Influence of transactive memory systems and strategic orientations on the performance of hospitality firms

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shruti Batra ◽  
Ajoy Kumar Dey ◽  
Rahul Singh ◽  
Manosi Chaudhuri
Keyword(s):  
Knowledge Creation ◽  
Structural Equation ◽  
Memory Systems ◽  
Transactive Memory ◽  
Superior Performance ◽  
Transactive Memory Systems ◽  
Content Type ◽  
Strategic Orientations ◽  
Hospitality Firms ◽  
Using Data

PurposeSince the hospitality industry is driven by people, effective utilization of knowledge among various organizational units is required to ensure guest satisfaction and in turn superior performance. Research trying to find the implications of transactive memory systems (TMSs), an integrative mechanism for knowledge management in organizations, has yielded ambiguous and mixed results, leading the researchers to believe that the linkages may not be as straightforward as previously imagined. In this study, the authors theoretically build their arguments based on the knowledge-based view of the firm and empirically test these linkages using data collected from the small hotels of India.Design/methodology/approachData were collected from the owner-managers or senior executives of small hotels operating in the Uttarakhand state of India, and analysed using structural equation modelling (SEM) and Hayes process macro.FindingsIt was found that for the hospitality firms, the TMS is an enabler for performance only when the focus of knowledge creation and utilization is on building effective strategic orientations. Further, the technology orientation (TO) and learning orientation (LO) of the hotel mediate the relationship between the TMS and firm performance.Practical implicationsEffective knowledge sharing among employees helps availability of credible and crucial information about customers, which eventually helps in long-term mutually beneficial relationships with the customers, leading to greater economic value creation for the hotel.Originality/valueBy establishing theoretical links between knowledge creation and utilization, and validating these linkages using data collected from the hotel industry in India, this study offers unique and useful insights for the theoretical advancement of the hospitality literature. This study also makes a case that small hotels investing their energy and resources into the creation of a transactive memory systems could reap benefits through appropriate strategic postures.

Team implicit coordination based on transactive memory systems

2020 ◽  
Vol 26 (7/8) ◽  
pp. 375-390
Author(s):  
Kengo Nawata ◽  
Hiroyuki Yamaguchi ◽  
Mika Aoshima
Keyword(s):  
Structural Equation Modeling ◽  
Team Performance ◽  
Structural Equation ◽  
Memory Systems ◽  
Transactive Memory ◽  
Equation Modeling ◽  
Transactive Memory Systems ◽  
Content Type ◽  
Multi Level ◽  
Implicit Coordination

Purpose This study aims to examine how daily communication and transactive memory systems (TMSs) promote implicit team coordination, meaning when team members cooperate smoothly without engaging in explicit communication, in organizations. In TMSs, members share knowledge of who-knows-what with one another. Design/methodology/approach A survey was conducted with 216 teams consisting of 1,545 people in three organizations. The relationships among daily communication, TMSs and implicit coordination in the survey data and in team performance were analyzed using multi-level structural equation modeling. Findings Results confirmed a significant influence process model in which “daily communication → TMS → implicit coordination → team performance” at the team level. Therefore, as hypothesized, implicit coordination is positively related to team performance and daily communication has a positive relationship with implicit coordination through mediation by TMSs. Originality/value This study demonstrated the evidence of the relation between implicit coordination, TMS, team performance in organizational settings by using multi-level structural equation modeling.

Transactive memory systems and team innovation

2014 ◽  
Vol 20 (5/6) ◽  
pp. 262-272 ◽  
Author(s):  
Vesa Peltokorpi ◽  
Mervi Hasu
Keyword(s):  
Memory Systems ◽  
Transactive Memory ◽  
Negative Effects ◽  
Transactive Memory Systems ◽  
Team Processes ◽  
Research Teams ◽  
Content Type ◽  
Team Innovation ◽  
Research Findings ◽  
Using Data

Purpose – The purpose of this paper is to hypothesize a curvilinear relation between transactive memory systems (TMS) and team innovation by integrating diverging conceptual and research findings in TMS research. While increasingly argued to enhance team innovation, TMS also have negative effects on team processes and outcomes. Design/methodology/approach – The authors tested the hypothesis through hierarchical linear regression analyses using data obtained from 124 technical research teams. Findings – Logistic regressions support the hypothesis, showing an inverse U-shaped relationship between TMS and team innovation, measured by patents received. Research limitations/implications – The average within team response rate was relatively low, and the findings are driven by a limited number of teams with patents. Practical implications – The findings suggest that research teams with moderate levels of TMS are the most effective in terms of patents received. Originality/value – To the best of the authors’ knowledge, this is the first empirical study to link TMS to team innovation and to test the potential counterproductive effects of TMS on team innovation.

How transactive memory systems relate to organizational innovation: the mediating role of developmental leadership

2016 ◽  
Vol 20 (5) ◽  
pp. 1025-1044 ◽  
Author(s):  
Kibum Kwon ◽  
Daeyeon Cho
Keyword(s):  
Structural Equation ◽  
Organizational Innovation ◽  
Memory Systems ◽  
Transactive Memory ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Significant Variable ◽  
Transactive Memory Systems ◽  
Content Type ◽  
The Relationship

Purpose The purpose of this paper is to explore the relationship between transactive memory systems and organizational innovation. Several recent studies have discussed the positive relationship between these two entities. Yet, very few studies have demonstrated how transactive memory systems are related to leadership and innovation. This study investigates this tripartite relationship, finding that developmental leadership exerts a mediating effect on the relationship between transactive memory systems and organizational innovation. Design/methodology/approach In examining this relationship, 224 participants from an electronics company in South Korea were surveyed. Structural equation modeling was used to enable the identification of simultaneous interactive relationships among the three research variables. Findings Contrary to previous research results, transactive memory systems were found not to be significantly related to organizational innovation. Results also indicated that transactive memory systems comprise a statistically significant variable that influences developmental leadership. Subsequently, developmental leadership can be considered to be a valid construct in predicting organizational innovation; it can also be seen to fully mediate the relationship between transactive memory systems and organizational innovation. Originality/value These results have theoretical and managerial implications. As transactive memory systems do not always precede organizational innovation, knowledge of “who knows what” is not enough to ensure innovative performances. To accelerate organizational innovation, intentional managerial interventions such as developmental leadership are accordingly necessary.

scholarly journals Network ties and transactive memory systems: leadership as an enabler

2017 ◽  
Vol 38 (1) ◽  
pp. 56-73 ◽  
Author(s):  
Dainelis Cabeza Pulles ◽  
Francisco Javier LLorens Montes ◽  
Leopoldo Gutierrez-Gutierrrez
Keyword(s):  
Linear Regression Analysis ◽  
Memory Systems ◽  
Multiple Linear Regression Analysis ◽  
Transactive Memory ◽  
Moderating Effect ◽  
Three Dimensions ◽  
Network Ties ◽  
Cross Sectional ◽  
Transactive Memory Systems ◽  
Content Type

Purpose The purpose of this paper is to study the relationship between network ties (NT) and transactive memory systems (TMS), observed through three dimensions – specialization (TMSS), credibility (TMSCR), and coordination (TMSCO) – in the presence of leadership (LDR) as a moderating variable, in university research-and-development (R&D) groups. Design/methodology/approach The data are composed of 257 university R&D groups. To confirm the hypotheses, the authors use multiple linear regression analysis with a moderating effect. Findings The conclusions show that the relationships between NT and two of the three dimensions of TMS (TMSCR and TMSCO) are significant when LDR is included as a moderating variable. Although the effect of TMSS is positive, it is not significant. Including the interaction element enables better explanation of two of the dimensions of TMS in the sector analyzed. Thus, LDR is perfectly applicable to the university R&D environment. Research limitations/implications This research has several limitations that suggest further possibilities for empirical research. The limitations include the cross-sectional nature of the research and the judgment of a single manager as the basis of the perception analyzed for each group. Practical implications The authors provide several implications for R&D practitioners. The results of this study could be validated in other universities in other geographic areas, enabling better generalization and applicability of the results. The results described may serve as a guide for group leaders of university R&D. This research helps us to see the importance of LDR in forming internal research networks that help researchers to perform common projects in order to obtain better results in the group. Thus, the groups provided better results to society. Originality/value No studies have tested the moderating effect of LDR in university R&D empirically. The results provide information to fill this gap and demonstrate the applicability of LDR as a key element in the organization, improvement, and cohesion of R&D groups.

Relationship conflict, task conflict and teams’ transactive memory systems

2019 ◽  
Vol 34 (3) ◽  
pp. 626-640
Author(s):  
Jason M. Riley ◽  
William A. Ellegood
Keyword(s):  
Experiential Learning ◽  
Team Performance ◽  
Operations Management ◽  
Memory Systems ◽  
Transactive Memory ◽  
Task Conflict ◽  
Relationship Conflict ◽  
Conflict Task ◽  
Transactive Memory Systems ◽  
Content Type

Purpose The purpose of this paper is to understand how task conflict and relationship conflict influence teams’ transactive memory systems (TMS) and by extension team performance. Design/methodology/approach Leveraging experiential learning theory and a popular operations management simulation tool, survey data from 341 students, who worked on 117 simulation teams, are collected. To examine the present hypotheses bootstrapping analysis and SPSS were used. Findings Both task and relationship conflict can significantly diminish TMS development, which in turn, inhibits team performance. Thus, when teams disagree on how to approach a task, conflict could diminish TMS formation. In addition, when one team member has a personal conflict with one or more members that it further amplifies the influence of task conflict. To address the negative influence of both task and relationship conflict, teams should develop processes to better utilize members’ specialized knowledge and work together in a coordinated manner. Research limitations/implications The research adds to the literature by articulating the mediating influence that relationship conflict has on task conflict. Furthermore, it highlights how teams can develop TMS as a means to improve team performance when using simulation tools as a teaching device. Originality/value This work broadens our understanding of the conditions under which educators can teach students about teams and teamwork capabilities. In addition, the authors expand the use of simulations as an experiential learning tool.

Using social network analysis to measure transactive memory systems

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kylie King ◽  
Tracy Sweet
Keyword(s):  
Social Network ◽  
Social Network Analysis ◽  
Network Analysis ◽  
Memory Systems ◽  
Transactive Memory ◽  
Transactive Memory Systems ◽  
Content Type ◽  
Network Measures ◽  
Information Work ◽  
Network Instrument

Purpose This study aims to explore how social networks could be used in the measurement of transactive memory systems (TMS) or other team constructs and provide motivation for future analyses of TMS measurement. Design/methodology/approach TMSs describe the structures and processes that teams use to share information, work together and accomplish shared goals. This paper proposes the use of social network analysis in measuring TMS. This is accomplished by describing the creation and administration of a TMS network instrument and evaluating the relation of the proposed network measures, previous measures of TMS and performance. Findings Findings include that proposed network measures perform similarly to previously proposed, frequently used measures of TMS. Originality/value To the best of the authors’ knowledge, this is among the first papers to propose network measures for the evaluation of TMS.

Empirical perspectives of transactive memory systems: a meta-analysis

2020 ◽  
Vol 26 (7/8) ◽  
pp. 409-427
Author(s):  
Zikai Zhou ◽  
Pilar Pazos
Keyword(s):  
Team Effectiveness ◽  
Group Performance ◽  
Memory Systems ◽  
Transactive Memory ◽  
Performance Outcomes ◽  
The Body ◽  
Transactive Memory Systems ◽  
Affective Outcomes ◽  
Content Type ◽  
Team Outcomes

Purpose The purpose of this study is to synthesize the previous empirical studies on transactive memory systems (TMS) through a meta-analytical approach and test the proposed model for the relationships between TMS and different types of team outcomes. Design/methodology/approach TMS refers to shared memory systems developed among a group of people for encoding, storage and retrieval of their different knowledge domains. They have been widely used in group or organization settings to describe the cumulative knowledge in a group of multi-disciplinary experts. Previous literature suggests TMS as a critical concept for explaining group performance, but few studies were conducted to integrate the literature findings to identify the relationships between TMS and team outcomes. Findings The findings suggest that TMS is more strongly linked to affective outcomes than behavioral or performance outcomes. In addition, the authors find that the specific operationalization of TMS does not affect the relationship between TMS and team outcomes. There was not enough support for significant effects of group size and research setting on the relationships between TMS and team outcomes, which indicates that both laboratory and field studies have similar potential to generate valuable results for the research of TMS. Originality/value This study contributes to the body of knowledge on team effectiveness by investigating the links between TMS and team effectiveness through a broad definition of outcomes that include tangible constructs, such as performance, as well as behavioral and affective outcomes. By exploring the relationships through this broad conceptualization of team effectiveness, the authors can better understand the particular effects of TMS on different key aspects used to determine success in teams.

Personality predictors of team taskwork understanding and transactive memory systems in service management teams

2014 ◽  
Vol 26 (3) ◽  
pp. 401-425 ◽  
Author(s):  
Priyanko Guchait ◽  
Katherine Hamilton ◽  
Nan Hua
Keyword(s):  
Undergraduate Students ◽  
Service Management ◽  
Memory Systems ◽  
Transactive Memory ◽  
Management Teams ◽  
Current Work ◽  
Team Cognition ◽  
Transactive Memory Systems ◽  
Content Type ◽  
Over Time

Purpose – The aim of this paper is to examine how personality composition in teams related to team taskwork understanding (TTU) and transactive memory systems (TMS) over time. Additionally, the study examined the relationship between TTU and TMS, and three team criteria variables: performance, satisfaction, and cohesion. Design/methodology/approach – A longitudinal study was conducted with 27 service management teams involving 178 undergraduate students in a restaurant setting. The restaurant was open to the public so the team outcomes had real world consequences. Each team served between 90-140 customers. Findings – Results showed that team mean-level conscientiousness was significantly positively related to TTU and TMS in the initial stage of team formation. On the other hand, team mean-level agreeableness had a significant positive relationship with TTU and TMS later on in the team's lifecycle. Furthermore, significant positive relationships were found between TMS and team performance, TMS and team satisfaction, and TTU and team cohesion. Originality/value – The current work looked at how various team cognitions develop in teams over time as a result of personality composition in teams which has not been tested before. Unlike prior research, this study was conducted in a field setting instead of an experimental study in the laboratory. Finally, no research exists studying these relationships in a hospitality context. Therefore, the current work extends the generalizability of the team composition and team cognition theories.

scholarly journals THE EFFECTS OF TRANSACTIVE MEMORY SYSTEMS, COLLECTIVE MIND AND INNOVATIVE CULTURE ON KNOWLEDGE CREATION CAPABILITY

2019 ◽  
Vol 7 (1) ◽  
pp. 563-578
Author(s):  
Sabahattin ÇETİN
Keyword(s):  
Knowledge Creation ◽  
Technology Development ◽  
Memory Systems ◽  
Transactive Memory ◽  
Competitive Advantages ◽  
Transactive Memory Systems ◽  
Positive Effects ◽  
Collective Mind ◽  
Knowledge Environment ◽  
Innovative Culture

Circumstances that changes in time require firms to have different skills in order to survive and acquire competitive advantages. Today’s intensive knowledge environment makes knowledge transfer and integration to create new knowledge crucial to be able to obtain valuable knowledge. In this study, factors that affect knowledge creation capability that are important for firms are discussed. Within this context, transactive memory systems, collective mind and innovative culture variables are studied as the antecedents of knowledge creation capability. According to the study conducted with 267 firms operating in software sector at the technology development sites in Istanbul and Ankara, empirical results demonstrate that transactive memory systems, collective mind and innovative culture variables do have positive effects on knowledge creation capability.

Exploring the antecedents of organizational resilience practices – A transactive memory systems approach

2020 ◽  
Vol 40 (9) ◽  
pp. 1531-1559
Author(s):  
Diogo Cotta ◽  
Fabrizio Salvador
Keyword(s):  
Systems Approach ◽  
Memory Systems ◽  
Transactive Memory ◽  
Hierarchical Regression ◽  
Organizational Resilience ◽  
Job Descriptions ◽  
Firm Level ◽  
Transactive Memory Systems ◽  
Content Type ◽  
Cooperation Incentives

PurposeThe purpose of this paper was to explore individual- and firm-level antecedents of the ability of a manufacturing firm's personnel to collaborate and integrate knowledge for organizational resilience practices.Design/methodology/approachThe authors apply hierarchical regression analysis to study a sample of 192 European industrial equipment manufacturers. Data for each firm are collected from surveys of two key informants in each firm, as well as from public sources.FindingsFirms' personnel’s ability to integrate information and knowledge for organizational resilience practices was positively related with the extent of the head of manufacturing's network of personal contacts inside the firm. This effect was stronger in firms with more formalized job descriptions and clearly defined roles. The head of manufacturing's orientation to teamwork and cooperation impacted this ability only in firms that did not financially incentivize cooperation. The authors also found that cooperation incentives and role formalization directly relate to firms' personnel’s ability to integrate information and knowledge for organizational resilience practices.Originality/valueThe study proposes to study organizational resilience practices through a transactive memory systems lens. The study is also the first to link characteristics of individual managers to firm-level resilience practices by examining the antecedents of firms' ability to integrate information and knowledge to recover from operational disruptions. Furthermore, the study serves to enhance the knowledge of resilience practices by examining the role of firm-level antecedents and their interplay with characteristics of individual managers.

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