The Relationship of Bedside Nursesʼ Emotional Intelligence With Quality of Care

The article presents the current idea of the relationship between negative emotions and severity of psoriasis. It concludes investigations of the relationship between such negative feelings as hostility, ag- gressiveness and severity of chronic dermatosis; consideration of various variants of aggressive behavior and their relation to hostility. The article gives recommendations for enhancing the quality of care in hospitals for patients with psoriasis with a hostile, aggressive behavior.

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Mediating Impact of Emotional Intelligence Competencies on the Relationship of Conflict Management Styles and Service Quality of Higher Education: A Pakistan Based Study

Review of Economics and Development Studies ◽

10.26710/reads.v5i4.879 ◽

2019 ◽

Vol 5 (4) ◽

pp. 623-636

Author(s):

Umair Asghar ◽

Khalid Pervaiz

Keyword(s):

Higher Education ◽

Emotional Intelligence ◽

Service Quality ◽

Conflict Management ◽

Management Styles ◽

Conflict Management Styles ◽

Quality Of Higher Education ◽

Relationship Of ◽

The Relationship

This quantitative, investigation was to explore mediating impact of emotional intelligence competencies on the relationship between conflict management styles and service quality of higher education. In this study, multi-stage cluster sampling technique was applied for the selection of sample whereas SPSS was used for testing the hypothesis which measures the direct and indirect effect. Structured questionnaires were used for data collection which comprised of 5 points Likert scale. The findings proved partial mediation to emotional intelligence competencies between the relationship of conflict management styles and service quality of higher education which indicates higher the emotional intelligence competency the staff has, would have the higher the ability to resolve day to day conflicts. The research suggests that faculty and staff training programs, workshops to improve service quality would help to narrow the gap between customer’s perceptions and expectations.

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The Relationship of Surgical Volume to Quality of Care

The Journal of Bone and Joint Surgery (American) ◽

10.2106/00004623-200208000-00031 ◽

2002 ◽

Vol 84 (8) ◽

pp. 1482-1485 ◽

Cited By ~ 1

Author(s):

Frederick A. Matsen ◽

Jeffrey N. Katz ◽

Elena Losina ◽

Charlotte B. Phillips ◽

Nizar N. Mahomed ◽

...

Keyword(s):

Quality Of Care ◽

Surgical Volume ◽

Relationship Of ◽

The Relationship

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I Hear You, but Do I Understand? The Relationship of a Shared Professional Language With Quality of Care and Job Satisfaction

Frontiers in Psychology ◽

10.3389/fpsyg.2019.01310 ◽

2019 ◽

Vol 10 ◽

Cited By ~ 3

Author(s):

Manuel Stühlinger ◽

Jan B. Schmutz ◽

Gudela Grote

Keyword(s):

Job Satisfaction ◽

Quality Of Care ◽

Relationship Of ◽

The Relationship

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HUBUNGAN KOORDINASI DAN KEMAMPUAN APARATUR DENGAN KUALITAS PELAYANAN PUBLIK PADA KANTOR KECAMATAN HALONG KABUPATEN BALANGAN

Al-KALAM JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN ◽

10.31602/al-kalam.v4i1.832 ◽

2017 ◽

Vol 4 (1) ◽

pp. 113

Author(s):

Erna Suriyani

Keyword(s):

Quality Of Service ◽

Quality Of Care ◽

Public Services ◽

Chi Square ◽

District Office ◽

Factors Affecting ◽

Majority Opinion ◽

Relationship Of ◽

The Relationship

This study aims to determine the relationship of coordination and the ability of the apparatus to the quality of public services at the district office Halong Balangan.This type of research used in this study is the type Eksplanatory, while the approach used is a quantitative approach. To prove the relationship of coordination and the ability of the apparatus to the quality of public services, will be analyzed using Chi Square models. Measuring the quality of care in this study refers to the majority opinion of Parasuraman, Zeithaml, and Berry (Tjiptono, 2004: 132) Levince in Ratminto (2005: 175). Factors affecting the quality of service inferred from Moenir opinion, The Liang Gie Fan Info and theory The Triangle of Service Quality proposed by Morgan and Murgatroyd.The results of this study indicate that coordination with the quality of public services in dimensions realiability and Assurance at the district office Halong district Balangan good level of Significant 1% and 5% proved to be no correlation, while coordination with the quality of public services in the dimension Responsiveness, Empathy, Tangibles at level Significant 1 % proved to be no relationship and the significant level of 5% proved no relationship. While the ability of personnel to the quality of public services in the dimensions of Reliability, Responsiveness, Assurance, Empathy and Tangibles at the district office Halong Balangan at significant level of 1% proved no hungan, while the significant level of 5% proved to be no relationship.Keywords: Quality of Public Services, Coordination and Administrative Capabilities

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Comparing the Relationship of Emotional Intelligence and General Health in Nurses of Intensive Care Units With General Units in Qazvin

International journal of epidemiologic research ◽

10.15171/ijer.2019.07 ◽

2019 ◽

Vol 6 (1) ◽

pp. 36-41

Author(s):

Leili Yekefallah ◽

Leila Dehghankar ◽

Mahya Shafaei ◽

Fereshteh Yekefallah

Keyword(s):

Emotional Intelligence ◽

Intensive Care ◽

Intensive Care Units ◽

Nursing Care ◽

General Health ◽

Pearson Correlation ◽

The Mean ◽

Relationship Of ◽

The Relationship

Background and aims: To know that how emotional intelligence and general health are related, can play a crucial role in the quality of nurses’ performance. The present study was conducted to compare the relationship of emotional intelligence and general health in nurses of intensive care units with other units in Qazvin city, Iran. Methods: This cross-sectional study was conducted among nurses working in hospitals of Qazvin in 2018. To this end, 250 nurses were selected by random sampling. Data collection tool was Goldberg General Health Standard Questionnaire (GHQ) and Shearing’s Emotional Intelligence Questionnaire (EIQ). Data were analyzed by SPSS statistical software version 18.0 using the statistical tests of Pearson correlation, t test, ANOVA, chi-square, and liner regression. A P value less than 0.05 was also considered statistically significant. Results: The mean score of general health was 21.33 ± 10 and the mean score of emotional intelligence was 122.8 ± 11.5. The findings showed that there was a statistically significant relationship between emotional intelligence and general health and all general health components (P <0.05). Level of depression in Intensive Care Unit was higher than that in other units (P <0.05). Moreover, according to linear regression coefficient, there was a statistically significant association between general health and emotional intelligence (P <0.05), to such a degree that increasing emotional intelligence caused an increase in general health. This model identified 5.6% of health variance, emotional intelligence, and body mass index (BMI) variables as predictive variables. Conclusion: Considering the fact that nursing is a stressful profession, attention to emotional intelligence is very effective and valuable in improving mental health and as a result, in reducing job stress, increasing the quality of nursing care, reducing burnout, and ultimately increasing patient satisfaction from nursing care.

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