scholarly journals Optimization of Networked Governance Models Using Complex System Governance Concepts in Sports Services

2021 ◽  
Vol 2021 ◽  
pp. 1-11
Author(s):  
Yuhua Gao ◽  
Xinxi Zhen ◽  
Yan Xiong
Keyword(s):  
Complex System ◽  
Service Providers ◽  
Age Distribution ◽  
Network Governance ◽  
Mediating Effect ◽  
Networked Governance ◽  
Governance Model ◽  
Relationship Model ◽  
The Government ◽  
The Impact

In order to increase the participation rate of community residents in sports services, on the governance concept of a complex system, the networked governance model under sports services has been studied. Firstly, by introducing the background of networked governance, the supply of sports services is selected as the research object. The selected sports service providers are the government, universities, enterprises, associations, and residents. Secondly, the structural model of sports service supply has been constructed. Combining the direct effects model and the intermediary relationship model, the questionnaire is designed. The current situation of sports service supply in the study area is analyzed. Finally, on this basis, the networked governance model strategy has been optimized. The results show that because the age distribution of the subjects is relatively young, the residents in the study area have a higher degree of understanding of sports services. In the direct relationship model and the mediating effect model, the 6 fitting indicators are consistent with the standard values, and no abnormal data appeared. The government, universities, and associations have a significant influence on the supply of sports services. The impact of enterprises and residents on the supply of sports services is not significant. The community environment plays an intermediary role in the supply of residents and sports services, and the supply of enterprises and sports services. Network governance should pay more attention to the participation of multiple subjects, change the leading role of the government, break down the communication barriers between supply subjects, establish an information security mechanism, and build an information sharing system. The research results provide a reference direction for the development of network management in sports services.

scholarly journals The Impact of Environmental Regulation on the Location of Pollution-Intensive Industries in China under Agglomeration Effect

2021 ◽  
Vol 18 (8) ◽  
pp. 4045
Author(s):  
Yinhao Wu ◽  
Shumin Yu ◽  
Xiangdong Duan
Keyword(s):  
Environmental Regulation ◽  
Local Economic Development ◽  
Negative Impact ◽  
Empirical Test ◽  
Mediating Effect ◽  
Production Costs ◽  
Agglomeration Effect ◽  
The Government ◽  
Pollutant Discharge ◽  
The Impact

Pollution-intensive industries (PIIs) have both scale effect and environmental sensitivity. Therefore, this paper studies how environmental regulation (ER) affects the location dynamics of PIIs under the agglomeration effect. Our results show that, ER can increase the production costs of pollution-intensive firms (PIFs) by internalizing the negative impact of pollutant discharge in a region, and thus, directly reduces the region’s attractiveness to PIFs. Meanwhile, ER can indirectly reduce the attractiveness of a region to PIFs by reducing the externality of the regional agglomeration effect. Moreover, these influences are regulated by the level of local economic development. Based on the moderated mediating effect model, we find evidence from the site selection activities of newly built chemical firms in cities across China. The empirical test shows that compared with 2014, the proportion of the direct effect of ER to the total effects significantly decreased in 2018, while the proportion of indirect effects under the agglomeration effect increased significantly. Our findings provide reference for the government to design effective environmental policies to guide the location choice of new PIFs.

Electronic Customer Relationship Management (E-CRM) and Customer Loyalty

2022 ◽  
Vol 18 (1) ◽  
pp. 0-0
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Service Providers ◽  
Positive Impact ◽  
Equation Model ◽  
Mediating Effect ◽  
Customer Relationship ◽  
The Impact ◽  
The Relationship

This study examined the impact of E-CRM on customer loyalty with the mediating effect of customer satisfaction in the banking industry. Customer satisfaction is important for loyalty because when the customers are satisfied with the services offered by their service providers, the relationship gets stronger which further leads to positive word-of-mouth. The data was collected using purposive sampling from 836 banks’ customers who were using E-CRM services and the data was analyzed using structural equation model (SEM) through AMOS. The results revealed that E-CRM and customer satisfaction had a significant positive impact on customer loyalty and also customer satisfaction partially mediated the relationship between E-CRM and customer loyalty. This study would offer useful acumen to both academicians and marketers and would help the bank managers to improve the quality of the services provided to their customers.

Critical criteria for enhancing consumption intention in restaurants during COVID-19

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sheng-Fang Chou ◽  
Chih-Hsing Sam Liu ◽  
Jun-You Lin
Keyword(s):  
Structural Equation ◽  
Consumer Behaviour ◽  
Mediating Effect ◽  
Sufficient Information ◽  
Content Type ◽  
Consumption Intentions ◽  
The Government ◽  
Media Channels ◽  
The Impact ◽  
The Relationship

PurposeThe purpose of this study is to illustrate the different systems controlling coronavirus disease 2019 (COVID-19) and curbing the impact of the virus on the hospitality economy. The author’s clarified the critical attributes of the government, organization management system and consumer behaviour using mediation-moderation models and demonstrated how those critical attributes influenced customer consumption intention during COVID-19 in Taiwan.Design/methodology/approachDue to the impact of the COVID-19 pandemic, this research is mainly distributed through online questionnaires through Facebook and other social media channels to recruit volunteers. Second, the pre-test survey used 100 questionnaires collected from juniors and seniors from a university in northern Taiwan to make predictions. Third, this study also conducted a questionnaire validity analysis, which identified 9 criteria and 34 items. Fourth, the questionnaire collected samples for a total of three months. Structural equation modelling was used to test the hypotheses in a sample of 1,098 consumers in Taiwan.FindingsThis study considers government, enterprise and consumer levels and conducts relevant factor analysis from consumers’ perspectives to understand the changes in consumer behaviour under COVID-19 influence. Regarding mediation, this study finds that information and communication mediate the relationships between crisis management and COVID-19 impact. Regarding moderation, this study exposes the critical moderating part of human resources, that hygiene and safety strengthen the relationships between COVID-19 impact and attitude towards life and that perceived anxiety strengthens the relationship between attitude towards life and consumption intention.Practical implicationsDuring COVID-19, restaurants should cooperate with the government to reduce the risk of community infection. Therefore, the government also needs to cooperate with restaurant companies to enhance the industrial economy, actively communicate with consumers and provide correct and sufficient information. At the same time, restaurant enterprises also need to have sufficient human resource arrangements, hygiene and safety planning to eliminate consumers’ doubts.Originality/valueThese findings indicate that consumers’ consumption intention to eat out is affected by the COVID-19 impact and attitude towards life. This research also confirms that perceived anxiety has a mediating effect on the relationship between consumer attitudes towards life and consumption intentions. To improve the restaurant economic process, they should consider solutions to reduce consumers’ perception of the COVID-19 impact and fear of eating out.

scholarly journals Servitization strategies from customers’ perspective: the moderating role of co-creation

2019 ◽  
Vol 34 (3) ◽  
pp. 628-642 ◽  
Author(s):  
José L. Ruiz-Alba ◽  
Anabela Soares ◽  
Miguel A. Rodríguez-Molina ◽  
Dolores M. Frías-Jamilena
Keyword(s):  
Structural Equation ◽  
Business Models ◽  
Service Providers ◽  
Moderating Effect ◽  
Mediating Effect ◽  
Content Type ◽  
The Impact ◽  
Moderating Role ◽  
Different Levels

Purpose This paper aims to investigate the moderating role of co-creation in the implementation of servitization strategies in the pharmaceutical industry in a business-to-business (B-to-B) context. More specifically, this investigation explores the impact of different levels of services (base, intermediate and advanced) on servitization and on performance by using co-creation as a moderating factor. Design/methodology/approach A research framework was developed and empirically tested in the pharmaceutical sector. Data collection was conducted through the online distribution of questionnaires. The final sample included 219 pharmacy stores, and the data were analysed using structural equation modelling. Findings Main findings suggest that when the level of co-creation of the design of services is high, there are significant effects of servitization on firm performance. The moderating effect of co-creation is illustrated in regard to intermediate and advanced services, but results referring to the impact of intermediate services on servitization appear non-significant with a low degree of co-creation. No significant effects could be found for the impact of base services on performance and servitization for both high and low degrees of co-creation. Findings show an impact of advanced services on performance through the mediating effect of servitization when the degree of co-creation is high. Originality/value Most research concerning servitization has been done from the perspective of manufacturers and service providers. This study adds value to the literature because it was designed from a customer’s perspective. Moreover, it contributes towards the conceptualization of the servitization research strategy and business models in a B2B context. This is accomplished through the investigation of the moderating effect of co-creation on the impact of the different levels of services on servitization and on performance.

scholarly journals THE MAPPING OF LOCAL ECONOMIC DEVELOPMENT IN DECENTRALIZED GOVERNANCE ERA

2016 ◽  
Vol 11 (1) ◽  
pp. 67
Author(s):  
Hermien Triyowati
Keyword(s):  
Local Economic Development ◽  
Past Research ◽  
Governance Model ◽  
Decentralized Governance ◽  
Local Economics ◽  
The Government ◽  
The Many ◽  
New Literature ◽  
The Impact ◽  
Decentralized Government

<p>This paper summarizes the relationship between decentralized governance and local economics development, and the mapping of LED’s concept at the country that implemented decentralized governance model. This paper seeks to (a) Understand what is the LED’s concept compare with the Decentralized Government for Development (DGD) concept, (b) Describe the impact of<br />the DGD’s implementation in Indonesia base on the past research from some experts; and (c) Informing some comprehensive program and projects which better be conducted for to reach the main goal of MDGs: eradicate poverty.<br />As a relatively new literature overview, the paper thus grapples with the many research or empiric experience conducted by many expert some time ago, and concludes with three prerequisite in implemented the LED’s concept was combined with DGD’s concept which is expected will be able to add the understanding about local economics development concept at the government that applying decentralized governance model.</p>

scholarly journals The effects of attractiveness, gender and self-esteem in service jobs

2020 ◽  
Vol 32 (1) ◽  
pp. 249-266 ◽  
Author(s):  
Shi Xu ◽  
Larry Martinez ◽  
Nicholas A. Smith
Keyword(s):  
Interpersonal Skills ◽  
Service Providers ◽  
Self Esteem ◽  
Mediating Effect ◽  
Content Type ◽  
Service Jobs ◽  
Front Desk ◽  
And Gender ◽  
Tipping Behavior ◽  
The Impact

Purpose The purpose of this paper is to investigate the impact of service providers’ attractiveness in service jobs and examine the underlying psychological mechanisms that may explain consumers’ different attitudes and potential behavior. Design/methodology/approach An experimental design was used in this paper. Study 1 used a scenario depicting a front-desk agent performing check-in procedures and Study 2 used a scenario depicting a restaurant server. Data were analyzed using Hayes’ (2013) PROCESS macro. Findings Study 1 demonstrated the mediating effect of perceived interpersonal skills in the relations between front desk agent attractiveness and participant positive word-of-mouth and service satisfaction. Study 2 reaffirmed this finding and showed that the attractiveness of servers positively impacted participants’ perceptions of the servers’ interpersonal skill and participants’ tipping behavior. Furthermore, the relation between attractiveness and interpersonal skills was moderated by servers’ genders and participants’ levels of self-esteem, such that the effect was stronger in response to female servers for participants with relatively low self-esteem. In addition, the effect of the three-way interaction among server gender, server’s level of attractiveness, and participant’s level of self-esteem on tipping was mediated by participant’s perceived interpersonal skills. Originality/value This paper investigated the under-researched constructs of participants’ self-esteem and service providers’ gender and their moderating roles within the service context. These results suggest that responses to service providers can be impacted by the attractiveness and gender of the provider and customers’ self-esteems, despite equivalent objective performance of the provider.

The impact of social visibility of VIP services on satisfaction

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Zhongpeng Cao
Keyword(s):  
Customer Satisfaction ◽  
Boundary Conditions ◽  
Service Providers ◽  
Customer Segmentation ◽  
Mediating Effect ◽  
Perceived Fairness ◽  
Content Type ◽  
The Social ◽  
Social Visibility ◽  
The Impact

Purpose From the perspective of customer segmentation, most scholars show more interest in the very important person (VIP) customer’s service experience and satisfaction; however, the way in which ordinary customers view VIP services has received less attention. Based on fairness heuristic theory and social comparison theory, this study aims to examine the impact of the social visibility of VIP services on ordinary customers’ satisfaction and explored the underlying mechanisms and boundary conditions of this effect. Design/methodology/approach Two experiments were conducted, Study 1 verified the main effect and mediating effect, Study 2 tested the moderating effect. Findings The results show that the social visibility of VIP services decreases ordinary customers’ satisfaction and perceived fairness mediates this effect. The deservingness of VIP status moderates the connection between social visibility and perceived fairness. Research limitations/implications This research changes the objects of VIP services research and focuses on ordinary customers as its main group and expands the scope of social comparisons among customers. Practical implications The findings expand the scope and perspective of research on VIP services and provide guidance to service providers to reduce ordinary customers’ feelings of unfairness so as to improve customer satisfaction. Originality/value This study explores the effect of the social visibility of VIP services on ordinary customer satisfaction from the perspective of perceived fairness, as well as the underlying mechanism and boundary conditions of the effect.

Driving customer loyalty in the Malaysian fast food industry

2019 ◽  
Vol 11 (6) ◽  
pp. 1367-1387 ◽  
Author(s):  
Farzana Quoquab ◽  
Nur Zulaikha Mohamed Sadom ◽  
Jihad Mohammad
Keyword(s):  
Customer Loyalty ◽  
Fast Food ◽  
Food Industry ◽  
Service Providers ◽  
Partial Least Square ◽  
Mediating Effect ◽  
Fast Food Industry ◽  
Content Type ◽  
The Impact ◽  
The Relationship

Purpose Although the importance of halal logo in determining purchase intention has been recognized in the marketing literature, there is a dearth of study that has examined the impact of halal logo toward customer loyalty. To fulfill this gap, this study aims to shed some light on the impact of halal logo toward achieving customer loyalty in the context of fast food industry in Malaysia. More specifically, the objectives of this study are: to examine the direct and indirect effect of halal logo on customer loyalty; to examine the effect of halal logo on trust and perceived reputation; to examine the effect of halal logo and perceived reputation on customer loyalty; and to examine the mediating effect of trust and perceived reputation in the relationship between halal logo and customer loyalty among the fast food industry consumers in Malaysia. Design/methodology/approach This study used stimulus-organism-response (S-O-R) theory as the theoretical basis. The data were collected via self-administered survey questionnaire consisting 117 Muslim fast food consumers. Partial least square (SmartPLS, version 3) was used to test the study hypotheses. Findings Results of this study revealed that halal logo, directly and indirectly affect customer loyalty. Moreover, perceived reputation and trust also found to be positively related to customer loyalty. Research limitations/implications The data were collected from Malaysian Muslim consumers. Future studies can consider non-Muslim consumers to compare the loyalty pattern among Muslim and non-Muslim consumers. Practical implications The findings from this study will benefit fast food industry marketers who are targeting Muslim consumer segment and also those marketers who are operating their franchise business in Muslim majority countries. The findings suggest that halal logo helps service providers to create positive perceived reputation and to build trust among consumers, which eventually lead customer loyalty. It is expected that the findings of this study will assist the halal fast food industry marketers to better strategize their marketing efforts in retaining the Muslim customer base. Originality/value Using S-O-R theory, this study examines halal logo as the key driver of customer loyalty, which is comparatively a new link. Moreover, this study examines the mediating effects of perceived reputation and trust in the relationship between halal logo and customer loyalty, which are not tested in previous literature in the field.

scholarly journals Insights on Impact of Business Development Services on Growth of Women Owned Enterprises in Tanzania

2018 ◽  
Vol 9 (1) ◽  
pp. 82
Author(s):  
Nyamagere G. Sospeter ◽  
Mariam I. Nchimbi
Keyword(s):  
Women Entrepreneurs ◽  
Service Providers ◽  
Business Environment ◽  
Small Enterprises ◽  
Capacity Market ◽  
Key Stakeholders ◽  
Micro And Small Enterprises ◽  
The Government ◽  
Market Coverage ◽  
The Impact

This paper presents findings of the study that aimed at assessing the impact of business service providers (BDS) on growth of women owned MSMEs in Tanzania. Based on interviews conducted to five BDS providers and women owned micro and small enterprises (MSMEs) it was revealed that most women entrepreneurs were not aware of the existence of BDS providers and their services. For those who had used BDS, they were generally satisfied with their benefits and they continue using the services. Furthermore, the findings show that BDS assisted entrepreneurs in formalizing their businesses, increased business management and technology capacity, market coverage and contributed to business growth.Findings calls for the government, BDS providers and other key stakeholders to raise the level of awareness to women entrepreneurs on the availability and importance of using of BDSs. Government and donor community should advocate for business environment reforms that lowers the barriers to BDS providers for them to operate effectively and provide affordable services. BDS providers should focus on demand driven services in a more holistic and participatory way than they are currently doing in order to improve the quality, sustainability and development of the women owned MSMEs.

scholarly journals Corporate and supply chain network governance of third party logistics service providers: Effects on buyers’ intention to continue the relationship

2017 ◽  
Vol 12 (2) ◽  
pp. 277-296 ◽  
Author(s):  
Avci Salih Börteçine ◽  
İyigün İsmail
Keyword(s):  
Corporate Governance ◽  
Supply Chain ◽  
Service Providers ◽  
Network Governance ◽  
Third Party ◽  
Supply Chain Network ◽  
Third Party Logistics ◽  
Cross Sectional ◽  
Relationship Continuity ◽  
The Impact

AbstractThis study focuses on the impact of corporate governance, supply chain network governance and competencies such as sales and logistics competence on buyers’ intention to relationship continuity. A total number of 258 questionnaires were distributed to Turkish manufacturing firms, selected using cross-sectional sampling method from the Istanbul and Edirne Chamber of Commerce and Industry in Turkey. The data of survey was analysed using PLS-SEM model with WARP PLS 5.0 software. Our findings indicate that corporate governance and supply chain network governance seem to have a positive effect on sales competence and logistics competence, and together, they influence buyers’ intention to relationship continuity. In this respect, the outcomes of this study may provide valuable insights for the third-party logistics (3PL) literature in terms of buyers’ intention to relationship continuity.

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