Farewell to the pricing manager: new ecosystem captains drive profits via pricing

2019 ◽  
Vol 40 (4) ◽  
pp. 18-27
Author(s):  
Andreas Hinterhuber ◽  
Bernard Quancard
Keyword(s):  
Best Practices ◽  
Design Methodology ◽  
Business Value ◽  
Content Type ◽  
Management Consultants ◽  
Account Management ◽  
The Future ◽  
Complex Relationships ◽  
Changing Role

Purpose This paper aims to discuss the changing role of the strategic account manager (SAM). Design/methodology/approach This paper takes the form of an interview. Findings SAMs, in the future, will be ecosystem captains capable of managing complex relationships and teams, of organizing data and of telling stories with analytics. SAMs in the future will be assessed along with a set of metrics that it is similar to metrics of how top management consultants are evaluated: activities, competencies, intermediary results, sales/margins and quantified business value. Originality/value This interview discusses the current and future best practices of strategic account management.

Ninety days convert recruits into hosts at Edwardian Group London

2014 ◽  
Vol 22 (2) ◽  
pp. 15-18
Keyword(s):  
Crucial Role ◽  
Design Methodology ◽  
Training And Development ◽  
Social Implications ◽  
Content Type ◽  
The Future ◽  
First 90 Days ◽  
Practical Implications

Purpose – Describes the various approaches taken to training and development at Edwardian Group London, a group of hotels. Design/methodology/approach – Examines the reasons for the training, the form it takes and the results it has achieved. Findings – Emphasizes the importance the company attaches to training in the first 90 days of an employee's tenure, when recruits receive general induction training plus training specific to their area of operation. Practical implications – Outlines how the company spots and develops its managers of the future. Social implications – Highlights the crucial role of training in ensuring that hotel guests have the best possible stay. Originality/value – Provides a thorough examination of the various forms of training at Edwardian Group London.

HR’s new role: rethinking and enabling digital engagement

2017 ◽  
Vol 16 (2) ◽  
pp. 60-65 ◽  
Author(s):  
Ravin Jesuthasan
Keyword(s):  
Best Practices ◽  
Digital Technology ◽  
Design Methodology ◽  
Industrial Revolution ◽  
Digital Technologies ◽  
Content Type ◽  
Future Of Work ◽  
The Future ◽  
Digital Engagement ◽  
Practical Implications

Purpose This paper aims to explore how a new industrial revolution with digital technology at its core is disrupting the workplace. It shares how HR has an opportunity to use data and digital technologies to reinvent how organizations engage with their workforce. It answers the question of how HR pivots from its legacy focus on compliance and being a steward of employment to the work and helping the organization strengthen its connection with its workers through improved digital engagement. Design/methodology/approach The paper is based on Willis Towers Watson thought leadership and references recent findings from their research. Findings The paper explores how digital technologies have changed how workers connect with their co-workers and the organization. In addition, it examines how digital technologies are changing how work gets done. Research limitations/implications The paper is not exclusively based on research. Practical implications The paper explores how digital technologies drive engagement, HR’s role as steward of the work and enabler of digital engagement and best practices for enabling digital engagement in the modern workplace. Originality/value This paper fulfills a need to assist HR leaders in thinking through the implications of the future of work and how digital technologies will shape that future.

scholarly journals Operating without operations: how is technology changing the role of the firm?

2018 ◽  
Vol 29 (5) ◽  
pp. 809-833 ◽  
Author(s):  
Christoph Breidbach ◽  
Sunmee Choi ◽  
Benjamin Ellway ◽  
Byron W. Keating ◽  
Katerina Kormusheva ◽  
...  
Keyword(s):  
Operations Research ◽  
Design Methodology ◽  
Service Operations ◽  
Science Literature ◽  
Content Type ◽  
The Past ◽  
Technological Advances ◽  
The Future ◽  
Practical Implications

Purpose The purpose of this paper is to analyze the history and future of service operations, with the goal to identify key theoretical and technological advances, as well as fundamental themes that can help to imagine the future of service operations in 2050. Design/methodology/approach A review of the service operations literature was undertaken to inform a discussion regarding the role that technology will play in the future of service operations. Findings The future of service operations is framed in terms of three key themes – complexity, orchestration, and elasticity. The paper makes three contributions to the service science literature by: reviewing key themes underpinning extant service operations research to frame future trajectories of service operations research; elaborating a vision of service operations in 2050 based on history and technology; and outlining a research agenda for future service operations. Practical implications The case of service automation is used to provide an illustration of how the three themes converge to define future service operations, and in particular, to show how technology is recasting the role of the firm. Originality/value Service operations in the next 30 years will be very different from what it was in the past 30 years. This paper differs from other review papers by identifying three key themes that will characterize and instill new insights into the future of service operations research.

The sharing economy: a hedge against recession setbacks

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohammad Reza Habibi ◽  
Chiranjeev S. Kohli
Keyword(s):  
Best Practices ◽  
Design Methodology ◽  
Data Science ◽  
Science And Technology ◽  
Sharing Economy ◽  
Economic Sector ◽  
Content Type ◽  
Key Characteristics ◽  
The Future ◽  
Conceptual Paper

Purpose This paper aims to provide lessons from the emergence of the sharing economy after the 2008 recession and helps managers prepare more effectively for recessions in the future. Design/methodology/approach In this conceptual paper, the authors build on research on the sharing economy and study the best practices contributing to the sharing economy’s emergence and growth after the 2008 recession. The authors identify the key characteristics of this new economic sector and share lessons that can be used by other companies. Findings The authors recommend five major takeaways: seeking a more flexible supply; actively watching the trends; leveraging customers like employees; using advanced data science and technology like the sharing economy companies; and proactively avoiding panicked responses. This will help companies succeed during recessionary times – and the boom times that follow. Originality/value This is the first paper that, to the best of the authors’ knowledge, investigates the interplay between the sharing economy and recession and highlights practical lessons.

COVID-19 – school leadership in crisis?

2020 ◽  
Vol 5 (3/4) ◽  
pp. 321-326 ◽  
Author(s):  
Alma Harris
Keyword(s):  
School Leadership ◽  
Design Methodology ◽  
School Leaders ◽  
Scholarly Work ◽  
Current Crisis ◽  
Leadership Practice ◽  
Content Type ◽  
Changing Role

PurposeThis article explores how school leaders are responding during COVID-19 and what forms of leadership practice are emerging.Design/methodology/approachThis article draws upon the contemporary leadership literature and scholarly work.FindingsThis article proposes that the current crisis has shifted school leadership dramatically towards distributed, collaborative and network practices.Originality/valueThis article offers a commentary about the changing role of school leaders and their changing leadership practice during this pandemic.

SEC’s unwavering focus on disclosure of valuation methods and calculation of IRRs by fund sponsors

2017 ◽  
Vol 18 (4) ◽  
pp. 29-30
Author(s):  
Michael P. Earley ◽  
Jessica Panza ◽  
Katherine Thrapp
Keyword(s):  
Best Practices ◽  
Design Methodology ◽  
Performance Metrics ◽  
Investment Fund ◽  
Rates Of Return ◽  
Investment Performance ◽  
Content Type ◽  
Valuation Methods ◽  
The Future ◽  
History Of

Purpose To explain the SEC’s historical focus on the calculation of investment performance and to highlight important issues for fund sponsors in the future. Design/methodology/approach This article discusses the SEC’s recent subpoena of at least one fund sponsor for information related to the firm’s practices in calculating internal rates of return and then explains the history of SEC enforcement in this area. Findings The SEC continues to be focused on how fund sponsors calculate investment performance metrics, such as IRRs, and the related disclosure. Originality/value This article contains valuable information for fund sponsors, such as best practices for valuation methods and related investment performance disclosures, including the calculation of IRRs from experienced investment fund lawyers.

Services in the forest-based sector – unexplored futures

foresight ◽  
2015 ◽  
Vol 17 (4) ◽  
pp. 378-398 ◽  
Author(s):  
Annukka Näyhä ◽  
Päivi Pelli ◽  
Lauri Hetemäki
Keyword(s):  
Design Methodology ◽  
Business Models ◽  
Services Research ◽  
Related Services ◽  
Content Type ◽  
Case Examples ◽  
The Future ◽  
Future Potential ◽  
Practical Implications

Purpose – The purpose of this paper is to analyze and provide a synthesis of how services are understood, how they are likely to develop and how future development can be studied more closely in the forest-based sector (FBS). Services are likely to have an increasing role in the FBS in the future. Design/methodology/approach – The findings are based on a literature review of FBS outlook studies, strategies and programs and services-related studies in FBS and general services literature. Three case examples of services businesses in FBS companies are presented, and possible foresight approaches related to them are discussed. Foresight methods used in parallel sectors are also discussed. Findings – The study provides the first systematic introduction, classification and review of FBS services to include both industry- and non-industry-related services. The paper also points out the need for foresight studies and suggests various approaches for an analysis of the potential of FBS services in the future bioeconomy. Practical implications – The study shows that the role of services in FBS research has been understood too narrowly. As a result, services research has been rather lacking and the future potential of services in the FBS has not been fully acknowledged. The study argues for and points toward the need to use foresight approaches to update FBS strategies, business models and policies to fully benefit from the future potential of services. Originality/value – The study is a novel introduction, review and discussion of the role of services in the FBS and their future outlook.

Waking ourselves up! Re-examining the role of OD practitioners – a challenger perspective

2014 ◽  
Vol 46 (4) ◽  
pp. 182-187
Author(s):  
Clare Southall
Keyword(s):  
Paradigm Shift ◽  
Design Methodology ◽  
Status Quo ◽  
Content Type ◽  
Academic Paper ◽  
The Status ◽  
The Many ◽  
Changing Role

Purpose – The purpose of this paper is to explore the changing role of OD practitioners. Given the many significant challenges faced by organisations and their leaders, never has the role of OD been more important; it is vital that OD practitioners are able to identify the paradigm shift that is required if they are to provide the relevant challenge and support that organisations and leaders need. Design/methodology/approach – The OD role is explored through the Challenger pattern of behaviour known as Witnessing the Establishment – the ability, and the willingness, to see things as they really are, not as we wish them to be. The authors are often so much a part of the organisational system ourselves that the underpinning assumptions, beliefs, routines and rituals that exist are so transparent we can not see them for what they are. Findings – This paper focuses on one of the six patterns of behaviour identified in Challenger leaders in the book “Challenger Spirit: Organisations that disturb the status quo” by Khurshed Dehnugara and Claire Genkai Breeze, LID Publishing, 2011. Research limitations/implications – This is not an academic paper but instead a consultant/practitioner perspective grounded in day-to-day work with leaders and OD professionals in client organisations. Originality/value – A number of suggestions are given for applying the perspectives discussed, through a series of questions, diagnostic processes and models. These are directly applicable to OD practitioners themselves and can also form the basis of further conversations with the leaders and colleagues.

Libraries and digital memory

2016 ◽  
Vol 117 (9/10) ◽  
pp. 673-676
Author(s):  
Bruce Massis
Keyword(s):  
Literature Review ◽  
Design Methodology ◽  
Digital Information ◽  
Content Type ◽  
Library Consortia ◽  
Digital Memory ◽  
The Future

Purpose The purpose of this column is to consider the role of libraries in an effort to preserve and protect a collective digital memory. Design/methodology/approach This paper addresses literature review and commentary on this topic that has been addressed by professionals, researchers and practitioners. Findings Libraries and library consortia will help go forward into the future and expand as trusted repositories where digital memory can be preserved and shared. Originality/value The value in exploring this topic is to examine the library environment for collection, storage and dissemination of digital information.

Study on parameters characteristics of DDGM(1,1) prediction model with multiplication transformation

2018 ◽  
Vol 8 (3) ◽  
pp. 358-365 ◽  
Author(s):  
Jie Cui ◽  
Hongyan Ma
Keyword(s):  
Numerical Calculation ◽  
Design Methodology ◽  
Quantitative Relation ◽  
Model Parameters ◽  
Content Type ◽  
Application Range ◽  
Modeling Accuracy ◽  
Characteristic Sequences ◽  
Changing Role

Purpose The purpose of this paper is to reveal the changing role of the parameters of the DDGM(1,1) model after multiple transformations in the modeling sequence. Design/methodology/approach This paper considers DDGM(1,1) model as the research object, adopts the parameter packet technique to analyze the influence of multiple transformations on the modeling accuracy of this model and discusses the quantitative relation of model parameters as multiple transformations in system’s characteristic sequences. Findings The results of numerical calculation show that the modeling accuracy of DDGM(1,1) model is not affected by multiple transformations in the characteristics sequence of systems. Originality/value The paper succeeds in realizing the properties of DDGM(1,1) model by using the method of multiple transformations, which is helpful to understand the modeling mechanism and expand the application range of DDGM(1,1) model.

Sign in / Sign up

Export Citation Format

Share Document