The Influence of Characteristics of Local Government Web-sites on User Satisfaction and Trust

2019 ◽  
Vol 42 (3) ◽  
pp. 39-51
Author(s):  
Ju Hyun Song ◽  
◽  
Jong Hun Park
Keyword(s):  
Local Government ◽  
Web Sites ◽  
User Satisfaction ◽  
Government Web Sites

Development and Use of the World Wide Web by US Local Governments

2010 ◽  
pp. 1371-1378
Author(s):  
Carmine Scavo
Keyword(s):  
Local Government ◽  
Web Sites ◽  
Local Governments ◽  
Web Site ◽  
Web Applications ◽  
Modern Technology ◽  
Government Web Sites ◽  
The World ◽  
Bulletin Boards ◽  
San Carlos

San Carlos, California (www.cityofsancarlos.org) claims to have developed one of the earliest local government Web sites in the world, posted on May 10, 1994 (San Carlos, 2006). From this early effort, United States (U.S.) cities moved rapidly onto the Web. Norris and Moon (2002), for example, report that some 4.4% of U.S. cities in a 2000 survey by the International City Management Association (ICMA) reported developing Web sites before 1995; 27.1% reported developing their Web sites in the 1995-’96 time period, and 68.5% reported their Web site developed after 1997. San Carlos’ original Web site comprised one page; its current Web site now contains some 8,000 pages and uses some of the Web’s most modern technology available, such as really simple syndication (RSS) and Flash Paper.1 This article uses the example of San Carlos’ Web site, along with two surveys of local government Web sites in the U.S., to illustrate the experience that U.S. local governments have had in developing and using Web sites in the pursuit of bettering governance. The article examines four local government Web applications—bulletin boards, promotions, service delivery and citizen input—and assesses their use by U.S. local governments. The article then addresses current issues of outsourcing Web site design and maintenance, and future issues of privacy, security, the digital divide and the possible effects of increased local government Web sites on U.S. civil society.

scholarly journals E–deliberation and local governance: The role of computer mediated communication in local democratic participation in the United Kingdom

First Monday ◽  
2005 ◽  
Author(s):  
Joss Hands
Keyword(s):  
United Kingdom ◽  
Local Government ◽  
Web Sites ◽  
Local Governance ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Democratic Deliberation ◽  
The United Kingdom ◽  
Government Web Sites ◽  
Computer Mediated

This paper focuses on the use of local government Web sites in the United Kingdom to encourage and facilitate democratic deliberation. The question addressed is to what end, and on whose terms, citizens are being encouraged to engage local government via computer–mediated communication. After an initial investigation into the legislative framework of local e–democracy, this paper examines opportunities available for citizens to deliberate by examining 469 local government Web sites. This information is then reviewed in the context of empirical evidence on the practices and attitudes of those responsible for the management and upkeep of the specific sites under question. It appears that while interaction is being encouraged, it is limited and tends towards an individualistic liberal model.

Aviation-Related Expertise and Usability

2011 ◽  
pp. 1312-1327
Author(s):  
Ferne Friedman-Berg ◽  
Kenneth Allendoerfer ◽  
Shantanu Pai
Keyword(s):  
Web Sites ◽  
Traffic Control ◽  
User Satisfaction ◽  
Web Site ◽  
Evaluation Process ◽  
Federal Aviation Administration ◽  
Aviation Industry ◽  
Usability Assessment ◽  
Government Web Sites ◽  
Quantitative Metrics

The Federal Aviation Administration (FAA) Human Factors Team - Atlantic City conducted a usability assessment of the www.fly.faa.gov Web site to examine user satisfaction and identify site usability issues. The FAA Air Traffic Control System Command Center uses this Web site to provide information about airport conditions, such as arrival and departure delays, to the public and the aviation industry. The most important aspect of this assessment was its use of quantitative metrics to evaluate how successfully users with different levels of aviation-related expertise could complete common tasks, such as determining the amount of delay at an airport. The researchers used the findings from this assessment to make design recommendations for future system enhancements that would benefit all users. They discuss why usability assessments are an important part of the process of evaluating e-government Web sites and why their usability evaluation process should be applied to the development of other e-government Web sites.

scholarly journals Evaluasi Pengungkapan Laporan Keuangan Daerah di Situs Internet: Studi pada Pemerintah Daerah Indonesia

2011 ◽  
Vol 2 (1) ◽  
pp. 192
Author(s):  
Gatot Soepriyanto ◽  
Restya Aristiant
Keyword(s):  
Local Government ◽  
Web Sites ◽  
Local Governments ◽  
Research Method ◽  
Accounting Standards ◽  
Financial Statements ◽  
Financial Information ◽  
Financial Statement ◽  
Government Accounting ◽  
Government Web Sites

The purpose of this study was to determine the extent of financial statement disclosure displayed on the website of local government in the years 2009-2010. The research method used is bibliography study and field study through the Internet. We found 2 types of financial information presented in the website, namely the information of financial statements and other financial information. There are 57 local governments that provide financial information from 392 local governments’ website. The 57 local government web sites, only nine local governments that provide information on its financial statements in accordance to SAP (Government Accounting Standards), while 40 local governments provide information on local government budgets (APBD) and 8 present the financial information other than financial statements according to SAP and budget information (APBD). These findings suggest that transparency and accountability of local governments related to the financial statements and other financial information on the website is still lacking. 

Development and Use of the World Wide Web by U.S. Local Governments

2011 ◽  
pp. 296-300 ◽  
Author(s):  
C. Scavo
Keyword(s):  
Local Government ◽  
Web Sites ◽  
Local Governments ◽  
Web Site ◽  
Web Applications ◽  
Modern Technology ◽  
Government Web Sites ◽  
The World ◽  
Bulletin Boards ◽  
San Carlos

San Carlos, California (www.cityofsancarlos.org) claims to have developed one of the earliest local government Web sites in the world, posted on May 10, 1994 (San Carlos, 2006). From this early effort, United States (U.S.) cities moved rapidly onto the Web. Norris and Moon (2002), for example, report that some 4.4% of U.S. cities in a 2000 survey by the International City Management Association (ICMA) reported developing Web sites before 1995; 27.1% reported developing their Web sites in the 1995-’96 time period, and 68.5% reported their Web site developed after 1997. San Carlos’ original Web site comprised one page; its current Web site now contains some 8,000 pages and uses some of the Web’s most modern technology available, such as really simple syndication (RSS) and Flash Paper.1 This article uses the example of San Carlos’ Web site, along with two surveys of local government Web sites in the U.S., to illustrate the experience that U.S. local governments have had in developing and using Web sites in the pursuit of bettering governance. The article examines four local government Web applications—bulletin boards, promotions, service delivery and citizen input—and assesses their use by U.S. local governments. The article then addresses current issues of outsourcing Web site design and maintenance, and future issues of privacy, security, the digital divide and the possible effects of increased local government Web sites on U.S. civil society.

scholarly journals Local government web sites in Finland: A geographic and webometric analysis

2008 ◽  
Vol 79 (1) ◽  
pp. 157-169 ◽  
Author(s):  
Kim Holmberg ◽  
Mike Thelwall
Keyword(s):  
Local Government ◽  
Web Sites ◽  
Government Web Sites

E-Governance in Australian Local Government

2011 ◽  
pp. 2163-2176
Author(s):  
Kevin O’Toole
Keyword(s):  
Local Government ◽  
Web Sites ◽  
Public Management ◽  
New Public Management ◽  
Communication Technologies ◽  
Information Communication Technologies ◽  
Information Communication ◽  
Government Web Sites ◽  
New Public ◽  
Using Data

Local government in Australia is under pressure to modernize its structures in the new public management environment, as well as respond to increasing demands from its local electorates for better delivery of services and greater levels of participation in the democratic process. This article analyzes local government’s response to these pressures through its use of information communication technologies (ICT) to execute its broad range of tasks. I begin by discussing e-governance in the light of Chadwick and May’s (2003) three basic models of interaction between the state and its citizens: managerial, consultative, and participatory. Using data collected from an analysis of 658 local government Web sites in Australia together with existing survey research, I analyze the extent to which local government sites fit into the three models. The article then concludes with a discussion of the issues and problems faced by local government in its attempt to develop e-governance, as both an extension of its administrative as well as democratic functions.

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