scholarly journals Critical Success Factors Affecting Information System Satisfaction in Public Sector Organizations

2020 ◽  
Vol 28 (3) ◽  
pp. 77-98
Author(s):  
Kamel Rouibah ◽  
Adel Dihani ◽  
Nabeel Al-Qirim
Keyword(s):  
Information System ◽  
Technology Adoption ◽  
Critical Success Factors ◽  
Information Quality ◽  
Success Factors ◽  
User Involvement ◽  
Organizational Factors ◽  
Management Support ◽  
Is Success ◽  
Critical Success

Many studies have investigated technology adoption in western countries and ignored the Arab region. The available Arab studies focused on the technology adoption model (TAM) and its subsequent variations while leaving important factors such as information quality, user involvement, availability of training and top management support on the success of information systems (IS). Despite that these factors were studied scantly in some past studies, this research attempts to fill this gap and develop a more integrative model of IS success. Results indicated the existence of four critical success factors, three organizational factors (management support, training, user involvement), and an information system factor (information quality), that affect IS success (use and satisfaction). Results found that information quality for the first time mediates the effect of the three organizational factors on IS success, while TAM components (perceived usefulness and perceived ease of use) have no effect.

scholarly journals CRITICAL SUCCESS FACTORS IN THE IMPLEMENTATION OF INFORMATION SYSTEMS FROM THE PERCEPTION OF USERS: A PUBLIC SECTOR EXPERIENCE

2019 ◽  
Vol 3 ◽  
pp. 1-19
Author(s):  
Platini Gomes Fonseca ◽  
Dennis Marinho Oliveira Ramalho De Souza ◽  
Ernani Marques Dos Santos ◽  
Tainã Gomes Barbosa Dos Santos ◽  
Morjane Armstrong Santos De Miranda
Keyword(s):  
Information System ◽  
Decision Support ◽  
Decision Support System ◽  
Support System ◽  
Critical Success Factors ◽  
Success Factors ◽  
Organizational Factors ◽  
Positive Perception ◽  
Critical Success ◽  
Adequate Management

The objective of the article is to identify the perception of users of the Decision Support System (DSS), used by the Federal University of Brazil (UNIVASF), about the management of the Critical Success Factors (CSF) in the implementation of the Information System. The research, descriptive and quantitative, had data collected through a structured questionnaire, applied to Decision Support System users of the Federal University. The results reveal that organizational factors were perceived as those that received more adequate management, when compared to technological CSFs, while compliance with legislation was the factor that obtained the highest positive perception index. It should also be noted that preventive corrective initiatives adopted by managers were not sufficient, leading to this factor being the one with the least positive perception of adequate management. In addition, the career can affect to a certain extent the level of perception Management of the process of implementation of the information system.

Critical Success Factors of New Product Development and Impact on Performance of Malaysian Automotive Industry

2014 ◽  
Vol 903 ◽  
pp. 431-437 ◽  
Author(s):  
Abdul Aziz Fazilah ◽  
Nur Najmiyah Jaafar ◽  
Sulaiman Suraya
Keyword(s):  
Product Development ◽  
New Product Development ◽  
Automotive Industry ◽  
Critical Success Factors ◽  
Success Factors ◽  
New Product ◽  
Success Factor ◽  
Management Support ◽  
Critical Success ◽  
Research Activities

This research paper shows a framework to conduct an empirical study in Malaysian automotive industry in order to improve their performance. There are factors which are effective factors in improving performance of Malaysian automotive companies namely top management support, cross functional teamwork, new product development (NPD) process, NPD strategies, and market research activities. The critical success factor of NPD is playing a fundamental role in determining the performance in Malaysian automotive companies. In this research study, a framework has been developed that includes critical success factors of NPD and project achievement to study their influence on the performance of Malaysian automotive companies. It is hoped that this paper can provide an academic source for both academicians and managers due to investigate the relationship between critical success factors of total NPD, project achievement and company performance in a systematic manner to increase successful rate of NPD progress.

The Critical Success Factors of Web-Based Supply Chain Collaboration Adoption

2010 ◽  
pp. 1956-1976
Author(s):  
Saad Ghaleb Yaseen ◽  
Khaled Saleh Al Omoush
Keyword(s):  
Supply Chain ◽  
Critical Success Factors ◽  
Success Factors ◽  
Business Processes ◽  
Supply Chain Collaboration ◽  
Management Support ◽  
Web Based ◽  
Performance Effectiveness ◽  
Critical Success ◽  
And Performance

This chapter aims to identify the Critical Success Factors (CSFs) and outcomes of Web-based Supply Chain Collaboration (SCC). A total of 230 questionnaires were initially distributed to sample respondents of seven manufacturing firms in Jordan that use Web systems to collaborate with supply chain members. The results showed that top management support, IT infrastructure, training and education, business processes reengineering, trust among partners, open information sharing, and performance measurement are critical factors for Web-based SCC implementation success. In addition, this study revealed that Web-based SCC implementation is positively related to supply chain relationship quality, performance effectiveness, and performance efficiency.

Empirical Investigation of Critical Success Factors for Implementing Business Intelligence Systems in Multiple Engineering Asset Management Organisations

2011 ◽  
pp. 2039-2063
Author(s):  
William Yeoh ◽  
Jing Gao ◽  
Andy Koronios
Keyword(s):  
Business Intelligence ◽  
Asset Management ◽  
Delphi Study ◽  
Critical Success Factors ◽  
Success Factors ◽  
Business Case ◽  
Management Support ◽  
Critical Success ◽  
Compliance Requirements ◽  
Development Approach

Engineering asset management organisations (EAMOs) are increasingly motivated to implement business intelligence (BI) systems in response to dispersed information environments and compliance requirements. However, the implementation of a business intelligence (BI) system is a complex undertaking requiring considerable resources. Yet, so far, there are few defined critical success factors (CSFs) to which management can refer. Drawing on the CSFs framework derived from a previous Delphi study, a multiple-case design was used to examine how these CSFs could be implemented by five EAMOs. The case studies substantiate the construct and applicability of the CSFs framework. These CSFs are: committed management support and sponsorship, a clear vision and well-established business case, business-centric championship and balanced team composition, a business-driven and iterative development approach, user-oriented change management, a business-driven, scalable and flexible technical framework, and sustainable data quality and integrity. More significantly, the study further reveals that those organisations which address the CSFs from a business orientation approach will be more likely to achieve better results.

scholarly journals Six Sigma as a competitive strategy: Main applications, implementation areas and critical success factors (CSF)

DYNA ◽  
2019 ◽  
Vol 86 (209) ◽  
pp. 160-169 ◽  
Author(s):  
Aida López Guerrero ◽  
Jesús Andrés Hernández Gómez ◽  
Karla Isabel Vealázquez Victorica ◽  
Luz Del Consuelo Olivares Fong
Keyword(s):  
Six Sigma ◽  
Critical Success Factors ◽  
Success Factors ◽  
Management Support ◽  
Organizational Infrastructure ◽  
Critical Success ◽  
Is Management ◽  
Administrative Area ◽  
Culture Education ◽  
And Training

Organization’s competitiveness and profitability are part of its main objectives, developing different strategies to position themselves as one of the best, being one of these strategies Six Sigma (SS), initially developed in processes of manufacturing to eliminate production and services defects. However, literature has reported various applications and areas of implementation of SS, such as the administrative area. The objective of this article is to present results obtained in literature review related to the SS strategy. The article begins with basic strategy definitions, followed by the main applications and implementation areas, additionally, an analysis of the critical success factors (CSF) is shown as a suggestion for those who wish to develop the strategy and improve the administrative processes. The CSF is: Management Support and Commitment, Relationship with Clients, Organizational Culture, Education and Training, Organizational Infrastructure and Communication.

scholarly journals Critical Success Factors (CSFs) for e-Procurement Adoption in the Nigerian Construction Industry

Buildings ◽  
2019 ◽  
Vol 9 (2) ◽  
pp. 47 ◽  
Author(s):  
Adedeji Afolabi ◽  
Eziyi Ibem ◽  
Egidario Aduwo ◽  
Patience Tunji-Olayeni ◽  
Olufunke Oluwunmi
Keyword(s):  
Construction Industry ◽  
Critical Success Factors ◽  
Success Factors ◽  
Empirical Studies ◽  
Principal Component ◽  
Success Factor ◽  
Management Support ◽  
Critical Success ◽  
Physical Infrastructure ◽  
Information And Communication

Previous research works on the integration of e-Procurement technologies in the construction process in Nigeria showed that it has been slow and low. However, there are few empirical studies on the duration for which it has permeated the construction industry, the actual proponents and the metrics that can engender successful integration of e-Procurement technologies, applications, and tools in the construction procurement process, especially in a developing country like Nigeria. The study was aimed at evaluating the critical success factors (CSFs) for e-Procurement adoption in the Nigerian construction industry. The study was carried out in the six geo-political zones in Nigeria using a survey research design. Construction stakeholders were selected using purposive and random sampling techniques. A total of 1092 questionnaires were retrieved in this study, but the data of 759 actual users of e-Procurement systems were analyzed in this study using descriptive statistics and principal component analysis (PCA). An assessment of the duration users have been participating in the e-Procurement environment revealed that most Quantity Surveyors have been exposed to the use of e-Procurement technologies for over 10 years. A large proportion of the construction stakeholders picked up the use of the technology within the last 5 years. Further analysis showed that contracting firms have the largest participation in the use of e-Procurement systems. The study also revealed that construction stakeholders perceived the availability of reliable, affordable, and fast Internet services as the most critical success factor for the adoption of e-Procurement technologies. The critical success factors (CSFs) were further classified into management support for physical infrastructure, and human factors and characteristics of the technology. The study showed that these critical success factors (CSFs) are crucial for the adoption of e-Procurement systems in the Nigerian construction industry. The study recommended that there is still a need for increased awareness of the e-Procurement tools and technologies and the benefits that are accrued from their use among public sector construction participants. This will in turn influence the provision of the required information and communication technology (ICT) physical infrastructure and formulation of appropriate policies and standards for successful e-Procurement integration in the Nigerian construction industry.

scholarly journals A Model of the Critical Success Factors for the Neom Project in the Context of a Project Management Information System

2018 ◽  
Vol 10 (1) ◽  
pp. 1
Author(s):  
Umar Ammar Altahtooh
Keyword(s):  
Information System ◽  
Project Management ◽  
Management Information System ◽  
Critical Success Factors ◽  
Success Factors ◽  
Management Information ◽  
Critical Success ◽  
Special Area ◽  
Project Management Information System ◽  
Urban Project

Saudi Arabia’s Vision 2030 entails huge investments into developing mega-projects. The Neom Project is totally different from any other urban project in the world. Right now, it is under construction. Neom is the first independent special area spread over three countries: Saudi Arabia, Egypt, and Jordan. This paper proposes a model of the critical success factors (CSFs) for the Neom Project in the context of a project management information system (PMIS). The researcher used case study analysis as the research methodology to develop the model. A total of four CSFs were identified from the four case studies.

Critical success factors for project management support information systems: SEBRAE/RN Case

2016 ◽  
Vol 9 (1) ◽  
pp. 8 ◽  
Author(s):  
Tâmara Patrícia Filgueira de Melo Moura
Keyword(s):  
Project Management ◽  
Information Systems ◽  
Critical Success Factors ◽  
Success Factors ◽  
Project Managers ◽  
Management Support ◽  
Case Study Methodology ◽  
Critical Success ◽  
Quantitative And Qualitative Research ◽  
Economic Climate

The current economic climate is driving the work of companies in the execution of projects that need to be managed and monitored periodically. Historically term goals, cost and quality are thermometers to measure success or failure of companies. For better project management, systems are needed that give support from the structure to the budget of each project, as well as its monitoring throughout the execution. The result of the components mentioned above reflect the overall results of the institution. Therefore, this study investigated through case study methodology, critical success factors for information systems that support project management in Sebrae/RN, and sought, through the project managers, to raise factors that influence decisions in search of improving the performance of the organization studied. Thus, a quantitative and qualitative research was applied. The results showed the critical success factors that hinder optimal performance of information systems from the structuring to the execution and monitoring of projects.

Critical Success Factors for the Implementation of Business Intelligence Systems

2018 ◽  
Vol 9 (2) ◽  
pp. 27-46 ◽  
Author(s):  
Florian Eder ◽  
Stefan Koch
Keyword(s):  
Business Intelligence ◽  
Critical Success Factors ◽  
Success Factors ◽  
Qualitative Content Analysis ◽  
Expert Interviews ◽  
Management Support ◽  
Intelligence System ◽  
Critical Success ◽  
Business Intelligence Systems ◽  
Definition Of

This article focuses on critical success factors during the implementation of a business intelligence system. The existing literature was reviewed, and critical success factors were extracted. Subsequently, the critical success factors that occur in practice were collected through qualitative expert interviews that are analysed through a qualitative content analysis. The critical success factors found in literature are afterwards compared with those that have been collected during the expert interviews. It was found that many of the critical success factors were mentioned in the literature and in the expert interviews as well, such as a strong management support, a light-weight approach, user acceptance, the project team and data quality. In addition, the performance of the business intelligence system, the definition of standards, terminology and key performance indicators as well as an institutionalization and integration of business intelligence were mentioned in the expert interviews.

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