The Product Service System Lean Design Methodology (PSSLDM)

2018 ◽  
Vol 29 (8) ◽  
pp. 1270-1295 ◽  
Author(s):  
Giuditta Pezzotta ◽  
Claudio Sassanelli ◽  
Fabiana Pirola ◽  
Roberto Sala ◽  
Monica Rossi ◽  
...  
Keyword(s):  
Research Methodology ◽  
Design Methodology ◽  
Design Research ◽  
Service System ◽  
System Development ◽  
Solution Concept ◽  
Product Lifecycle Management ◽  
Product Service System ◽  
Content Type ◽  
Product Service

PurposeNowadays manufacturers companies are increasingly compelled to navigate towards servitization. Different methods and approaches were proposed in literature to support them to switch from traditional product-based business model to product service systems (PSSs). However, new knowledge, capabilities and skills were needed to consistently develop PSSs, since they need a joint focus on both customer’s perspective and company’s internal performance and at the same time a proper support for the integration of product and service design. The purpose of this paper is to propose the Product Service System Lean Design Methodology (PSSLDM), a structured methodology to develop PSSs along their entire lifecycle.Design/methodology/approachRetrieving concepts from interpretative, interactive and system development research traditions, and strongly reminding the design research methodology framework, the adopted research methodology is composed of three main phases (observation and conceptualization, theory building and tool development, validation) and involved three heterogeneous companies.FindingsThis paper provides an overview of the PSSLDM, explaining how the different methods supporting its conduction should contribute to properly design an integrated PSS. Moreover, companies highlighted several benefits in the different stages along the PSS lifecycle deriving by the adoption of the PSSLDM.Research limitations/implicationsThe development of a platform based on the PSSLDM methodology raises a discussion on the possible changes needed by current Product Lifecycle Management (PLM) models and systems when they have to do with PSSs.Originality/valueThe PSSLDM enriches the already proposed SErvice Engineering Methodology, introducing new several components linked by lean rules in each of its phases (starting from customer analysis, going through solution concept and detailed design, until the offering analysis) and better supprting the deatil design of both prodcut and service components.

scholarly journals Customer-pulled and provider-pushed pathways for product-service system

2019 ◽  
Vol 30 (4) ◽  
pp. 729-747 ◽  
Author(s):  
Veridiana Rotondaro Pereira ◽  
Melanie E. Kreye ◽  
Marly Monteiro de Carvalho
Keyword(s):  
Design Methodology ◽  
Service System ◽  
Healthcare Industry ◽  
Product Service System ◽  
Evolutionary Pathway ◽  
Content Type ◽  
Business Ecosystem ◽  
Product Service ◽  
Managerial Implications ◽  
The Subject

Purpose The purpose of this paper is to investigate distinctive pathways for product-service system (PSS) development. Moreover, it investigates the contingent effect of the business ecosystem (BE) in terms of being provider-pushed or customer-pulled. Design/methodology/approach The study adopted a case-based research, performed in the Brazilian and Danish healthcare industries in order to explore the subject. Findings The results reveal that the capital available for investments influences the pathway. The customer-pulled PSS fast evolved to become result-oriented and connected to a complex resource-dependent network in the BE. The provider-pushed PSS showed a slow evolutionary pathway, limited to product-oriented offerings with low dependence among actors in the BE. Originality/value The research offers various managerial implications for PSS providers, policymakers and customers of the healthcare industry.

A conceptual framework for product service system design for machine tools

2016 ◽  
Vol 23 (5) ◽  
pp. 1227-1248 ◽  
Author(s):  
Pankaj U. Zine ◽  
Makarand S Kulkarni ◽  
Arun K. Ray ◽  
Rakesh Chawla
Keyword(s):  
Machine Tool ◽  
Conceptual Framework ◽  
Machine Tools ◽  
Business Models ◽  
Service System ◽  
Product Service System ◽  
Content Type ◽  
Business Context ◽  
Product Service ◽  
Key Issues

Purpose – The purpose of this paper is to propose a conceptual framework for product service system (PSS) design for machine tools and discuss the PSS implementation issues focusing on the Indian machine tool business sector. Design/methodology/approach – The paper opted for an exploratory survey conducted in the Indian machine tool sector including 39 in-depth interviews with employees of different organizations representing middle and senior management having decision-making authority. It also involves proposing a framework to address the stakeholder’s requirements for services that offers foundation for PSS designers. Findings – The paper helps get an insights about key issues for PSS implementation by the Indian machine tool sector. The hybrid PSS model proposed in the paper can address the stakeholder’s requirements for flexibility in business models through different business phases. Practical implications – The paper offers suggestions for the development of PSS for machine tools for designers and identify issues to be considered particularly in Indian machine tools business context. Originality/value – This paper provides an insight to judge the feasibility of PSS concept for machine tools in Indian context and offers framework for PSS designers.

scholarly journals Co-creation in the Early Stage of Product-service System Development

Procedia CIRP ◽  
2017 ◽  
Vol 63 ◽  
pp. 27-32 ◽  
Author(s):  
Aida Boukhris ◽  
Albrecht Fritzsche ◽  
Kathrin Möslein
Keyword(s):  
Service System ◽  
Early Stage ◽  
System Development ◽  
Product Service System ◽  
Product Service

scholarly journals Design for Customization: A New Paradigm for Product-Service System Development

Procedia CIRP ◽  
2017 ◽  
Vol 64 ◽  
pp. 345-350 ◽  
Author(s):  
Amal Elgammal ◽  
Mike Papazoglou ◽  
Bernd Krämer ◽  
Carmen Constantinescu
Keyword(s):  
Service System ◽  
System Development ◽  
New Paradigm ◽  
Product Service System ◽  
Product Service

Research on integrated product service system driven by customer value based on ontology technology

Kybernetes ◽  
2017 ◽  
Vol 46 (06) ◽  
pp. 1039-1051 ◽  
Author(s):  
Haihua Zhu ◽  
Jing Li ◽  
James Gao ◽  
Weihua Lu
Keyword(s):  
Customer Value ◽  
Service System ◽  
Effective Means ◽  
Value Added ◽  
Prototype System ◽  
Initial Attempt ◽  
Product Service System ◽  
Content Type ◽  
Product Service ◽  
Service Blueprint

Purpose With the customers’ increasing expectation on the product value, manufacturing enterprises around the world have made significant efforts to provide high value-added services in addition to their traditional product development and manufacturing business. For this reason, it is of great importance to research product service system. The purpose of this paper is to research on the key problem of integrated product service system (IPSS) design. Design/methodology/approach A value-oriented IPSS is developed, which is set up based on “requirements-functions-processes-structures” mapping model to give full consideration to customer value and service functions. An extended product-service blueprint, which stems from the service blueprint, is developed to describe product behaviors, service deliver processes, stakeholders’ activities and supporting activities. An ontology-based design support system is proposed to improve design efficiency and help designers making better-informed decisions. A computer-aided prototype system has been developed, and an initial attempt has been made to demonstrate the role of IPSS in the aerospace industry. Findings Many traditional design methods cannot effectively address the objects and processes integration problem of products and services. Moreover, both product and service should be considered in IPSS design, and both of them extremely depend on designers’ own experience and knowledge. Thus, a broader range of knowledge is required to understand product-service system (PSS) design. Research limitations/implications This research provides a solid foundation for PSS C and promotes an effective means for PSS design. Originality/value A customer value-oriented IPSS is presented. Customer requirements are considered during the design phase of PSS as well as both product and service knowledge.

Analysis of Products Supply Chain Service System Development and Application in Service-Oriented Manufacturing Mode-Taking Professional Audio Equipment System for Example

2013 ◽  
Vol 340 ◽  
pp. 199-203 ◽  
Author(s):  
Han Ning Mei
Keyword(s):  
Supply Chain ◽  
Service System ◽  
System Development ◽  
Operating Mode ◽  
Product Service System ◽  
Product Service ◽  
Core Elements ◽  
Service Oriented ◽  
Manufacturing Mode ◽  
Equipment System

Service-oriented manufacturing is by fusion of manufacturing product and serving client creates personalized product service system making fusion of resources and core competition highly cooperative to a highly innovative operating mode. The essay is by researching intension of service-oriented manufacturing hybrid supply chain coming up with four core elements of PPS and analyze application of professional audio facility PPS, it has certain researching value in service-oriented manufacturing.

Sign in / Sign up

Export Citation Format

Share Document