The role of proto-institutions within the change of service ecosystems

2018 ◽  
Vol 28 (5) ◽  
pp. 609-635 ◽  
Author(s):  
Michael Kleinaltenkamp ◽  
Daniela Corsaro ◽  
Roberta Sebastiani
Keyword(s):  
Design Methodology ◽  
Institutional Arrangements ◽  
Urban Mobility ◽  
Specific Service ◽  
Content Type ◽  
Social Patterns ◽  
Institutional Settings ◽  
Service Ecosystems ◽  
Shed Light

Purpose The purpose of this paper is to examine the role of proto-institutions that are new institutional subsystems that subsequently affect the current institutional arrangements in the evolution of service ecosystems. Design/methodology/approach To shed light on the mode of action of proto-institutions, the authors investigate the changes of three service ecosystems in Italy: the health care ecosystem, the food-supply ecosystem and the urban mobility ecosystem. Findings First, the paper elucidates how changes of service ecosystems are triggered by megatrends that are external to specific service ecosystems. Second, the study empirically shows how service ecosystems and their institutional settings change through the establishment of proto-institutions. Originality/value Responding to recent calls to investigate in more detail how actors challenge dominant social patterns and to conduct research to better understand how changes at the level of individual actors may lead to shifts within overall service ecosystems, this paper is one of the first to empirically study the relationships between phenomena that are external to service ecosystems, the emergence of proto-institutions and the resulting changes of institutional arrangements.

Institutions as resource context

2016 ◽  
Vol 26 (2) ◽  
pp. 163-178 ◽  
Author(s):  
Kaisa Koskela-Huotari ◽  
Stephen L Vargo
Keyword(s):  
Institutional Arrangements ◽  
Sense Making ◽  
Institutional Perspective ◽  
Content Type ◽  
Market Formation ◽  
Service Ecosystems ◽  
Practical Implications ◽  
Shed Light ◽  
Organizing Principles

Purpose – The purpose of this paper is to examine the role of institutions and institutional complexity in the process through which resources-in-context get their “resourceness.” Design/methodology/approach – To shed light on the process of potential resources gaining their “resourceness,” the authors draw from two streams of literature: the service ecosystems perspective and institutional theory. Findings – The authors combine the process of resources “becoming” with the concept of institutions and conceptualize institutional arrangements, and the unique sets of practices, symbols and organizing principles they carry, as the sense-making frames of the “resourceness” of potential resources. In service ecosystems, numerous partially conflicting institutional arrangements co-exit and provide actors with alternative frames of sense-making and action, enabling the emergence of new instances of “resourceness”. Research limitations/implications – The paper suggests that “resourceness” is inseparable from the complex institutional context in which it arises. This conceptualization reveals the need for more holistic, systemic and multidisciplinary perspectives on understanding the implications of the process of resources “becoming” on value co creation, innovation and market formation. Practical implications – As the “resourceness” of potential resources arises due to the influence of institutions, managers need a more profound understanding of the complimentary and inhibiting institutional arrangements and the related practices, symbols and organizing principles that comprise the multidimensional context in which they operate. Originality/value – This paper is one of the first to focus specifically on the process of resources “becoming,” using a systemic and institutional perspective to grasp the complexity of the phenomenon.

scholarly journals What is an author now? Discourse analysis applied to the idea of an author

2015 ◽  
Vol 71 (5) ◽  
pp. 1094-1114 ◽  
Author(s):  
Daniel Martínez-Ávila ◽  
Richard Smiraglia ◽  
Hur-Li Lee ◽  
Melodie Fox
Keyword(s):  
Discourse Analysis ◽  
Lived Experience ◽  
Design Methodology ◽  
Public Discourse ◽  
Phenomenological Analysis ◽  
Content Type ◽  
The Public ◽  
Intellectual Content ◽  
Shed Light

Purpose – The purpose of this paper is to discuss and shed light on the following questions: What is an author? Is it a person who writes? Or, is it, in information, an iconic taxonomic designation (some might say a “classification”) for a group of writings that are recognized by the public in some particular way? What does it mean when a search engine, or catalog, asks a user to enter the name of an author? And how does that accord with the manner in which the data have been entered in association with the names of the entities identified with the concept of authorship? Design/methodology/approach – The authors use several cases as bases of phenomenological discourse analysis, combining as best the authors can components of eidetic bracketing (a Husserlian technique for isolating noetic reduction) with Foucauldian discourse analysis. The two approaches are not sympathetic or together cogent, so the authors present them instead as alternative explanations alongside empirical evidence. In this way the authors are able to isolate components of iconic “authorship” and then subsequently engage them in discourse. Findings – An “author” is an iconic name associated with a class of works. An “author” is a role in public discourse between a set of works and the culture that consumes them. An “author” is a role in cultural sublimation, or a power broker in deabstemiation. An “author” is last, if ever, a person responsible for the intellectual content of a published work. The library catalog’s attribution of “author” is at odds with the Foucauldian discursive comprehension of the role of an “author.” Originality/value – One of the main assets of this paper is the combination of Foucauldian discourse analysis with phenomenological analysis for the study of the “author.” The authors turned to Foucauldian discourse analysis to discover the loci of power in the interactions of the public with the named authorial entities. The authors also looked to phenomenological analysis to consider the lived experience of users who encounter the same named authorial entities. The study of the “author” in this combined way facilitated the revelation of new aspects of the role of authorship in search engines and library catalogs.

Unemployment outflows: the relevance of gender and marital status in Italy and Spain

2014 ◽  
Vol 35 (5) ◽  
pp. 594-612 ◽  
Author(s):  
Chiara Mussida ◽  
Enrico Fabrizi
Keyword(s):  
Marital Status ◽  
Design Methodology ◽  
Geographical Area ◽  
International Comparisons ◽  
Panel Survey ◽  
Labour Mobility ◽  
Content Type ◽  
Status Differences ◽  
Shed Light

Purpose – The purpose of this paper is to shed light on transitions from the state of unemployment to that of employment and of inactivity in Italy and Spain. Design/methodology/approach – First, the paper investigates the determinants of unemployment outflows in these two Mediterranean labour markets. Then, the paper examines discrepancies and similarities between specific outflow determinants, especially the interactions between gender and marital status, by comparing results obtained across countries. Findings – The findings of the paper suggest that gender and marital status influence the probability of unemployment outflows in both countries, although not in the same way, especially with reference to marital status. Discrepancies also emerge in relation to the role of geographical area of residence. Originality/value – International comparisons of unemployment outflows are rather new in the literature, and as far as we know none have been performed using European Union Statistics on Income and Living Conditions data. Further, although studies quite often examine the issue of gender-related labour mobility using the European Community Household Panel survey that took place in the 1990s (Arulampalam et al., 2007; Garcia Pérez and Rebollo Sanz, 2005; Theodossiou and Zangelidis, 2009), one of the main contributions of this paper is that it provides a systematic examination of the issue, considering the influence of gender and marital status differences on patterns of unemployment outflows to employment and inactivity.

Credibility of a peer endorser and advertising effectiveness

2016 ◽  
Vol 33 (3) ◽  
pp. 182-192 ◽  
Author(s):  
Juha Munnukka ◽  
Outi Uusitalo ◽  
Hanna Toivonen
Keyword(s):  
Design Methodology ◽  
Advertising Effectiveness ◽  
Product Involvement ◽  
Online Questionnaire ◽  
Content Type ◽  
Brand Involvement ◽  
Endorser Credibility ◽  
Shed Light ◽  
Brand Product

Purpose Advertisers use various tactics to influence consumer purchases and create positive associations with their brands. The purpose of this study is to explore the formation of peer-endorser credibility and its influence on attitude formation. The role of product involvement in the formation of attitudes and endorser credibility is also examined. Design/methodology/approach A quantitative study was conducted among university students. Data were collected using an online questionnaire concerning three advertisements for which identical questionnaires were constructed; 364 responses were generated. Findings The authors show that the credibility of a peer endorser is constructed from trustworthiness, expertise, similarity and attractiveness dimensions that positively affect consumers’ attitude toward an advertisement and a brand. Product involvement affects advertising effectiveness indirectly through the endorser-credibility construct. Finally, the authors show that a consumer’s experience with an advertised product affects the perception of endorser credibility and the effectiveness of the advertisement. Originality/value The findings reveal new insights into the little studied area of peer-endorser effectiveness. The authors shed light on the construction of peer endorser credibility and the relative importance of specific credibility dimensions on the effectiveness of an advertisement. This study also provides information on the direct and indirect effects of consumers’ brand involvement on attitudes toward advertisements.

scholarly journals Emotional strategizing in service innovation

2016 ◽  
Vol 54 (2) ◽  
pp. 270-287 ◽  
Author(s):  
Catharina von Koskull ◽  
Tore Strandvik ◽  
Bård Tronvoll
Keyword(s):  
Design Methodology ◽  
Service Innovation ◽  
Innovation Process ◽  
Ethnographic Study ◽  
Strategy Research ◽  
Content Type ◽  
Innovation Processes ◽  
Practical Implications ◽  
Shed Light

Purpose – The purpose of this paper is to shed light on an aspect of service innovation processes that has remained fairly hidden so far, namely, the role of emotions. Design/methodology/approach – The authors use the strategizing approach from strategy research, which focusses on detailed processes, practices, and discourse, to understand the influence of emotions on service innovation processes. The empirical data stem from a longitudinal ethnographic study of a service innovation process. Findings – In the investigated case, the dominant emotion of anxiety is revealed. The authors focus on this emotion in order to explore how it affects the innovation process itself and the outcome. The authors identify five emotion-driven practices that form elements of what the authors label emotional strategizing. Practical implications – Emotion seems to give energy and direction to the service innovation process. This is both positive and challenging for top-level managers. Originality/value – The authors reveal a hidden aspect of service innovation processes – the effect of emotions. Furthermore, the authors show that emotions are important because they give energy and direction to the innovation work, and emerge in practices. Emotional strategizing, as a new term, gives visibility to this important issue.

Innovation in service ecosystems

2016 ◽  
Vol 27 (4) ◽  
pp. 619-651 ◽  
Author(s):  
Kotaiba Aal ◽  
Laura Di Pietro ◽  
Bo Edvardsson ◽  
Maria Francesca Renzi ◽  
Roberta Guglielmetti Mugion
Keyword(s):  
Design Methodology ◽  
Service System ◽  
Service Innovation ◽  
Service Systems ◽  
Narrative Approach ◽  
Resource Integration ◽  
Content Type ◽  
Service Ecosystems

Purpose – The purpose of this paper is to extend the understanding of innovation in service ecosystems by focussing on the role of values resonance in relation to the integration of brands, service systems and experience rooms. Design/methodology/approach – An empirical, explorative case study of an innovative service system is carried out using a narrative approach and presented in the form of a saga. Findings – Insights gleaned from the empirical study are used for conceptual developments. Analysis of the empirical case study is presented as four lessons linked to values, brands, service systems and experience rooms. Originality/value – The paper extends a conceptual framework of innovative resource integration in service ecosystems. The paper also contributes four propositions to inform theory: values resonance is a basis for service innovation, the innovative integration of brands based on values resonance can foster innovation, the integration of resources across service system boundaries grounded in values resonance can enable innovation and the integration of experience rooms into a coherent servicescape based on values resonance can support novel forms of resource integration and value co-creation efforts in service ecosystems.

Religiously permissible consumption

2019 ◽  
Vol 10 (3) ◽  
pp. 948-960 ◽  
Author(s):  
Dominika Maison ◽  
Marta Marchlewska ◽  
Rizqy Amelia Zein ◽  
Dewi Syarifah ◽  
Herison Purba
Keyword(s):  
Experimental Design ◽  
Similar Pattern ◽  
Design Methodology ◽  
Energy Drink ◽  
Moderator Variable ◽  
Content Type ◽  
Shed Light

Purpose The purpose of this paper is to investigate the influence of the halal label on product perceptions among Muslims high (vs low) in the centrality of their religion. Design/methodology/approach It was hypothesized that a halal label would predict positive product perceptions, especially among those Muslims who scored high in the Centrality of Religiosity Scale (CRS). The study was conducted among 187 Muslims in Indonesia, a country in which Islam is the dominant religion. We used an experimental design where two products (cake and energy drink), with (n = 85) or without (n = 102) the halal label (depending on the experimental condition), were displayed. The participants were randomly assigned to the research conditions. Following product exposure, the participants evaluated products on perception scales (e.g. tasty, healthy). Finally, the centrality of religiosity (moderator variable) was measured. Findings The results of the analysis showed that the halal label increased positive product perceptions among those Muslims who scored high in the CRS. A similar pattern of results was obtained for both products (cake and energy drink), though the described effect was even more pronounced in the case of the energy drink. Originality/value Results shed light on the role of religiosity in consumption, especially in consumers’ responses to the halal label.

Reverse technology transfer from the East to the West

2018 ◽  
Vol 21 (3) ◽  
pp. 443-455 ◽  
Author(s):  
Pierre Wolfram ◽  
Nivedita Agarwal ◽  
Alexander Brem
Keyword(s):  
Design Methodology ◽  
New Technologies ◽  
Learning Effects ◽  
Cultural Economic ◽  
Content Type ◽  
Empirical Context ◽  
Changing Role ◽  
Practical Implications ◽  
Shed Light

Purpose The approach of Western companies to internationalise their R&D by establishing R&D sites in emerging markets (EMs) has led to a discussion about the role of R&D in home markets and host markets. The purpose of this paper is to shed light on the evolution of foreign R&D sites of Western companies in EMs and their role using China as the empirical context. Design/methodology/approach The study uses the State Intellectual Property Office database, and investigates about 2,000 patent families of the top 14 Western patent applicants in China. Findings The results indicate a gradual shift from an exploitative to an exploratory role of R&D sites in China. The study also shows evident learning effects on Western R&D from local counterparts. Research limitations/implications The paper motivates further research of R&D internationalisation approaches within EMs, and explores the changing role of local subsidiaries. While the study is only focussed on China, the applicability of the results is limited in context of other countries, due to cultural, economic and legislative differences. Practical implications This study shows the increasing importance of EMs such as China and how these markets, known for imitations and cheap resources, are gradually moving towards innovations and creating new technologies locally. Originality/value Based on the patent analysis, this study shows the growing importance of the local R&D subsidiaries of Western multinationals in China.

Value co-creation and technological progression: a critical review

2020 ◽  
Vol 32 (4) ◽  
pp. 687-707
Author(s):  
Tingting Zhang ◽  
Can Lu ◽  
Edwin Torres ◽  
Cihan Cobanoglu
Keyword(s):  
Information And Communication Technologies ◽  
Design Methodology ◽  
Communication Technologies ◽  
Service Organizations ◽  
Service Encounters ◽  
Content Type ◽  
Information And Communication ◽  
Service Ecosystems ◽  
Critical Literature

Purpose This study aims to identify different approaches to conceptualize value co-creation and analysing firms’ co-creation strategies aided by various advancing technologies. This study further discusses the strengths and weaknesses of these strategies and suggests solutions to overcome the limitations. Design/methodology/approach Following a critical literature review, the authors propose a conceptual framework to denote the relations between evolving technologies and co-creation activities. Findings On one hand, technology influences the co-creation processes by empowering consumers, offering greater ability to connect, providing greater access to information and furnishing a platform that facilitates co-creation; on the other hand, technological advancements may add complexity, variability and lead to loss of control for service organizations. A role of customers and value definitions are identified and elaborated in the value co-creation process. Originality/value Advanced information and communication technologies transcend the traditionally defined service encounters by enabling co-creating actors to exchange resources through virtual interfaces, thus redefining the strategies of value co-creation. Though many studies have discussed value co-creation in diversified standpoints, a perspective from its relationship with technological progression over time remains nascent. The study contributes to a more comprehensive understanding of technology-enabled value co-creation in service ecosystems.

How does appreciation lead to higher job satisfaction?

2020 ◽  
Vol 35 (6) ◽  
pp. 465-479 ◽  
Author(s):  
Isabel Barbara Pfister ◽  
Nicola Jacobshagen ◽  
Wolfgang Kälin ◽  
Norbert Karl Semmer
Keyword(s):  
Job Satisfaction ◽  
Design Methodology ◽  
Well Being ◽  
Mediation Model ◽  
Time Intervals ◽  
Content Type ◽  
Subjective Success ◽  
Practical Implications ◽  
Shed Light

PurposeBuilding on the “Stress-as-Offense-to-Self” theory, this study investigates appreciation as a predictor of job satisfaction over time, mediated by subjective success and feelings of resentment towards one's organization.Design/methodology/approachAnalyses are based on a three-wave study with two-month time intervals, with a sample of 193 employees from six Swiss organizations.FindingsDouble mediation by subjective success and feelings of resentment was confirmed; no mediation was found in a reversed mediation model. Results highlight the importance of appreciation for employees' feelings of success and job satisfaction, but also for affect related to the organization as a whole.Practical implicationsOrganizations should recognize the role of appreciation in satisfaction, affective reactions toward the organization, and information about one's standing. Appreciation can be expressed in multiple ways; it not only increases job satisfaction but also helps employees to validate their judgments about their own performance.Originality/valueAppreciation is a promising resource for employee well-being. The present study is one of few focusing on appreciation as a resource in its own right, rather than as part of broader constructs, such as social support. Our results not only confirm the importance of appreciation but also shed light on mechanisms through which it may exert its influence. They complement a multilevel analysis based on the same data showing an association of appreciation with different indicators of well-being on the interpersonal as well as the intrapersonal level.

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