ENHANCING BUSINESS COLLABORATIONS WITH CLIENT-ORIENTED PROCESS CONTROL

2011 ◽  
Vol 20 (01) ◽  
pp. 1-37 ◽  
Author(s):  
SAMUIL ANGELOV ◽  
JOCHEM VONK ◽  
PAUL GREFEN ◽  
KRISHNAMURTHY VIDYASANKAR
Keyword(s):  
Process Control ◽  
Web Service ◽  
Service Providers ◽  
Proof Of Concept ◽  
Prototype Implementation ◽  
Organizational Settings ◽  
Collaborative Processes ◽  
Business Agility ◽  
Process Execution

Nowadays, business collaborations have to be highly dynamic and flexible to allow companies to operate efficiently and effectively in complex and volatile markets. To increase the business agility of service consumers, it is fundamental that service providers enhance the visibility of parts of their collaborative processes. Service providers are required to release both the process structures of the services offered and their status during execution. To further increase the flexibility of business collaborations, certain control over the process execution has to be offered to service consumers. In this paper, we present a framework for the support of process control in cross-organizational settings. We specify the control primitives that can be used to exert control on activities and processes before, during and after their executions. These primitives empower service consumers to postpone activity and process executions, bypass minor activities, repeat their executions, etc. We describe an approach to the support of these control primitives by service providers. We demonstrate the application of our framework with a case study from the healthcare domain. A proof-of-concept prototype implementation based on Web service technology is presented.

Grid Business Process

2008 ◽  
pp. 257-297 ◽  
Author(s):  
Asif Akram ◽  
Rob Allen ◽  
Sanjay Chaudhary ◽  
Prateek Jain ◽  
Zakir Laliwala
Keyword(s):  
Web Services ◽  
Web Service ◽  
Business Process ◽  
Use Cases ◽  
Proof Of Concept ◽  
Service Standards

This chapter presents a ‘Case Study’ based on the distributed market. The requirements of this Grid Business Process are more demanding than any typical business process deployed within a single organization or enterprise. Recently different specifications built on top of Web service standards have originated from the Grid paradigm to address limitations of stateless Web services. These emerging specifications are evaluated in the first part of the chapter to capture requirements of a dynamic business process i.e. Business Process Grid. In second part of the chapter, a case study with different use cases is presented to simulate various scenarios. The abstract discussion and requirements of the case study is followed by the actual implementation. The implementation is meant for the proof-of-concept rather than fully functional application.

A Case Study

2018 ◽  
Vol 8 (1) ◽  
pp. 44-57
Author(s):  
M. Mohanned Kazzaz ◽  
Marek Rychlý
Keyword(s):  
Decision Making ◽  
Web Service ◽  
Service Availability ◽  
Decision Making Process ◽  
Adaptive Mechanism ◽  
Context Aware ◽  
Proof Of Concept ◽  
Traffic Jam ◽  
Service Migration

This article provides a proof-of-concept of the applicability and reusability of the authors proposed framework for web service migration through a traffic jam detection case study. The framework migrates mobile hosted web services between mobile vehicles using context-aware self-adaptive mechanism in order to guarantee service availability and quality. A decision-making process is implemented to select the best destination vehicle from between the found possible migrations based on prioritized criteria set.

scholarly journals The Motivation and Objective Factors of Web Psychological Counselors’ Free Services: A Case Study of www.Psy525.cn

2015 ◽  
Vol 7 (4) ◽  
pp. 112 ◽  
Author(s):  
Jian Zhao
Keyword(s):  
Mental Health ◽  
Web Service ◽  
Service Providers ◽  
Service System ◽  
Guidance And Counseling ◽  
Group Affiliation ◽  
Psychological Counseling ◽  
Professional Background ◽  
And Performance

<p>Providing netizens with free psychological guidance and counseling, of which an important link is to improve web psychological counselors’ motivation for free services, is an integral part of establishing China’s web service system for mental health. Based on the case study of China’s largest free psychological counseling website—www.psy525.cn, this study found that objective factors such as age, professional background, grade of practice qualification, authentication of practice qualification, and service providers’ group affiliation could have remarkable influences on web psychological counselors’ behavior and performance that reflect their motivation for free services indirectly.</p>

Parallelizing Web Service Upload \ Download files

2018 ◽  
Vol 8 (3) ◽  
pp. 15
Author(s):  
Mustapha Mohammed Baua'a
Keyword(s):  
Web Services ◽  
Response Time ◽  
Web Service ◽  
File System ◽  
Programming Environment

The I\O file system Read\Write operations are considered the most significant characteristics. Where, many researchers focus on their works on how to decrease the response time of I\O file system read\write operations. However, most articles concentrate on how to read\write content of the file in parallelism manner. Here in this paper, the author considers the parallelizing Read\Write whole file bytes not only its contents. A case study has been applied in order to make the idea more clear. It talks about two techniques of uploading\downloading files via Web Service. The first one is a traditional way where the files uploaded and downloaded serially. While the second one is uploaded\ downloaded files using Java thread in order to simulate parallelism technique. Java Netbeans 8.0.2 have been used as a programming environment to implement the Download\Upload files through Web Services. Validation results are also presented via using Mat-lab platform as benchmarks. The visualized figures of validation results are clearly clarifying that the second technique shows better response time in comparison to the traditional way.

Patient and Provider Perspectives Regarding Criteria for Patient Prioritization in Rehabilitation Programs (Preprint)

2019 ◽  
Author(s):  
Julien Déry ◽  
Angel Ruiz ◽  
François Routhier ◽  
Marie-Pierre Gagnon ◽  
André Côté ◽  
...  
Keyword(s):  
Service Providers ◽  
Quebec City ◽  
Web Based ◽  
Rehabilitation Programs ◽  
Provider Perspectives ◽  
Patient Prioritization ◽  
Services Sociaux ◽  
Multiple Case ◽  
Patient And Provider Perspectives

BACKGROUND Queueing patients on waiting lists is a common practice to manage access to rehabilitation services. To increase fairness and equity in access, a strategy emerging from the literature is patient prioritization. The goal is for patients with the greatest needs to be treated first and for patient wait times to be determined objectively on the basis of explicit criteria. Selecting criteria, however, is a complex task because it is important to simultaneously consider the objectives of all stakeholders. OBJECTIVE The aim of this study was to compare service users’ and service providers’ perspectives regarding patient prioritization criteria in two rehabilitation programs. METHODS We conducted a multiple case study in two rehabilitation programs at the Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale in Quebec City (Canada), i.e. a driving evaluation program (DEP) and a compression garment manufacturing program (CGMP). We sent a web-based survey asking two groups (patients and providers) of informed stakeholders to individually produce a set of criteria. We then conducted an inductive thematic analysis where each group’s individual answers were coded and combined in a single set of criteria. RESULTS Stakeholders from the DEP identified a total of 22 criteria to prioritize patients while those from the CGMP listed 27 criteria. Providers shared 76% of the criteria mentioned by patients. Some criteria, such as age, occupation, functional level, pain, absence of caregiver, and time since referral, were considered important by both stakeholders in both programs. CONCLUSIONS Patients and providers tended to have similar opinions about a majority of the criteria to prioritize patients in waitlists. Nonetheless, our study confirms that patients and providers base their choices on different types of knowledge and values, which explains some of the differences observed. Taking into consideration the opinions of all stakeholders concerning prioritization criteria is an important part of the decision-making process, based on a multiple constituency approach.

scholarly journals Quality Assessment of the Services Delivered by a Court, Based on the Perceptions of Users, Magistrates, and Court Officials

2021 ◽  
Vol 13 (2) ◽  
pp. 504
Author(s):  
Patrícia Moura e Sá ◽  
Maria João Rosa ◽  
Gonçalo Santinha ◽  
Cátia Valente
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Service Performance ◽  
Technological Equipment ◽  
Perceived Service Quality ◽  
Positive View ◽  
Depth Interview

This paper aims to measure the quality of the services delivered by a court by assessing the satisfaction of court users and service providers, i.e., magistrates and court officials. For that purpose, a case study was carried out and data were collected by means of a questionnaire based on the SERVPERF instrument, in which perceived service quality is measured, considering court users, magistrates, and court officials’ perceptions of post-service performance. One hundred and fifty-eight questionnaires were successfully returned. An in-depth interview was later conducted to the court administrator to gain a richer understanding of the results achieved and ask follow-up questions. Overall, findings revealed that court users, magistrates, and court officials clearly have a positive view of the services provided, although improvement is needed, particularly in the court’s facilities and technological equipment. The current research sheds some light on the potentialities and difficulties of assessing service quality in the judiciary and contributes to the validation of the SERVPERF instrument in this context.

Evaluating a Functional Family Therapy Intervention: Challenges and Lessons Learned

2021 ◽  
pp. 104973152098560 ◽  
Author(s):  
Katarzyna Celinska
Keyword(s):  
Family Therapy ◽  
Service Providers ◽  
Evaluation Research ◽  
Evaluation Process ◽  
Outcome Evaluation ◽  
Lessons Learned ◽  
Functional Family Therapy ◽  
Functional Family ◽  
Family Based

Purpose: This case study is the introspective account of the evaluation process of Functional Family Therapy (FFT) as implemented in Middlesex County in New Jersey between 2005 and 2011. The study presents challenges and issues in evaluation falling into three main categories. Methods: The case study is based on the recollections and documented experiences of the author who was responsible for all major aspects of the evaluation including designing the study, collecting the data, and handling daily evaluation activities. Results: The author differentiated among three main categories of challenges. In respect to research design, the relative merits of experimental versus nonexperimental designs and quantitative versus qualitative research methods are discussed. The second set of issues involves developing and exercising the social competence skills necessary to form working partnerships with service providers. The third set encompasses logistical barriers encountered during daily evaluation activities. Conclusions: The challenges and lessons learned from conducting the outcome evaluation of FFT are situated within scholarly debates on evaluation research, with the goal of providing further insights into the on-the-ground implementation and process of program evaluations. The experiences, recollections and processes illustrate challenges and solutions applicable to evaluations of other family-based violence prevention interventions.

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