Employees master the Nuances of travel retailing
Purpose – Examines how travel retailer Nuance keeps its employees up to date in terms of specialized sales techniques that are appropriate for its sector. Design/methodology/approach – Describes some of the challenges of travel retailing and explains that Nuance’s human resources department felt that it faced a particularly keen challenge in ensuring that staff around the world could use SAP correctly. Findings – Charts how Nuance realized that it needed something which would help it to build a single, always-up-to-date knowledge repository concerning key business processes related to SAP, and opted to install a learning-management system and deliver the various learning materials online to its staff around the world. Practical implications – Describes how Nuance came to select the Docebo Cloud SaaS-based e-learning solutions platform. Reveals that the principal benefit of the system is that it centralizes knowledge within the company and makes it available as and when it is required. Social implications – Points out that a learner can follow a course as and when it is convenient – rather than be corralled into a classroom at the whim of someone else’s timetable – and can learn anywhere that is convenient and via any relevant delivery device. Originality/value – Provides a detailed examination of one aspect of staff training in one of the world’s key travel retailers.