A document delivery service for foreign scholarly journals: the experiences of South Korea

2016 ◽  
Vol 44 (2) ◽  
pp. 72-76
Author(s):  
Ji Won Lee ◽  
Soojung Kim
Keyword(s):  
Current Status ◽  
Foreign Journal ◽  
Research Information ◽  
Scholarly Journals ◽  
Content Type ◽  
Delivery Service ◽  
Document Delivery ◽  
Science Technology ◽  
The Government ◽  
Document Delivery Service

Purpose This study aims to describe the current status and usage trends of a new document delivery service (DDS) for foreign scholarly journals in Korea. Design/methodology/approach Data were collected from 2010 to 2016 for the number of foreign journal subscriptions held by Foreign Research Information Centers (FRICs), number of FRIC DDS requests, the amount of government funds spent on the subscriptions, etc. Findings There has been an increase in the number of foreign journal subscriptions and DDS transactions by FRICs, especially in the fields of science, technology and medicine. Originality/value The DDS project in this study offers a useful example of collaboration between the government and academic libraries to provide research communities with foreign scholarly journals.

Cross-border document delivery: the convenience and perils of sharing articles around the world, in the cloud

2014 ◽  
Vol 42 (2/3) ◽  
pp. 70-74 ◽  
Author(s):  
Katie Birch ◽  
Tony Melvyn
Keyword(s):  
Design Methodology ◽  
Legal Environment ◽  
Content Type ◽  
Delivery Service ◽  
Document Delivery ◽  
Cross Border ◽  
The World ◽  
Practical Implications ◽  
Document Delivery Service

Purpose – The purpose of this paper is to describe Article Exchange – OCLC’s cloud-based document delivery service. Design/methodology/approach – In this study, Article Exchange is described in detail. Findings – Article Exchange has proved popular with OCLC users with more than 50,000 documents uploaded in January 2013 alone by more than 1,000 libraries. Practical implications – The new service facilitates improved delivery of documents electronically. Originality/value – This article is useful for all librarians who are concerned with delivering documents electronically in an increasingly complex technical and legal environment.

Standing strong in the winds of change: an analysis of a Document Delivery Service in South Korea

2015 ◽  
Vol 43 (1) ◽  
pp. 47-52 ◽  
Author(s):  
Jung Sun Oh ◽  
Ji Won Lee
Keyword(s):  
Resource Sharing ◽  
Policy Changes ◽  
Content Type ◽  
Delivery Service ◽  
Document Delivery ◽  
Electronic Delivery ◽  
The Impact ◽  
Document Delivery Service ◽  
Service Framework

Purpose – This paper aims to review the evolution of a nation-wide Document Delivery Service in Korea over the past decade, focusing on how the service has been reconfigured to sustain and fortify its position as a central channel for accessing information in the era of abundant digital resources. Design/methodology/approach – The impacts of policy changes and technical improvements introduced incrementally over the years on the advance of the service are analyzed. The overall statistics over the period of 14 years are first presented to show the changing trends of the service, and the transaction log of the period of nine years is analyzed in detail to examine the impact of policy implementation and technical advancement on the quantity and quality of the service. Findings – The transaction log analysis has uncovered the two main themes or directions of changes that have contributed to its robustness. First, changes introduced to streamline the service process both on the request end (unmediated requests) and on the delivery end (electronic delivery) have brought a sizable improvement on the speed of the service. Second, efforts to incorporate various resource-sharing activities into a unified service framework have led to an enhanced efficiency of the service as well as an increase in volume. Originality/value – The empirical data demonstrating how managerial and technological changes have contributed to sustain the value of the service can be valuable benchmarking data for other services facing the same challenges.

Open access and document delivery services: a case study in Capital Normal University Library

2014 ◽  
Vol 42 (2/3) ◽  
pp. 79-82 ◽  
Author(s):  
Fang Hu ◽  
Hangsheng Jiang
Keyword(s):  
Open Access ◽  
Rapid Development ◽  
Content Type ◽  
Delivery Service ◽  
Document Delivery ◽  
University Library ◽  
Delivery Services ◽  
Normal University ◽  
Document Delivery Service

Purpose – The purpose of this paper is to provide a case study in China to show whether open access (OA) affects document delivery services. Design/methodology/approach – The authors conduct a statistical analysis and carry out an investigation through a questionnaire. Findings – Compared with the rapid development of OA around the world, China has published a small number of OA journals. At present, the effect of OA on document delivery service in Capital Normal University Library (CNUL) is positive in that librarians can use OA as an extra resource to perform document delivery services. CNUL users know little about document delivery service or OA, but they frequently look for free Internet resources. CNUL should do more promotion of its document delivery services. Considering users’ behavior and the development of OA in future, the volume of document delivery service may be affected. CNUL should redesign its document delivery service. Originality/value – The paper will be relevant to librarians interested in OA and document delivery services in China.

scholarly journals The role of the document delivery service at an evolving research library in Saudi Arabia

2015 ◽  
Vol 43 (1) ◽  
pp. 41-46 ◽  
Author(s):  
J. K. Vijayakumar ◽  
Faten Al Barayyan
Keyword(s):  
Saudi Arabia ◽  
User Perception ◽  
Multiple Choice Questions ◽  
Online Questionnaire ◽  
Content Type ◽  
Delivery Service ◽  
Document Delivery ◽  
Service Staff ◽  
Usage Analysis ◽  
Document Delivery Service

Purpose – This purpose of this study was to assess the effectiveness of the document delivery service according to user perception, and a usage analysis was done to inform collection building and refining. This is especially important in a high-calibre research community, where the usage, interests and research groups and disciplines are still evolving. Design/methodology/approach – To collect the responses of document delivery service users, an online questionnaire was used with 12 multiple-choice questions and two open-ended questions. The questionnaires were sent only to the users of this service, and the responses were collected anonymously. Two surveys were conducted, in 2010 and 2013, with the same questions. The responses are displayed graphically prepared to compare the results. There were 71 responses in 2010 and 95 in 2013. Findings – In both surveys, the majority of users rated the service, staff behaviour, speed, quality, etc. with a high satisfaction level. Document delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. Originality/value – This is the first published study of user perception of document delivery in Saudi Arabia.

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