An investigation into independent small business owners’ perception of franchisee relationships

2015 ◽  
Vol 43 (8) ◽  
pp. 693-711 ◽  
Author(s):  
Rozenn Perrigot ◽  
Dildar Hussain ◽  
Josef Windsperger
Keyword(s):  
Small Business ◽  
Design Methodology ◽  
Business Owners ◽  
Qualitative Approach ◽  
Small Business Owners ◽  
Content Type ◽  
Business Sectors ◽  
Depth Interviews ◽  
Practical Implications

Purpose – The purpose of this paper is to explore independent small business owners’ perceptions of franchisees relationships with their franchisors, their fellow franchisees within the chain, their employees and their customers. Design/methodology/approach – The authors use a qualitative approach and, more specifically, 26 in-depth interviews conducted with independent small business owners from various business sectors. Findings – These independent small business owners perceive that franchisees have a dependency-based relationship with their franchisors; a competition-based relationship with their fellow franchisees; a rather complicated relationship with their employees; and a superficial relationship with their customers. Research limitations/implications – This study contributes to the franchising literature by presenting an outside-chain view of franchisees’ relationships with their franchisors, other franchisees, employees and customers. Practical implications – The findings may have practical implications for franchisors, enabling them to better understand the concerns of independent small business owners as potential franchisee candidates. Originality/value – The outside-chain view of franchisees’ relationships is innovative.

Developing organizations: a system of enquiry, action and learning

2017 ◽  
Vol 31 (1) ◽  
pp. 12-14
Author(s):  
Wayne Graham
Keyword(s):  
Health Services ◽  
Small Business ◽  
Organizational Development ◽  
Design Methodology ◽  
Action Learning ◽  
Organizational Outcomes ◽  
Business Owners ◽  
Content Type ◽  
Business Practitioners ◽  
Practical Implications

Purpose This paper aims to demonstrate the applicability of an action learning model to improve organizational outcomes. Design/methodology/approach This paper extends previous work by applying the system of enquiry, action and learning (SEAL) model using an action research methodology to a small business operating in the health services industry. Findings The SEAL model is a useful approach to introduce small business practitioners to the principles of organizational development (OD). Research limitations/implications The application is limited to one small business, and subsequent studies could apply the model to more organizations that operate in industries other than health services. Practical implications Business owners from this study and previous studies have found the model to be useful in the improvement of organizational outcomes. Originality/value The SEAL model is a simplified model that introduces principles of OD and has provided value to the business owners of this study.

Shared leadership in entrepreneurial teams: a qualitative study

2019 ◽  
Vol 12 (3) ◽  
pp. 427-441
Author(s):  
Shiji Lyndon ◽  
Ashish Pandey
Keyword(s):  
Decision Making ◽  
Shared Leadership ◽  
Design Methodology ◽  
Investment Decisions ◽  
Qualitative Approach ◽  
Content Type ◽  
Entrepreneurial Teams ◽  
Depth Interviews ◽  
Practical Implications ◽  
Answering Questions

Purpose The purpose of this paper is to unravel the underpinnings of the phenomenon of shared leadership. The study was carried out with the objective of answering questions such as what is shared in shared leadership, what are individual and team level factors which lead to sharing and what are the outcomes of shared leadership. Design/methodology/approach The study adopted a qualitative approach. Eighteen in-depth interviews were conducted. The data were analysed using Nvivo 11 software. Findings The study found that in entrepreneurial teams while sharing leadership, cofounders share competencies, roles, vision, stress and decision-making. The study also reveals various individual and team level factors which facilitate shared leadership and its outcomes. Practical implications The study offers critical insights regarding the characteristics of individuals and team where shared leadership would work and hence can be used to understand the factors to be considered while forming teams. The study also has important insights for the investors regarding what dynamics to look for in individuals and teams before making investment decisions. Originality/value The inductive approach adopted in the study helps in understanding some of the basic underpinnings of the phenomenon of shared leadership which were not adequately answered by previous studies.

scholarly journals Dining alone: improving the experience of solo restaurant goers

2020 ◽  
Vol 32 (3) ◽  
pp. 1347-1365
Author(s):  
Lorraine Brown ◽  
Dimitrios Buhalis ◽  
Sean Beer
Keyword(s):  
Mobile Phones ◽  
Research Agenda ◽  
Design Methodology ◽  
Qualitative Approach ◽  
Market Segments ◽  
Content Type ◽  
Industry Engagement ◽  
Depth Interviews ◽  
Practical Implications ◽  
Negative Judgement

Purpose Solo travel for leisure and business is increasing. It is therefore timely to conduct research into the experiences of solo tourists. This paper aims to explore one aspect of the solo tourist experience that can be challenging, that of dining alone. This topic has received little attention in the tourism or hospitality literature. Design/methodology/approach A qualitative approach was adopted and narrative inquiry was selected as the optimum route to obtain detailed and rich accounts of the experiences of solo diners. In-depth interviews of 27 solo tourists were conducted with varying socio-demographic characteristics. Findings This study shows that though travelling alone is prized by participants, dining alone, especially in the evening, is often discomfiting. Discomfort is caused by the perceived negative judgement of others and is mitigated by the use of various props such as books and mobile phones. Research limitations/implications A research agenda is put forward on the aspects of the solo tourist/diner experience. Practical implications The paper concludes by asking what can be done to ameliorate the solo dining experience and provides some recommendations to hospitality operators to support this market and improve competitiveness and profitability. The paper shows that inclusive environments can attract multiple market segments and agile restaurants can develop both solo and plural dining experiences. Originality/value This paper addresses a topic that has received limited scholarly attention as well as industry engagement despite the growth in solo travel.

“An undisturbed afternoon of writing”: a qualitative study of professors’ job satisfaction

2019 ◽  
Vol 11 (4) ◽  
pp. 719-732 ◽  
Author(s):  
Gerry Larsson ◽  
Aida Alvinius
Keyword(s):  
Job Satisfaction ◽  
Public Management ◽  
Design Methodology ◽  
Qualitative Approach ◽  
Management Control ◽  
University Professors ◽  
Content Type ◽  
Antecedent Conditions ◽  
Depth Interviews ◽  
Practical Implications

Purpose The purpose of this paper is to model factors that contribute to job satisfaction among university professors. Design/methodology/approach The approach was qualitative; 12 in-depth interviews were conducted with Swedish university full professors representing 11 different academic subjects. Findings Five facets of job satisfaction were identified: distal environment (e.g. impact on society and the scientific community), proximal social environment, self (e.g. receiving external credit and experiencing internal pride), the uplifts of daily life and formal conditions (e.g. pay and opportunities to continue after retirement). A model was inductively developed according to which professors’ job satisfaction is influenced by interacting contextual and individual antecedent conditions. Research limitations/implications Because a qualitative approach was used, with a limited number of informants, there is a lack of representativeness and the concepts generated are of a sensitizing rather than a definitive character. Practical implications Attention should be paid to university professors’ need for autonomy, otherwise public management control strivings may become counter-productive. Originality/value A new model of professors’ job satisfaction with a richness of details was developed.

Lifers over tariff: exploring psychological barriers to progression

2018 ◽  
Vol 20 (2) ◽  
pp. 81-90
Author(s):  
Lorna Anne Gray
Keyword(s):  
Thematic Analysis ◽  
Service Provision ◽  
Design Methodology ◽  
Qualitative Approach ◽  
Community Reintegration ◽  
Expiry Date ◽  
Content Type ◽  
Psychological Barriers ◽  
Depth Interviews ◽  
Practical Implications

Purpose There are a significant number of life-sentenced prisoners in Scotland who are over tariff (i.e. past their punishment part expiry date) and who appear to have difficulty in making the transition towards community reintegration. The factors involved in their repeated returns to closed conditions are not adequately understood. The purpose of this paper is to explore this issue using a qualitative approach in order to understand the experience of life-sentenced prisoners in this position, and the psychological barriers that compromise their progression to less secure conditions and the community. Design/methodology/approach In-depth interviews were conducted with eight life-sentenced prisoners who met the criteria for the research. All were significantly over tariff and all had multiple failed attempts at progression to less secure conditions. Interviews were recorded and transcripts were analysed using theoretical thematic analysis. Findings The analysis produced three identifiable supraordinate themes, each with subordinate themes. The supraordinate themes included: shaming self-identify, perception of the community as daunting, and disempowerment. The ability to generalise the findings outwith the participants of this study are acknowledged. Practical implications This has provided further understanding as to the complexity of the issue, and the ways in which it manifests into behaviour. Initial (albeit tentative) recommendations for intervention and service provision can therefore be identified. Originality/value The results are discussed against the implications for service provision in Scottish prisons, and identify the areas for further research that will help to inform the forensic practices in this context.

The importance of being local: prioritizing knowledge in recruitment for destination development

2014 ◽  
Vol 69 (3) ◽  
pp. 229-243 ◽  
Author(s):  
Kajsa G. Åberg
Keyword(s):  
Regional Development ◽  
Design Methodology ◽  
Research Area ◽  
Qualitative Approach ◽  
Theory And Practice ◽  
Specific Knowledge ◽  
Content Type ◽  
Depth Interviews ◽  
Practical Implications

Purpose The paper aims to illuminate the discrepancy between the need for knowledge as found in prior research and the requirements formulated by those taking part in destination development. The results are intended to contribute to further research on the role of knowledge in destination management when performed as a strategy for regional development. Design/methodology/approach Based on theories within epistemology and tourism, an interview structure was developed and used in 10 in-depth interviews, with a qualitative approach through open-ended questions. This was complemented by a mapping of specific background factors through enquiries with 23 respondents. The paper follows an explorative approach to illuminate one aspect within the research area of destination development. Findings It was found that when recruiting much significance is put on understanding the structures of involved actors and local rooting. In contrast to theoretical findings, specific knowledge was not a prioritized requirement, neither in tourism nor marketing. Hence, there is a gap between what is perceived as needed for destination development according to academia and how it is being performed by practitioners. Research limitations/implications The study is limited in geography and context. Because the research design was showed to be successful in capturing significant aspects, it is proposed for use in further research. Practical implications The paper deepens the understanding of factors explaining success and impediments of destination development. It underlines the need for bridging the gap between theory and practice. Originality/value This work addresses a vital, but not fully explored, aspect of an extensively implemented strategy for regional development.

Trust, but verify: fraud in small businesses

2015 ◽  
Vol 22 (1) ◽  
pp. 4-20 ◽  
Author(s):  
Bonita Kramer
Keyword(s):  
Small Businesses ◽  
Design Methodology ◽  
Critical Issue ◽  
Business Owners ◽  
Financial Statement ◽  
Small Business Owners ◽  
Certified Public Accountants ◽  
Content Type ◽  
Preventative Measures ◽  
Practical Implications

Purpose – The purpose of this paper is to raise awareness about internal fraud in small businesses among small business owners, managers, and consultants. Design/methodology/approach – Recent statistics from international fraud surveys are presented, and the theory of why people commit fraud is described. The most common internal fraud schemes as identified in the international fraud surveys are explained, as well as some of the related red flags and preventative measures. Examples of actual internal frauds perpetrated in small businesses are discussed. Findings – This paper summarizes pertinent facts that repeatedly show small businesses are most vulnerable to fraud and suffer a disproportionate median loss when compared to larger businesses. External audits by Certified Public Accountants cannot be relied upon to detect fraud. Owners, managers, and advisors are strongly encouraged to have knowledge of how fraud can affect their organizations in order to prevent or detect fraud and avoid the devastating effect it can have on the small business’s viability. Practical implications – Fraud knowledge can help owners, managers, and advisors prevent small businesses from falling victim to fraud. Originality/value – This paper addresses a critical issue to small businesses, but has so far been largely neglected in the literature. While large financial statement frauds receive widespread publicity, they are relatively uncommon compared to asset misappropriation fraud schemes suffered by small businesses.

Consumer value creation through WhatsApp use

2019 ◽  
Vol 32 (4) ◽  
pp. 455-471
Author(s):  
Jorge Cruz-Cárdenas ◽  
Jorge Guadalupe-Lanas ◽  
Ekaterina Zabelina ◽  
Andrés Palacio-Fierro ◽  
Margarita Velín-Fárez ◽  
...  
Keyword(s):  
Latin American ◽  
Value Creation ◽  
Emotional Support ◽  
Design Methodology ◽  
Instant Messaging ◽  
Role Performance ◽  
Content Type ◽  
Consumer Value ◽  
Depth Interviews ◽  
Practical Implications

Purpose The purpose of this paper is to understand in-depth how consumers create value in their lives using WhatsApp, the leading mobile instant messaging (MIM) application. Design/methodology/approach The study adopts the perspective of customer-dominant logic (CDL) and uses a qualitative multimethod design involving 3 focus groups and 25 subsequent in-depth interviews. The research setting was Ecuador, a Latin American country. Findings Analysis and interpretation of the participants’ stories made it possible to identify and understand the creation of four types of value: maintaining and strengthening relationships; improving role performance; emotional support; and entertainment and fun. In addition, the present study proposes a conceptual model of consumer value creation as it applies to MIM. Practical implications Understanding the way consumers create value in their lives using MIM is important not only for organizations that offer MIM applications, but also for those companies that develop other applications for mobile phones or for those who wish to use MIM as an electronic word-of-mouth vehicle. Originality/value The current study is one of the first to address the topic of consumer behavior in the use of technologies from the perspective of CDL; this perspective enables an integrated qualitative vision of value creation in which the consumer is the protagonist.

Ethical consumers' brand avoidance

2014 ◽  
Vol 23 (2) ◽  
pp. 114-120 ◽  
Author(s):  
Anne Rindell ◽  
Tore Strandvik ◽  
Kristoffer Wilén
Keyword(s):  
Design Methodology ◽  
Well Being ◽  
Two Dimensions ◽  
Qualitative Approach ◽  
Specific Group ◽  
Content Type ◽  
Ethical Concerns ◽  
Ethical Consumers ◽  
Consumer Values ◽  
Practical Implications

Purpose – The purpose of this paper is to explore ethical consumers' brand avoidance. The study contributes to brand-avoidance research by exploring what role consumers' ethical concerns play in their brand avoidance. Design/methodology/approach – A qualitative approach is adopted by interviewing 15 active members of organizations that represent ethical concerns for the well-being of animals, the environment and humans. Findings – The study indicates that consumers with a strong value-based perspective on consumption (such as ethical consumers) may reject brands in two different but interrelated ways. In essence, the study reveals characteristics of brand avoidance that have not been discussed in earlier research, in terms of two dimensions: persistency (persistent vs temporary) and explicitness (explicit vs latent). Practical implications – The study shows the importance of considering the phenomenon of brand avoidance, as it may reveal fundamental challenges in the market. These challenges may relate to consumer values that have not been regarded as important or that have been thought of as relating only to a specific group of consumers. Originality/value – The ethical consumers' views represent new insights into understanding brand avoidance.

From campfire to coliseum: motivations for using social networks

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Paula Castro Pires de Souza Chimenti ◽  
Marco Aurelio de Souza Rodrigues ◽  
Marcelo Guedes Carneiro ◽  
Roberta Dias Campos
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Exploratory Study ◽  
Design Methodology ◽  
Qualitative Approach ◽  
Content Type ◽  
Media Usage ◽  
Practical Implications ◽  
Collective Narrative

Purpose Through a literature review, a gap has been identified regarding the role of competition as a driver of social network (SN) usage. This study aims to design to address this gap, seeking motivators for SN usage based on how SN consumption may be related to users’ experience of competition. Therefore, the purpose of this study is to investigate the influence of competition in social media usage. Design/methodology/approach The authors used an exploratory qualitative approach, conducting a set of focus groups with young social media users. Data was analyzed with software. Findings Two new drivers for SN use are proposed, namely, competition and collective narrative. Research limitations/implications This is an exploratory study, and it does not seek to generalize results or quantify causal relationships among variables. Practical implications This paper offers SN managers a deeper understanding of key growth drivers for these media. Social implications This research can help society understand and debate the impacts of SNs on users’ lives, providing insights into drivers of excessive usage. Originality/value This paper proposes the following two SN usage drivers yet to be described in the literature: competition and collective narrative.

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