Managerial leadership for total quality improvement in UK higher education

2007 ◽  
Vol 19 (6) ◽  
pp. 541-560 ◽  
Author(s):  
Augustus E. Osseo‐Asare ◽  
David Longbottom ◽  
Pieris Chourides
Keyword(s):  
Higher Education ◽  
Quality Improvement ◽  
Quality Management ◽  
Management Practices ◽  
Total Quality ◽  
Managerial Leadership ◽  
Teaching And Research ◽  
Content Type ◽  
Quality Management Practices ◽  
Efficiency And Effectiveness

PurposeThe purpose of this paper is to increase awareness of the critical role of “managerial leadership” in total quality management (TQM) implementation in UK higher education institutions (HEIs), and to encourage further research on how to sustain management and leadership best practices for total quality improvement in higher education.Design/methodology/approachA critical review of the literature on managerial leadership provides the theoretical scope which led to the setting of research objectives. The objectives were achieved through a survey of academics and non‐academics responsible for teaching and research quality improvement in a sample of 42 UK HEIs between the period 2000 and 2005. A mix of questionnaires, interviews, inductive analysis and hypothesis testing, was used to explore, describe and to explain the nature of the relationship between the degrees of efficiency and effectiveness of quality management practices in the participating UK HEIs.FindingsThe analysis of the survey results revealed “weak” associations between the degrees of efficiency and effectiveness in the quality management practices adopted by participating UK HEIs. It provides examples of weak quality management practices as empirical evidence of “weak” association between “management efficiency” and “leadership effectiveness” in UK HEIs.Research limitations/implicationsInternational generalization of findings requires the sample size to be increased to include more HEIs from the UK and other countries with similar educational systems. Further quantitative research is needed to provide in depth explanation of the nature of the functional relationship between the degrees of effectiveness and efficiency of quality management practices in higher educational settings.Practical implicationsUnderstanding the nature of the association between the degrees of effectiveness and efficiency of quality management practices would provide a conceptual framework which would enable academics and practitioners to reflect critically on the “efficiency” and “effectiveness” of teaching and research quality improvement decisions and actions to ensure successful implementation of TQM best practices.Originality/valueUses the degrees of efficiency and effectiveness as criteria for evaluating managerial leadership in UK higher education, and recommends strengthening of the association between the criteria through continuous improvement in the efficiency and effectiveness of teaching and research quality improvement practices.

scholarly journals A study of quality management practices in nursing in universities in Australia

2003 ◽  
Vol 26 (1) ◽  
pp. 194 ◽  
Author(s):  
Mary Cruickshank
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Management Practices ◽  
Hospital Setting ◽  
Education Sector ◽  
Total Quality ◽  
Quality Management Practices ◽  
Nursing Culture ◽  
Scant Attention

In Australia,the traditional Quality Assurance approach used in the hospital setting has played an important role in nursing practice.During the past decade, nurses have begun making a paradigm shift from Quality Assurance to Total Quality Management but scant attention has been paid to quality management practices in nursing in the higher education sector. This paper reports on a quantitative study examining the perceptions of nurse academics to the applicability of TQM to nursing in universities. The findings identified how TQM could be applied to suit the nursing culture in the higher education sector.

Quality management practices and their relationship to organizational performance

2014 ◽  
Vol 34 (12) ◽  
pp. 1487-1505 ◽  
Author(s):  
Anton Sabella ◽  
Rami Kashou ◽  
Omar Omran
Keyword(s):  
Quality Management ◽  
Organizational Performance ◽  
Management Practices ◽  
Gaza Strip ◽  
Hospital Performance ◽  
Total Quality ◽  
Validity And Reliability ◽  
Content Type ◽  
Quality Management Practices ◽  
National Quality

Purpose – The purpose of this paper is to examine the extent of total quality management (TQM) practices implemented in Palestinian hospitals and their relationship to organizational performance using the Malcolm Baldrige National Quality Award criteria. Design/methodology/approach – A survey of 51 hospitals operating in the West Bank of Palestine was conducted in order to test the validity and reliability of TQM constructs and their relationship to organizational performance. Findings – The results showed that TQM constructs used in this study are positively related to hospital performance and for the most part the relationship was significant; they were capable of explaining a significant portion of variance in performance. Three elements were found to be strongly significant predictors of performance- people management, process management, and information and analysis. Research limitations/implications – Although hospitals operating in the Gaza Strip were excluded from the study, this research promotes critical management practices that help channeling organization resources into areas aimed at improving quality and performance. Practical implications – The study showed that there are certain areas where administrators or managers need to focus on should they aspire for better performance. The constructs used in this study can be used to assess the implementation of quality practices and highlight areas for movement. Originality/value – This paper provided practitioners, administrators, and academics with a fresh perspective on quality management practices and their impact on organizational performance. It also served as a foundation for future initiatives and programs aimed at improving quality in hospitals.

scholarly journals ROLE OF TOTAL QUALITY MANAGEMENT PRACTICES ON PERFORMANCE OF FAIRTRADE PREMIUM PROJECTS IN KENYA

2020 ◽  
Vol 5 (2) ◽  
pp. 1
Author(s):  
Ruth Muthoni Njung’e ◽  
A. Kagiri
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Fair Trade ◽  
Management Practices ◽  
Total Quality ◽  
Leadership Qualities ◽  
Management Planning ◽  
Quality Management Practices

Purpose: The purpose of this study was to establish the role of total quality management on the performance of fair trade premium projects with particular reference to Flamingo Horticulture Limited (herein referred to as the company or organization). Methodology: The target population for this research comprised of the employees, the management and the fair trade premium committee of the Flamingo Horticulture Limited. The study employed descriptive research design.  A census sampling was carried out and the sample size was 46. Survey method was used to solicit the information. The researcher used a questionnaire to collect primary data which was analyzed using qualitative and quantitative analysis techniques then presented in tables. Data collected will be both quantitative and qualitative. Validity and reliability of the questionnaire was enhanced by carrying out a pilot study prior to data collection. The data collected was analyzed using descriptive statistics by aid of Statistical package for social scientists (SPSS).  The results were presented in form of Tables. Results: The studies found that quality management planning, customer focus and application of Quality Management planning approaches such as auditing, continuous improvement, monitoring & evaluation have positive effect on performance of fairtrade premium projects. Correlation analysis showed that there were positive and significant correlations between performance of Fairtrade premium projects in Kenya and all independent variables (quality management planning, r=0.537, p<0.05; customer focus, r=0.542, p<0.05; leadership qualities, r=0.476, p<0.05 and, QMS approaches, r=0.452, p<0.05). Unique contribution to theory, practice and policy: The study recommended that Fairtrade organizations should integrate quality management planning in their overall planning process to ensure identification of risks, to ensure that errors are eliminated throughout the operational process and products and services are produced at an optimal quality that can satisfy all stakeholders. Adoption of quality management will enable the leaders to use their personal values, ethics, and commitment to the organization’s vision and mission,  passionate to energize and create a  synergy in teams;  heading towards  accomplishment of organizational goals.   With high level of quality improvement quality management practices and leadership will be higher since leadership qualities are associated with successful quality improvement.

Total quality management practices and organizational performance in the construction chemicals companies in Jordan

2018 ◽  
Vol 25 (8) ◽  
pp. 3180-3205 ◽  
Author(s):  
Neven Androwis ◽  
Rateb J. Sweis ◽  
Ali Tarhini ◽  
Alireza Moarefi ◽  
Mahmood Hosseini Amiri
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Management Practices ◽  
Empirical Support ◽  
Total Quality ◽  
Content Type ◽  
Quality Management Practices ◽  
And Performance ◽  
The Relationship

Purpose The purpose of this paper is to investigate the relationship between total quality management practices and the organizational performance in the Jordanian construction chemicals companies. Design/methodology/approach In this research, ten constructs were used to measure TQM practices, whereas six constructs were used to measure the organizational performance. A total of 160 questionnaires were distributed to 28 companies. Of these 131 questionnaires were completed and used for the analysis, representing a response rate of 81.9 percent. Findings Analysis has shown that TQM practices positively affect the organizational performance, with a significant value for top management commitment, customer focus, supplier management, process control and continuous improvement. Research limitations/implications Results were based on perceptual data provided by participants working in different sectors of the organization, which may not provide a clear picture. It would be appropriate to consider collecting information from several stakeholders such as customers and suppliers. Willingness of respondents and delivering data within time were a big challenge though efforts were made to guarantee the confidentiality of the respondents. Practical implications Results from this research points out that TQM is considered as a key-contributing factor to firm’s survival. It also provides empirical support that TQM implementation in manufacturing organizations contributes to the performance and survival of such organizations. This research also provides an understanding of the dynamic role of TQM practices that would help managers pay attention to the fundamental practices that have a direct impact on the firms’ performance. This will help the organizations to dedicate efforts and allocate resources to get the best long-term outcomes and to figure out their strengths and weaknesses to develop and implement a new strategy to enhance their competitive position. Originality/value Construction sector in Jordan is a competitive sector. Therefore, quality in such industry is vital. Many companies in Jordan have much interest in implementing TQM practices. However, research efforts related to this field are rare. No research papers investigating the relationship between TQM practices and performance in Jordanian construction chemicals companies have been found. This research, therefore, seeks to examine the relationship between TQM practices and the construction chemicals firms’ performance in Jordan.

Mediating role of learning organization on the relationship between total quality management and operational performance in Brazilian manufacturers

2019 ◽  
Vol 31 (3) ◽  
pp. 524-541
Author(s):  
Guilherme Tortorella ◽  
Ricardo Giglio ◽  
Flavio S. Fogliatto ◽  
Rapinder Sawhney
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Learning Organization ◽  
Management Practices ◽  
Operational Performance ◽  
Total Quality ◽  
Learning Capability ◽  
Content Type ◽  
Quality Management Practices ◽  
The Relationship

Purpose The purpose of this paper is to examine the mediating effect of learning organization dimensions on the relationship between the implementation of total quality management practices and companies’ operational performance improvement. Design/methodology/approach The authors carried out a cross-sector survey with 135 Brazilian manufacturing companies that have been implementing total quality management as an organizational strategy for at least five years. Collected data were analyzed using multivariate data analysis techniques. Findings The findings provide guidelines for manufacturers to increase their learning capability by reinforcing the implementation of total quality management practices, whose synergistic effects may be currently neglected. Results show that an enhanced organizational learning capability can significantly impact the improvement level of operational performance through the application of total quality management practices. Originality/value Several authors have investigated the relationship between total quality management implementation and learning organization aspects. However, most studies examined their relationship from a narrow perspective or under specific contexts, lacking empirical validation of their concurrent effect on operational performance improvement. The study aims at bridging this gap.

Assessment of quality performance in the Egyptian manufacturing industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ahmed Rashad ElMelegy ◽  
Mohamad Alnajem ◽  
Nour Albuloushi
Keyword(s):  
Quality Management ◽  
Manufacturing Industry ◽  
Management Practices ◽  
Manufacturing Firms ◽  
Equation Modeling ◽  
Total Quality ◽  
Quality Performance ◽  
Content Type ◽  
Quality Practices ◽  
Quality Management Practices

PurposeThe purpose of this study was to examine the quality performance of the Egyptian manufacturing industry based on Flynn's quality management practices framework.Design/methodology/approachA literature-based questionnaire was developed to collect the research data. The sample studied included 193 professionals from different manufacturing firms in Egypt. The research model utilized seven first-order constructs to measure infrastructure and core quality practices and the model was analyzed by structural equation modeling.FindingsThe results of the study showed that infrastructure practices had a positive effect on core quality practices, which in turn, significantly influenced quality performance. The findings confirmed that Egyptian manufacturing firms have a good foundation of quality management practices enabling them to improve quality performance.Practical implicationsThis study provides a foundation for Egyptian manufacturing firms to develop a practical plan for implementing total quality management (TQM). In addition, the results of this study will help managers and policy makers develop a thorough understanding of the current status of TQM initiatives, enablers and barriers in Egypt.Originality/valueThe study represents one of the few attempts to examine quality practices and quality performance in the manufacturing sector in Egypt. To the best of the author's knowledge, this is the first study to examine these parameters in this context in Egypt.

The relationship between quality management practices, organizational innovation, and technical innovation in higher education

2020 ◽  
Vol 28 (3) ◽  
pp. 137-150
Author(s):  
Mauro Sciarelli ◽  
Mohamed Hani Gheith ◽  
Mario Tani
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management Practices ◽  
Organizational Innovation ◽  
Positive Impact ◽  
Technical Innovation ◽  
Equation Modeling ◽  
Content Type ◽  
Quality Management Practices ◽  
Innovation In Higher Education

Purpose This paper aims to investigate the effects of quality management practices (QMPs) on innovation in higher education (HE), and how organizational innovation (OI) may influence technical innovation. Design/methodology/approach The hypotheses were tested with partial least squares structural equation modeling on a sample of 449 valid responses by faculty members in Naples (Italy) public universities. Findings The findings support the interdependent relationships between QMPs and their positive impact on innovation. It was found that some QMPs impact on innovation through people and process management, and that OI predicts the technical one. Practical implications Directors should recognize the differences between QMPs to implement effective quality management (QM) strategy. Furthermore, they should combine technical and OIs. Originality/value Despite the existence of several studies on QM and innovation in manufacturing and services, there are only a few in HE. Based on a multi-dimensional QM approach, this paper investigates the different effects each QMP has on both the other QMPs and innovation in HE.

scholarly journals A New Management Model for Higher Education in Dubai-UAE: Quality Management in Alignment with Professional Autonomy

2017 ◽  
Vol 9 (1) ◽  
pp. 165
Author(s):  
Iman Rabah
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Empirical Data ◽  
Management Practices ◽  
Professional Autonomy ◽  
Management Model ◽  
Natural Setting ◽  
Teaching And Research ◽  
Interpretive Study ◽  
Quality Management Practices

The purpose of this paper is to develop a model of Total Quality Management (TQM) that does not damage the scholarly values of higher education and which enhances professional autonomy, including academic freedom and academic quality in teaching and research. The theoretical framework includes an interpretive study that examines the functional, structural, and cultural aspects of implementing TQM concepts in higher education and the concepts that should be modified.The paper follows the qualitative approach based on the interpretive epistemological paradigm. This research uses empirical data on higher education quality management practices in their natural setting through an interpretive study. The logic of inquiry adopts inductive reasoning that constructs or evaluates general propositions that are derived from specific examples. Empirical data is collected from faculty members from a sample of two universities, including one public university and one private university in Dubai, the United Arab Emirates (UAE), in order to study academics’ perceptions of TQM in higher education. The methodology involves document analysis and collecting interpretations and narratives in order to study the positive and negative influences of quality management practices on, academics, research and the teaching process. The methodology also includes quantitative analysis using the survey instrument for the sake of triangulation.The designed management model which is the result of this paper takes into consideration the issues caused by TQM as a form of new public management, including overload in teaching, administrative tasks, faculty turnover and the reasons behind this along with the quality of teaching and research. Inapplicable TQM concepts are modified based on traditional university management models in order to fit the higher educational context, taking into account higher education leadership and the cross-cultural context that universities operate in especially in Dubai.

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