Distributed model for customer churn prediction using convolutional neural network

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Usman Tariq ◽  
Muhammad Babar ◽  
Marc Poulin ◽  
Akmal Saeed Khattak
Keyword(s):  
Neural Network ◽  
Convolutional Neural Network ◽  
False Negative ◽  
Accuracy Score ◽  
Churn Prediction ◽  
Data Set ◽  
Content Type ◽  
Customer Churn ◽  
Proposed Model ◽  
Customer Churn Prediction

Purpose The purpose of the proposed model is to assist the e-business to predict the churned users using machine learning. This paper aims to monitor the customer behavior and to perform decision-making accordingly. Design/methodology/approach The proposed model uses the 2-D convolutional neural network (CNN; a technique of deep learning). The proposed model is a layered architecture that comprises two different phases that are data load and preprocessing layer and 2-D CNN layer. In addition, the Apache Spark parallel and distributed framework is used to process the data in a parallel environment. Training data is captured from Kaggle by using Telco Customer Churn. Findings The proposed model is accurate and has an accuracy score of 0.963 out of 1. In addition, the training and validation loss is extremely less, which is 0.004. The confusion matric results show the true-positive values are 95% and the true-negative values are 94%. However, the false-negative is only 5% and the false-positive is only 6%, which is effective. Originality/value This paper highlights an inclusive description of preprocessing required for the CNN model. The data set is addressed more carefully for the successful customer churn prediction.

scholarly journals Performance Comparison of Neural Network Training Algorithms for Modeling Customer Churn Prediction

2018 ◽  
Vol 7 (2.15) ◽  
pp. 35 ◽  
Author(s):  
Mohd Khalid Awang ◽  
Mohammad Ridwan Ismail ◽  
Mokhairi Makhtar ◽  
M Nordin A Rahman ◽  
Abd Rasid Mamat
Keyword(s):  
Neural Network ◽  
Conjugate Gradient ◽  
Learning Algorithm ◽  
Learning Algorithms ◽  
Telecommunication Service ◽  
Churn Prediction ◽  
Data Set ◽  
Customer Churn ◽  
The Neural Network ◽  
Customer Churn Prediction

Predicting customer churn has become the priority of every telecommunication service provider as the market  is becoming more saturated and competitive. This paper presents a comparison of neural network learning algorithms for customer churn prediction.  The data set used to train and test the neural network algorithms was provided by one of the leading telecommunication company in Malaysia. The Multilayer Perceptron (MLP) networks are trained using nine (9) types of learning algorithms, which are Levenberg Marquardt backpropagation (trainlm), BFGS Quasi-Newton backpropagation (trainbfg), Conjugate Gradient backpropagation with Fletcher-Reeves Updates (traincgf), Conjugate Gradient backpropagation with Polak-Ribiere Updates (traincgp), Conjugate Gradient backpropagation with Powell-Beale Restarts (traincgb), Scaled Conjugate Gradient backpropagation (trainscg), One Step Secant backpropagation (trainoss), Bayesian Regularization backpropagation (trainbr), and Resilient backpropagation (trainrp). The performance of the Neural Network is measured based on the prediction accuracy of the learning and testing phases. LM learning algorithm is found to be the optimum model of a neural network model consisting of fourteen input units, one hidden node and one output node. The best result of the experiment indicated that this model is able to produce the performance accuracy of 94.82%. 

Multiscale convolutional neural network and decision fusion for rolling bearing fault diagnosis

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Defeng Lv ◽  
Huawei Wang ◽  
Changchang Che
Keyword(s):  
Neural Network ◽  
Time Series ◽  
Fault Diagnosis ◽  
Convolutional Neural Network ◽  
Rolling Bearing ◽  
Decision Fusion ◽  
Fusion Model ◽  
Vibration Signals ◽  
Content Type ◽  
Proposed Model

Purpose The purpose of this study is to achieve an accurate intelligent fault diagnosis of rolling bearing. Design/methodology/approach To extract deep features of the original vibration signal and improve the generalization ability and robustness of the fault diagnosis model, this paper proposes a fault diagnosis method of rolling bearing based on multiscale convolutional neural network (MCNN) and decision fusion. The original vibration signals are normalized and matrixed to form grayscale image samples. In addition, multiscale samples can be achieved by convoluting these samples with different convolution kernels. Subsequently, MCNN is constructed for fault diagnosis. The results of MCNN are put into a data fusion model to obtain comprehensive fault diagnosis results. Findings The bearing data sets with multiple multivariate time series are used to testify the effectiveness of the proposed method. The proposed model can achieve 99.8% accuracy of fault diagnosis. Based on MCNN and decision fusion, the accuracy can be improved by 0.7%–3.4% compared with other models. Originality/value The proposed model can extract deep general features of vibration signals by MCNN and obtained robust fault diagnosis results based on the decision fusion model. For a long time series of vibration signals with noise, the proposed model can still achieve accurate fault diagnosis.

Feature intersection for agent-based customer churn prediction

2019 ◽  
Vol 53 (3) ◽  
pp. 318-332
Author(s):  
Sandhya N. ◽  
Philip Samuel ◽  
Mariamma Chacko
Keyword(s):  
Service Providers ◽  
Mobile User ◽  
Telecommunication Service ◽  
Agent Based Model ◽  
Churn Prediction ◽  
Content Type ◽  
Agent Based ◽  
User Behaviour ◽  
Customer Churn ◽  
Customer Churn Prediction

Purpose Telecommunication has a decisive role in the development of technology in the current era. The number of mobile users with multiple SIM cards is increasing every second. Hence, telecommunication is a significant area in which big data technologies are needed. Competition among the telecommunication companies is high due to customer churn. Customer retention in telecom companies is one of the major problems. The paper aims to discuss this issue. Design/methodology/approach The authors recommend an Intersection-Randomized Algorithm (IRA) using MapReduce functions to avoid data duplication in the mobile user call data of telecommunication service providers. The authors use the agent-based model (ABM) to predict the complex mobile user behaviour to prevent customer churn with a particular telecommunication service provider. Findings The agent-based model increases the prediction accuracy due to the dynamic nature of agents. ABM suggests rules based on mobile user variable features using multiple agents. Research limitations/implications The authors have not considered the microscopic behaviour of the customer churn based on complex user behaviour. Practical implications This paper shows the effectiveness of the IRA along with the agent-based model to predict the mobile user churn behaviour. The advantage of this proposed model is as follows: the user churn prediction system is straightforward, cost-effective, flexible and distributed with good business profit. Originality/value This paper shows the customer churn prediction of complex human behaviour in an effective and flexible manner in a distributed environment using Intersection-Randomized MapReduce Algorithm using agent-based model.

scholarly journals Real-time event detection using recurrent neural network in social sensors

2019 ◽  
Vol 15 (6) ◽  
pp. 155014771985649 ◽  
Author(s):  
Van Quan Nguyen ◽  
Tien Nguyen Anh ◽  
Hyung-Jeong Yang
Keyword(s):  
Neural Network ◽  
Convolutional Neural Network ◽  
Language Processing ◽  
Recurrent Neural Network ◽  
Event Detection ◽  
Word Embedding ◽  
Series Data ◽  
Accuracy Score ◽  
Data Set ◽  
Size Limitation

We proposed an approach for temporal event detection using deep learning and multi-embedding on a set of text data from social media. First, a convolutional neural network augmented with multiple word-embedding architectures is used as a text classifier for the pre-processing of the input textual data. Second, an event detection model using a recurrent neural network is employed to learn time series data features by extracting temporal information. Recently, convolutional neural networks have been used in natural language processing problems and have obtained excellent results as performing on available embedding vector. In this article, word-embedding features at the embedding layer are combined and fed to convolutional neural network. The proposed method shows no size limitation, supplementation of more embeddings than standard multichannel based approaches, and obtained similar performance (accuracy score) on some benchmark data sets, especially in an imbalanced data set. For event detection, a long short-term memory network is used as a predictor that learns higher level temporal features so as to predict future values. An error distribution estimation model is built to calculate the anomaly score of observation. Events are detected using a window-based method on the anomaly scores.

scholarly journals A modified Bayesian Convolutional Neural Network for Breast Histopathology Image Classification and Uncertainty Quantification

2020 ◽  
Author(s):  
Pushkar Khairnar ◽  
Ponkrshnan Thiagarajan ◽  
Susanta Ghosh
Keyword(s):  
Neural Network ◽  
Convolutional Neural Network ◽  
Uncertainty Quantification ◽  
State Of The Art ◽  
False Negative ◽  
Activation Function ◽  
Ensemble Averaging ◽  
Proposed Model ◽  
Improve Accuracy ◽  
Histopathological Images

Convolutional neural network (CNN) based classification models have been successfully used on histopathological images for the detection of diseases. Despite its success, CNN may yield erroneous or overfitted results when the data is not sufficiently large or is biased. To overcome these limitations of CNN and to provide uncertainty quantification Bayesian CNN is recently proposed. However, we show that Bayesian-CNN still suffers from inaccuracies, especially in negative predictions. In the present work, we extend the Bayesian-CNN to improve accuracy and the rate of convergence. The proposed model is called modified Bayesian-CNN. The novelty of the proposed model lies in an adaptive activation function that contains a learnable parameter for each of the neurons. This adaptive activation function dynamically changes the loss function thereby providing faster convergence and better accuracy. The uncertainties associated with the predictions are obtained since the model learns a probability distribution on the network parameters. It reduces overfitting through an ensemble averaging over networks, which in turn improves accuracy on the unknown data. The proposed model demonstrates significant improvement by nearly eliminating overfitting and remarkably reducing (about 38%) the number of false-negative predictions. We found that the proposed model predicts higher uncertainty for images having features of both the classes. The uncertainty in the predictions of individual images can be used to decide when further human-expert intervention is needed. These findings have the potential to advance the state-of-the-art machine learning-based automatic classification for histopathological images.

scholarly journals A Novel Convolutional Neural Network Based Model for Recognition and Classification of Apple Leaf Diseases

2020 ◽  
Vol 37 (6) ◽  
pp. 1093-1101
Author(s):  
Divakar Yadav ◽  
Akanksha ◽  
Arun Kumar Yadav
Keyword(s):  
Neural Network ◽  
Convolutional Neural Network ◽  
Clustering Algorithm ◽  
Daily Intake ◽  
Plant Diseases ◽  
Data Set ◽  
Proposed Model ◽  
Fcm Clustering ◽  
Contrast Stretching

Plants have a great role to play in biodiversity sustenance. These natural products not only push their demand for agricultural productivity, but also for the manufacturing of medical products, cosmetics and many more. Apple is one of the fruits that is known for its excellent nutritional properties and is therefore recommended for daily intake. However, due to various diseases in apple plants, farmers have to suffer from a huge loss. This not only causes severe effects on fruit’s health, but also decreases its overall productivity, quantity, and quality. A novel convolutional neural network (CNN) based model for recognition and classification of apple leaf diseases is proposed in this paper. The proposed model applies contrast stretching based pre-processing technique and fuzzy c-means (FCM) clustering algorithm for the identification of plant diseases. These techniques help to improve the accuracy of CNN model even with lesser size of dataset. 400 image samples (200 healthy, 200 diseased) of apple leaves have been used to train and validate the performance of the proposed model. The proposed model achieved an accuracy of 98%. To achieve this accuracy, it uses lesser data-set size as compared to other existing models, without compromising with the performance, which become possible due to use of contrast stretching pre-processing combined with FCM clustering algorithm.

scholarly journals Traffic Sign Classification Using Convolutional Neural Network

2021 ◽  
pp. 01-10
Author(s):  
Pranav Kale ◽  
Mayuresh Panchpor ◽  
Saloni Dingore ◽  
Saloni Gaikwad ◽  
Prof. Dr. Laxmi Bewoor
Keyword(s):  
Neural Network ◽  
Convolutional Neural Network ◽  
Real Time ◽  
Autonomous Driving ◽  
Time Data ◽  
Traffic Sign ◽  
Real World Data ◽  
Data Set ◽  
Proposed Model ◽  
Validation Set

In today's world, deep learning fields are getting boosted with increasing speed. Lot of innovations and different algorithms are being developed. In field of computer vision, related to autonomous driving sector, traffic signs play an important role to provide real time data of an environment. Different algorithms were developed to classify these Signs. But performance still needs to improve for real time environment. Even the computational power required to train such model is high. In this paper, Convolutional Neural Network model is used to Classify Traffic Sign. The experiments are conducted on a real-world data set with images and videos captured from ordinary car driving as well as on GTSRB dataset [15] available on Kaggle. This proposed model is able to outperform previous models and resulted with accuracy of 99.6% on validation set. This idea has been granted Innovation Patent by Australian IP to Authors of this Research Paper. [24]

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