Managerial coaching: where are we now and where should we go in the future?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Charles Carvalho ◽  
Fallan Kirby Carvalho ◽  
Sheldon Carvalho
Keyword(s):  
Design Methodology ◽  
Contextual Factors ◽  
Dark Side ◽  
Managerial Coaching ◽  
Content Type ◽  
Positive View ◽  
The Future

Purpose In this paper, we provide a brief understanding of the field of managerial coaching, specifically, offering insights on what has been studied and ideas on where the field can move forward. Design/methodology/approach We review managerial coaching research, focusing in particular on its consequences and determinants. Based on the review, we uncover three areas that will help advance the development of managerial coaching research. Findings Our review indicates that both individual and contextual factors influence managerial coaching. Managerial coaching is beneficial not only for employees but also for managers who engage in coaching and the teams they manage. Despite the overwhelmingly positive view of managerial coaching, emerging research addresses the detrimental effects of coaching on managers who engage in coaching. We call on researchers to undertake more work on the factors that reduce managers’ inclination to coach, dark side outcomes of coaching, and role of individual and contextual factors in influencing the effects of coaching. Originality/value By reviewing extant managerial coaching research as well as suggesting fruitful avenues for researchers to explore, this paper serves as a useful guide for scholars interested in contributing to the emerging body of research on managerial coaching.

Ninety days convert recruits into hosts at Edwardian Group London

2014 ◽  
Vol 22 (2) ◽  
pp. 15-18
Keyword(s):  
Crucial Role ◽  
Design Methodology ◽  
Training And Development ◽  
Social Implications ◽  
Content Type ◽  
The Future ◽  
First 90 Days ◽  
Practical Implications

Purpose – Describes the various approaches taken to training and development at Edwardian Group London, a group of hotels. Design/methodology/approach – Examines the reasons for the training, the form it takes and the results it has achieved. Findings – Emphasizes the importance the company attaches to training in the first 90 days of an employee's tenure, when recruits receive general induction training plus training specific to their area of operation. Practical implications – Outlines how the company spots and develops its managers of the future. Social implications – Highlights the crucial role of training in ensuring that hotel guests have the best possible stay. Originality/value – Provides a thorough examination of the various forms of training at Edwardian Group London.

scholarly journals Operating without operations: how is technology changing the role of the firm?

2018 ◽  
Vol 29 (5) ◽  
pp. 809-833 ◽  
Author(s):  
Christoph Breidbach ◽  
Sunmee Choi ◽  
Benjamin Ellway ◽  
Byron W. Keating ◽  
Katerina Kormusheva ◽  
...  
Keyword(s):  
Operations Research ◽  
Design Methodology ◽  
Service Operations ◽  
Science Literature ◽  
Content Type ◽  
The Past ◽  
Technological Advances ◽  
The Future ◽  
Practical Implications

Purpose The purpose of this paper is to analyze the history and future of service operations, with the goal to identify key theoretical and technological advances, as well as fundamental themes that can help to imagine the future of service operations in 2050. Design/methodology/approach A review of the service operations literature was undertaken to inform a discussion regarding the role that technology will play in the future of service operations. Findings The future of service operations is framed in terms of three key themes – complexity, orchestration, and elasticity. The paper makes three contributions to the service science literature by: reviewing key themes underpinning extant service operations research to frame future trajectories of service operations research; elaborating a vision of service operations in 2050 based on history and technology; and outlining a research agenda for future service operations. Practical implications The case of service automation is used to provide an illustration of how the three themes converge to define future service operations, and in particular, to show how technology is recasting the role of the firm. Originality/value Service operations in the next 30 years will be very different from what it was in the past 30 years. This paper differs from other review papers by identifying three key themes that will characterize and instill new insights into the future of service operations research.

The dark side of effectiveness – risk and crisis as the “destroyer of worlds”

2014 ◽  
Vol 1 (4) ◽  
pp. 338-348 ◽  
Author(s):  
Denis Fischbacher-Smith
Keyword(s):  
Design Methodology ◽  
Management Practices ◽  
Dark Side ◽  
Symbiotic Relationship ◽  
Content Type ◽  
Organisational Effectiveness

Purpose – This paper considers the dark side of organisational effectiveness and the processes by which and organisation can move into a state of crisis. The paper sets out a series of arguments around the relationships between people and processes and the manner in which they contribute to the incubation of crises within organisations. The purpose of this paper is to provide an introduction to many of the issues that are raised in this issue of the journal and calls for more research that explores the relationships between effectiveness and failure. Design/methodology/approach – The paper draws upon a range of literatures to set out the case for considering the negative aspects that surround organisational attempts at achieving effectiveness. In particular, it considers the role of both people and processes in a symbiotic relationship within the incubation of crisis. The paper highlights the importance of innovative practices in bypassing organisational controls. Findings – The paper outlines issues around management practices that serve to focus the attention of practitioners on the ways in which they can contribute inadvertently to the failure of the organisation. In particular, it highlights some of the potential vulnerabilities that can exist within the organisation and which, if unchecked, will result in failure. Originality/value – The paper highlights the need for further research within the field of organisational effectiveness around the ways in which crises can be incubated as part of the normal processes around effective working.

Services in the forest-based sector – unexplored futures

foresight ◽  
2015 ◽  
Vol 17 (4) ◽  
pp. 378-398 ◽  
Author(s):  
Annukka Näyhä ◽  
Päivi Pelli ◽  
Lauri Hetemäki
Keyword(s):  
Design Methodology ◽  
Business Models ◽  
Services Research ◽  
Related Services ◽  
Content Type ◽  
Case Examples ◽  
The Future ◽  
Future Potential ◽  
Practical Implications

Purpose – The purpose of this paper is to analyze and provide a synthesis of how services are understood, how they are likely to develop and how future development can be studied more closely in the forest-based sector (FBS). Services are likely to have an increasing role in the FBS in the future. Design/methodology/approach – The findings are based on a literature review of FBS outlook studies, strategies and programs and services-related studies in FBS and general services literature. Three case examples of services businesses in FBS companies are presented, and possible foresight approaches related to them are discussed. Foresight methods used in parallel sectors are also discussed. Findings – The study provides the first systematic introduction, classification and review of FBS services to include both industry- and non-industry-related services. The paper also points out the need for foresight studies and suggests various approaches for an analysis of the potential of FBS services in the future bioeconomy. Practical implications – The study shows that the role of services in FBS research has been understood too narrowly. As a result, services research has been rather lacking and the future potential of services in the FBS has not been fully acknowledged. The study argues for and points toward the need to use foresight approaches to update FBS strategies, business models and policies to fully benefit from the future potential of services. Originality/value – The study is a novel introduction, review and discussion of the role of services in the FBS and their future outlook.

Libraries and digital memory

2016 ◽  
Vol 117 (9/10) ◽  
pp. 673-676
Author(s):  
Bruce Massis
Keyword(s):  
Literature Review ◽  
Design Methodology ◽  
Digital Information ◽  
Content Type ◽  
Library Consortia ◽  
Digital Memory ◽  
The Future

Purpose The purpose of this column is to consider the role of libraries in an effort to preserve and protect a collective digital memory. Design/methodology/approach This paper addresses literature review and commentary on this topic that has been addressed by professionals, researchers and practitioners. Findings Libraries and library consortia will help go forward into the future and expand as trusted repositories where digital memory can be preserved and shared. Originality/value The value in exploring this topic is to examine the library environment for collection, storage and dissemination of digital information.

Rethinking professional collaboration and agency in a post-pandemic era

2020 ◽  
Vol 5 (3/4) ◽  
pp. 337-341
Author(s):  
Paul Campbell
Keyword(s):  
Lived Experience ◽  
Design Methodology ◽  
Lessons Learned ◽  
Teacher Leader ◽  
Professional Collaboration ◽  
Education Systems ◽  
Content Type ◽  
The Future ◽  
Over Time

PurposeThis paper explores the role of professional collaboration and agency during the global COVID-19 pandemic and possible lessons for the future from the perspective of a teacher, leader and postgraduate researcher.Design/methodology/approachThis essay explores the complex role of collaboration and agency in responding to the challenges arising during the global COVID-19 pandemic utilizing research as well as the author's lived experience.FindingsThe author finds that through a renewed emphasis on effective professional collaboration and agency, not only are there opportunities to embed lessons learned during the COVID-19 pandemic, there is also scope to work towards education systems that reflect the complex global socio-political contexts communities may find themselves in and the evolving needs that result from them.Originality/valueThis paper offers insights into the work of teachers and school leaders, the increasing complexity of their roles over time, and particularly during the COVID-19 pandemic, considering what this might mean for the future.

scholarly journals Impact of Artificial Intelligence on the health protection scheme in India

2020 ◽  
Vol 23 (3) ◽  
pp. 273-281
Author(s):  
Raul V. Rodriguez ◽  
Sanjivni Sinha ◽  
Sakshi Tripathi
Keyword(s):  
Artificial Intelligence ◽  
Customer Service ◽  
Design Methodology ◽  
Healthcare Services ◽  
Health Protection ◽  
Healthcare Sector ◽  
Content Type ◽  
Protection Scheme ◽  
The Future

PurposeThe purpose of the paper is to highlight the role of Artificial Intelligence (AI) in the healthcare industry through the Ayushman Bharat health protection scheme by analyzing various technologies being integrated to improve the customer service and experiences in India. The key focus lies on the understanding of the influence of AI in the healthcare system services, the clinical treatment, and the facilities to progress with accurate and precise health screening in India.Design/methodology/approachA systematic study on the emerging technologies of AI and the applications in the healthcare sector is presented in the form of a viewpoint.FindingsAI certainly enhances experiential services; however, it cannot surpass the human touch which is an essential determinant of experiential healthcare services. AI acts as an effective complementary dimension to the future of healthcare.Originality/valueThis viewpoint discusses the applications and role of AI with the help of relevant examples. It highlights the different technologies being applied and how they will be used in the future focusing upon the Ayushman Bharat health protection scheme in India.

Embracing the role of artificial intelligence in accounting and finance: contemplating the changing skillset expectations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Bhumika Gambhir ◽  
Anindita Bhattacharjee
Keyword(s):  
Artificial Intelligence ◽  
United Arab Emirates ◽  
Design Methodology ◽  
Learning And Development ◽  
Content Type ◽  
The Future ◽  
Challenges And Opportunities ◽  
The Face ◽  
Practical Implications

Purpose The purpose of this paper is to highlight how Artificial intelligence (AI) and its subsets are changing the face of the accounting and finance (A&F) profession. Expectations from A&F professionals are changing due to the expeditious changes in technology. This paper proposes new skill set expectations from these professionals. Design/methodology/approach This is a viewpoint paper based on the opinions/views of the employees working in medium and large organizations in A&F in the United Arab Emirates (UAE). The employee viewpoints were gathered through an emailed questionnaire. Findings This paper illustrates the need to embrace technology and acquire the necessary skills to work in conjunction with machines. This will help A&F professionals to meet the changing expectations of employers. Practical implications This paper emphasizes the usefulness of training, learning, and development of the skills necessary for A&F professionals to work with AI and its subsets. Originality/value This paper discusses how AI will bring in challenges and opportunities in the future. It suggests how A&F professionals can embrace technology (driven by AI) and understand to work with it.

Farewell to the pricing manager: new ecosystem captains drive profits via pricing

2019 ◽  
Vol 40 (4) ◽  
pp. 18-27
Author(s):  
Andreas Hinterhuber ◽  
Bernard Quancard
Keyword(s):  
Best Practices ◽  
Design Methodology ◽  
Business Value ◽  
Content Type ◽  
Management Consultants ◽  
Account Management ◽  
The Future ◽  
Complex Relationships ◽  
Changing Role

Purpose This paper aims to discuss the changing role of the strategic account manager (SAM). Design/methodology/approach This paper takes the form of an interview. Findings SAMs, in the future, will be ecosystem captains capable of managing complex relationships and teams, of organizing data and of telling stories with analytics. SAMs in the future will be assessed along with a set of metrics that it is similar to metrics of how top management consultants are evaluated: activities, competencies, intermediary results, sales/margins and quantified business value. Originality/value This interview discusses the current and future best practices of strategic account management.

Stars of the future give Bhushan Power and Steel the edge

2015 ◽  
Vol 23 (1) ◽  
pp. 15-17
Author(s):  
Geeta Rana ◽  
Alok Kumar Goel
Keyword(s):  
Design Methodology ◽  
Employee Development ◽  
Social Implications ◽  
Content Type ◽  
The Future ◽  
Development Initiatives ◽  
Employee Competencies ◽  
The Individual ◽  
Practical Implications

Purpose – Consider the various employee-development initiatives at Bhushan Power and Steel Ltd (BPSL), India. Design/methodology/approach – Underlines the key role of employee development at the firm, and explains in particular how it develops its future managers. Findings – Reveals how employee competencies are mapped and how training is designed around these and the skill needs of the company. Practical implications – Details the benefits of this approach for both individual employees and the company. Social implications – Advances the view that BPSL’s managers are more rounded and knowledgeable than those in comparable Indian companies. Originality/value – Highlights the importance of taking into account the skill needs of the individual as well as the organization as a whole.

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