scholarly journals The influence of supply chain quality management practices on quality performance: an empirical investigation

2017 ◽  
Vol 22 (2) ◽  
pp. 122-144 ◽  
Author(s):  
Anabela Soares ◽  
Ebrahim Soltani ◽  
Ying-Ying Liao
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Performance Outcomes ◽  
Effective Management ◽  
Manufacturing Companies ◽  
Performance Impact ◽  
Quality Performance ◽  
Content Type ◽  
The Impact ◽  
Item Scale

Purpose The extant literature highlights the notable lack of a consensus among operations and supply chain management scholars regarding the theoretical underpinnings and associated empirical evidence for the performance impact of supply chain quality management (SCQM) practices on quality. The purpose of this paper is to redress this imbalance in the literature through empirical examination of the relationship between SCQM practices and quality performance outcomes. Design/methodology/approach In accordance with the research aim, a quantitative approach was adopted, and a multi-item scale Web-based survey was designed to collect primary data. A total number of 325 questionnaires were collected from a sample of UK-based manufacturing companies. Factor analysis, internal consistency and multivariate regressions were used to validate the multi-item scale and test the hypotheses. Findings The findings confirm the proposed hypotheses and reveal statistically significant results for the performance impact of SCQM practices on quality at an aggregate level. However, the results of the individual level analysis of SCQM practices appear to vary from practice to practice. Of various SCQM practices, customer focus with the highest beta value (i.e. ß = 0.303; t-value = 6.120; p = 0.000) was found to have the greatest impact on quality performance. Practical implications The findings encourage managers to place high priority on both inter-firm and intra-firm relationships as prerequisites for achieving superior quality performance. The propositions and the results of the study provide managers with some guidelines about effective management of upstream, midstream and downstream supply chain networks and awareness of the potential synergies arising from the combined effects of SCQM practices that could bring about desired quality performance outcomes across the entire supply chain network. Originality/value Real and sustainable quality performance often requires an equal focus on both intra- and inter-firm relationships among supply chain partners. Therefore, effective management of quality across the entire supply chain is deemed essential if a firm is to smoothly supply high-quality products and services to customers. But little research has been devoted to understanding conceptual underpinnings of SCQM as well as empirical support and validation for the conceptualisation and measurement of SCQM practices. Based on the insights gained from social network theory, this paper makes an attempt to address this gap and examine the impact of SCQM practices on quality performance.

Mitigating counterfeit risk in the supply chain: an empirical study

2019 ◽  
Vol 32 (5) ◽  
pp. 983-1002 ◽  
Author(s):  
John F. Kros ◽  
Mauro Falasca ◽  
Scott Dellana ◽  
William J. Rowe
Keyword(s):  
Risk Management ◽  
Supply Chain ◽  
Quality Management ◽  
Structural Equation ◽  
Performance Metrics ◽  
Performance Outcomes ◽  
Equation Modeling ◽  
Content Type ◽  
Management Framework ◽  
The Impact

Purpose The purpose of this paper is to adopt a contingency theory from a quality perspective to develop a model for assessing the impact of counterfeit prevention efforts on supply chain (SC) performance. Design/methodology/approach Based on the participation of 140 managers across ten industry sectors, a theoretical model is proposed and structural equation modeling is used to examine the relationships among SC risk management integration, SC counterfeit risk orientation (CRO), SC counterfeit risk mitigation (CRM), SC metric consistency (MC) and SC performance (service and cost benefits). Findings Findings suggest that firms with greater SC risk management integration have a stronger orientation toward counterfeit risk, greater maturity in CRM, more consistent SC metrics and better SC performance outcomes. CRO alone was not found to significantly improve SC MC. Research limitations/implications Results are based on managerial perceptions of SC counterfeit risk and performance metrics. Survey respondents were predominantly from the same country (the USA). Practical implications The paper represents a potential quality management framework for SC risk management, in the context of counterfeiting that includes a contingency perspective. Originality/value The study advances knowledge of how firms may address the challenging issue of counterfeiting in the SC. Empirical findings offer a firm-level quality management framework for managerial decision making in the context of counterfeiting.

Supply chain integration and firm performance: an empirical study of Swedish manufacturing firms

2014 ◽  
Vol 24 (1) ◽  
pp. 20-31 ◽  
Author(s):  
Hooshang M. Beheshti ◽  
Pejvak Oghazi ◽  
Rana Mostaghel ◽  
Magnus Hultman
Keyword(s):  
Supply Chain ◽  
Financial Performance ◽  
Well Being ◽  
Survey Instrument ◽  
Global Market ◽  
Manufacturing Firms ◽  
Supply Chain Integration ◽  
Manufacturing Companies ◽  
Content Type ◽  
The Impact

Purpose – This article aims to explore the impact of supply chain integration on the financial performance of Swedish manufacturing firms. Design/methodology/approach – The literature review provided the foundation for the development of the survey instrument and hypotheses for the study. In addition, the survey instrument was tested by the experts in the field and modified before it was sent to the managers in the survey group. Findings – The findings show that supply chain integration at any level is beneficial to the financial well being of the firm. Companies with total supply chain integration reported the highest level of financial performance. Research limitations/implications – Data were collected from Swedish manufacturing firms without regard to the size of the firm. The results show that supply chain integration is beneficial at any level. Practical implications – The findings will assist managers with decisions regarding supply chain integration and its role as a critical factor in improving the financial performance of manufacturing companies. Originality/value – Limited empirical studies have been conducted in this area, especially in Sweden. This study provides insight for manufacturing managers with regard to the importance of supply chain management and the competitive nature of business in the global market.

The impact of supply chain fit on business and innovation performance in Brazilian companies

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ricardo Zimmermann ◽  
Luis Miguel D.F. Ferreira ◽  
Antonio Carrizo Moreira ◽  
Ana Cristina Barros ◽  
Henrique Luiz Correa
Keyword(s):  
Supply Chain ◽  
Business Performance ◽  
Demand Uncertainty ◽  
Supply And Demand ◽  
Empirical Studies ◽  
Innovation Performance ◽  
Manufacturing Companies ◽  
Content Type ◽  
The Impact ◽  
Positive Effect

PurposeThis paper investigates the effect of the fit between supply and demand uncertainty (SDU) and supply chain responsiveness (SCR) (SC fit) on business and innovation performance in Brazilian companies.Design/methodology/approachThe study presented an analysis carried out on an empirical study based on a sample of 150 manufacturing companies. Business and innovation performance of companies with different types of SC fit ( high–high and low–low fits) and misfit (positive and negative) are compared and discussed.FindingsThe results indicated that SC fit had a positive effect on both business and innovation performance. Further analyses suggested that companies with SC fit present similar business performance, independent of the level of SDU that characterizes the environment where they compete, while companies in environments with higher levels of uncertainty tend to present superior innovation performance. Companies with positive and negative misfit present similar performance.Originality/valueAn analysis of the literature showed that there is no consensus when it comes to the definitions and measurements of SC fit. The paper investigates the effects of SC fit on business and innovation performance, while previous empirical studies have mainly addressed its impact on financial performance. Moreover, this study compares the effects of two types of fit and two types of misfit and assesses SC fit in Brazilian manufacturing companies, analyzing the context of an under-researched reality.

A nuanced view on supply chain integration: a coordinative and collaborative approach to operational and sustainability performance improvement

2015 ◽  
Vol 20 (2) ◽  
pp. 139-150 ◽  
Author(s):  
Frank Wiengarten ◽  
Annachiara Longoni
Keyword(s):  
Supply Chain ◽  
Performance Improvement ◽  
Performance Outcomes ◽  
Supply Chain Integration ◽  
Analysis Of Covariance ◽  
Manufacturing Strategy ◽  
Performance Impact ◽  
Content Type ◽  
Collaborative Practices ◽  
Sustainability Performance

Purpose – This paper aims to report the results of an empirical study examining the operational, environmental and social sustainability performance impact of supply chain integration (SCI) width and depth in the form of coordinative and collaborative SCI. Design/methodology/approach – A questionnaire was sent to operations managers located in India. The data collection effort was part of the International Manufacturing Strategy Survey. Following the approaches by Frohlich and Westbrook (2001) and Schoenherr and Swink (2012), cluster analysis and analysis of covariance methods were conducted. Findings – This study supports previous studies proposing that wider SCI including customers and suppliers positively impact on performance. The authors also shed light on previous contradictory results, illustrating that different level of SCI depth (i.e. coordinative and collaborative practices) lead to different operational and sustainability performance outcomes. Thus, challenging the view of the general SCI-performance improvement hypothesis. Originality/value – Although research on SCI has advanced over the past years, there is still controversy about the SCI–performance relationship. Through considering SCI depth in terms of coordinative and collaborative practices, the authors provide a more nuanced view on its potential performance benefits. Therefore, this paper will be beneficial for supply chain managers considering SCI and future supply chain management research.

Supply chain quality management and organizational performance

2019 ◽  
Vol 27 (1) ◽  
pp. 232-249
Author(s):  
Matloub Hussain ◽  
Mehmood Khan ◽  
Mian Ajmal ◽  
Bilal Ahmad Khan
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Supply Chains ◽  
Conceptual Framework ◽  
Organizational Performance ◽  
Empirical Data ◽  
Equation Modeling ◽  
Content Type ◽  
The Impact ◽  
Service Supply Chains

Purpose Supply chain quality management (SCQM) has gained less attention in the Arab world, and there is a clear dearth in existing research on this topic, particularly in service organizations. Therefore, the purpose of this paper is to propose a conceptual framework for investigating the impact of SCQM and associated indicators on organizational performance (OP). Design/methodology/approach Empirical data have been collected through a survey distributed to a sample of major telecom companies in United Arab Emirates (UAE). To test the conceptual framework, structural equation modeling (SEM) has been used to analyze the data collected from 248 respondents of telecom companies. Findings The empirical data showed that SCQM practices are significantly correlated with innovation and operations performance. Statistical analysis through SEM also revealed that customer satisfaction has highest direct impact on OP. Research limitations/implications External factors (government regulations, policies and culture) also affect the SCQM practices. Hence, future work should incorporate these parameters as well. Practical implications This is a contribution to the continuing research into SCQM, giving supply chain managers and designers a practical way for measuring and implementing SCQM practices across service supply chains. Originality/value The contribution of this research, through successive stages of data collection, measurement analysis and refinement, is a set of reliable and valid framework that can be subsequently used in conceptualization and measuring quality of service supply chains.

Business process innovation on quality and supply chains

2018 ◽  
Vol 24 (3) ◽  
pp. 635-651 ◽  
Author(s):  
Dara G. Schniederjans
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Business Process ◽  
Process Innovation ◽  
Supply Chain Performance ◽  
Content Type ◽  
The Impact ◽  
The Relationship ◽  
Moderating Role

Purpose The purpose of this paper is to assess the role of business process innovation on the relationship between social quality management (SQM) and supply chain performance. To address this issue, this paper distinguishes SQM from soft quality management. This paper further refines the impact of two levels of business process innovation (radical vs incremental) on this relationship. Design/methodology/approach Data were collected through a survey of manufacturing firms throughout the USA. Hierarchical moderated regression analyses were performed in order to examine the hypotheses. Findings This study confirmed the positive association between SQM and supply chain performance. While the results confirm a positive moderating relationship with incremental business process innovation between SQM and supply chain performance, radical process innovation was found to have a negative moderating role on this relationship. Originality/value This paper distinguishes SQM from soft quality management thus making it easier to determine which aspects of soft quality management enhance supply chain performance. This study also provides evidence of the differing ways in which business process innovation moderates the relationship between SQM and supply chain performance specifically identifying the positive and negative moderating role of incremental and radical business process innovations.

Impact of supply chain quality management practices on operational performance: empirical evidence from manufacturing companies in Vietnam

2019 ◽  
Vol 24 (6) ◽  
pp. 855-871 ◽  
Author(s):  
Anh Chi Phan ◽  
Hao Anh Nguyen ◽  
Phuong Dinh Trieu ◽  
Ha Thu Nguyen ◽  
Yoshiki Matsui
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Management Practices ◽  
Operational Performance ◽  
Internal Quality ◽  
Manufacturing Companies ◽  
Quality Cost ◽  
Content Type ◽  
Future Studies ◽  
Quality Management Practices

Purpose This study aims to investigate the effect of supply chain quality management on operational performance in Vietnamese manufacturing companies. Design/methodology/approach Questionnaire survey is conducted to collect data from Vietnamese manufacturing companies in the electronic/electric industry. Collected data were analyzed by using correlation analysis and hierarchical regression analysis. Findings This study points out the current situation of implementing supply chain quality management practices in Vietnamese manufacturing companies which are more focused on internal quality management practices than upstream and downstream quality management practices. Correlation and regression analyses that demonstrate the significant linkage between supply chain quality management practices and operational performance are confirmed in this study. Upstream and downstream quality management are found to be the significant predictor for high performance on quality, cost and delivery. Research limitations/implications This study has some limitations that can be addressed in future studies. The first limitation is the relatively small sample size due to lack of time and resources. These constraint can be overcome in future works by collecting more data in diverse countries and industries to re-examine the framework. Furthermore, larger sample will allow researchers to apply other statistical methods such as path analysis and structural equation modelling, which would provide interesting results. Another limitation is that the collected data in this paper mainly rely on perceptions of the respondents, which may cause individual bias in analysis. To reduce this type of bias, both subjective and objective measurement of scales, especially performance measures, can be used in future studies. Practical implications This study provides empirical evidences that practitioners can use to improve a specific type of performance, especially in the context of emerging economies. In a turbulent and unpredictable business environment, it is emphasized that quality management should be extended at supply chain level to utilize the capabilities of external partners. In Vietnamese manufacturing firms, implementation of such practices as information technology links, information sharing, supplier involvement and customer involvement would lead to high level of operational performance. Originality/value Supply chain management and quality management are two fields of study that have gained much attention of researchers. However, the concept of supply chain quality management as well as its impact on business performance have not been fully studied, especially in context of a developing country. Through extensive literature review, this study proposes and tests an analytical framework that characterizes supply chain quality management into three elements: internal quality management, upstream quality management and downstream quality management. Subsequently, their impact on quality, cost and delivery are analyzed to provide better understanding of supply chain quality management in Vietnamese context.

The impact of quality management practices on performance: an empirical study

2017 ◽  
Vol 24 (2) ◽  
pp. 511-535 ◽  
Author(s):  
Vishal Singh Patyal ◽  
Maddulety Koilakuntla
Keyword(s):  
Quality Management ◽  
Empirical Study ◽  
Business Performance ◽  
Equation Modeling ◽  
Quality Performance ◽  
Content Type ◽  
Quality Practices ◽  
Manufacturing Organizations ◽  
The Impact ◽  
Positive Effect

Purpose The purpose of this paper is to explore the relationship between quality management (QM) and performance, specifically how the infrastructure and core QM practices affect quality and business performance, in Indian manufacturing organizations. Design/methodology/approach In this study, the empirical data were drawn from 262 manufacturing organizations in India. The research model was tested using the structural equation modeling technique. Findings The findings of the empirical study revealed that infrastructure QM practices have a positive effect on core QM practices and indirectly on quality performance, whereas, core QM practices have a positive effect on quality performance. Also, quality performance has a positive effect on business performance. Research limitations/implications This study considered QM from two dimensions (infrastructure and core quality practices), the study further contributes to the understanding of the different roles played by diverse QM dimensions in determining business performance in terms of increased return on investment, shareholder and stakeholder value. Practical implications The study showed that infrastructure quality practices support the application of core quality practices. Therefore, managers must develop and maintain their organization’s quality system and sufficient resources need to be allocated to both types of practices in order to achieve the superior business performance. Originality/value This study considers both total quality management and Six Sigma practices for defining a new set of infrastructure and core QM practices in Indian manufacturing organizations.

The impact of quality culture on quality management practices and performance in Chinese manufacturing firms

2015 ◽  
Vol 32 (8) ◽  
pp. 799-814 ◽  
Author(s):  
Sarah J. Wu
Keyword(s):  
Quality Management ◽  
Management Practices ◽  
Resistance To Change ◽  
Manufacturing Firms ◽  
Quality Performance ◽  
Content Type ◽  
Quality Practices ◽  
Quality Culture ◽  
Core Practices ◽  
The Impact

Purpose – One of the commonly cited problems in the implementation of quality practices is related to cultural resistance to change. While the importance of organizational culture to quality management (QM) practices has been recognized in the recent literature, little is known about how quality culture influences quality performance. The purpose of this paper is to examine the mechanism of how the nurture of quality culture in a firm influences quality performance. Design/methodology/approach – This study empirically assesses the path from quality culture to infrastructure practices, core practices, and finally to quality performance using data collected from 397 Chinese manufacturing firms in a structural equitation model. Findings – The results indicate a chain effect that quality culture serves as an antecedent for infrastructure practices to take effect and infrastructure practices provide a supporting foundation for core practices to generate positive impact on quality performance. Anything that breaks on the chain will cause a problem in quality practices implementation. Originality/value – The results of this study contribute to understanding the cultural implications for successful QM implementation. The study emphasizes that quality implementation needs to be considered as a system work where culture is an indispensible part. This offers practical insights of how firms operating in China could build quality advantages other than cost.

scholarly journals Experiences in Supply Chain Quality Management Practices in Vietnam: Studying on Steel Manufacturing Company A and Packaging Manufacturing Company B

2019 ◽  
Vol 14 (7) ◽  
pp. 171 ◽  
Author(s):  
Nguyen Thi Duc Nguyen
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Human Resource Development ◽  
Manufacturing Industry ◽  
Management Practices ◽  
Management Support ◽  
Manufacturing Companies ◽  
Quality Management Practices ◽  
Manufacturing Company ◽  
The Impact

Supply chain quality management is receiving the increasing interests of managers not only in Vietnam, but also in over the world, though research to date insufficiently meets the practical needs of business. Taking an advantage, this study aims at providing practical experiences in supply chain quality management practices of companies in Vietnam which effectively effects on their firm’s performance. On the basis of reviewing previous studies, this study is conducted through in-depth interviewing with seven experts of the seven manufacturing companies in Vietnam and researching case study at two typical manufacturing companies in the steel and packaging manufacturing industry in Vietnam. The result finds that there are six critical aspects of supply chain quality management practices having the impact on firms’ performance in Vietnam, specifically top management support, human resource development, internal lean practices, supplier focus, strategic supplier partnership and customer focus. Finally, it provides an interesting reference for supply chain managers in Vietnam in searching the appropriate approaches to increase the performance of the business through supply chain quality management practices.

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