Pelaksanaan ISO 9000: Pengajaran dari Kajian Lalu

2012 ◽  
Author(s):  
Ahmad Jusoh ◽  
Shafuddin Mohd Yatim
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Positive Impact ◽  
Iso 9000 ◽  
Organization Performance ◽  
Total Quality ◽  
Subject Analysis ◽  
Management Quality ◽  
Long Run ◽  
The Subject

Kertas ini mengulas isu pelaksanaan sistem pengurusan kualiti dalam sesebuah organisasi. Penerangan am berkaitan ISO 9000 diberikan untuk memberikan kefahaman awal. Perbincangan dimulakan dengan analisis tumpuan dalam kajian sebelum ini. Lanjutan daripada itu, perbincangan dan ulasan akhirnya tertumpu kepada isu pelaksanaan ISO 9000, motif pensijilan dan kesan ke atas prestasi organisasi. Perbincangan dan ulasan yang dibuat adalah bersandarkan kepada dapatan kajian–kajian empirikal lalu. Pengajaran yang dapat dicungkil daripada perbincangan dan ulasan tersebut ialah pelaksanaan ISO 9000 mestilah dibuat atas dasar penambahbaikan kualiti bagi menikmati kesan positif yang berganda dalam jangka panjang. Kata kunci: ISO 9000; prestasi organisasi; pengurusan kualiti menyeluruh; jaminan kualiti; kepuasan pelanggan This paper comments on the issue of quality management system implementation in an organization. General explanation on ISO 9000 is given to provide basic understanding on the subject. Analysis of the focus of studies in previous research was done to initiate the discussion. The following discussions and comments are focused on the issue of ISO 9000 implementation, certification motives and its impact on the performance of an organization. The discussions and comments are based on previous empirical findings. Finally, the lesson that can be learned from previous empirical research is that in order to gain positive impact in the long run, ISO 9000 should be implemented for quality improvement. Key words: ISO 9000; organization performance; total quality management; quality assurance; customer satisfaction

The Case of ISO 9000 Quality Management System Certification in a Faculty of a Turkish Public University

2016 ◽  
pp. 257-278
Author(s):  
Mehmet Eymen Eryılmaz ◽  
Duygu Acar Erdur ◽  
Olcay Bektaş ◽  
Esen Kara ◽  
Ebru Aydoğan
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9000 ◽  
Public University ◽  
Extensive Literature ◽  
Total Quality ◽  
Structured Interviews ◽  
Collection Methods

It is clear that ISO 9000 Quality Management System and Total Quality Management have an extensive literature. However, it is observed that the literature principally focuses on implementation consequences of them. In this study, ISO 9000 Quality Management System certification process in a faculty of a Turkish public university is taken into consideration. However, the study focuses on not only consequences of taking this certification but also its' triggers and processes. To examine these triggers, processes and consequences, data collection methods of the study were semi-structured interviews and unstructured participative observation. In addition, extensive amount of document was used to make triangulation.

The Case of ISO 9000 Quality Management System Certification in a Faculty of a Turkish Public University

2018 ◽  
pp. 2120-2143
Author(s):  
Mehmet Eymen Eryılmaz ◽  
Duygu Acar Erdur ◽  
Olcay Bektaş ◽  
Esen Kara ◽  
Ebru Aydoğan
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9000 ◽  
Public University ◽  
Extensive Literature ◽  
Total Quality ◽  
Structured Interviews ◽  
Collection Methods

It is clear that ISO 9000 Quality Management System and Total Quality Management have an extensive literature. However, it is observed that the literature principally focuses on implementation consequences of them. In this study, ISO 9000 Quality Management System certification process in a faculty of a Turkish public university is taken into consideration. However, the study focuses on not only consequences of taking this certification but also its' triggers and processes. To examine these triggers, processes and consequences, data collection methods of the study were semi-structured interviews and unstructured participative observation. In addition, extensive amount of document was used to make triangulation.

Quality Management of an Infrastructure Project with A Case Study of Two-Tier Flyover Bridge

2021 ◽  
pp. 44-50
Author(s):  
M. Ram Babu ◽  
T. Seshadri Sekkhar
Keyword(s):  
Quality Management ◽  
Construction Projects ◽  
Management Practices ◽  
Quality Management System ◽  
Construction Project ◽  
Point Of View ◽  
Construction Process ◽  
Total Quality ◽  
Bridge Construction ◽  
Management Quality

Quality management in the project is of considerable importance from both an economic and a social point of view. The bridge construction project is located on the local road networks and focuses on many complex problems and issues that can be effectively solved by the quality management process. The research is to identify the best system for quality management in the bridge construction project. Quality Management plays an important role in the entire construction process. Total Quality Management, Quality Assurance and Quality Control ranked highest respectively as a part of quality management practices being followed in projects. Finding defects early will save you a lot of money, and you will see the project proceed as expected. The results of this study will document the early defects and solutions to it which help to improve the quality system of bridge construction projects. It focuses on providing a tool and idea to improve quality management for the construction. It also assists the contractor, consultancy and customer to understand best practices for the quality management system used in the bridge construction process.

scholarly journals The effect of different factors on intention to apply total quality management system in petroleum and liquefied gas enterprises in Vietnam: The role of the leader’s personality

2021 ◽  
Vol 9 (4) ◽  
pp. 949-956 ◽  
Author(s):  
Truong Duc Thao ◽  
Duong Minh Tu
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Technology Acceptance ◽  
Management System ◽  
Quality Management System ◽  
Positive Impact ◽  
Liquefied Petroleum Gas ◽  
Total Quality ◽  
Acceptance Model ◽  
Liquefied Gas

This study was conducted based on Davis's extended technology acceptance model (TAM) (1989) and survey data of 486 petroleum and liquefied gas enterprises in Vietnam on their intention to apply using a total quality management (TQM) system. Research results show that factors such as (1) Perception of the effectiveness of TQM; (2) Perception of the effectiveness of the convenience in using TQM; and (3) Perception of the effectiveness of TQM compared to the old system which has a positive impact on the intention to apply the total quality management system in petroleum and liquefied petroleum gas enterprises in Vietnam. Besides, the perception of decision-makers on issues related to quality management in these enterprises also has a direct influence on the perception of the TQM usability and indirect effect of the intention to use TQM application in these enterprises.

scholarly journals APPLICATION OF THE COMPREHENSIVE TOTAL QUALITY MANAGEMENT ON KING KHALID UNIVERSITY IN SAUDI ARABIA

2021 ◽  
pp. 9-13
Author(s):  
Nidaa Abdulwahab Arishi ◽  
Maged Mustafa Al-Dubai
Keyword(s):  
Saudi Arabia ◽  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Quality System ◽  
Future Research ◽  
Organization Performance ◽  
Total Quality ◽  
Management Quality ◽  
Research Findings

This study aims to study the Comprehensive Total Quality Management On king Khalid University In Saudi Arabia to better performance. The main problem is that quality standers from one time to another are changeable, and universities should update the quality system to enhance organizational performance. For data analysis and hypothesis testing, the S.E.M. tool and several statistical methods such as the maximum likelihood estimate and regression technique will be utilized to understand the dimensionality of the variables. Based on research findings, theoretical and practical implications will be discussed. Limitations and recommendations for future research were also highlighted. KEYWORDS: Total Quality Management, Quality System, Organization Performance.

Gestión de riesgos empresariales: los necesarios cambios

Oikos ◽  
2016 ◽  
Vol 19 (39) ◽  
pp. 93 ◽  
Author(s):  
Ricardo Vega Bois
Keyword(s):  
Risk Management ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9000 ◽  
Management Control ◽  
System Requirements ◽  
Requirements Quality ◽  
Management Recommendations ◽  
Environmental Audits

RESUMENLa normas de la serie ISO 9000 – 2000, Sistema de Gestión de Calidad, Requisitos de un Sistema de Gestión de Calidad, Recomendaciones para la mejora de desempeño en base a un Sistema de Gestión de calidad y Directrices para la realización de auditorías medioambientales y de calidad, han sido base para la evaluación, implementación, aplicación y seguimiento de sistemas de Control de Gestión Empresarial, estando en la actualidad (2015) en un procesos de revisión y propuesta, lo que implicará algunos cambios de forma y otros de fondo interesantes de considerar.Palabras clave: gestión, riesgos, control de gestión, calidad, normas internacionales.Enterprise risk management: the necessary changesABSTRACTThe standards ISO 9000 - 2000 Quality Management System, System Requirements Quality Management Recommendations for improving performance based on a Quality Management System and Guidelines for conducting environmental audits and quality have been the basis for evaluation, implementation, enforcement and monitoring systems Control Management, being at present (2015) in a review and proposal processes, which involve some changes in form and other interesting background consider.Keywords: management, risk, management control, quality international standards.Gestão de riscos empresariais: as mudanças necessárias RESUMO As normas da série ISO 9000-2000, Sistema de Gestão da Qualidade, Requisitos de um Sistema de Gestão de Qualidade, Recomendações para a melhora do desempenho com base a um Sistema de Gestão da Qualidade e Diretrizes para a realização de auditorias meio ambientais e de qualidade, têm sido a base para a avaliação, implementação, aplicação e fiscalização de Sistemas de Controle de Gestão Empresarial, sendo na atualidade (2015) num processo de revisão e proposta, que implicará algumas mudanças na forma e outros de fundo interessante de considerar.Palavras-chave: gestão, risco, controle de gestão, qualidade, normas internacionais.

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