Risky business

2018 ◽  
Vol 11 (3) ◽  
pp. 177-188
Author(s):  
Stephanie Donovan ◽  
Jordan Duncan ◽  
Sue Patterson
Keyword(s):  
Workplace Violence ◽  
Qualitative Interviews ◽  
Clinical Staff ◽  
Content Type ◽  
Perceived Safety ◽  
Work Related ◽  
Framework Approach ◽  
Disease Impact ◽  
Related Stress ◽  
Context Specific

Purpose The purpose of this paper is to describe the experiences of non-clinical staff working in psychiatric settings, particularly in relation to exposure to context-specific hazards, and perceived safety. Design/methodology/approach Qualitative interviews with 23 administrative and operational staff were analysed using a framework approach. Findings Analysis demonstrated extensive exposure to occupational violence, including assault and verbal abuse within and/or beyond the workplace and concern about infectious disease. Impact of exposure was wide ranging, dependent on type and circumstances of violence and personal resources, with several participants experiencing ongoing psychological distress. Participants employed a range of problem- and emotion-focused strategies, typically seeking support from peers, to manage work-related stress but felt neglected by the organisation. They sought inclusion in or access to processes, such as supervision and debrief, routinely available to clinicians and to information about risk associated with patients. Research limitations/implications Generalisability is constrained by conduct of this study in a particular setting with non-random sample. Practical implications The findings of this paper indicate a pressing need for administrators to ensure efforts to address safety encompass all staff, and the need for further research. Particular attention should be given to enabling non-clinical staff to examine ethical questions, ensuring access to support mechanisms and development of an inclusive culture. Originality/value While exposure to, and impact of workplace violence on clinical staff have been extensively studied, this paper is the first to qualitatively examine the safety of a commonly forgotten workforce.

A Qualitative Study Exploring Well-Being and the Potential Impact of Work-Related Stress Among Commercial Airline Pilots

2021 ◽  
pp. 1-12
Author(s):  
Paul Cullen ◽  
Joan Cahill ◽  
Keith Gaynor
Keyword(s):  
Lived Experience ◽  
Participatory Design ◽  
Qualitative Interviews ◽  
Well Being ◽  
Work Related Stress ◽  
Airline Pilots ◽  
Work Related ◽  
Commercial Airline ◽  
Related Stress ◽  
The Relationship

Abstract. Increasing evidence suggests that commercial airline pilots can experience physical, mental, and social health difficulties. Qualitative interviews with commercial airline pilots explored the relationship between work-related stress and well-being. Participatory workshops involving pilots were conducted. The methodology of this action-based research involved a blend of person-centered design approaches; specifically, “stakeholder evaluation” and “participatory design.” The findings further support the hypothesis that pilot well-being is being negatively affected by the nature of their work. The biopsychosocial model of the lived experience of a pilot, as presented in this paper, provides a useful structure to examine pilot well-being, and to identify and scope potential coping strategies to self-manage health and well-being issues associated with the job of being a pilot.

scholarly journals A Cross-Cultural Comparison of Nurses' Ethical Concerns

2008 ◽  
Vol 15 (6) ◽  
pp. 745-760 ◽  
Author(s):  
Barbro Wadensten ◽  
Stig Wenneberg ◽  
Marit Silén ◽  
Ping Fen Tang ◽  
Gerd Ahlström
Keyword(s):  
Ethical Dilemmas ◽  
Health Care Systems ◽  
Empirical Studies ◽  
Qualitative Interviews ◽  
Work Situation ◽  
Work Related ◽  
Cross Cultural Comparison ◽  
Care Systems ◽  
Related Stress ◽  
Seriously Ill Patients

The aim of this study was to compare Swedish and Chinese nurses' experiences of ethical dilemmas and workplace distress in order to deepen understanding of the challenges neuroscience nurses encounter in different cultures. Qualitative interviews from two previously performed empirical studies in Sweden and China were the basis of this comparative study. Four common content areas were identified in both studies: ethical dilemmas, workplace distress, quality of nursing and managing distress. The themes formulated within each content area were compared and synthesized into novel constellations by means of aggregated concept analysis. Despite wide differences in the two health care systems, the nurse participants had similar experiences with regard to work stress and a demanding work situation. They were struggling with similar ethical dilemmas, which concerned seriously ill patients and the possibilities of providing good care. This indicates the importance of providing nurses with the tools to influence their own work situation and thereby reducing their work-related stress.

scholarly journals Framing stress and associated behaviours at work

2019 ◽  
Vol 26 (11) ◽  
pp. 2566-2580
Author(s):  
Paul Hampton ◽  
Ezekiel A. Chinyio ◽  
Silvia Riva
Keyword(s):  
Interpersonal Relationships ◽  
Communication Systems ◽  
Work Performance ◽  
Well Being ◽  
Psychological Services ◽  
Content Type ◽  
Work Related ◽  
Related Stress ◽  
Ethnographic Methodology ◽  
The Impact

Purpose The purpose of this paper is to understand more precisely the culture and interpersonal behaviours associated with stress. Design/methodology/approach The research was conducted using a qualitative approach through an ethnographic methodology in relation to three companies. The greater part of the data collection period was structured into observations that ranged between 2 and 4 hr per day, 1–3 days per week, for a period of six months. A total of ten sites were explored; and on each site, the observations involved activities by 5–20 people. Findings The results showed the pivotal importance of interpersonal relationships in coping with the uncertainty of working conditions, the coordination of teamwork and managing responsibilities and power interactions. It was found that the impact of stress is multifaceted, affecting the physical status, interpersonal relationships, work performance and emotional well-being of construction workers. The workers who were studied emphasised five sources of support that help moderate work-related stress: additional tools such as communication systems and software, a facilitated access to professional help (e.g. psychological services), organisational changes in leadership, provision of resources for the well-being of personnel (e.g. job training) and better teamwork. Practical implications The study underlines the importance of dedicated services for stress management and specific training-related abilities devoted to reinforcing positive person–organisation dynamics. In particular, the abilities should relate to managing the impact of stress in terms of physique, interpersonal relationships, work performance and emotional well-being. Originality/value This is one of the first studies to adopt a psychological perspective for understanding construction scenarios and phenomena and was conducted by a qualified psychologist.

The place of civilians in policing

2014 ◽  
Vol 37 (2) ◽  
pp. 259-284 ◽  
Author(s):  
Megan Alderden ◽  
Wesley G. Skogan
Keyword(s):  
Job Satisfaction ◽  
Organizational Level ◽  
Future Research ◽  
Employee Morale ◽  
Law Enforcement Agencies ◽  
Content Type ◽  
Work Related ◽  
Efficiency And Effectiveness ◽  
Related Stress ◽  
Civilian Employees

Purpose – The purpose of this paper is to examine the correlates of job satisfaction among civilian employees of law enforcement agencies, to assess how features of the policing workplace influence employee morale. Design/methodology/approach – The data for this study were drawn from surveys conducted as part of the National Police Research Platform. In total, 472 civilians from 19 police agencies completed the survey. Findings – The findings indicate that contentment with pay and benefits, lower levels of work-related stress, equality in the workplace, and feelings of acceptance were associated with civilian employee satisfaction. Research limitations/implications – The analyses presented here focusses on factors more unique to policing and did not include all of factors correlated with job satisfaction in past literature. Future research should address this as well as control for the effect of organizational-level factors. Practical implications – The research identifies key factors in each of those categories that inhibit the effective incorporation of civilians into the workforce. It indicates that reaping the full advantages of civilianization is complex and requires attention to fundamental aspects of police organizations. How administrators deal with this reality will impact the efficiency and effectiveness of their organizations in important ways. Originality/value – To date, much of what has been written about the place of civilians in policing consists of descriptions of their numeric representation and discussions of the presumed advantages of hiring them in larger numbers. Less is known about how well civilians have been integrated into the policing workforce.

An effective school autonomy model

2016 ◽  
Vol 30 (5) ◽  
pp. 718-734 ◽  
Author(s):  
Galatia Nicolaidou Solomou ◽  
Petros Pashiardis
Keyword(s):  
Job Satisfaction ◽  
Educational System ◽  
School Effectiveness ◽  
Methodological Approach ◽  
School Level ◽  
School Autonomy ◽  
Effective School ◽  
Content Type ◽  
Work Related ◽  
Related Stress

Purpose – Although school autonomy has been a matter of great interest during the last decades and several relevant measures have been implemented toward this end, the relation between school autonomy and school effectiveness has not been examined thoroughly. The purpose of this paper is to explore this relation and to propose an effective school autonomy model for Cyprus, a small European country with a highly centralized educational system. The suggested model indicates which decisions (related to various administrative, financial, academic, pedagogical and human resources matters) must be made at school level, which decisions can be made partly from the school with a higher level of control from the ministry and which decisions have to be made exclusively by a central authority, in order to enhance school effectiveness. Design/methodology/approach – An unusual methodological design is followed, using scenarios to examine hypothetical situations. Cypriot headteachers’ job satisfaction and work-related stress is examined in the case of full autonomy and in the opposite scenario of very limited autonomy. The results from this phase of the study lead to the design of the suggested school autonomy model, which is then tested in terms of effectiveness through a third scenario. The scenarios are given in questionnaires and the sample includes 300 out of a population of 350 primary school headteachers of Cyprus. Findings – The findings of the study suggest that headteachers’ job satisfaction and work-related stress is affected by the level of school autonomy that characterizes an educational system. The most effective scenario for the case of Cyprus does not refer to the existing situation of very limited autonomy, neither to the opposite scenario of full autonomy. The most effective scenario refers to the suggested model of school autonomy where all decisions related to various academic, managerial, financial and human resource matters are taken at school level, except for the decisions related to teaching materials and textbooks, teacher placements, promotions, payroll and dismissals. For these decisions the guidance, support and/or control from the educational authorities have to be enhanced. Research limitations/implications – In this study school effectiveness is examined through the headteachers’ job satisfaction and stress as the dependent variable, and not through the conventional student achievement variable. A part of the existing literature suggests that these variables affect school effectiveness in an indirect way. Taking into consideration student achievement was not possible for the case of Cyprus, since the only scenario currently existing refers to very limited or no school autonomy. Therefore, it is not possible to compare the academic results of students coming from schools with different levels of autonomy. Practical implications – The methodological approach of the study can be followed in other contexts as well, in order to design an effective school autonomy model for a different educational system, district or school. Scenarios can also be used to test and make corrections for a suggested educational reform, before this is implemented, in order to avoid waste of time and/or financial resources. Originality/value – The value of this study first lies in its attempt to design a school autonomy model, based on all the educational decisions and matters that can be affected from a school autonomy reform; this became possible through an extensive literature review. Second the study, does not only support some suggestions based on the results, but also tests the effectiveness of the suggestions before these are implemented, following the unusual methodological approach of scenarios. Moreover, the relation between school autonomy and school effectiveness has not been examined thoroughly in the existing literature and some conflicting opinions exist. The findings of the study can help us gain a better understanding of the above relation.

Exploring the role of age in workplace intimidation in the US restaurant industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Regina Yanson ◽  
Jessica M. Doucet ◽  
Alysa D. Lambert
Keyword(s):  
Workplace Violence ◽  
Older Workers ◽  
Restaurant Industry ◽  
National Database ◽  
Content Type ◽  
Work Related ◽  
Younger Workers ◽  
Employee Behaviors ◽  
Violence In The Workplace ◽  
Hr Managers

Purpose The purpose of this study is to explore the relationship between employee age and intimidation in the workplace. Dysfunctional employee behaviors such as harassment and aggression are harmful to the organizational work environment. Such destructive behaviors have long been viewed as negatively impacting organizational success. Additionally, the age dynamics in organizations are rapidly changing as the “graying of America” progresses, older workers remain in the workforce and younger workers delay employment.Design/methodology/approach The study utilizes data from the Federal Bureau of Investigation's National Incident-Based Reporting System (NIBRS), which is a national database containing information on crime in the US.NIBRS was used to measure the occurrence of workplace violence overall, and workplace intimidation specifically, in the restaurant industry, as well as the ages of both victims and perpetrators of work-related violence.Findings Results revealed that younger workers are more likely to perpetrate workplace intimidation than their senior counterparts. As victim age increases, employees are more likely to report intimidation than more serious crimes.Practical implications Workplace intimidation prevention programs do not typically include age as a factor. This study may be helpful to managers and HR managers charged with developing workplace training programs.Originality/value The results of this study contribute to the shared understanding of dysfunctional workplace dynamics. As the workforce collectively ages, organizations should acknowledge the potential impact age may have on violence in the workplace.

Relationships between psychological contract violation, stress and well-being in firefighters

2019 ◽  
Vol 12 (3) ◽  
pp. 120-133 ◽  
Author(s):  
Fazeelat Duran ◽  
Darren Bishopp ◽  
Jessica Woodhams
Keyword(s):  
Psychological Contract ◽  
Self Efficacy ◽  
Structural Equation ◽  
Online Survey ◽  
Well Being ◽  
Multiple Mediation ◽  
Work Related Stress ◽  
Content Type ◽  
Work Related ◽  
Related Stress

Purpose Negative emotions resulting from the broken promises by the organisation or employers, as perceived by an employee are called psychological contract (PC) violation. The purpose of this paper is to examine the relationships between perceived feelings of violation, work-related stress, anxiety and depression. Fairness and self-efficacy are used as mediators to understand the underlying mechanism of associations. Design/methodology/approach In total, 97 firefighters completed an online-survey and structural equation modelling was used to examine the multiple mediation models. Findings PC violation was positively associated with occupational stress and job-related well-being. Together, fairness and self-efficacy mediated the relationship between feelings of violation and job-related depression. Therefore, the results partially supported the hypotheses. Originality/value As the first quantitative study of its kind, this study makes an important contribution to the firefighters literature by investigating the potential influence of PC violation on their work-related stress and well-being. Also, previous studies have failed to identify fairness and self-efficacy as potential mediators of the PC violation.

Job stress, burnout and job satisfaction in staff working with people with intellectual disabilities: community and criminal justice care

2015 ◽  
Vol 6 (1) ◽  
pp. 44-52 ◽  
Author(s):  
Erik Søndenaa ◽  
Richard Whittington ◽  
Christian Lauvrud ◽  
Kåre Nonstad
Keyword(s):  
Job Stress ◽  
Traumatic Stress ◽  
Care Staff ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Work Related ◽  
People With Intellectual Disabilities ◽  
Related Stress ◽  
The Impact

Purpose – The purpose of this paper is to examine and compare levels of burnout, traumatic stress and resilience amongst Norwegian nursing care staff in two intellectual disability (ID) services. Design/methodology/approach – This was a cross-sectional survey in which 137 staff completed questionnaires measuring work-related stress, burnout, compassion and resilience. Two groups were compared; staff in the national forensic ID services and staff in the community ID caring services. Findings – Nursing staff in the community ID caring services had significantly more signs of stress and burnout compared to the other group. At the same time they were more compassionate. Originality/value – The different caring cultures examined in this study indicated that the forensic ID staff tended to focus on the physical aspects of the caring role whilst the community ID staff tended to focus on the relational issues. The impact of serious events resulted in a higher level of stress and burnout symptoms, however the community carers showed more compassion to their work.

scholarly journals Behavioural insights into benefits claimants’ training

2018 ◽  
Vol 60 (1) ◽  
pp. 54-68
Author(s):  
Rosie Gloster ◽  
Jonathan Buzzeo ◽  
Annette Cox ◽  
Christine Bertram ◽  
Arianna Tassinari ◽  
...  
Keyword(s):  
Design Methodology ◽  
Qualitative Interviews ◽  
Content Type ◽  
Work Related ◽  
Behavioural Insights ◽  
Number Of Factors ◽  
Behavioural Determinants ◽  
Behavioural Factors ◽  
Training Programmes ◽  
And Training

Purpose The purpose of this paper is to explore the behavioural determinants of work-related benefits claimants’ training behaviours and to suggest ways to improve claimants’ compliance with training referrals. Design/methodology/approach Qualitative interviews were conducted with 20 Jobcentre Plus staff and training providers, and 60 claimants. Claimants were sampled based on whether or not they had been mandated to training and whether or not they subsequently participated. Along with general findings, differences between these groups are highlighted. Findings Claimants’ behaviours are affected by their capabilities, opportunities, and motivations in interrelated ways. Training programmes should appreciate this to better ensure claimants’ completion of training programmes. Originality/value Whilst past papers have largely examined a limited number of factors that affect claimants’ training behaviours, this report offers a synchronised evaluation of all the behavioural factors that affect claimants’ training behaviours.

Positive social identity expectations as a moderator of interpersonal justice perceptions

2015 ◽  
Vol 34 (4) ◽  
pp. 395-405 ◽  
Author(s):  
Deondra Conner
Keyword(s):  
Social Identity ◽  
Design Methodology ◽  
Interpersonal Justice ◽  
Content Type ◽  
Work Related ◽  
Work Community ◽  
Worker Satisfaction ◽  
Justice Perceptions ◽  
Related Stress ◽  
Potential Moderator

Purpose – The purpose of this paper is to examine positive social identity expectations as a potential moderator of interpersonal justice perceptions with work-related stress, leader evaluation, and worker satisfaction as outcomes of interest. Design/methodology/approach – A set of propositions and several diagrams are proposed and discussed relative to the interaction of social identity expectations and interpersonal justice perceptions. Findings – It is argued that individuals with higher levels of positive social identity expectations will respond more strongly to perceived interpersonal justice, resulting in lower perceived stress, more positive leader evaluation, and higher worker satisfaction. Originality/value – Examining the interaction of positive social identity expectations and interpersonal justice is of value to both academicians and practitioners for future study and for creating a work community that allows for better management of workers.

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