Factors Affecting Customers Satisfaction On System Quality For E-Commerce

2019 ◽  
Author(s):  
Liao Xuanzhi ◽  
Kamsuriah Ahmad
Keyword(s):  
System Quality ◽  
Factors Affecting

Examining User Switch between Mobile Stores

2016 ◽  
Vol 29 (2) ◽  
pp. 1-13 ◽  
Author(s):  
Tao Zhou
Keyword(s):  
Service Quality ◽  
Social Influence ◽  
Information Quality ◽  
Switching Behavior ◽  
Quality Information ◽  
System Quality ◽  
Push Factors ◽  
Factors Affecting ◽  
Critical Issues ◽  
Alternative Attractiveness

Retaining users and curbing their switching behavior are critical issues for mobile stores. Drawing on the push-pull-mooring (PPM) model, this research identified the factors affecting user switches between mobile stores. The push factors include dissatisfaction with system quality, information quality and service quality. The pull factor is alternative attractiveness. The mooring factors include switching costs and social influence. The results indicated that user switches receive influences from all three kinds of factors. Hence mobile stores need to be concerned with the effects of push, pull and mooring factors in order to curb users' switching behavior.

Understanding continuance usage intention of mHealth in a developing country

2020 ◽  
Vol 14 (2) ◽  
pp. 251-272 ◽  
Author(s):  
Md Abdul Kaium ◽  
Yukun Bao ◽  
Mohammad Zahedul Alam ◽  
Md. Rakibul Hoque
Keyword(s):  
Structural Equation ◽  
Information Quality ◽  
Service Providers ◽  
Least Squares Method ◽  
System Quality ◽  
Content Type ◽  
Factors Affecting ◽  
Continuance Usage ◽  
The Government ◽  
Continuance Usage Intention

Purpose This study aims to understand the factors affecting the continuance usage intention (CUI) of mHealth among the rural elderly. Design/methodology/approach An integrated model was proposed with the constructs derived from multiple models such as the unified theory of acceptance and use of technology, information system success model and expectation confirmation model. Data were collected from 400 participants who had prior experiences with mHealth services in Bangladesh. The research model was tested using the partial least squares method based upon structural equation modelling. Findings The findings indicated that system quality, performance expectancy, facilitating conditions and social influence were significant to the degree of confirmation and ultimately affect satisfaction and CUI. Surprisingly, service quality and information quality were insignificant. Research limitations/implications This study has added in the field of knowledge by contributing some new thoughts and interpretations of continuance usage modelling for mHealth services. The findings may become beneficial for the government agencies, policymakers, mHealth systems developers and service providers. Originality/value As limited research was found on CUI of mHealth in the integrated view of rural elderly’s value, this research contributes to the extant literature by categorizing key factors that might support to proliferate the continuance usage of this service. Moreover, the contextualization of the related variables and integration of the existing model is theoretically original. Furthermore, because of a generic approach, the findings could be easily modified to assist other developing countries in the planning and up-take of mHealth.

An empirical study on continuance intention of mobile social networking services

2014 ◽  
Vol 26 (2) ◽  
pp. 168-189 ◽  
Author(s):  
Lingling Gao ◽  
Xuesong Bai
Keyword(s):  
Information Quality ◽  
Service Providers ◽  
Network Size ◽  
Perceived Usefulness ◽  
Mobile Service ◽  
System Quality ◽  
Continuance Intention ◽  
Content Type ◽  
Factors Affecting ◽  
Mobile Sns

Purpose – Users' continuance intention is vital to the future of mobile social networking service (SNS) with rapid development and intensive competitions among its providers. The purpose of this research is to identify the factors affecting mobile SNS users' continuance intention. Design/methodology/approach – Data from an online survey administered to 228 mobile SNS users are used to test the research model through the use of structural equation modelling. Findings – The results show that flow, perceived usefulness and satisfaction determine continuance intention of mobile SNS. Moreover, the authors found that referent network size and perceived complementarity are the main factors affecting flow, whereas information quality is the main factor affecting perceived usefulness. Only system quality significantly affects satisfaction. Practical implications – The results imply that mobile service providers need to take the functional characteristics of the mobile SNS (e.g. system quality and information quality), network externalities (referent network size and perceived complementarity) and flow experience into consideration when encouraging users' continuance intention towards mobile SNS. Originality/value – Extant research has focused on initial adoption and usage of mobile SNS and has seldom considered post-adoption usage, which is critical to mobile service providers' success. This research tries to fill the gap by examining continuance intention to use mobile SNS. The theory embedded within the IS success model, network externalities and flow theory articulated that these three research domains can be integrated to better understand the factors that influence mobile SNS users' continuance intention.

Understanding Continuance Usage of Mobile Social Network Sites

2019 ◽  
pp. 1454-1469
Author(s):  
Tao Zhou
Keyword(s):  
Social Network ◽  
Service Quality ◽  
Service Providers ◽  
Social Network Sites ◽  
Flow Experience ◽  
Privacy Concern ◽  
System Quality ◽  
Mobile Social Network ◽  
Factors Affecting ◽  
Continuance Usage

Retaining users and facilitating their continuance usage are crucial to the success of mobile social network sites. The purpose of this research is to identify the factors affecting continuance usage of mobile social network sites. The results indicated that both system quality and service quality affect trust, which in turn affects flow experience and privacy concern. In addition, privacy policy can help mitigate privacy concern. Trust, flow and privacy concern determine continuance usage. The results imply that service providers need to improve users' experience and mitigate their privacy concern in order to facilitate their continuance usage.

Factors affecting students’ online behavioral intention in using discussion forum

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Tai Ming Wut ◽  
Stephanie W. Lee
Keyword(s):  
University Students ◽  
Social Influence ◽  
Behavioral Intention ◽  
Information Quality ◽  
Female Students ◽  
Discussion Forum ◽  
Male Students ◽  
System Quality ◽  
Content Type ◽  
Factors Affecting

Purpose The purpose of this paper is to investigate factors affecting university students’ participation in discussion forum of electronic learning platforms of teacher–student interaction. Design/methodology/approach One-stage cluster sampling was used and a cross-sectional survey of 113 university students from four courses was done. Findings A combined model based on United theory of Acceptance and Use of Technology (UTAUT) and DeLone and McLean models serves as a research framework. Female and male students’ behavioral intentions were affected by different factors. System quality affects male students’ behavioral intention and information quality affects female students’ behavioral intention. Social influence affects female students’ behavioral intention but male students. Men are more focused on the hardware and women are more focused on the content of the message. Research limitations/implications The research is limited by the nature of university students. User experience and underlying perceived risk are possible moderators. Dyad approach could be considered. One way to enhance students and teachers’ academic discussion is to establish a closed university social media site. The site should be made mobile-friendly with chatbot included. Originality/value The results support the validity of the proposed new research framework on e-learning platform by the constructs coming from two established models: UTAUT model and DeLone and McLean’s model. Factors affecting intention and use behavior in discussion forum are different for male and female students. System quality affects male students’ behavioral intention, while information quality affects female students’ behavioral intention. Social influence affects female students’ behavioral intention but not male students.

Analyzing user perspective on the factors affecting use intention of mobile based transfer payment

2016 ◽  
Vol 26 (1) ◽  
pp. 38-56 ◽  
Author(s):  
Parijat Upadhyay ◽  
Saeed Jahanyan
Keyword(s):  
Service Providers ◽  
Value Added ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Transfer Payment ◽  
System Quality ◽  
Content Type ◽  
Factors Affecting ◽  
Validated Questionnaire ◽  
Payment Services

Purpose – This study makes an integrated approach in identifying the factors affecting usage intention of mobile-based payment services. Such services are being marketed aggressively by cellular service providers and are different from usual mobile-based banking. The study incorporates prominent factors like the technical characteristics, technology-specific characteristics, user-specific characteristics, and task-specific characteristics and others from published literature. The purpose of this paper is to highlight those factors which have significant impact on the adoption of such service so that the adoption rate can be increased. Design/methodology/approach – A nationwide primary survey was conducted using validated questionnaire requesting response for the factors obtained from published literature. In total, 196 respondents participated in the survey. Totally, 11 hypotheses were formulated and statistically tested for their significance in context to the study. Confirmatory study was on the significant factors and a model has been proposed. Findings – The study finds that factors like perceived usefulness, perceived ease of use, system quality, connectivity, discomfort, task-technology fit and structural assurance have significant impact on the usage intention of mobile money services whereas factors such as perceived monetary value, absorptive capacity and personal innovativeness have been found to be insignificant. Originality/value – There have been no studies conducted which reported mobile-based transfer payment adoption issues where-in the transfer mechanism is independent of formal banking. The findings would be beneficial for service providers of mobile-based payment services to understand their subscribers and roll out value added services.

scholarly journals Factors Affecting User Intention to Pay via Online Medical Service Platform

2021 ◽  
Vol 16 (4) ◽  
pp. 0-0
Keyword(s):  
Structural Equation ◽  
Information Quality ◽  
Medical Service ◽  
Equation Modeling ◽  
System Quality ◽  
Service Platform ◽  
User Intention ◽  
Factors Affecting ◽  
New Perspective ◽  
The Relationship

With regard to platform performance and trust, we study the influencing factors of users’ intention to pay on an online medical service platform. Results of this paper will provide a new perspective for online medical service platform research in the context of the Internet.A questionnaire survey is administered to collect 312 effective sample data, and the data are analyzed by partial least squares structural equation modeling. Results showed that the information quality, system quality, and convenience of the platform significantly affect the perceived benefit (PB) of users. Users’ perceived reliability of the platform significantly positively affects doctor reliability (DR). Users’ PB significantly positively affects their ITP and DR, and DR significantly positively affects the users’ ITP. The misdiagnosis risk positively regulates the relationship between the users’ trust tendency and DR. The timeliness of the response of the platform positively adjusts the relationship between DR and users’ ITP.

scholarly journals Factors Affecting Repurchase Intention of Digital Products on Online Games in Indonesia

2020 ◽  
Vol 4 (10) ◽  
pp. 14-23
Keyword(s):  
Customer Satisfaction ◽  
Information Quality ◽  
Sem Analysis ◽  
Repurchase Intention ◽  
System Quality ◽  
Online Game ◽  
Digital Products ◽  
Managerial Implication ◽  
Factors Affecting ◽  
Hedonic Shopping Value

Today more and more gamers purchase digital products on the online game. Therefore, the study was conducted to determine the factors that influence repurchase intention on digital online game items on the official website. Factors studied were system, service, and information quality on repurchase intention through utilitarian & hedonic shopping value and customer satisfaction. The data processed through validation, reliability and SEM analysis. From the results the most influence is information quality, where this affects hedonic & utilitarian shopping value, then leads to customer satisfaction and finally to repurchase intention. Based on the results the managerial implication is focused on increasing information with currency dimensions and system quality with accessibility dimensions to increase repurchase intention to purchase digital products.

Examining User Switch between Mobile Stores

2016 ◽  
pp. 1207-1221
Author(s):  
Tao Zhou
Keyword(s):  
Service Quality ◽  
Information Quality ◽  
Switching Behavior ◽  
Quality Information ◽  
System Quality ◽  
Push Factors ◽  
Factors Affecting ◽  
Pull Factor ◽  
Critical Issues ◽  
Alternative Attractiveness

Retaining users and curbing their switching behavior are critical issues for mobile stores. Drawing on the push-pull-mooring (PPM) model, this research identified the factors affecting user switches between mobile stores. The push factors include dissatisfaction with system quality, information quality and service quality. The pull factor is alternative attractiveness. The mooring factors include switching costs and social influence. The results indicated that user switches receive influences from all three kinds of factors. Hence mobile stores need to be concerned with the effects of push, pull and mooring factors in order to curb users' switching behavior.

Constructing an e-portfolio-based integrated learning environment supported by library resource

2015 ◽  
Vol 33 (2) ◽  
pp. 273-291 ◽  
Author(s):  
Zac S.C. Chen ◽  
Stephen J.H. Yang ◽  
Jeff J.S. Huang
Keyword(s):  
Learning Environment ◽  
Undergraduate Students ◽  
User Satisfaction ◽  
Information Quality ◽  
Integrated System ◽  
Integrated Learning ◽  
System Quality ◽  
Content Type ◽  
Factors Affecting ◽  
Integrated Learning Environment

Purpose – The purpose of this study was to present a pilot electronic portfolio (e-portfolio)-integrated learning environment by integrating library resources into an e-portfolio system for its application, and to explore reader’s satisfaction of the integrated system. Design/methodology/approach – This study develops a research model by modifying the information success model to explore reader satisfaction to the understanding of the adoption of integrated system. The sample consisted of 289 graduate and undergraduate students. In total, 189 were considered useful and used for analysis. A regression analysis was then conducted to identify key causal relationships. Findings – The findings show that reader-perceived benefits, information quality and system quality are critical factors for the reader’s satisfaction. Overall, the model explained 84 per cent of the variance in reader satisfaction. Thus, the results show that the proposed model does satisfactorily explain the reader’s satisfaction of the integrated system. Originality/value – There is scant research available in the literature on user satisfaction of pilot e-portfolio-integrated learning environment from a reader perspective. The findings of this research provide some useful insights into a reader’s satisfaction toward adoption of the integrated system. In addition, it will be valuable for better understanding of factors affecting the determinants of reader’s satisfaction, which improve the reader’s satisfaction of the integrated system and thereby boost realization of collaborative learning environment.

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