The role of knowledge sharing and LMX to enhance employee creativity in theme park work team

2018 ◽  
Vol 30 (5) ◽  
pp. 2343-2359 ◽  
Author(s):  
Shu-hsien Liao ◽  
Chih-chiang Chen ◽  
Da-chian Hu
Keyword(s):  
Knowledge Sharing ◽  
Theme Park ◽  
Employee Creativity ◽  
Content Type ◽  
Team Members ◽  
Individual Level ◽  
Member Exchange ◽  
Multi Level ◽  
Customer Services ◽  
The Individual

Purpose This paper aims to empirically test individual, team and multi-level relationships among knowledge sharing (KS), leader–member exchange (LMX), employee creativity (EC) and team innovation (TI). The study tests how KS affects EC via LMX at lower and multi levels. At a higher level, how creativity affects TI is also tested. Design/methodology/approach Questionnaires were sent to 43 team leaders and 215 team members from the largest theme park in Taiwan, E-DA, who are engaged in offering creative and innovative customer services. Multilevel analysis was conducted based on the questionnaires received. Findings Major findings agree the contention that KS can improve EC via LMX at both employee and multi-level. The results also indicate that KS affects team creativity (TC) at the team level; however, TC and TI do not have a significant positive relationship. Originality/value The study examined how to enhance employees’ creativity from the individual and team levels in a theme park, an area with rare literature. The authors found that LMX is an important mediator between KS and EC. The mediated effect of KS on EC through LMX is higher in a cross level than individual level. In addition, a team’s KS has more effect on EC than the individual level.

Envy climate and group performance in full-service hotels: the roles of intragroup relationship conflict and competitive climate

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Wen Wu ◽  
Dan Ni ◽  
Shaoxue Wu ◽  
Lu Lu ◽  
Xijing Zhang ◽  
...  
Keyword(s):  
Group Performance ◽  
Relationship Conflict ◽  
Content Type ◽  
Team Members ◽  
Individual Level ◽  
Functional Perspective ◽  
Group Members ◽  
The Individual ◽  
The Relationship ◽  
Practical Implications

Purpose The extant literature mainly focuses on the antecedents and outcomes of envy at the individual level. Workgroups have become ideal units for research on envy given the ubiquitous teamwork in organizations. This study aims to examine whether, how and when envy climate can influence group performance. Design/methodology/approach The authors analyzed data collected in three waves from a sample of 72 groups with 475 team members in full-service hotels in China. Findings Envy climate was negatively associated with group performance via intragroup relationship conflict. Furthermore, competitive climate moderated the effect of envy climate on intragroup relationship conflict and the indirect effect of envy climate on group performance through intragroup relationship conflict. Practical implications The present research offers organizations valuable insights into how to minimize the climate of envy and competition within a group and relieve the relationship conflict that may damage group performance. Originality/value Drawing on a social functional perspective of emotions, this study enriches the envy research by conceptualizing envy climate as a collective perception and clarifying its effect on group performance. The authors extend the understanding of envy climate by showing how a climate of envy embedded in a group influences group performance and also explain when group members may be more likely to act in a destructive way to respond to such a climate.

scholarly journals Factors influencing time allocation of sport event volunteers

2018 ◽  
Vol 9 (3) ◽  
pp. 316-331 ◽  
Author(s):  
Kirstin Hallmann ◽  
Paul Downward ◽  
Geoff Dickson
Keyword(s):  
Time Allocation ◽  
Macro Level ◽  
Sport Event ◽  
Content Type ◽  
Individual Level ◽  
Factors Influencing ◽  
Multi Level ◽  
Sport Events ◽  
The Individual ◽  
Sport Event Volunteers

Purpose Given the increasing demands placed on a sport event workforce in servicing the needs of spectators, to attract and recruit volunteers to the industry, it is important for sport event managers to know what is driving how much time volunteers allocate to an event. The purpose of this paper is to investigate the individual and macro-level factors influencing the allocation of time to volunteer at sport events. Design/methodology/approach Survey data were collected from volunteers at 25 sport events (n=2,303). Multi-level modelling was used to identify common effects controlling for event differences. Findings Male gender significantly influences time allocated to an event at the individual level. At the macro-level, the number of local inhabitants has a significant negative effect whereas the status of an international event and duration contribute positively to time allocation. Research limitations/implications The results provide clear evidence that macro-level variables can stimulate interest in event volunteering opportunities. Originality/value This paper uses a multi-level approach to assess the influence of micro- and macro-level variables on time allocation by sport event volunteers. Using this approach, event heterogeneity can be controlled.

How ethical leadership influences creativity and organizational innovation

2019 ◽  
Vol 23 (1) ◽  
pp. 114-133 ◽  
Author(s):  
Imran Shafique ◽  
Bashir Ahmad ◽  
Masood Nawaz Kalyar
Keyword(s):  
Multilevel Modeling ◽  
Ethical Leadership ◽  
Organizational Innovation ◽  
Organizational Level ◽  
Hierarchical Regression ◽  
Employee Creativity ◽  
Content Type ◽  
Individual Level ◽  
The Individual ◽  
The Impact

Purpose The purpose of this paper is to answer two questions. What is the impact of ethical leadership on followers’ creativity and organizational innovation? What are the mechanisms through which ethical leadership influences creativity and organizational innovation? Design/methodology/approach Considering a market-oriented criterion to measure organizational innovation, the data were collected from 322 small-sized information technology firms working in Pakistan. Multilevel modeling and hierarchical regression analyses were used to explore the direct and indirect effects of ethical leadership on creativity and innovation, respectively. Findings The results show that ethical leadership is an important predictor of both individual and organizational creativity. For the individual level, the results of multilevel modeling indicate that there is a positive link between ethical leadership and employee creativity. Furthermore, ethical leadership affects employee creativity through knowledge sharing and psychological empowerment. At the organizational level, the results reveal that ethical leadership is positively associated with organizational innovation directly. Practical implications The findings imply that ethical leadership is an important tool to promote creativity and for the advancement of innovation for developing countries as well as for newly developed industries. Originality/value This study is first to highlight the role of ethical leadership for organizational innovation. The main contribution of the study is to explore creativity as potential mediator for ethical leadership–organizational innovation nexus; where a market-oriented criterion is taken as proxy of organizational innovation.

scholarly journals The Art of Making Workplace Innovative: Conceptual Integration of Leader-Member Exchange, Workplace Innovation and Employee Creativity

2020 ◽  
Vol 7 (2) ◽  
pp. 146-165
Author(s):  
Qurat Ul ain Aslam ◽  
Rabia Ali ◽  
Ali Iftikhar Choudhary
Keyword(s):  
Social Exchange ◽  
Social Exchange Theory ◽  
Empirical Studies ◽  
Working Environment ◽  
Leader Member Exchange ◽  
Employee Creativity ◽  
Individual Level ◽  
Member Exchange ◽  
Workplace Innovation ◽  
The Individual

An increased engagement in innovative activities has become an essential requirement for modern ventures to respond to the threats and opportunities they face. Due to increased globalisation and digitalisation, SME ventures are currently looking for ways to cultivate innovation at different levels such as individual, team and organisational levels to remain competitive. SME ventures need to focus on employee creativity in order to stimulate innovation at the individual level. Moreover, a favourable working environment is required for such cultivation. This short commentary aims to conduct an extant literature review proposing that Leader-Member Exchange (LMX) impacts employee creativity and workplace innovation mediates the relationship between them. Based on the social exchange theory, the literature on LMX, employee creativity, and workplace innovation is reviewed. This study's conceptual model opens new avenues for empirical studies and may help leaders cultivate innovation for improved organisational performance. The current study suggests that SME ventures should implement better LMX practices and better interaction with employees to cultivate ideas aimed to improve employee creativity.

Collective personality fit and diversity – how effective are they in predicting relationship conflict?

2019 ◽  
Vol 31 (2) ◽  
pp. 201-219
Author(s):  
Jee Young Seong ◽  
Doo-Seung Hong
Keyword(s):  
Work Teams ◽  
Interactive Effect ◽  
Relationship Conflict ◽  
Content Type ◽  
Team Members ◽  
Individual Level ◽  
The Individual ◽  
High Level ◽  
Practical Implications

Purpose The purpose of this paper is to investigate the interactive effect of collective personality fit and its diversity on relationship conflict in a team context. Design/methodology/approach Data were collected from 1,265 employees and their leaders in 110 work teams in a Korean manufacturing company. Findings The results show that the two-way interaction between collective personality fit and its dispersion affects relationship conflict in teams. The effect of collective fit on relationship conflict was found to be weaker when the dispersion of collective fit is low than when it is high. This study reports that a high level of collective fit dispersion may help resolve relationship conflict in certain conditions, such as when the level of collective fit is high. Practical implications This paper implies that the diverse perception of fit does not always hamper intragroup consonance, and relationship conflict can be reduced as long as the overall level of collective fit is high. The diverse or heterogeneous personalities of team members contribute unique attributes of each member to the success of the team because some members of a heterogeneous team may play the role of filling the gap left by others. Originality/value This study argues that collective fit is a new construct, not a simple aggregation of individual fit traits, and the pattern of relationships at the individual level is not replicated at the group level, either conceptually or empirically.

scholarly journals How asymmetrical task dependence and task interdependence interact

2014 ◽  
Vol 29 (8) ◽  
pp. 1115-1132 ◽  
Author(s):  
Simon B. de Jong ◽  
P. Matthijs Bal
Keyword(s):  
Affective Commitment ◽  
Work Teams ◽  
Practical Implication ◽  
Task Interdependence ◽  
Content Type ◽  
Team Members ◽  
Individual Level ◽  
Task Dependence ◽  
The Individual ◽  
And Task

Purpose – The purpose of this paper is to investigate whether research and practice on task design and work teams could benefit from a more nuanced perspective on task (inter)dependencies among team members. Prior research often overlooked that task interdependence captures the average exchange of resources, while asymmetrical task dependence captures the inequalities within an individual's work relationships. To date, no study on work teams has combined the two aspects. Design/methodology/approach – Data were obtained from 262 individuals working in 67 work teams. Multilevel and bootstrapping analyses were used. Findings – Drawing from interdependence theory and power-dependence theory it was argued, and subsequently found, that asymmetrical task dependence interacts with task interdependence, and affects the job satisfaction of individuals and their affective commitment to their team. Practical implications – A key practical implication is that both asymmetrical task dependence and task interdependence should be taken into account when optimizing intra-team task dependencies, for instance when (re-)designing jobs or teams. Originality/value – This study contributes to research on asymmetrical task dependence within work teams, by investigating its interaction with task interdependence, its effects on the affective reactions of workers, and its effects on the individual level of analysis.

scholarly journals Weathering a Crisis: A Multi-Level Analysis of Resilience in Young Ventures

2021 ◽  
pp. 104225872110465
Author(s):  
Ali Anwar ◽  
Nicole Coviello ◽  
Maria Rouziou
Keyword(s):  
Theory And Practice ◽  
Organizational Resilience ◽  
Team Members ◽  
Individual Level ◽  
Individual Resilience ◽  
Multi Level ◽  
Relational Resources ◽  
Time Lagged ◽  
The Individual ◽  
Level Analysis

In the context of the external disruption presented by the COVID-19 pandemic, we investigate (1) how individual-level resilience and inter-functional coordination relate to organizational resilience and (2) the link between organizational resilience and firm performance. We view organizational resilience as a resource-based capability and draw on insights regarding psychological capital and relational resources to inform our hypotheses. Our hypotheses are tested with a time-lagged, multi-level study of young technology ventures. The results show that when such firms are resilient, they tend to perform significantly better in a crisis. Further, organizational resilience is positively influenced by the individual resilience of top management team members, as well as inter-functional coordination. We discuss implications for theory and practice and suggest avenues for research on resilience in entrepreneurship.

Why Employees Help Teammates When Their Leader Looks Powerful: A Multilevel Investigation

2020 ◽  
Vol 45 (6) ◽  
pp. 808-835
Author(s):  
Mee Sook Kim ◽  
Haeseen Park ◽  
Won-Woo Park
Keyword(s):  
Organizational Citizenship ◽  
Social Identity Theory ◽  
Social Identification ◽  
Team Identification ◽  
Team Members ◽  
Individual Level ◽  
Referent Power ◽  
Expert Power ◽  
Member Exchange ◽  
The Individual

We extend prior research on leader power by examining why and when leader referent and expert powers influence team members’ organizational citizenship behaviors directed at other individuals (OCBI) from the multilevel perspective. We propose that leader referent and expert power perceptions operate at both individual and team levels and lead to OCBI through distinct motivational mechanisms. Drawing upon social identity theory, we suggest that team-level leader referent and expert powers facilitate social identification as salient team features and in turn promote team members’ OCBI through collective team identification. On the other hand, at the individual level, leader referent and expert powers are experienced discretionarily and affect members’ OCBI through dyadic exchange relationships with a leader–member exchange (LMX) based on the reciprocity norm. Furthermore, collective team identification is hypothesized to moderate the relationship between LMX and OCBI. Findings from 465 employees in 80 teams show that team-level leader referent power enhances collective team identification and OCBI beyond expert power but not vice versa. At the individual level, both referent and expert powers have positive indirect impact on OCBI via LMX. The moderating effect of collective team identification is supported in that team members convert high-quality LMX into OCBI only when collective team identification is higher. Theoretical and practical implications of these findings are discussed.

How servant leadership nurtures knowledge sharing

2016 ◽  
Vol 29 (1) ◽  
pp. 91-108 ◽  
Author(s):  
Luu Trong Tuan
Keyword(s):  
Servant Leadership ◽  
Knowledge Sharing ◽  
Public Organizations ◽  
Organizational Knowledge ◽  
Mediating Effect ◽  
Mediation Effect ◽  
Content Type ◽  
Individual Level ◽  
The Individual

Purpose – When knowledge is shared, it flows beyond individual level to add to organizational knowledge. The purpose of this paper is to seek an insight into the role of servant leadership in leveraging knowledge sharing among public employees, thereby enriching organizational knowledge in public organizations. The study also investigates the individual-level mediation effect of public service motivation (PSM), as well as organization-level moderating effect of corporate social responsibility (CSR) for the relationship between servant leadership and knowledge sharing. Design/methodology/approach – The data on the research variables were collected from 562 employees and 197 department managers in public organizations of electricity, telephone, and water industries in Vietnam context. Findings – Research results provided evidence for the mediating effect of PSM for the servant leadership-knowledge sharing linkage. This linkage was also found to be positively moderated by CSR. Originality/value – This research extends PSM literature by shedding light on the mediating role of PSM for the effect of servant leadership on knowledge sharing, thereby demonstrating the convergence of servant leadership, knowledge sharing, and PSM research streams.

Reciprocity of trust between managers and team members

2019 ◽  
Vol 49 (2) ◽  
pp. 653-669
Author(s):  
Vicente Martínez-Tur ◽  
Agustín Molina ◽  
Carolina Moliner ◽  
Esther Gracia ◽  
Luisa Andreu ◽  
...  
Keyword(s):  
Service Quality ◽  
Critical Role ◽  
Well Being ◽  
Content Type ◽  
Team Members ◽  
Individual Level ◽  
The Individual ◽  
High Engagement

Purpose The purpose of this paper is to propose that the manager’s perception of the service quality delivered by his/her team acts as a precursor of his/her trust in team members. In turn, the manager’s trust in team members is related to team members’ trust in the manager. Furthermore, engagement and burnout at the individual level are considered outcomes of trust reciprocity. Design/methodology/approach The authors test this trust-mediated multilevel model with a sample of 95 managers and 754 team members working in services for people with intellectual disability. These services are delivered by team-based structures of workers who perform coordinated tasks. Findings The findings suggest that service quality delivered by team members is positively and significantly related to the manager’s trust in them. The results also suggest that the manager’s trust in team members leads to the trust that managers received by team members. Finally, team members who trust their managers show less burnout and high engagement. Research limitations/implications Previous literature has neglected the reciprocity of trust. In contrast, this research study considered the perspective of both managers and team members and how this reciprocity of trust is related to service quality and well-being at work. Practical implications The current study highlights the critical role of service quality and achieving high-quality relationships between managers and team members. Originality/value Performance and well-being are compatible because team members’ efforts are compensated by forming relationships with managers based on trust, and the quality of these relationships, in turn, prevents burnout and stimulates engagement among employees.

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