Beyond New Public Management: Does Performance Measurement Drive Public Value in Networks?

2014 ◽  
pp. 21-42 ◽  
Author(s):  
Suresh Cuganesan ◽  
Kerry Jacobs ◽  
David Lacey
Keyword(s):  
Performance Measurement ◽  
Public Management ◽  
New Public Management ◽  
Public Value ◽  
New Public

scholarly journals PERFORMANCE MEASUREMENT SYSTEMS IN THE CONTEXT OF NEW PUBLIC MANAGEMENT: EVIDENCE FROM AUSTRALIAN PUBLIC SECTOR AND POLICY IMPLICATIONS FOR DEVELOPING COUNTRIES

2017 ◽  
Vol 12 (1) ◽  
pp. 7-19
Author(s):  
Anup Chowdhury ◽  
Nikhil Chandra Shil
Keyword(s):  
Developing Countries ◽  
Public Sector ◽  
Performance Measurement ◽  
Public Management ◽  
New Public Management ◽  
Policy Implications ◽  
Measurement Systems ◽  
New Public ◽  
Performance Measurement Systems

This research explored in depth the evolution of performance measurement systems in the context of new public management initiatives in Australian public sector. A governmental department in the Australian Capital Territory was selected for the purpose of the exploration. The qualitative research approach was adopted and data was collected following case study tradition. The main data sources were archival official documents and interviews. In addition, the researchers used direct observation to supplement and corroborate the archival documents and interview data. The empirical evidence presented in this research supports the fact that the selected Australian government department has implemented performance measurement systems in the line of new public management to illustrate the department’s commitment to efficiency and accountability. The research undertaken was in-depth, using a case study and though generalization is not possible from this single case study, the findings may be expected to add knowledge to existing literature and provide some important lessons for other public sector entities of the developing countries who are interested in adopting performance measurement systems as their control devices. Keywords: public sector, performance measurement systems, new public management, developing countries, Australia.

Il Public Value Creation e il ruolo delle Universitŕ

2012 ◽  
pp. 255-272
Author(s):  
Vincenzo Formisano ◽  
Giuseppe Russo ◽  
Rosa Lombardi
Keyword(s):  
Value Creation ◽  
Public Management ◽  
New Public Management ◽  
Public Value ◽  
Public Governance ◽  
New Public ◽  
New Public Governance

Nell'attuale scenario economico-competitivo, lo studio delle reti d'impresa (Bastia, 1989; D'Alessio, 2008; Cafaggi, 2004; Lipparini, 2002; Lorenzoni, 1992) consente di enfatizzare il ruolo svolto dalla cooperazione tra piů organizzazioni sia pubbliche, sia private. In questa direzione, con l'avvento dell'economia della conoscenza, le imprese creano valore collettivo per effetto dell'azione di gruppo e degli interessi coinvolti nel sistema organizzativo a rete. Le opportunitŕ che si presentano alle aziende coinvolte nella rete sono molteplici: l'investimento relazionale favorisce l'interdipendenza tra i differenti sistemi aziendali e ne rafforza la loro complementarietŕ; ogni processo cooperativo influenza ciascuna impresa della rete. Nelle aziende pubbliche, tale fenomeno č noto come New Public Governance (Bovaird, 2002; Lynn et al., 2007): all'interno di una rete locale si trovano aziende pubbliche e private la cui azione č protesa alla realizzazione del bene comune (Zamagni,2008). In questo senso, il passaggio dal New Public Management al New Public Governance ha permesso di valorizzare il concetto di network indagandolo quale rete di soggetti o entitŕ interagenti tra loro, in grado di guidare le loro relazioni verso il raggiungimento di un obiettivo comune: il public value creation (Moore, 2005). In questa direzione, il presente contributo si propone di analizzare il concetto di rete, con particolare riferimento alle possibili configurazioni che possono assumere i network pubblici locali. Nel caso di specie, lo studio si concentra sui network all'interno dei quali esiste la presenza dell'istituzione universitaria quale catalizzatrice del sapere e fonte della creazione di valore pubblico locale. Mediante l'esperienza dell'Universitŕ di Cassino, lo studio si propone di definire il ruolo dell'universitŕ rispetto al contesto territoriale di riferimento e quale impatto economico-sociale genera la sua azione. La domanda di ricerca č la seguente: Che cosa sono i network? Nell'ottica della New Public Governance, qual č il ruolo svolto dalle universitŕ nel sistema di rete? Č possibile individuare, in tal caso, un modello di rete?

Understanding public performance measurement through theoretical pluralism

2017 ◽  
Vol 30 (1) ◽  
pp. 15-30 ◽  
Author(s):  
Giovanni Barbato ◽  
Matteo Turri
Keyword(s):  
Performance Measurement ◽  
Public Management ◽  
New Public Management ◽  
Management Control ◽  
Public Performance ◽  
Content Type ◽  
Administrative Reforms ◽  
New Public ◽  
Performance Measurement Systems ◽  
Italian Context

Purpose The purpose of this paper is to investigate, through different interpretative theories, the implementation and operation of performance measurement systems (PMS) considering the factors crucial in influencing the development and the operational difficulties of the PMS in a context such as Italy, which is typically unresponsive to new public management-inspired ideas. Design/methodology/approach A theoretical framework is developed through the use of new institutional sociology and management control theory. The empirical study involves the whole ministerial sector, and explores some strategic documents belonging to the new PMS introduced in Italy in 2009. Findings The research illustrates a widespread dissemination of the reform in ministries. However, it has also shown the ceremonial and superficial implementation of the PMS. In addition, the findings confirm that the operation and the actual development of a PMS is strongly affected by the characteristics of the activity under examination. Research limitations/implications The peculiarity of the Italian context limits the generalizability of the findings to countries with similar public sector management and culture. Further studies may investigate the system through an individual perspective, i.e. exploring the role of individual managers in slowing down the operations of the evaluation systems. Originality/value This paper contributes to the debate on the implementation and operation of administrative reforms in legalistic countries also known as Rechtsstaat countries. The use of multiple theories allows investigating the subject matter by considering its complexity in a holistic way.

scholarly journals Performance Measurement at Universities: Studying Function and Effect of Student Evaluations of Teaching

2014 ◽  
Vol 1 (1) ◽  
pp. 48
Author(s):  
Klarissa Lueg
Keyword(s):  
Performance Measurement ◽  
Public Management ◽  
New Public Management ◽  
Reliability And Validity ◽  
Measurement Instrument ◽  
Student Evaluations ◽  
Teaching Improvement ◽  
Student Evaluations Of Teaching ◽  
Ex Post ◽  
New Public

<p>This paper proposes empirical approaches to testing the reliability, validity, and organizational effectiveness of student evaluations of teaching (SET) as a performance measurement instrument in knowledge management at the institutional level of universities. Departing from Weber’s concept of bureaucracy and critical responses to this concept, we discuss how contemporary SET are used as an instrument of organizational control at Danish universities. A discussion of the current state of performance measurement within the frame of new public management (NPM) and its impact on knowledge creation and legitimation forms the basis for proposing four steps of investigation. The suggested mixed-methods approach comprises the following: first, thematic analysis can serve as a tool to evaluate the legitimacy discourse as initiated by official SET affirmative documents by government, university, and students. Second, constructs for the SET questionnaire can be developed and compared to existing SET questionnaires in terms of reliability and validity. Third, data from SET can be used to corroborate the relationship between the qualitative (comments) and quantitative (scaled questionnaire) sections. Fourth, it can be investigated if SET actually contribute to teaching improvement by examining how the instrument is integrated into systematic ex-ante and ex-post organizational management. It is expected to find discrepancy between the proponents’ intent to evaluate teaching and the way the performance measurement instrument is implemented. </p>

scholarly journals The potential for public value frameworks in Northern Ireland and Ireland

2018 ◽  
Vol 66 (3) ◽  
pp. 33-54 ◽  
Author(s):  
Nat O’Connor
Keyword(s):  
Northern Ireland ◽  
Public Management ◽  
New Public Management ◽  
Central Government ◽  
Social Value ◽  
Public Value ◽  
Public Benefit ◽  
Monetary Valuation ◽  
New Public ◽  
The Uk

Abstract The publication of a far-reaching public value framework for central government in the UK presents an opportunity to consider how this or a similar framework could be a useful tool for public management in Ireland and Northern Ireland. The concept of public value represents an evolution beyond some of the weaknesses of New Public Management, as it goes further to measure the holistic public benefit compared with pure monetary valuation. Examination of the current programmes for government in Ireland and Northern Ireland leads to the conclusion that a public value framework could be useful to advance their agendas. Lessons from social value legislation in England, Scotland and Wales indicate how a more comprehensive public value framework might be implemented in Northern Ireland and Ireland.

scholarly journals Balanced Scorecard in Universities

2018 ◽  
Vol 10 (4) ◽  
pp. 57-83
Author(s):  
Justyna Fijałkowska ◽  
Cidalia Oliveira
Keyword(s):  
Literature Review ◽  
Performance Measurement ◽  
Balanced Scorecard ◽  
Public Management ◽  
New Public Management ◽  
Value Added ◽  
The Balanced Scorecard ◽  
New Managerialism ◽  
New Public ◽  
Transparency And Accountability

Abstract Objective: Performance measurement and reporting leading to greater transparency and accountability of universities have become a challenging issue. Increasingly, universities have been required to provide performance indicators—empirical evidence of their value creation — to the different group of stakeholders. One of the approaches that may be applied by universities is the Balanced Scorecard (BSC). The objective of this paper is to indicate the BSC as a useful tool for the evaluation of the universities’ performance. Methodology: This study is based on the following research methods: descriptive, deductive, and the literature review. It refers also to case studies that are quoted in the context of their practical BSC application experience and it presents the pioneer approach of California University in BSC adoption. The rationale of this paper follows the principal-agent theory that is a foundation of the accountability concept. It refers also to the new managerialism, new public management, and entrepreneurial university. Findings: Based on the literature review concerning the analysis of the examples of universities implementing BSC, this paper argues that BSC provides a framework for the performance measurement that allows for the increased transparency and accountability of these institutions. Value added: The pioneer BSC framework presented in this paper can be used as the basis for the development of general performance measurement in universities. Recommendations: It is recommended that the universities that want to boost their transparency and be accountable for their outcomes apply and develop the BSC framework to which we refer to in this paper.

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