Using wordless books to support clinical consultations

2017 ◽  
Vol 12 (4) ◽  
pp. 260-271 ◽  
Author(s):  
Sheila Hollins ◽  
Barry Carpenter ◽  
Elspeth Bradley ◽  
Jo Egerton
Keyword(s):  
Visual Information ◽  
Word Processing ◽  
English Language ◽  
Positive Impact ◽  
Illustrative Case ◽  
Service Access ◽  
Content Type ◽  
Case Examples ◽  
Practice Review ◽  
Effective Use

Purpose Based on a literature and practice review, the purpose of this paper is to examine the theoretical and clinical basis for using wordless books with patients who have intellectual disabilities (ID) and/or autism. Design/methodology/approach A literature review identified seminal peer-reviewed English language articles relating to the neuroscience of information and emotion processing for adults with ID and/or autism. In addition to published examples, illustrative case examples were contributed by clinicians regularly using wordless books. Findings Many people, including those with ID, selectively attend to visual information. Minimising the cognitive load by using wordless pictorial narrative reduces anxiety, and empowers the patient. Clinicians using such resources describe positive clinical outcomes. Only the Beyond Words wordless books have been identified in published clinical trials. Research limitations/implications Although existing evidence suggests a strong positive impact, further research into the use of wordless books for people with ID is needed. Practical implications Wordless books are reported to help develop staff skills and empathy for supporting adults with ID. The books facilitate some legally required reasonable adjustments to increase service access. Staff training is needed for effective use of wordless books. Originality/value Wordless books specifically designed with and for adults with word processing difficulties, ID and/or autism to enhance health literacy and explore their own narratives and emotional responses around health experiences and personal traumas are a unique approach. This paper may also offer the first exploration of their neuropsychological underpinnings.

Using artificial intelligence to create value in insurance

2018 ◽  
Vol 36 (6) ◽  
pp. 1145-1168 ◽  
Author(s):  
Mikko Riikkinen ◽  
Hannu Saarijärvi ◽  
Peter Sarlin ◽  
Ilkka Lähteenmäki
Keyword(s):  
Artificial Intelligence ◽  
Conceptual Framework ◽  
Value Creation ◽  
Illustrative Case ◽  
Content Type ◽  
Customer Data ◽  
Case Examples ◽  
Service Logic ◽  
Access To Data ◽  
Convenient Access

Purpose Recent technological and digital developments have opened new avenues for customer data utilization in insurance services. One form of this data transformation is automated chatbots that provide convenient access to data leveraged through a discussion-like interface. The purpose of this paper is to uncover how insurance chatbots support customers’ value creation. Design/methodology/approach Three complementary theoretical perspectives – artificial intelligence, service logic, and reverse use of customer data – are briefly discussed and integrated into a conceptual framework. The suggested framework is further shown through illustrative case examples that characterize different ways of supporting customers’ value creation. Findings Chatbots represent a new type of interaction through which companies can influence customers’ value creation by providing them with additional resources. Based on the proposed conceptual framework and the illustrative case examples, four metaphors are identified that characterize how insurance chatbots can support customers’ value creation. Research limitations/implications The study is conceptual in nature, and the case examples are used for illustrative purposes. No representative data from those users who will eventually determine whether chatbots are of value was used. Practical implications Using the suggested framework, which is aligned with provider service logic, insurance companies can consider what kind of a role they wish to play in customers’ value-creating processes. Originality/value Automated chatbots provide convenient access to data leveraged through a discussion-like interface. This study is among the earliest to address their value-creating potential in insurance.

scholarly journals The company in society: when corporate responsibility transforms strategy

2018 ◽  
Vol 39 (4) ◽  
pp. 11-18 ◽  
Author(s):  
Sonja Lahtinen ◽  
Hannu Kuusela ◽  
Mika Yrjölä
Keyword(s):  
Business Models ◽  
Corporate Strategy ◽  
A Priori ◽  
Strategic Decision ◽  
Illustrative Case ◽  
Content Type ◽  
Case Examples ◽  
Strategic Initiatives ◽  
Strategic Changes

Purpose This study aims to identify and analyze the different roles corporate social responsibility (CSR) can play in corporate strategy. By acknowledging that one of the biggest challenges for companies in committing to sustainability is the strategy work, the authors outline specific strategic initiatives to achieve these roles and the strategic outcomes that will follow such initiatives. Design/methodology/approach Four illustrative case examples show how companies are recasting the role of CSR. The new CSR roles are characterized through two strategic dimensions: an inside-out (firm-oriented) vs outside-in (market-oriented) orientation and an emphasis on leveraging vs an emphasis on prospecting activities. Findings The findings show that to realize the opportunities of CSR for business, the environment and society at large, the role of CSR in the boardroom must be reconfigured. By recasting its role, CSR can become a driver for the strategy process and a transformative force generating strategic changes. Practical implications This paper aims to encourage top executives to take a proactive stance toward responsibility, recognize the new roles and potential impact that CSR can have in corporate strategy and assist strategic decision-making regarding CSR. Originality/value The paper aims to move beyond integrating sustainability into existing strategies and business models by demonstrating how sustainability can also inspire strategic changes a priori when the role of CSR is recast in companies. By viewing CSR as a driver of corporate strategy and strategic initiatives, the authors suggest that besides helping the environment, the community and society, CSR can take care of corporate strategy.

scholarly journals Eye on the customer: breaking away from the inside-out mindset

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mika Yrjölä
Keyword(s):  
Design Methodology ◽  
Customer Focus ◽  
Illustrative Case ◽  
Content Type ◽  
Case Examples ◽  
Everyday Practices ◽  
Research Findings ◽  
Conceptual Paper ◽  
Inside Out ◽  
Practical Implications

Purpose The purpose of this paper is to plot out pathways for organizations to implement a customer focus. These pathways are outlined with the help of illustrative examples. A well-defined customer focus is vital for organizations to ensure that they are positioned to be in line with the customers’ actual needs. Design/methodology/approach This is a conceptual paper where the argumentation is built on previous research findings, the authors’ reflections and the use of illustrative case examples of companies managing to instill a customer focus. Findings This paper builds a framework of potential pathways toward a customer focus by considering four strategic questions related to competition, products, insights and metrics. Practical implications This paper encourages managers to move beyond labeling themselves as customer-oriented and to actually implement a customer focus. This study puts forth a framework with strategic questions and principles designed to help with these endeavors. Originality/value Many companies pay lip service to customer focus, and it is often merely part of the corporate jargon without any real connection to strategy, the business model or everyday practices. This paper addresses the issue further by highlighting the potential pathways through which an organization can achieve a customer focus.

A quest for soft power: Turkey and the Syrian refugee crisis

2017 ◽  
Vol 21 (4) ◽  
pp. 399-410 ◽  
Author(s):  
Senem Cevik ◽  
Efe Sevin
Keyword(s):  
Soft Power ◽  
Public Diplomacy ◽  
Positive Impact ◽  
Illustrative Case ◽  
Refugee Crisis ◽  
Framing Analysis ◽  
Communication Management ◽  
Content Type ◽  
Syrian Refugee ◽  
Syrian Refugee Crisis

Purpose The purpose of this paper is to bring a communication management perspective to how nations might use their involvement in humanitarian responses to refugee crisis in attempts to improve their global standing through a case study of Turkish efforts during the Syrian Civil War. Design/methodology/approach In order to assess the context of Turkey’s attempts to communicate its humanitarian response to the Syrian refugee crisis and its political discourse, the authors use a two-level analysis. The authors utilize a framing analysis and the informational framework of public diplomacy. The authors conduct a framing analysis of 14 speeches delivered by President Recep Tayyip Erdogan and Foreign Minister Mevlüt Çavusoglu at various international platforms in order to determine the frames and the information frame strategies employed. The authors investigate how Turkey managed its communication efforts and the ways in which the frames are used to reflect Turkey’s nation brand. Findings The analysis indicates that Turkey uses three frames: benevolent country, righteous side, and global power. These frames indicate that Turkey sees the refugee crisis as a problem resulting from the inefficiency of the international community and presents the “Turkish model” as the benevolent and righteous example to overcome these inefficiencies. Based on the information framework strategies used, it can be argued that the positive impact of these frames on the Turkish brand will be limited to certain audiences mainly due to the communication priorities of the country. Originality/value This study provides a novel communication management outlook on humanitarian aid and public diplomacy through an analysis of Turkey as an illustrative case exemplifying communication of development. This study also demonstrates a framework to assess the communication management strategies of other nations that are encountering global refugee crisis and similar humanitarian relief efforts.

Case study illustrations of a psychological treatment pathway in a secure intellectual disability service

2018 ◽  
Vol 9 (2) ◽  
pp. 102-114
Author(s):  
Gareth Hickman ◽  
Su Thrift ◽  
Chénelle Taylor
Keyword(s):  
Intellectual Disability ◽  
Psychological Treatment ◽  
Care Pathway ◽  
Comprehensive Treatment ◽  
Illustrative Case ◽  
Treatment Pathways ◽  
Treatment Pathway ◽  
Content Type ◽  
Case Examples

PurposeThe purpose of this paper is to describe in detail the treatment pathway utilised in a male medium and low secure intellectual disability (ID) service. Over the preceding five years, service users have followed the outlined treatment pathway. The current paper offers case study material to illustrate the care pathway.Design/methodology/approachThe treatment pathway is described and two case examples are provided, illustrating participation in the pathway. Evaluative data are provided on length of hospitalisation, direction of pathway at discharge and risk reduction as assessed by the HCR-20, SVR-20 and HONOS Secure measures.FindingsThe case examples provided document the assessment and treatment of two male offenders with ID, outlining their treatment pathways, subsequent reductions in assessed risk and their successful community discharge.Originality/valueA comprehensive treatment pathway is outlined together with the theoretical rationale, with illustrative case examples.

Relationship between knowledge sharing and job satisfaction: a systematic review

2018 ◽  
Vol 119 (5/6) ◽  
pp. 295-312 ◽  
Author(s):  
Ghulam Murtaza Rafique ◽  
Khalid Mahmood
Keyword(s):  
Systematic Review ◽  
Job Satisfaction ◽  
Knowledge Sharing ◽  
English Language ◽  
Positive Impact ◽  
Data Extraction ◽  
Google Scholar ◽  
Content Type ◽  
Language Studies ◽  
The Relationship

Purpose The purpose of this study was to systematically collect and review the English language studies that provided empirical evidence for the existence of relationship between knowledge sharing (KS) and job satisfaction (JS) and their impact on each other. Design/methodology/approach A systematic review of the literature was conducted searching Google Scholar, LISTA, ISI Web of Knowledge, Scopus and ProQuest Dissertation and Theses. Searches were completed through March 2017. Language limit was applied; and manual searching from review articles and some key studies using backward and forward citation from Google Scholar was also completed. Studies determining the relationship or correlation between KS and JS were included and books were excluded in this review. Data extraction and critical appraisal were performed to determine the risk of bias of each study. Findings The findings clearly reveal that these two variables had a significant relationship with and were influenced by each other. It is concluded that KS had a positive impact on JS and, similarly, JS had strong effect on KS among the individuals working in different organizations. Originality/value This review is first to examine the relationship between KS and JS and their impact on each other by systematically collecting and reviewing the English language studies. This study has theoretical and practical implications for managers and HR departments.

Embedding research and enterprise into the curriculum

2018 ◽  
Vol 8 (1) ◽  
pp. 29-40 ◽  
Author(s):  
Amy Brown
Keyword(s):  
Design Methodology ◽  
Positive Impact ◽  
Social Enterprises ◽  
Positive Outcomes ◽  
Content Type ◽  
Enterprise Education ◽  
Effective Use ◽  
The University ◽  
Practical Implications ◽  
Specific Learning

Purpose The purpose of this paper is to review a year-long project entitled SaP@Parsons, which aims to bridge the gap between our current foundation degree curriculum and a revised curriculum where research and enterprise education were interwoven throughout, helping to better equip our graduates with the enhanced capacity to generate ideas and the skills to make them happen QAA (2012). The project used Student as Producer as a theoretical framework to embed research and enterprise into the curriculum. It was originally led by Professor Mike Neary at the University of Lincoln. Design/methodology/approach The paper reflects on the process of embedding research and enterprise education into the curriculum, including the experiences of the author and students. Findings It was found that reorientation of the curriculum is possible, without integrating enterprise specific learning aims into the programme to embed enterprise and research, can have a positive impact on both staff and student experience. Practical implications The paper provides a summary of strategies and examples of the effective use of Student as Producer as a framework for helping to embed research, enterprise and employability into a foundation degree curriculum and the resultant positive outcomes. The setting for this was HE provision within an FE college. Originality/value This paper highlights the innovative nature of the project in seeking to engage students in research and enterprise from level 4, rather than levels 6 or 7 within College-based Higher Education, through working with local social enterprises.

The four executive challenges of project-based strategy

2018 ◽  
Vol 46 (6) ◽  
pp. 44-49
Author(s):  
Carsten Lund Pedersen ◽  
Thomas Ritter
Keyword(s):  
Illustrative Case ◽  
Strategy Execution ◽  
Strategy Formulation ◽  
Conceptual Approach ◽  
Content Type ◽  
Case Examples ◽  
For Profit ◽  
Governmental Organizations ◽  
Novel Approach ◽  
Practical Implications

Purpose As a great deal of strategy execution takes the form of strategic projects, how you align these projects ultimately determines the success or failure of your strategy. Here, we discuss four executive challenges executives need to tackle to successfully manage a strategy in a project-based world. Design/methodology/approach Conceptual approach entailing illustrative case-examples Findings We find four executive challenges to tackle in order to successfully manage a strategy in a project-based world. Research limitations/implications As the study draws upon conceptual arguments, future studies need to assess the verisimilitude and boundary conditions of the challenges. Practical implications By thinking of a strategy through a project-based lens, and understanding the challenges thereof, executives should be better able to bridge strategy formulation and execution. Social implications A project-based approach to strategy is not necessarily limited to a for-profit sector; NGOs and governmental organizations may similarly learn from and draw upon a project-based approach to strategy. Originality/value As little research within strategy has explicitly conveyed a project-based lens, the study emphasizes a novel approach to strategy.

Maximizing the strategic value of corporate reputation: a business model perspective

2017 ◽  
Vol 45 (4) ◽  
pp. 24-32 ◽  
Author(s):  
Qiaoling “Amy” Ma ◽  
Oleksiy Osiyevskyy
Keyword(s):  
Business Model ◽  
Corporate Reputation ◽  
New Ventures ◽  
Social Dimension ◽  
Intangible Asset ◽  
Illustrative Case ◽  
Content Type ◽  
Case Examples ◽  
Strategic Value ◽  
The Social

Purpose The article emphasizes the importance of corporate reputation as a firm’s key intangible asset leading to tangible shareholder benefits, such as increased profit and market evaluation for established companies, or higher growth rate, lower risk and ease access to funding for new ventures. However, the benefits of corporate reputation do not follow automatically; rather, “the reputational rent” is created and appropriated through a proper, deliberately designed business model. We discuss the link of a firm’s corporate reputation and its business model, proposing a typology of approaches for reaping the rewards of corporate reputation. Design/methodology/approach The study is presented as a conceptual paper with illustrative case examples Findings For practical purposes, particularly important are two distinct perspectives on corporate reputation: the utilitarian dimension, and the social dimension. The future may turn out to be “either 5-stars or 1-star” world, with Yelp and similar platforms critically disadvantaging the middle-ground of many markets, keeping only top performers and the ones whose business model is insensitive to reputational erosion. This increases the likelihood that the distribution of possible reputation levels will become increasingly bimodal - either high or low, with almost nothing in between - and can be properly mapped on a 2x2 matrix forming the basis of the study. Originality/value We introduce the link between a firm’s corporate reputation and its business model, proposing a typology of approaches for reaping the rewards of corporate reputation.

Preparing Emirati students to meet the English language requirements for higher education: a pilot study

2014 ◽  
Vol 7 (2/3) ◽  
pp. 167-184 ◽  
Author(s):  
Christina Gitsaki ◽  
Matthew A. Robby ◽  
Ahmad Bourini
Keyword(s):  
Higher Education ◽  
Secondary Education ◽  
English Language ◽  
High School Graduates ◽  
Positive Impact ◽  
Intervention Programme ◽  
Cross Sectional ◽  
Content Type ◽  
Quasi Experimental ◽  
Standardised Testing

Purpose – The purpose of this paper is to report on an applied research project that was conceived in response to the low number of Emirati high school graduates entering directly into undergraduate programmes in higher education institutions mainly due to lack of adequate academic English proficiency. Performing well in international standardised testing such as the International English Language Testing System (IELTS) is of primary importance in preparing non-English speaking learners for higher education delivered through the medium of English. Design/methodology/approach – Three hundred ninety-one secondary education Emirati students were involved in an intervention study. The study was cross-sectional, and it used a pre/post-design to measure change and impact on the students’ IELTS scores with comparisons between different experimental groups by gender, region and overall. Additional attitudinal data were collected using a survey with students, teachers and principals involved in the intervention programme. Findings – Results showed a statistically significant and educationally meaningful pre/post-improvement for the students who attended the IELTS preparation programme and a positive attitude towards the intervention programme. Research limitations/implications – A limitation of the study is that it used a quasi-experimental design with some threats to the validity of the design, so some caution is suggested in drawing conclusions which are too strong. Originality/value – This project is the first of its kind in the United Arab Emirated as it endeavoured to raise secondary education Emirati students’ awareness of the knowledge and skills involved in succeeding in the IELTS exam and provided evidence of the kind of programme that could have a positive impact on student learning.

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