Author(s):  
W. Mohnike
Keyword(s):  
Clinical Practice ◽  
General Hospital ◽  
Private Practice ◽  
Ct Imaging ◽  
Hospital Environment ◽  
Governmental Organizations ◽  
Pet Ct

Summary:PET is being considered a diagnostic commodity in clinical practice worldwide and thus receives increasing attention by health insurances and governmental organizations. In Germany, however, neither PET nor PET/CT are subject to reimbursement. This renders clinical PET and PET/CT imaging a challenge both in a general hospital environment and in private practice. This article describes briefly these challenges, which are not solely related to turf battles and associated costs.

MARS — Its Tenth Anniversary of Operation and its Future

1980 ◽  
Vol 19 (03) ◽  
pp. 125-132
Author(s):  
G. S. Lodwick ◽  
C. R. Wickizer ◽  
E. Dickhaus
Keyword(s):  
Conceptual Development ◽  
Administrative Support ◽  
Final Section ◽  
Economic Benefits ◽  
Hospital Environment ◽  
Computer Scientist ◽  
University Of Missouri ◽  
Complete Bibliography ◽  
The University ◽  
Economic Considerations

The Missouri Automated Radiology System recently passed its tenth year of clinical operation at the University of Missouri. This article presents the views of a radiologist who has been instrumental in the conceptual development and administrative support of MARS for most of this period, an economist who evaluated MARS from 1972 to 1974 as part of her doctoral dissertation, and a computer scientist who has worked for two years in the development of a Standard MUMPS version of MARS. The first section provides a historical perspective. The second deals with economic considerations of the present MARS system, and suggests those improvements which offer the greatest economic benefits. The final section discusses the new approaches employed in the latest version of MARS, as well as areas for further application in the overall radiology and hospital environment. A complete bibliography on MARS is provided for further reading.

EFFECT OF TOP MANAGEMENT SUPPORT, SYSTEM QUALITY, AND INFORMATION QUALITY ON SATISFACTION ACCOUNTING INFORMATION SYSTEM USERS IN LEMBAGA PERKREDITAN DESA (LPD) IN UBUD DISTRICT

2019 ◽  
Vol 1 (1) ◽  
pp. 123-142
Author(s):  
Sang Ayu Putu Arie Indraswarawati ◽  
I Putu Deddy Samtika Putra ◽  
Ni Wayan Cahyani
Keyword(s):  
Information System ◽  
Support System ◽  
User Satisfaction ◽  
Information Quality ◽  
Accounting Information ◽  
Top Management ◽  
Management Support ◽  
System Quality ◽  
Accounting Information System ◽  
Top Management Support

The use of Accounting Information System (AIS) is very helpful in accommodating all the information needed to make an accurate decision. Indicators in determining the good and bad performance of an information system can be seen through AIS user satisfaction and usage. The purpose of this study was to determine the effect of top management support, system quality and information quality on AIS user satisfaction. The sample selection method used was purposive sampling. The research sample was 147 people consisting of administrators, loan officers and savings at 29 Lembaga Perkreditan Desa (LPD) in Ubud Subdistrict. The data in this study is primary data which is the answer from the questionnaire. The regression results show that all variables have a significance of 0,000. It shows that top management support, system quality and information quality have positive influences on Accounting Information System user satisfaction.

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