m-Government experience: a qualitative study in India

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rajiv Kumar ◽  
Arindam Mukherjee ◽  
Amit Sachan
Keyword(s):  
Peer Review ◽  
Behavioral Intention ◽  
Qualitative Method ◽  
Future Research ◽  
Memory Consumption ◽  
Structured Interviews ◽  
Negative Experiences ◽  
Content Type ◽  
Government Experience ◽  
Practical Implications

PurposeThe purpose of this study is to understand and interpret the fundamental meanings attached to consumer behavior through m-Government (m-Gov) experience and to derive insights. The study explores the extent to which the emergence of m-Gov is able to change citizens established behavior of accessing government services primarily focusing on experience as an important driver.Design/methodology/approachThe study used qualitative methods, and data were collected using semi-structured interviews of m-Gov users. Participants were identified through purposive sampling. Themes are identified from the collected data using thematic analysis.FindingsThe study reveals that m-Gov experience is highly satisfying since it meets citizens' expectations. The findings highlight that in many aspects, m-Gov services provide improved experiences compared to the traditional government and conventional e-Government (e-Gov) services (accessing public services from computers and laptop). The study also reveals a few negative experiences with m-Gov services, like limitations in the use of mobile devices due to their small screen size and high memory consumption, etc.Research limitations/implicationsThe qualitative method used in this study focuses clearly on unearthing depth and richness of understanding rather than the breadth of generalization. The sample size is apt for drawing reasonable conclusions. Scholars and information systems researchers may use some insights for future research.Practical implicationsm-Gov services in a developing economy like India is a new and emerging area for managers. The findings about the elements of m-Gov experience and how the experience influences citizens' acceptance decisions will benefit managers and policymakers in implementing m-Gov services or projects.Originality/valueThis study is one of the early attempts to explore the m-Gov experience. The research is important as experience affects users' attitude, a precursor to behavioral intention, which in turn, influences their behavior.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-10-2020-0482

Kinh and ethnic tourism stakeholder participation and collaboration in tourism planning in Sapa, Vietnam

2020 ◽  
Vol 14 (4) ◽  
pp. 579-597
Author(s):  
Huy Van Nguyen ◽  
Lee Diane ◽  
David Newsome
Keyword(s):  
Ethnic Groups ◽  
Qualitative Content Analysis ◽  
Stakeholder Participation ◽  
Primary Data ◽  
Future Research ◽  
Structured Interviews ◽  
Tourism Planning ◽  
Content Type ◽  
Quantitative Research Methods ◽  
Practical Implications

Purpose This paper aims to explore the Kinh and ethnic stakeholders’ participation and collaboration in tourism planning in Sapa, Vietnam. Design/methodology/approach The primary data collection involved semi-structured interviews with 33 key tourism stakeholders, and data were analyzed using qualitative content analysis. Findings The findings reveal that in terms of participation and collaboration in tourism planning, there is little difference between the Kinh and ethnic groups. Tourism planning is viewed as a top-down approach, and both groups at the community level have very limited participation in tourism planning activities. However, at the on-site management level, there are opposing views between high (Kinh) and low (ethnic) management levels about participation in tourism planning. Both groups recognize the need for interdependence regarding collaboration in tourism planning. They also share similar aspects in regard to facilitating and hindering their participation in tourism planning. Research limitations/implications The limitations of this study include the use of a qualitative method, which limited the number of respondents. Future research could benefit from the application of quantitative research methods to include a greater number of local tourism stakeholders. Practical implications This study contributes to a better understanding of tourism planning in the Vietnamese context and has some practical implications for destination management and policymaking. Originality/value This is the first study to investigate the perspectives of Kinh and ethnic groups in term of participation and collaboration in tourism planning in the Vietnamese context.

scholarly journals Entrepreneurial preparedness: an exploratory case study of Chinese private enterprises

2014 ◽  
Vol 20 (4) ◽  
pp. 351-374 ◽  
Author(s):  
Catherine L. Wang ◽  
Mohammed Rafiq ◽  
Xiaoqing Li ◽  
Yu Zheng
Keyword(s):  
Future Research ◽  
High Tech ◽  
Private Enterprises ◽  
Longitudinal Case Study ◽  
Structured Interviews ◽  
Content Type ◽  
Exploratory Case Study ◽  
Entrepreneurial Management ◽  
Practical Implications

Purpose – The purpose of this paper is to advance the conceptualisation of entrepreneurial preparedness (EP), and study how EP occurs in new venture creation and management. Design/methodology/approach – The paper primarily draws evidence from an exploratory case study of two Chinese high-tech private enterprises operating in the healthcare industry in Beijing, following a two-stage sampling process: informal, purposive sampling; and formal, theoretical sampling. Qualitative data collected from multiple semi-structured interviews within each firm were analysed using a thematic analytical framework. Findings – The paper advances the conceptualisation of EP as a cumulative, social and purposeful learning process. Accordingly, the paper highlights the roles of experiential learning, social learning and entrepreneurial goals (both performance and learning goals) as mechanisms that enable EP in entrepreneurial management. Research limitations/implications – The findings reveal idiosyncrasies of EP in a particular context. Future research may investigate different types of entrepreneurs or entrepreneurial firms. Furthermore, this study uses triangulation of retrospective interview data with concurrent interview and secondary data. Future research may pursue concurrent longitudinal case study data to unpack real-time events in entrepreneurial management. Practical implications – The findings have practical implications for entrepreneurs and “would-be” entrepreneurs to better understand their learning needs and how they can prepare themselves for entrepreneurial challenges. Originality/value – EP as an emerging concept within the entrepreneurial learning (EL) literature requires conceptual and empirical development. The paper advances the conceptualisation of EP, supported with empirical evidence. By articulating the cumulative, social and purposeful nature of EP, the paper contributes to the understanding of the human and social dynamics of EL.

scholarly journals Smooth power: identifying high-level leadership skills promoting organizational adaptability

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alicia Ohlsson ◽  
Aida Alvinius ◽  
Gerry Larsson
Keyword(s):  
Leadership Development ◽  
Organizational Context ◽  
Leadership Skills ◽  
Hierarchical Organization ◽  
Future Research ◽  
Structured Interviews ◽  
Content Type ◽  
Emergency Situations ◽  
High Level ◽  
Practical Implications

Purpose The purpose of this research is to gain deeper understanding of the leadership skills that are important to enhance adaptability in a hierarchical organization together with the antecedent factors that influence the potential development of these sets of skills. Design/methodology/approach This is a qualitative research design applying grounded theory to investigate the specific skills of military senior officers and their interactions. Semi structured interviews were conducted and analyzed. Military organizations are hierarchical which may act against informal networking. Adaptability is however essential especially in emergency situations. Findings The organizational smooth power consisted of structural smoothness, emotional smoothness and relational smoothness. Four distinct superior categories emerged from the data: the professional background of the leader, professional name-branding, contextual appraisal and organizational smooth power. Research limitations/implications The authors advise that while it can be hypothesized that other organizational context may show similar behaviors, this would have to be tested by further research. Further research would be required to explore the generalizability of these finding to other parts of the world and to contexts other than the military. The authors do not claim to have captured all the relevant factors and the model developed by this research should be regarded as preliminary. Practical implications This research has practical implications for the recruitment and retention of personnel for senior military posts. It also has implications for leadership development initiatives and increasing both awareness of and skills in smooth power. Originality/value Previous research had not identified the specific skills needed to achieve the organizational adaptability necessary to meet the changing demands of the environment. While previous research has indicated that building networks and relationships are important it has not specified the skill set necessary for leaders to do so effectively. Thus, this research has originality and value and it also opens ways forward in future research.

100 years from now: comparing parental perspectives about supports for adults with autism in the USA and China

2020 ◽  
Vol 6 (3) ◽  
pp. 241-254
Author(s):  
Diana Baker ◽  
Helen McCabe ◽  
Mary Kelly ◽  
Tian Jiang
Keyword(s):  
Design Methodology ◽  
Future Research ◽  
Structured Interviews ◽  
Adults With Autism ◽  
Content Type ◽  
Adult Services ◽  
Chinese Parents ◽  
Parental Perspectives ◽  
The Usa ◽  
Practical Implications

Purpose Findings from a comparative qualitative study with parents in the USA and China increase the understanding of experiences of adults with autism in both countries. Design/methodology/approach Semi-Structured interviews were conducted with families in the USA and in China. In total, 18 families participated in the study – 7 in the USA, 11 in China. Findings Analysis of the comparative data led to the emergence of three overarching themes, expressing both similarities and differences in experiences: 1) transition to adult services plays out differently in the two nations, 2) parent advocacy and efforts in supporting and securing services for their children are strong in both countries but are also defined by the variability in access to services and 3) due to the scarcity of adult services in their country, Chinese parents express significantly more worries about their own aging and mortality as compared with USA parents. Research limitations/implications Practical implications and directions for future research are discussed. Originality/value By examining the experiences of families of adults with autism in the USA and China, the research reveals themes that would not be visible in a single-nation study.

scholarly journals Trust initiation and development in SME-university collaborations: implications for enabling engaged scholarship

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fariba Darabi ◽  
Mark N.K. Saunders ◽  
Murray Clark
Keyword(s):  
Human Resource Development ◽  
Future Research ◽  
Engaged Scholarship ◽  
Structured Interviews ◽  
Knowledge Application ◽  
Content Type ◽  
Knowledge Based ◽  
Maximum Variation Sample ◽  
Practical Implications

Purpose The purpose of this study is to explore trust initiation and development in collaborations between universities and small- and medium-sized enterprises (SMEs) and the implications for enabling engaged scholarship (ES). Design/methodology/approach Adopting a qualitative inductive approach, semi-structured interviews were conducted with a purposive maximum variation sample comprising 14 SMEs and 12 university stakeholders. Findings The authors highlight the role of calculus-based trust in the initiation of collaborations emphasising the key roles of networking and referrals. As collaborations develop, reciprocal insights regarding stakeholders’ competencies and integrity and the development of knowledge-based trust can support engagement, in particular, knowledge application. Although relationships have a common sense of purpose, a fully engaged campus remains absent. Research limitations/implications This study is based on a collaborative research between eight SMEs and one university business school and does not reflect ES fully as conceptualised. It provides few insights into the role of trust (or distrust) in such collaborations where things go wrong. Practical implications Universities looking to enable ES collaborations with SMEs need to develop and enact strategies which support ongoing engagement and enable identification-based trust (IBT). Recommendations for universities and human resource development regarding interventions to support trust initiation and development to enable knowledge application ES are outlined and suggestions are offered for future research. Social implications University strategies to support the development of trust and, in particular, IBT are likely to benefit longer-term relationships and the development of ES between SMEs and universities. Originality/value Little research has been undertaken on trust initiation and development between academic and SME stakeholders or the associated implications for ES.

scholarly journals “You really shouldn't have!” Coping with failed gift experiences

2020 ◽  
Vol 54 (4) ◽  
pp. 857-883 ◽  
Author(s):  
Ines Branco-Illodo ◽  
Teresa Heath ◽  
Caroline Tynan
Keyword(s):  
Future Research ◽  
Structured Interviews ◽  
Ethical Considerations ◽  
Content Type ◽  
Diary Method ◽  
Multiple Data ◽  
The Gift ◽  
Research Findings ◽  
The Cost ◽  
Practical Implications

Purpose This paper aims to examine coping approaches used by receivers to deal with failed gift experiences, thereby dealing with misperceptions between givers and receivers that could affect their relationship. Design/methodology/approach This study uses a sequential, multimethod methodology using background questionnaires, online diary method and 27 semi-structured interviews. Findings Receivers cope with failed gift experiences through concealing, disclosing or re-evaluating the gift experience. These approaches encompass several coping strategies, allowing receivers to deal with their experiences in ways that help them manage their relationships with givers. Research limitations/implications Informants described gift experiences in their own terms without being prompted to talk about coping, thus some insights of coping with failed gifts may have been missed. Multiple data collection methods were used to minimise this limitation, and the research findings suggest new avenues for future research. Practical implications The present research helps retailers and brands to minimise gift failure by promoting gifts that emphasise aspects of the giver–receiver relationship, assists givers in their learning from gift failure by making them aware of the receiver’s preferences and reduces the cost of gift failure by offering further opportunities to dispose of unwanted gifts. Originality/value This paper contributes to the emerging topic of consumer coping by providing a novel and rounded understanding of coping in the context of failed gift events, identifying new reasons for gift failure, highlighting receivers’ ethical considerations when responding to failed gifts and proposing new insights for the coping literature.

Designing a tourist experience for numen seekers

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mujde Bideci ◽  
Caglar Bideci
Keyword(s):  
Design Methodology ◽  
Qualitative Method ◽  
Experience Design ◽  
Structured Interviews ◽  
Sacred Places ◽  
Content Type ◽  
Tourist Experience ◽  
Numinous Experience ◽  
Numinous Experiences ◽  
Practical Implications

Purpose Although tourist experience has been considerably studied, there is a dearth of research on spiritual cognitive stages in tourism literature. Therefore, this paper aims to reveal the dimensions of the tourist experience based on numinosity context. Design/methodology/approach A qualitative method is used by the etic and emic approach with an ethnographic background. After observation and active participation in the field, data was collected from 44 participants with semi-structured interviews to reveal their numinous experiences dimensions. Findings The results show that numinous experience in three categories (mysterium, tremendum and fascinans) can be evaluated in seven dimensions including history, story, awe, reverence, atmosphere, place-based and nature-based dimensions. Practical implications This study provides managerial and practical implications for tourism stakeholders to be aware of numinous experiences and to better manage sacred places. Originality/value This paper offers a novel tourist experience design in the numinous context to the best of the authors’ knowledge.

Networks and the idea-fruition process of female social entrepreneurs in South Africa

2018 ◽  
Vol 14 (4) ◽  
pp. 429-449 ◽  
Author(s):  
Jantje Halberstadt ◽  
Anna B. Spiegler
Keyword(s):  
South Africa ◽  
Social Entrepreneurship ◽  
Idea Generation ◽  
Media Analysis ◽  
Entrepreneurial Activity ◽  
Future Research ◽  
Structured Interviews ◽  
Social Entrepreneurs ◽  
Content Type ◽  
Practical Implications

Purpose This paper aims to contribute to the lack of research on female social entrepreneurs and their social and contextual embeddedness, promoting women’s social entrepreneurial activity as promising, specifically in the South African context. Design/methodology/approach By analyzing the founding process and networks of 11 female social entrepreneurs in South Africa using a mixed-method approach consisting of semi-structured interviews, media analysis and egocentric network analysis, this paper seeks to discover the idea-fruition process of female social entrepreneurs. This approach enables us to analyze contextual factors with a focus on personal networks and their influence on the processes of idea-generation and development. Findings The results indicate that social networks are an important part of the personal context which influences the idea-fruition process of female social entrepreneurs. The paper identifies specific actors as well as group outcomes as particular relevant within this context. Research limitations/implications While the results enable the generation of a structure based on the authors’ first insights into how social relational networks influence female social entrepreneurship, it remains unclear if these results can be specifically traced to women or social entrepreneurial aspects, which suggests that further attention is needed in future studies. Practical implications Practical implications can be derived from the results concerning the support of female social entrepreneurs by, for example, optimizing or using their (social entrepreneurial) environment. Contrary to studies on business idea-generation, the results stress that women can make use of certain network constructions that are often considered to be obstructive. Originality/value This study introduces an innovative gender perspective on social entrepreneurship in South Africa and offers new directions for future research on the opportunity recognition process of female social entrepreneurs.

Exploring the MICE industry career path

2018 ◽  
Vol 30 (5) ◽  
pp. 2308-2326
Author(s):  
Mingsheng Wang ◽  
Qiuju Luo
Keyword(s):  
Career Paths ◽  
Career Path ◽  
Social World ◽  
Future Research ◽  
Structured Interviews ◽  
High Turnover ◽  
Content Type ◽  
Social Community ◽  
Mice Industry ◽  
Practical Implications

PurposeThis paper aims to explain and resolve the paradoxical situation in China regarding how it is difficult to get an offer of employment in China while people are unwilling to pursue or embark on a career in the Meetings, Incentives, Conventions and Exhibitions (MICE) industry. Therefore, the MICE industry career path should be carefully explored.Design/methodology/approachThe paper used semi-structured interviews with more than 30 representative managers from key MICE companies, a social community perspective and conceptions of the social world combined with the traditional career-ladder model.FindingsThe study’s key findings are: a general career path exists in the MICE industry in China; there are three main types of career paths and two different kinds of promotion mechanisms, which vary according to the type of ownership, scale or other characteristics of companies; and a feedback mechanism, linking social-world events and social community characteristics, affects individual employees and their career paths in the MICE industry, leading to promotion in or retreat from the industry. Typically, the mechanism fits high-level employees better than the freshmen, which leads to high turnover in the MICE labor market.Practical implicationsThis paper provides a better understanding of MICE industry and facilitates people’s employment choices.Originality/valueThis paper provide a new social community perspective for exploring the MICE career path; there are also significant practical implications for MICE elites, which present a new framework for future research and industry applications.

The outcomes of providing lean training to strategic suppliers: a Swedish case study

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ewout Reitsma ◽  
Peter Manfredsson ◽  
Per Hilletofth ◽  
Roy Andersson
Keyword(s):  
Training Program ◽  
Design Methodology ◽  
Potential Outcomes ◽  
Future Research ◽  
Structured Interviews ◽  
Content Type ◽  
Lean Practices ◽  
Practical Implications ◽  
Over Time

PurposeThe aim of this study is to investigate the outcomes of a leading Swedish truck maker (referred to as “TruckCo” for confidentiality reasons) providing lean training to its strategic suppliers.Design/methodology/approachA single in-depth case study is conducted, using on-site semi-structured interviews with representatives from TruckCo and its suppliers for data collection.FindingsThe lean training program resulted in four main outcomes. First, financially unstable suppliers were less receptive to the lean training program than financially stable suppliers. Second, the suppliers became easier to collaborate with over time, through improving their internal ways of working and thus creating more trust in terms of reliability. Third, the suppliers improved their ability to identify possible problems that could jeopardize deliveries. Fourth and finally, the suppliers improved their delivery precision.Research limitations/implicationsOne limitation of this study is that its findings are based on a single in-depth case study. Another limitation is that all the involved companies originate from Sweden. These limitations should be considered in attempts to replicate or further test the reported findings.Practical implicationsThis study provides insights into how a manufacturer can teach lean management to suppliers, and how suppliers can be involved in a manufacturer's journey towards a leaner supply chain. Furthermore, the study reflects more generally on the potential outcomes of a manufacturer providing lean training to suppliers.Originality/valueThis study highlights both TruckCo's and the suppliers' view of the outcomes of the lean training program and discusses how different suppliers adopt the taught lean practices. Avenues for future research are proposed as well.

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