Differential Customer Responsiveness to Time-Of-Use Tariffs

2020 ◽  
Author(s):  
Qiuyang Ma ◽  
Ran Li ◽  
Furong Li
Keyword(s):  
Customer Responsiveness

scholarly journals Risk-constrained optimal bidding and scheduling for load aggregators jointly considering customer responsiveness and PV output uncertainty

2021 ◽  
Vol 7 ◽  
pp. 4722-4732
Author(s):  
Hongtao Shen ◽  
Peng Tao ◽  
Ruiqi Lyu ◽  
Peng Ren ◽  
Xinxin Ge ◽  
...  
Keyword(s):  
Output Uncertainty ◽  
Customer Responsiveness ◽  
Optimal Bidding

E-Services for Managing and Orchestrating Organizational Networks

2011 ◽  
pp. 1-15
Author(s):  
Marijn Janssen
Keyword(s):  
Electronics Industry ◽  
Consumer Electronics ◽  
Organizational Networks ◽  
Lead Times ◽  
Demand And Supply ◽  
Organizational Network ◽  
Empirical Results ◽  
Customer Responsiveness ◽  
Electronic Intermediaries ◽  
Specific Expertise

Organizations increasingly cooperate in organizational networks to remain competitive. Electronic intermediaries can provide all kinds of e-services to support the creation and management of such networks. While there has been substantial discussion on intermediaries matching demand and supply, there has been little analysis in relation to the management and orchestration of organizational networks. In this chapter, we analyze an intermediary that uses e-services for orchestrating a network in the consumer electronics industry. The empirical results show that the coordination and management of networks requires specific expertise and skills which could be provided by specialized intermediaries. The primary value creation activity of the intermediary is leveraging the products, activities, and knowledge of the specialized companies and providing e-services for orchestrating the organizational network to create short lead times, improve customer responsiveness, and ensure adaptability.

Effect of Information Technology on Warehousing and Inventory Management for Competitive Advantage

2021 ◽  
pp. 570-593
Author(s):  
Ilyas Masudin ◽  
Bangalie Sumah ◽  
Fien Zulfikarijah ◽  
Dian Palupi Restuputri
Keyword(s):  
Information Technology ◽  
Organizational Performance ◽  
Customer Service ◽  
Inventory Management ◽  
Business Performance ◽  
Labor Costs ◽  
Adoption Of Technology ◽  
Use Of Technology ◽  
Customer Responsiveness ◽  
Product Delivery

This chapter examined how the use of technology in inventory control impacts organizational performance since inventory is the most valued asset of an organization. From the summary of this study, it can be concluded that the adoption of technology as RFID in inventory management leads to improve the organizational performance in both financial and customer responsiveness. In the business performance, RFID could improve the organizational performance in terms of reducing inventory carrying costs on the warehouse, such as lowering the expiring cost of the product stocked, increasing space in a warehouse, avoiding exceed inventory, and decreasing labor costs. Moreover, from the perspective of customer service, the adoption of RFID could increase customer responsiveness in terms of reducing stock out risk, increasing the accuracy of product delivery, and increasing the interaction between customers with the organization.

Automotive Industry Information Systems

2011 ◽  
pp. 89-102
Author(s):  
Mickey Howard ◽  
Philip Powell ◽  
Richard Vidgen
Keyword(s):  
Supply Chain ◽  
Information Flow ◽  
Mass Production ◽  
Customer Order ◽  
Customer Responsiveness ◽  
The World ◽  
Significant Step ◽  
World Industry ◽  
Real Time Information ◽  
Time Information

Building cars to customer order has been the goal of volume vehicle manufacturers since the birth of mass production. Eliminating the vast stocks of unsold vehicles held in distribution parks around the world represents potential savings worth billions, yet the current supply chain resembles islands of control, driven by production push. Despite recent advances in information technology offering total visibility and real-time information flow, transforming an” old world” industry to adopt customer responsiveness and build-to-order represents a significant step change. This requires overcoming barriers both within and between supply partners and at all levels of the supply chain. Yet, what are these barriers really like and how can the industry overcome them?

CRM Index Development and Validation in Indian Banking Sector

2012 ◽  
Vol 3 (2) ◽  
pp. 10-32 ◽  
Author(s):  
Arun Kumar Agariya ◽  
Deepali Singh
Keyword(s):  
Factor Analysis ◽  
Banking Sector ◽  
Structural Model ◽  
Factor Model ◽  
Support Service ◽  
Customer Relationship ◽  
Covariance Model ◽  
Customer Support ◽  
Customer Responsiveness ◽  
Development And Validation

This study caters to developing a reliable and valid CRM (customer relationship management) index specifically catering to Indian banking sector. An exhaustive review of literature on CRM was followed by depth interview and questionnaire survey of customers of different banking organizations all across India. Exploratory factor analysis was followed by confirmatory factor analysis which was presented in three forms: the single factor model, covariance model, and the structural model. The covariance model shows CRM in Indian banking sector as a multidimensional construct comprising of factors, namely, organizational structure and customer support, service quality, trust, technology, personalization, and market orientation. The structural model validates the previously extracted factors along with their indicators. The validation of CRM scale is done through a case based method for development of CRM Index along with the customer and service provider weights with the help of questionnaire design and survey conducted. The proposed index can serve as a strategic tool in enhancing the customer responsiveness and overall performance of the banking organizations.

scholarly journals Largest IM Platform In China Tecents QQ

2011 ◽  
Vol 8 (1) ◽  
pp. 95-102 ◽  
Author(s):  
Jane Peihusn Wu ◽  
Terrill L. Frantz
Keyword(s):  
Service Provider ◽  
Life Style ◽  
Instant Messaging ◽  
Core Competencies ◽  
Mainland China ◽  
Value Added ◽  
Extensive Analysis ◽  
Customer Responsiveness ◽  
The World ◽  
Communication Methods

This case illustrates how Mainland China based Tencent Holdings Ltd., through focusing on its core competencies, has rapidly evolved into a technology powerhouse in the global Instant Messaging market. In just over a decade, the company has influenced and changed the communication methods and life-style of hundreds of millions of Chinese in China and around the world. Staying true to its core competencies, such as intense attention to innovation, efficiency, and customer responsiveness, the company successfully expanded its marketplace footprint from a locally-sighted, straight-forward telecommunications service provider into a complex, internet value-added service provider with a global reach. This case includes an introduction to the instant messaging industry, followed by a profile of the company. Also, an extensive analysis of Tencents core competencies is presented, along with a summary of the companys path towards internationalization.

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