Evaluating user satisfaction in a hospital environment: An exploratory study

1992 ◽  
Vol 17 (3) ◽  
pp. 51-62 ◽  
Author(s):  
Moshe Zviran
Keyword(s):  
User Satisfaction ◽  
Exploratory Study ◽  
Hospital Environment

scholarly journals Assistance in family health from the perspective of users

2010 ◽  
Vol 18 (3) ◽  
pp. 436-443 ◽  
Author(s):  
Silvana Martins Mishima ◽  
Flavia Helena Pereira ◽  
Silvia Matumoto ◽  
Cinira Magali Fortuna ◽  
Maria José Bistafa Pereira ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Exploratory Study ◽  
Family Health ◽  
User Interaction ◽  
Sampling Technique ◽  
Health Unit ◽  
Snowball Sampling ◽  
Thematic Content Analysis ◽  
Empirical Material ◽  
Snowball Sampling Technique

This descriptive exploratory study analyzed user satisfaction with the care received at a Family Health Unit in Ribeirão Preto, Brazil. In total, 40 users from families registered in the FHU were selected, using key informants and the snowball sampling technique, and interviewed. Thematic content analysis was used to analyze the empirical material. Interviewees were mostly female, over 50 years, resident in the catchment area of the unit for 10-30 years, had incomplete primary education and also did not perform work outside the home. The analysis identified three themes: access, team-user interaction and organization of work in the FHU. The subjects of this study expressed satisfaction with the accessibility provided together with the caring attention given to them, marked by a team-user interaction that takes place in a friendly and patience manner. Although not totally satisfied, the majority of users would recommend the health service to someone due to its quality.

scholarly journals User satisfaction with nursing care in the hospital environment / Satisfação dos usuários com os cuidados de enfermagem no ambiente hospitalar

2021 ◽  
Vol 13 ◽  
pp. 1068-1074
Author(s):  
Leandro Cardozo dos Santos Brito ◽  
Haylla Simone Almeida Pacheco ◽  
Paula de Moura Lopes ◽  
José Wicto Pereira Borges ◽  
Fernando Ferraz do Nascimento ◽  
...  
Keyword(s):  
Social Sciences ◽  
Nursing Care ◽  
User Satisfaction ◽  
Hospital Environment

Objetivo: analisar o nível de satisfação dos usuários com os cuidados de enfermagem no ambiente hospitalar. Método: estudo transversal, analítico, quantitativo, realizado com 101 pacientes de um hospital do Centro-Sul do Piauí, no período de março de 2016 a janeiro de 2017. Utilizou-se a “Escala de satisfação do cliente” da Classificação dos Resultados de Enfermagem, com análise dos resultados a partir do Software Statistic Package for Social Sciences. Resultados: os pacientes se mostraram satisfeitos com os cuidados de enfermagem (58,4%). As variáveis que apresentaram associação estatisticamente significante com a satisfação foram “raça/cor” (p=0,028) e “situação conjugal” (p=0,030), além dos indicadores “alimentar-se” (p=0,018) e “higiene” (p=0,035) da escala de autocuidado. Conclusão: a satisfação dos pacientes permite a identificação de potencialidades e deficiências fornecendo contribuições para a reorganização das atividades assistenciais, gerenciais e de ensino.

scholarly journals Analysis of proxemic communication with HIV/AIDS patients

2006 ◽  
Vol 14 (4) ◽  
pp. 491-496 ◽  
Author(s):  
Marli Teresinha Gimeniz Galvão ◽  
Simone de Sousa Paiva ◽  
Namie Okino Sawada ◽  
Lorita Marlena Freitag Pagliuca
Keyword(s):  
Exploratory Study ◽  
Participant Observation ◽  
Hospital Environment ◽  
Visual Contact ◽  
Aids Patients ◽  
Frequent Contact ◽  
Gender Influence ◽  
Nursing Team ◽  
Tone Of Voice ◽  
Hiv Aids

This descriptive and exploratory study analyzed the proxemic factors of the nursing team and HIV/AIDS patients in a hospital environment in Fortaleza - CE, between October and November 2004. Data were collected through non-participant observation. Forty-one interactions were analyzed, in which no gender influence was observed. The professional's position towards the patient was mainly standing; intimate distance occurred in 21.95% of interactions, which were mostly related to technical procedures; personal distance predominated in 63.41% of cases, which were related to technical care; social distance occurred in 14.64% of interactions, which were aimed at conservation; obstacles were present in 15 interactions; local touch was the most frequent contact behavior; visual contact was present in 11 interactions, with a view to regulating the conversation flow; the tone of voice was found always adequate. Through proxemics, we can identify important factors in communication with HIV/AIDS patients.

Continuous education of professionals in the hospital environment: an exploratory study

2012 ◽  
Vol 11s1 (2) ◽  
pp. 488-491
Author(s):  
Glaucirene Siebra Moura Ferreira ◽  
Keila Maria de Azevedo Ponte ◽  
Antônia Eliana Araújo Aragão ◽  
Lidyane Parente Arruda ◽  
Ivonildo Sales Ferreira
Keyword(s):  
Exploratory Study ◽  
Hospital Environment ◽  
Continuous Education

scholarly journals The Status of End-User Computing Support: An Exploratory Study

10.28945/2490 ◽  
2002 ◽  
Author(s):  
Chittibabu Govindarajulu ◽  
Susan K. Lippert
Keyword(s):  
Factor Analysis ◽  
Data Analysis ◽  
Support Services ◽  
User Satisfaction ◽  
Exploratory Study ◽  
Instrument Validation ◽  
Assessment Instrument ◽  
End User ◽  
Descriptive Data ◽  
End User Computing

End-User Computing (EUC) influences user productivity, information systems backlogs and user satisfaction. An exploratory study of 192 Midwest end-users was undertaken to investigate support services and end-user types superimposed on support sources. The results of this integrated review offer a richer understanding of end-user dynamics. Data collection occurred through a three-part questionnaire. End-user types were categorized using the Cotterman and Kumar (1989) classification scheme. Support categories were assessed using the Mirani and King (1994) instrument. The Govindarajulu and Reithel (1998) assessment instrument evaluated support services within information centers for local MIS staff and informal assistance. Results are presented from instrument validation procedures and descriptive data analysis that permit conclusions about EUC dynamics. Instrument validation was conducted using standard measures of internal consistency reliability and factor analysis, Cronbach’s alpha and a Principle Components Factor Analysis (PCFA), to facilitate factor loading. Descriptive data analysis employed conventional frequency distributions, scatterplots, descriptive data statistics, and other graphical data displays.

scholarly journals The Impact of Enterprise Resource Planning on Business Performance: With the Discussion on Its Relationship with Open Innovation

2020 ◽  
Vol 6 (3) ◽  
pp. 87
Author(s):  
Sara AlMuhayfith ◽  
Hani Shaiti
Keyword(s):  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Exploratory Study ◽  
Business Performance ◽  
Resource Planning ◽  
Planning System ◽  
Significant Finding ◽  
Erp Systems ◽  
Study Results ◽  
The Impact

Small and medium enterprises (SMEs) have played an important role in economic development. The increasing number of SMEs have resulted in the business landscape to become more and more competitive. This has made SMEs to also undergo great challenges to be able to maintain their existence and expand their businesses. It is argued that the enterprise resource planning system (ERPs) can improve business performance. Therefore, the primary purpose of this study is to examine the impact of an ERPs usage on the financial and non-financial performance of the Saudi SMEs. An exploratory study has been used to identify the factors contributing to the effective and successful use of an ERP system. The findings indicate seven contingency factors. Based on the exploratory study results, three hypotheses have been developed and tested in a quantitative study. A survey is constructed and sent to 200 Saudi SMEs that adopted the ERP systems. About 120 valid responses have been received. For data analysis and hypothesis testing, a structural equation modelling (SEM) tool has been adopted. The results depict that management support, user satisfaction, and training significantly impact the ERPs usage. Another significant finding is that ERP systems enhance SMEs’ performance.

Exploratory Study on User Satisfaction of E-HRM

2022 ◽  
pp. 243-271
Author(s):  
Fahmi Ibrahim ◽  
Hazimah Suhip ◽  
Kabiru Maitama Kura ◽  
Liana H. M. Noor
Keyword(s):  
User Satisfaction ◽  
Exploratory Study ◽  
Quantitative Method ◽  
Qualitative Interview ◽  
Current Status ◽  
User Friendliness ◽  
The Public ◽  
Brunei Darussalam ◽  
Government Sector ◽  
The Government

With the high demands to provide service quality, growing workforce, and globalization of economy, HR has transformed into an inevitable power of technology that transforms HRM into electronic human resource management (E-HRM) systems. Brunei Darussalam without exception is also practicing E-HRM in the government sector called government employee management system (GEMS). This chapter investigates the user satisfaction of E-HRM by examining the current status of GEMS in Brunei Darussalam. The user satisfaction was studied through seven elements: the implementation of E-HRM, training, user-friendliness, infrastructure, data security, technical support, and user support. Qualitative interview and descriptive quantitative method were conducted on HR officers from the public organization. Findings revealed that the GEMS are not able to provide satisfactory system. This chapter has developed a theoretical framework as a recommendation to integrate relevant elements, together with the influence of age, gender, and years of service that impact user satisfaction.

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