Critical success factors for the internet technology adoption by SMEs and its impact for the performance

Author(s):  
Aries Susanty ◽  
Diana Puspita Sari ◽  
Debby Anastasia
2020 ◽  
Vol 28 (3) ◽  
pp. 77-98
Author(s):  
Kamel Rouibah ◽  
Adel Dihani ◽  
Nabeel Al-Qirim

Many studies have investigated technology adoption in western countries and ignored the Arab region. The available Arab studies focused on the technology adoption model (TAM) and its subsequent variations while leaving important factors such as information quality, user involvement, availability of training and top management support on the success of information systems (IS). Despite that these factors were studied scantly in some past studies, this research attempts to fill this gap and develop a more integrative model of IS success. Results indicated the existence of four critical success factors, three organizational factors (management support, training, user involvement), and an information system factor (information quality), that affect IS success (use and satisfaction). Results found that information quality for the first time mediates the effect of the three organizational factors on IS success, while TAM components (perceived usefulness and perceived ease of use) have no effect.


2012 ◽  
Vol 2 (3) ◽  
pp. 52-69
Author(s):  
Amira Trabelsi Zoghlami ◽  
Mourad Touzani

Few research studies have tackled the topic of commercial C2C (Consumer-to-consumer) Websites while online C2C exchange are having huge success and attract ever-increasing Internet users. Organisations need to understand the critical success factors for attracting the Internet user’s attention. This article sheds the light on the usage background of Tunisian C2C websites. The main outcome of this work results from a netnographic study followed by twenty three semi-structured interviews with C2C websites’ users. Contrary to the results of other researches which connect the use of C2C Websites to electronic factors, this research provides a framework to add “offline” determinants related to perceptions that are acquired prior to or following the C2C websites’ visit. The factors influencing consumers’ visit of C2C Websites were classified into three major categories: before, while and after visiting the C2C Website. Each category includes factors that were discussed to make managerial recommendations. The authors also expose the major personal and situation factors that may characterize C2C Websites’ users.


2011 ◽  
pp. 1909-1925
Author(s):  
Yining Chen ◽  
H. M. Chen ◽  
Russell K.H. Ching ◽  
Wayne W. Huang

Over the last decade, the Internet has become one of the most important means of communication in all social areas. The success of Web technology adoption in the private sector has put pressures on the public sector to adopt the Internet to present information and service resources. The concept of creating more efficient and convenient interaction between government and the interacting parties using Internet technology is referred to as electronic government (or digital government). Recent studies have shown an increase in the adoption of electronic government by various countries (Archer, 2005; I-Ways, 2005; Janssen et al. 2004). Nevertheless, the level of implementation diverges from country to country. This study identifies critical success factors of electronic government and proposes an implementation framework. This chapter presents an extensive case study to illustrate how the proposed framework can be used to analyze electronic government strategies in a developed country (United States) and a developing country (China). In conclusion, recommendations are made to developed and developing countries for their implementation of electronic government.


2014 ◽  
pp. 1786-1805
Author(s):  
Amira Trabelsi Zoghlami ◽  
Mourad Touzani

Few research studies have tackled the topic of commercial C2C (Consumer-to-consumer) Websites while online C2C exchange are having huge success and attract ever-increasing Internet users. Organisations need to understand the critical success factors for attracting the Internet user's attention. This article sheds the light on the usage background of Tunisian C2C websites. The main outcome of this work results from a netnographic study followed by twenty three semi-structured interviews with C2C websites' users. Contrary to the results of other researches which connect the use of C2C Websites to electronic factors, this research provides a framework to add “offline” determinants related to perceptions that are acquired prior to or following the C2C websites' visit. The factors influencing consumers' visit of C2C Websites were classified into three major categories: before, while and after visiting the C2C Website. Each category includes factors that were discussed to make managerial recommendations. The authors also expose the major personal and situation factors that may characterize C2C Websites' users.


Author(s):  
Yining Chen ◽  
H.M. Chen ◽  
Russell K.H. Ching ◽  
Wayne W. Huang

Over the last decade, the Internet has become one of the most important means of communication in all social areas. The success of Web technology adoption in the private sector has put pressures on the public sector to adopt the Internet to present information and service resources. The concept of creating more efficient and convenient interaction between government and the interacting parties using Internet technology is referred to as electronic government (or digital government). Recent studies have shown an increase in the adoption of electronic government by various countries (Archer, 2005; I-Ways, 2005; Janssen et al. 2004). Nevertheless, the level of implementation diverges from country to country. This study identifies critical success factors of electronic government and proposes an implementation framework. This chapter presents an extensive case study to illustrate how the proposed framework can be used to analyze electronic government strategies in a developed country (United States) and a developing country (China). In conclusion, recommendations are made to developed and developing countries for their implementation of electronic government.


2008 ◽  
pp. 2026-2034
Author(s):  
Yining Chen ◽  
Wayne Huang ◽  
D. Li ◽  
H. Z. Shen ◽  
P.Z. Zhang ◽  
...  

Over the last decade, the Internet has become one of the most important means of communication in all social areas. The success of Web technology adoption in the private sector has put pressures on the public sector to adopt the Internet to present information and service resources. The concept of creating more efficient and convenient interaction between government and the interacting parties using Internet technology is referred to as digital government (or e-government). Recent studies have shown an increase in the adoption of digital government by various countries. Nevertheless, the level of implementation diverges from country to country. This study compares strategic issues of digital government implementation between developed and developing countries. Critical success factors for digital government implementation are discussed. In addition, recommendations are made to developed and developing countries for their implementation of digital government.


Author(s):  
Yining Chen ◽  
Wayne Huang ◽  
D. Li ◽  
H. Z. Shen ◽  
P. Z. Zhang ◽  
...  

Over the last decade, the Internet has become one of the most important means of communication in all social areas. The success of Web technology adoption in the private sector has put pressures on the public sector to adopt the Internet to present information and service resources. The concept of creating more efficient and convenient interaction between government and the interacting parties using Internet technology is referred to as digital government (or e-government). Recent studies have shown an increase in the adoption of digital government by various countries. Nevertheless, the level of implementation diverges from country to country. This study compares strategic issues of digital government implementation between developed and developing countries. Critical success factors for digital government implementation are discussed. In addition, recommendations are made to developed and developing countries for their implementation of digital government.


Sign in / Sign up

Export Citation Format

Share Document