Developing performance measures and setting their targets for national research institutes based on strategy maps

2015 ◽  
Vol 6 (2) ◽  
pp. 165-186 ◽  
Author(s):  
Guoliang Yang ◽  
Alasdair Macnab ◽  
Liying Yang ◽  
Chunliang Fan
Keyword(s):  
Performance Evaluation ◽  
Performance Measurement ◽  
Indicator System ◽  
New Method ◽  
Content Type ◽  
Strategy Maps ◽  
Research Institutes ◽  
Concrete Action ◽  
Research Institute

Purpose – This paper aims to help research managers design the performance management process and select measures and indicators, which relate to the strategies of their organisations directly. Design/methodology/approach – In this paper, we will propose strategy maps for national research institutes (NRIs), so that the managers can describe the strategies of their organisations more clearly, accurately and logically. Also, we will propose a new method to set targets for key performance indicators (KPIs), which is named “Forecasting-Objective Achievement System (FOAS)”. Findings – The authors have explored the general rules of the research activity and proposed the strategic map for NRIs, so that the research managers can more clearly, accurately and logically describe the strategy for the organisational development strategy, and build the performance measurement indicators based on it. It allows the managers to transfer the strategy into clear and concrete action initiatives, and the corresponding performance evaluation indicators. Also, this paper proposed a new method for target-setting for performance indicator to drive NRIs do their best to achieve high performance. Research limitations/implications – First, this paper proposes a framework of strategy maps for NRIs to transfer the strategy into clear and concrete action initiatives, and the corresponding performance evaluation indicators. Also, this paper gives a case study of a research institute in the field of physics to derive KPIs based on its strategy maps, which can show the effectiveness of this approach. But this institute conducts mainly the basic research, and there are other NRIs with different types of research, such as applied research, which have different characteristics with the NRI in the case study. Originality/value – The authors propose the specific strategy maps for NRIs and a new method to set targets for KPIs. Further, the example of a national research institute is taken to analyze its strategy map and construct a performance measurement indicator system for it, so that the strategies in research management can be transferred to specific action initiatives. New ideas are provided for the performance measurement of national research institutes.

Modeling and performance evaluation of PPP projects utilizing IFC extension and enhanced matter-element method

2020 ◽  
Vol 27 (8) ◽  
pp. 1763-1794
Author(s):  
Zhao Xu ◽  
Xiang Wang ◽  
Ya Xiao ◽  
Jingfeng Yuan
Keyword(s):  
Performance Evaluation ◽  
Evaluation Model ◽  
Indicator System ◽  
Project Performance ◽  
Information Modeling ◽  
Content Type ◽  
Evaluation Indicator ◽  
Performance Evaluation Model ◽  
Element Method

PurposeThere is often a lack of accurate performance evaluation in Public–Private Partnership (PPP) projects. It is a challenging issue to effectively use Building Information Modeling (BIM) for PPP project performance evaluation. The objective of this study is to develop a PPP project performance evaluation model based on Industry Foundation Classes (IFC) and an enhanced matter-element method to more precisely evaluate PPP project performance.Design/methodology/approachThe performance evaluation of PPP projects in the construction and operation period was explored. The PPP project performance evaluation indicator system was first established based on a literature review and PPP project practice. Then, the evaluation indicator information was expressed through IFC mapping and extension. After that, an IFC-based PPP project performance evaluation model was developed, and a case study was provided to validate the use of the proposed performance evaluation model.FindingsThe results of the case study show that the proposed approach can accurately and efficiently evaluate PPP projects, and it could favorably contribute to performance evaluation in PPP projects.Research limitations/implicationsThis study only concerns the performance evaluation of one type of PPP project. Further research is required to study different types of PPP projects; the model needs to be more efficient and intelligent.Originality/valueThe performance evaluation of PPP projects utilizing IFC extension and the enhanced matter-element method provides guidance for the government and private parties to accurately and efficiently evaluate PPP project performance.

A framework for facilities management supply chain performance evaluation: case study of hotel buildings

Facilities ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fathima Nishara Abdeen ◽  
Yasangika Gayani Sandanayake ◽  
Thanuja Ramachandra
Keyword(s):  
Supply Chain ◽  
Performance Evaluation ◽  
Performance Measurement ◽  
Evaluation Framework ◽  
Facilities Management ◽  
Structured Interviews ◽  
Content Type ◽  
Measurement Systems ◽  
Performance Measurement Systems

Purpose The performance of the facilities management supply chain (FMSC) in the hotel sector is challenged by the diverse nature of parties involved, their relationships and the flows of services and products. Although performance measurement systems have been endorsed by researchers worldwide as a mechanism to evaluate and improve performance, there seems lack of mechanisms to evaluate the FMSC performance in hotels. Hence, this paper aims to develop a framework that would enable to evaluate FMSC performance in hotels. Design/methodology/approach A case study strategy was used, where 3 five-star hotels in Sri Lanka were studied for the purpose. The data was collected through semi-structured interviews conducted with 21 professionals involved in FMSC and through document reviews. A content analysis was performed and the framework was developed. This was validated with 3 subject matter experts in the field. Findings The study findings revealed that the FMSC process is different from manufacturing and service supply chain (SC) processes as it comprises both product and service elements and incorporates internal, as well as external customers. The developed FMSC process comprises seven sub-processes as follows: delivery of products, delivery of services, sourcing, make/fulfil, delivery of FM services and products, receipt of FM services and receipt of products by customers. Based on the derived FMSC process and the key activities, 38 key performance indicators were developed and used in the framework to evaluate the performance of FMSC. Originality/value The developed performance evaluation framework is expected to facilitate performance measurement of the SC and enhance its performance. Further, it would enhance cooperation among FMSC partners and assist in achieving FMSC excellence.

scholarly journals How performance measurement influences stakeholders in not-for-profit organizations

2017 ◽  
Vol 37 (9) ◽  
pp. 1164-1184 ◽  
Author(s):  
Haley Allison Beer ◽  
Pietro Micheli
Keyword(s):  
Performance Measurement ◽  
Single Case ◽  
Institutional Logics ◽  
Performance Goals ◽  
Content Type ◽  
For Profit ◽  
Not For Profit ◽  
And Performance ◽  
The Uk

Purpose The purpose of this paper is to examine the influences of performance measurement (PM) on not-for-profit (NFP) organizations’ stakeholders by studying how PM practices interact with understandings of legitimate performance goals. This study invokes institutional logics theory to explain interactions between PM and stakeholders. Design/methodology/approach An in-depth case study is conducted in a large NFP organization in the UK. Managers, employees, and external partners are interviewed and observed, and performance-related documents analyzed. Findings Both stakeholders and PM practices are found to have dominant institutional logics that portray certain goals as legitimate. PM practices can reinforce, reconcile, or inhibit stakeholders’ understandings and propensity to act toward goals, depending on the extent to which practices share the dominant logic of the stakeholders they interact with. Research limitations/implications A theoretical framework is proposed for how PM practices first interact with stakeholders at a cognitive level and second influence action. This research is based on a single case study, which limits generalizability of findings; however, results may be transferable to other environments where PM is aimed at balancing competing stakeholder objectives and organizational priorities. Practical implications PM affects the experience of stakeholders by interacting with their understanding of legitimate performance goals. PM systems should be designed and implemented on the basis of both their formal ability to represent organizational aims and objectives, and their influence on stakeholders. Originality/value Findings advance PM theory by offering an explanation for how PM influences attention and actions at an individual micro level.

Research on the fuzzy evaluation of the livability of old urban communities using an analytic hierarchy process – a case study of Nanjing city in China

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xiaoxiao Wang ◽  
Ruiting Shi ◽  
Ting Wang
Keyword(s):  
Sustainable Development ◽  
Urban Communities ◽  
Urban Renewal ◽  
Indicator System ◽  
Content Type ◽  
Evaluation Indicator ◽  
Evaluation Indicator System ◽  
Community Livability ◽  
The City

Purpose Due to the different actual construction conditions in different cities, the requirements for community livability may also differ due to different geographical locations and urban construction priorities. The research system in this paper can be applied to study similar old communities in old urban areas. The indicator system would need to be adjusted in different places, based on specific construction situations and higher planning requirements. This process would provide valuable insights for effective construction projects that support the livability of the old communities. Design/methodology/approach Based on sustainable and people-oriented development principles, this study considered the development of old urban communities during today’s rapid urban renewal and development. Using previous literature and related research experience, this study established an evaluation indicator system to assess the livability of old urban communities. Based on the local resident experience and satisfaction, the study investigated current weaknesses in the construction of livable old urban communities and developed corresponding recommendations for reform based on these. The goal was to provide guidance and recommendations for renewing old communities in during urban development and further promote the sustainable development of the city. Findings Based on the people-oriented principle and focusing on old urban communities as the research object, this study constructed an evaluation indicator system to evaluate the livability of urban old communities. The goal was to identify the weaknesses in the construction of old urban communities, with a focus on livability. Using the Bei’anmen community in Nanjing as a case study, the AHP method and fuzzy comprehensive evaluation method were applied to evaluate the overall target level and specific indicators, with the goal of assessing the level of livability in the Bei’anmen community.[AQ2] The results show that the livability of the Bei’anmen community is “very poor,” with significant room for improvements in community livability. This study also proposed corresponding measures for improving problems related to livability in the old urban community. Establishing the indicator system may help evaluate the livability of similar old communities in Nanjing and the same types of old communities in other cities. Understanding the overall livability of communities under construction can help identify weaknesses in other own construction approaches and may inform appropriate steps to improve the sustainable construction of the community in the wave of continuous urban renewal. This may realize the further development of livability in the community. Originality/value The community is an integral part of the city and strengthening the community’s civilization can support a harmonious and stable social environment. In constructing livable communities, improving the community civilization can promote social progress and civilization, promote social harmony and support the harmonious and sustainable development of communities. To strengthen the construction of a livable community, it is important to apply a residential perspective and provide a good platform for managing community participation and interaction. This may include organizing community-level cultural activities and strengthening communication between residents to increase the residents’ affection for the community. This would enhance the residents’ sense of belonging, forming a harmonious and stable atmosphere of community life, mutual help and mutual tolerance.

An analytic network process model for hospital facilities management performance evaluation

Facilities ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Joseph H.K. Lai ◽  
Huiying (Cynthia) Hou ◽  
David J. Edwards ◽  
P.L. Yuen
Keyword(s):  
Performance Evaluation ◽  
Performance Indicators ◽  
Process Model ◽  
Evaluation Model ◽  
Analytic Network Process ◽  
Facilities Management ◽  
Focus Group Study ◽  
Content Type ◽  
Network Process

Purpose This study aims to establish a rigorous model that can pragmatically evaluate the facilities management (FM) performance of hospitals. Design/methodology/approach Among the applicable performance indicators that were identified from extant literature, a focus group study shortlisted ten key performance indicators (KPIs) in four categories (safety, physical, financial and environmental) and verified their practicality. Using the analytic network process (ANP) method to process the focus group’s responses yielded importance weightings for the KPIs and developed the intended evaluation model. This model was then validated by a case study. Findings From the empirical data collected, two types of FM performance data and two scenarios of KPI scores were identified. To process these data and scores, a robust calculation method was devised and then proved useful in obtaining an overall score for holistic hospital FM performance. The case study confirmed the appropriateness and validity of the model developed. Research limitations/implications Through illustrating how the ANP method could be applied to develop an FM performance evaluation model, the study contributes knowledge to the multi-criteria decision-making domain. Despite the geographical limitation of the model established (i.e. centered around a group of hospitals investigated in Hong Kong), the study can serve as a reference for developing performance evaluation models for other buildings or infrastructures globally. Practical implications The model constitutes a practical tool for evaluating the FM performance of hospitals. Using this model on a regular basis will enable performance benchmarking and hence, continuous improvement of FM services. Originality/value The ANP model established is the first of its kind tailored for evaluation of hospital FM performance.

Performance measurement in smart city governance: a case study of an Egyptian city council

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Loai Ali Zeenalabden Ali Alsaid
Keyword(s):  
Performance Measurement ◽  
Smart City ◽  
Performance Metrics ◽  
City Council ◽  
Content Type ◽  
Measurement Systems ◽  
Multi Level ◽  
City Governance ◽  
Performance Measurement Systems

PurposeThis study seeks to explore the powerful role(s) of institutionalised performance measurement systems or metrics in smart city governance in a politically and militarily sensitive developing country.Design/methodology/approachThis study extends the application and contribution of a multi-level institutional framework to previous management accounting literature on the potential relationship between performance measurement and smart city governance. The value of utilising a multi-level framework is to broaden and deepen theoretical analyses about this relationship to include the effect of political pressure from the military regime at the macro level on the institutionalisation of a performance measurement system at the micro-organisational level. Taking the New Cairo city council smart electricity networks project (Egypt) as an interpretive qualitative single-case study, data collection methods included semi-structured interviews, direct observations and documentary readings.FindingsPerformance measurement systems or metrics, especially in politically and militarily sensitive smart cities, constitutes a process of cascading (macro-micro) institutionalisation that is closely linked to sustainable developments taking place in the wider arena of urban policies. Going a step further, accounting-based performance metrics, arising from political and military pressures towards public-private collaborations, contribute to smart city management and accountability (governance). Institutionalised measurement systems or performance metrics play a powerful accounting role(s) in shaping and reshaping political decisions and military actions in the city council.Originality/valueTheoretically, this study goes beyond the cascading institutionalisation process by arguing for the powerful role(s) of institutionalised accounting and performance measurement systems in smart city decision-making and governance. Empirically, it enriches previous literature with a case study of a developing Arab Spring country, characterised by an emerging economy, political sensitivity and military engagement, rather than developed and more stable countries that have been thoroughly investigated. It is also among the first politically engaged accounting case studies to highlight public-private collaborations as a recent reform in public sector governance and accountability.

scholarly journals Evolutionary paths of performance measurement and management system: the longitudinal case study of a leading SME

2020 ◽  
Vol 24 (4) ◽  
pp. 495-510
Author(s):  
Alberto Sardi ◽  
Enrico Sorano ◽  
Alberto Ferraris ◽  
Patrizia Garengo
Keyword(s):  
Performance Measurement ◽  
Performance Management ◽  
Management System ◽  
Management Style ◽  
Longitudinal Case Study ◽  
Management Information ◽  
Content Type ◽  
Evolutionary Paths

Purpose The literature highlights the relevance of performance measurement and management system in small and medium enterprises (SMEs) to face the current competitive environment. However, a number of studies investigate how performance measurement and management system is effective for evolving and how contingency factors could influence this change. Newer experiences are sporadic and rarely investigated by researchers and practitioners. The purpose of this study is to identify the feasible evolutionary path of performance measurement and management system in leading SMEs to respond to current business challenges. Furthermore, it aims to contribute to the understanding of the role of key contingency factors influencing this evolution. Design/methodology/approach A longitudinal case study, based on retrospective and real-time investigations, is performed to investigate the primary evolutions of the performance measurement and management system and its key determinants. Findings The findings highlight two evolution paths, increasing the maturity of performance measurement. The first path highlights a strong command and control of performance management; the second path shows a democratic and participative of performance management. Moreover, management information system, organizational culture and management style are highlighted as key contingency factors in the change of performance management. Originality/value The authors contribute to knowledge in performance measurement field, showing how the efforts for developing performance measurement and management system in a leading SME could determine two different evolutionary paths. Furthermore, the paper describes the increasing role of organizational culture, management style and management information system in performance management evolution, as well as the relevance of online chats and social media in performance management activities.

Governmentality and performance for the smart city

2019 ◽  
Vol 33 (1) ◽  
pp. 204-232 ◽  
Author(s):  
Daniela Argento ◽  
Giuseppe Grossi ◽  
Aki Jääskeläinen ◽  
Stefania Servalli ◽  
Petri Suomala
Keyword(s):  
Performance Measurement ◽  
Smart City ◽  
Smart Cities ◽  
Research Question ◽  
Longitudinal Case Study ◽  
Content Type ◽  
Measurement Systems ◽  
Performance Measurement Systems

Purpose The purpose of this paper is to explore the role of performance measurement systems as technologies of government in the operationalisation of smart city programmes. It answers the research question: how do the development and use of performance measurement systems support smart cities in the achievement of their goals? Design/methodology/approach This paper presents a longitudinal case study that uses an interventionist approach to investigate the possibilities and limitations of the use of performance measurement systems as technologies of government in a smart city. Interpretations are theoretically informed by the Foucauldian governmentality framework (Foucault, 2009) and by public sector performance measurement literature. Findings The findings address the benefits and criticalities confronting a smart city that introduces new performance measurement systems as a technology of government. Such technologies become problematic tools when the city network is characterised by a fragmentation of inter-departmental processes, and when forms of resistance emerge due to a lack of process owners, horizontal accountability and cooperation among involved parties. Research limitations/implications This paper is based on a case study of a single smart city, and outlines the need for both comparative and multidisciplinary analyses in order to analyse the causes and effects of smart city challenges. Originality/value This paper offers a critical understanding of the role of accounting in the smart city. The ineffectiveness of performance measurement systems is related to the multiple roles of such technologies of government, which may lead to a temporary paralysis in the achievement of smart city goals and programmes.

The impact of accreditation agencies and other powerful stakeholders on the performance measurement in Polish universities

2019 ◽  
Vol 14 (1) ◽  
pp. 84-102 ◽  
Author(s):  
Dorota Dobija ◽  
Anna Maria Górska ◽  
Anna Pikos
Keyword(s):  
Performance Measurement ◽  
Performance Information ◽  
Case Study Method ◽  
Content Type ◽  
Additional Layer ◽  
Using Data ◽  
Polish Higher Education ◽  
The Impact ◽  
Collection Methods

Purpose The purpose of this paper is to extend the understanding of how internal organisational processes change in response to external demands, by investigating the changes undertaken by two Polish business schools (b-schools) in anticipation of and in response to the demands of accreditation agencies (AAs) and other powerful stakeholders. Specifically, it examines the internal research-related performance measurement (PM) system and changes in the use of performance information (PI). Design/methodology/approach The case study method is adopted, using data from publicly available documents and interviews with the faculty and management at the two schools. The data are interpreted and analysed using the neo-institutional theory. Findings Powerful stakeholders are the primary reason for changes in PM systems and the manner in which PI is used. Specifically, AAs reflect an additional layer in the PM system, allowing for a downward cascading PI effect. This also leads to a wider use of PI across different organisational levels. Research limitations/implications This study focusses on two case studies in a region still undergoing transition. Thus, this analysis could be reinforced through additional cases, different data collection methods and cross-country and between-country comparative analyses. Originality/value The changes in PM systems and particularly the use of PI are discussed in the context of Polish higher education (HE) and, more broadly, the entire Central and Eastern Europe (CEE) region. Moreover, the consideration of two b-school cases facilitates a comparative analysis of the differences in PM systems and the use of PI in the context of stakeholders’ PI needs.

Institutional work and implementation of a performance measurement and management system in a developing country

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
A.K. Siti-Nabiha ◽  
Teddy Jurnali
Keyword(s):  
Local Government ◽  
Performance Measurement ◽  
Developing Country ◽  
Cultural Work ◽  
Institutional Work ◽  
Content Type ◽  
Public Managers ◽  
Norms And Values

Purpose This paper aims to investigate the actions and activities undertaken by public managers of a local government to institutionalise an externally mandated performance measurement and management (PMM) system in a developing country. Design/methodology/approach A qualitative case study of one of the best-ranked early adopters of PMM in a local government in Indonesia was undertaken, with interviews with public officers at various organisational levels, along with an extensive documentary review. An institutional work perspective was used to explain the types of work undertaken to institutionalise PMM at the organisation. Findings The PMM change was shown to be centralised and directed from the top and facilitated by other public officers. The Mayors’ instrumental and political view of PMM as a tool for efficiency and societal legitimacy enabled the adoption of PMM. The political and cultural work of the Mayor and the key officers involved constructing new rules pertaining to PMM, specifically in dealing with resource allocation and its associated sanctions and rewards, which encouraged more substantive implementation. The substantive implementation of PMM had a significant influence on the norms and values of the local government. Research limitations/implications The case organisation is the local government of a relatively medium-sized city. Therefore, it may be easier to achieve tighter control and coordination as compared to the local government of other larger cities. Originality/value The paper highlights the interrelated nature of institutional work in the creation and disruption of institutions. In addition, the three main types of institutional work, i.e. political, cultural and technical work, are not mutually exclusive. The paper also indicates the processes involved in the implementation of PMM, which unfolds from the establishment of a policy, its impact, and the role of the actors in the process.

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