scholarly journals The Second Computer Assisted Telephone Interview (CATI) Forum: The state of play of CATI survey methods in Australia

2001 ◽  
Vol 25 (3) ◽  
pp. 272-274 ◽  
Author(s):  
David Wilson ◽  
Anne Taylor ◽  
Catherine Chittleborough
Keyword(s):  
Telephone Interview ◽  
Survey Methods ◽  
The State ◽  
Computer Assisted ◽  
Computer Assisted Telephone Interview ◽  
Cati Survey

Methodological issues in the design and conduct of public health computer assisted telephone interview surveys: the case of informal carers in Australia

2009 ◽  
Vol 15 (2) ◽  
pp. 132 ◽  
Author(s):  
Nina Van Dyke
Keyword(s):  
Telephone Interview ◽  
Social Issues ◽  
English Speakers ◽  
Computer Assisted ◽  
Computer Assisted Telephone Interview ◽  
Opt Out ◽  
Cost Efficient ◽  
Informal Carers ◽  
Interviewer Training ◽  
Cati Survey

The academic literature contains surprisingly little information regarding the design and conduct of surveys dealing with sensitive social issues. The present paper is an attempt to help fill that gap so that other researchers conducting similar projects can learn from our experience. In particular, I focus on the various challenges we encountered in carrying out a computer assisted telephone interview (CATI) survey of informal carers in Australia, our responses to these challenges and our learnings from this endeavour. In the present article, I discuss the following issues: cost-efficient sampling for small numbers; opt-out versus opt-in approaches to respondent participation; status errors in administrative data; reducing respondent refusals; interviewing non-English speakers; questionnaire topic order; carers who care for more than one person; and interviewer training, including interviewer and/or respondent distress. The conclusions were: (1) carers are generally willing and able to answer quite sensitive questions around caring, despite the fact that they may become distressed in doing so; (2) carers are willing to answer a rather long (25 min) telephone survey; (3) thorough interviewer training is critically important, with an emphasis on achieving a balance between sensitivity and efficiency; and (4) respondents should be given the opportunity at the end of the interview to make additional comments and to provide their contact details should they desire follow up from an appropriate authority.

Do Initial Respondents Differ From Callback Respondents? Lessons From a Mobile CATI Survey

2016 ◽  
Vol 35 (5) ◽  
pp. 606-618
Author(s):  
Paula Vicente ◽  
Catarina Marques
Keyword(s):  
Mobile Phones ◽  
Telephone Interview ◽  
Response Rate ◽  
Computer Assisted ◽  
Computer Assisted Telephone Interview ◽  
Initial Sample ◽  
Mobile Computer ◽  
Using Data ◽  
Cati Survey

Mobile phones are increasingly being used to conduct mobile computer-assisted telephone interview (CATI) surveys and some say it is just a question of time before they replace fixed phones. Although mobile phones allow their users to be called anywhere and at any time, a 100% response rate (RR) is unlikely to be achieved with a single call attempt. Callbacks are costly and delay fieldwork completion, but they are worth the effort when better overall RRs as well as those for specific subgroups of the population are obtained. Using data collected on a nationwide mobile CATI survey, this article investigates the differences between initial and callback respondents. Findings reveal that although the majority of interviews were achieved with a single call attempt, the initial sample differed from the callback sample in terms of the age and residence of respondents. Additionally, callback respondents were more likely to be interviewed outside home.

Implementing a computer-assisted telephone interview (CATI) system to increase colorectal cancer screening: A process evaluation

2006 ◽  
Vol 61 (3) ◽  
pp. 419-428 ◽  
Author(s):  
Mary Jo White ◽  
Jennifer R. Stark ◽  
Roger Luckmann ◽  
Milagros C. Rosal ◽  
Lynn Clemow ◽  
...  
Keyword(s):  
Colorectal Cancer ◽  
Cancer Screening ◽  
Colorectal Cancer Screening ◽  
Process Evaluation ◽  
Telephone Interview ◽  
Computer Assisted ◽  
Computer Assisted Telephone Interview

The status and needs of vocational education in Zachodniopomorskie voivodship

2017 ◽  
Vol 62 (4) ◽  
pp. 49-67
Author(s):  
Beata Bieszk-Stolorz ◽  
Anna Gdakowicz ◽  
Iwona Markowicz
Keyword(s):  
Vocational Education ◽  
Telephone Interview ◽  
Survey Method ◽  
Educational Institutions ◽  
Computer Assisted ◽  
Computer Assisted Telephone Interview ◽  
Research Project ◽  
Post Secondary ◽  
Technical Schools ◽  
The Status

The article aims at presenting the educational offer and the needs of vocational education institutions in Zachodniopomorskie voivodship. The survey within the framework of the research project Diagnosis of the offer and needs of educational institutions in Zachodniopomorskie voivodship in the area of vocational education, was conducted in 2014 in cooperation with the Voivodship Labour Office in Szczecin. The study was performed with diagnostic survey method using PAPI (traditional interview) and CATI (computer assisted telephone interview) techniques. The survey covered basic vocational and technical schools, institutions preparing for work, specialised secondary and post-secondary schools as well as universities. The respondents answered 24 questions concerning the potential of vocational education, its didactic needs and infrastructure, as well as cooperation with employers in Zachodniopomorskie voivodship. The results of the survey showed, i.a. that the institutions of vocational education in Zachodniopomorskie are underfunded.

The Use of a Computer-assisted Telephone Interview Technique in a General Practice Research Study

1993 ◽  
Vol 10 (4) ◽  
pp. 454-458 ◽  
Author(s):  
DOUGLAS HARRIS ◽  
JEREMY GRIMSHAW ◽  
JOHN LEMON ◽  
IAN T RUSSELL ◽  
ROSS TAYLOR
Keyword(s):  
General Practice ◽  
Research Study ◽  
Telephone Interview ◽  
Practice Research ◽  
Computer Assisted ◽  
Computer Assisted Telephone Interview ◽  
Interview Technique

scholarly journals Automated and Interviewer-Administered Mobile Phone Surveys in Burkina Faso: Sociodemographic Differences Among Female Mobile Phone Survey Respondents and Nonrespondents (Preprint)

2020 ◽  
Author(s):  
Abigail R Greenleaf ◽  
Aliou Gadiaga ◽  
Yoonjoung Choi ◽  
Georges Guiella ◽  
Shani Turke ◽  
...  
Keyword(s):  
Burkina Faso ◽  
Cell Phone ◽  
Telephone Interview ◽  
Interactive Voice Response ◽  
Computer Assisted ◽  
Computer Assisted Telephone Interview ◽  
Telephone Interviews ◽  
Phone Survey ◽  
Voice Response

BACKGROUND The remarkable growth of cell phone ownership in low- and middle-income countries has generated significant interest in using cell phones for conducting surveys through computer-assisted telephone interviews, live interviewer-administered surveys, or automated surveys (ie, interactive voice response). OBJECTIVE This study aimed to compare, by mode, the sociodemographic characteristics of cell phone owners who completed a follow-up phone survey with those who did not complete the survey. METHODS The study was based on a nationally representative sample of women aged 15 to 49 years who reported cell phone ownership during a household survey in Burkina Faso in 2016. Female cell phone owners were randomized to participate in a computer-assisted telephone interview or hybrid interactive voice response follow-up phone survey 11 months after baseline interviews. Completion of the phone survey was defined as participants responding to more than 50% of questions in the phone survey. We investigated sociodemographic characteristics associated with cell phone survey completion using multivariable logistic regression models, stratifying the analysis by survey mode and by directly comparing computer-assisted telephone interview and hybrid interactive voice response respondents. RESULTS A total of 1766 women were called for the phone survey between November 5 and 17, 2017. In both the computer-assisted telephone interview and hybrid interactive voice response samples, women in urban communities and women with secondary education or higher were more likely to complete the survey than their rural and less-educated counterparts. Compared directly, women who completed the hybrid interactive voice response survey had higher odds of having a secondary education than those who completed computer-assisted telephone interviews (odds ratio 1.7, 95% CI 1.1-2.6). CONCLUSIONS In Burkina Faso, computer-assisted telephone interviews are the preferred method of conducting cell phone surveys owing to less sample distortion and a higher response rate compared with a hybrid interactive voice response survey.

scholarly journals Gerontechnology — new opportunities in the service of older adults

2021 ◽  
Vol 13 (3) ◽  
pp. 114-126
Author(s):  
Katarzyna Halicka ◽  
Dariusz Surel
Keyword(s):  
Older Adults ◽  
Technology Use ◽  
Telephone Interview ◽  
Population Ageing ◽  
Ease Of Use ◽  
Daily Functioning ◽  
Computer Assisted ◽  
Computer Assisted Telephone Interview ◽  
Interview Methods ◽  
Ethical Criteria

Abstract The increasingly more visible trend of population ageing necessitates creating technologies supporting the functioning of older adults. Consequently, more gerontechnologies emerge designed to help the older adults in their daily functioning, from devices monitoring the health to special trolleys improving the mobility or Virtual Reality devices for active learning. This article aimed to determine the most desired group of gerontechnologies among current and future users. It focused on individual assessments of the most desirable group of gerontechnologies based on various criteria. The investigation aimed to find the criterion rated the highest in the selected group of gerontechnologies. The gerontechnology group was assessed against seven groups of criteria distinguished by the authors, i.e., Technology Innovation, Technology Demand, Social and Ethical Criteria, Technology Usability, Technology Functionality, Technology Ease of Use and Technology Use Risk. The survey was conducted in the form of a questionnaire, using CAWI (Computer-Assisted Web Interview) and CATI (Computer-Assisted Telephone Interview) methods, with the research sample comprised of 1 152 residents of Poland. Thus far, no studies have been conducted to evaluate this group of technologies based on the above-mentioned criteria.

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