Development and Use of the World Wide Web by US Local Governments

2010 ◽  
pp. 1371-1378
Author(s):  
Carmine Scavo
Keyword(s):  
Local Government ◽  
Web Sites ◽  
Local Governments ◽  
Web Site ◽  
Web Applications ◽  
Modern Technology ◽  
Government Web Sites ◽  
The World ◽  
Bulletin Boards ◽  
San Carlos

San Carlos, California (www.cityofsancarlos.org) claims to have developed one of the earliest local government Web sites in the world, posted on May 10, 1994 (San Carlos, 2006). From this early effort, United States (U.S.) cities moved rapidly onto the Web. Norris and Moon (2002), for example, report that some 4.4% of U.S. cities in a 2000 survey by the International City Management Association (ICMA) reported developing Web sites before 1995; 27.1% reported developing their Web sites in the 1995-’96 time period, and 68.5% reported their Web site developed after 1997. San Carlos’ original Web site comprised one page; its current Web site now contains some 8,000 pages and uses some of the Web’s most modern technology available, such as really simple syndication (RSS) and Flash Paper.1 This article uses the example of San Carlos’ Web site, along with two surveys of local government Web sites in the U.S., to illustrate the experience that U.S. local governments have had in developing and using Web sites in the pursuit of bettering governance. The article examines four local government Web applications—bulletin boards, promotions, service delivery and citizen input—and assesses their use by U.S. local governments. The article then addresses current issues of outsourcing Web site design and maintenance, and future issues of privacy, security, the digital divide and the possible effects of increased local government Web sites on U.S. civil society.

Development and Use of the World Wide Web by U.S. Local Governments

2011 ◽  
pp. 296-300 ◽  
Author(s):  
C. Scavo
Keyword(s):  
Local Government ◽  
Web Sites ◽  
Local Governments ◽  
Web Site ◽  
Web Applications ◽  
Modern Technology ◽  
Government Web Sites ◽  
The World ◽  
Bulletin Boards ◽  
San Carlos

San Carlos, California (www.cityofsancarlos.org) claims to have developed one of the earliest local government Web sites in the world, posted on May 10, 1994 (San Carlos, 2006). From this early effort, United States (U.S.) cities moved rapidly onto the Web. Norris and Moon (2002), for example, report that some 4.4% of U.S. cities in a 2000 survey by the International City Management Association (ICMA) reported developing Web sites before 1995; 27.1% reported developing their Web sites in the 1995-’96 time period, and 68.5% reported their Web site developed after 1997. San Carlos’ original Web site comprised one page; its current Web site now contains some 8,000 pages and uses some of the Web’s most modern technology available, such as really simple syndication (RSS) and Flash Paper.1 This article uses the example of San Carlos’ Web site, along with two surveys of local government Web sites in the U.S., to illustrate the experience that U.S. local governments have had in developing and using Web sites in the pursuit of bettering governance. The article examines four local government Web applications—bulletin boards, promotions, service delivery and citizen input—and assesses their use by U.S. local governments. The article then addresses current issues of outsourcing Web site design and maintenance, and future issues of privacy, security, the digital divide and the possible effects of increased local government Web sites on U.S. civil society.

Development and Use of the World Wide Web by U.S. Local Governments

2011 ◽  
pp. 2289-2295
Author(s):  
Carmine Scavo
Keyword(s):  
Local Government ◽  
Web Sites ◽  
Local Governments ◽  
Web Site ◽  
Web Applications ◽  
Modern Technology ◽  
Government Web Sites ◽  
The World ◽  
Bulletin Boards ◽  
San Carlos

San Carlos, California (www.cityofsancarlos.org) claims to have developed one of the earliest local government Web sites in the world, posted on May 10, 1994 (San Carlos, 2006). From this early effort, United States (U.S.) cities moved rapidly onto the Web. Norris and Moon (2002), for example, report that some 4.4% of U.S. cities in a 2000 survey by the International City Management Association (ICMA) reported developing Web sites before 1995; 27.1% reported developing their Web sites in the 1995-’96 time period, and 68.5% reported their Web site developed after 1997. San Carlos’ original Web site comprised one page; its current Web site now contains some 8,000 pages and uses some of the Web’s most modern technology available, such as really simple syndication (RSS) and Flash Paper.1 This article uses the example of San Carlos’ Web site, along with two surveys of local government Web sites in the U.S., to illustrate the experience that U.S. local governments have had in developing and using Web sites in the pursuit of bettering governance. The article examines four local government Web applications—bulletin boards, promotions, service delivery and citizen input—and assesses their use by U.S. local governments. The article then addresses current issues of outsourcing Web site design and maintenance, and future issues of privacy, security, the digital divide and the possible effects of increased local government Web sites on U.S. civil society.

E-Service Provision by New Zealand Local Government

2011 ◽  
pp. 718-725 ◽  
Author(s):  
J. Paynter
Keyword(s):  
Information Technology ◽  
New Zealand ◽  
Local Government ◽  
Web Sites ◽  
Service Provision ◽  
Local Governments ◽  
The Internet ◽  
Government Services ◽  
The World ◽  
The Web

Historically, information and services can only be obtained through narrow, one to one, phones, and agency-specific shop fronts (Caffrey, 1998). Information technology, especially the Internet, opens possibilities of using methods to distribute information and deliver services on a much grander scale. The Internet provides a foundation for a variety of communications media. The Web is one of the most important media built upon the Internet. It can be accessed from almost anywhere in the world by means of computers and electronic devices; it is possible to elicit more information, establish platforms for online payment, online consultation and e-voting. Security concerns can be overcome by data-authentication technologies. It can deliver government services and encourage greater democracy and engagement from citizens. Governments around the world are exploring the use of Web-based information technology (Grönlund, 2002). Attention has focused on the design and delivery of portals as a major component of government electronic service infrastructures. The N.Z. government portal site (http://www.govt.nz/en/home/) or the Local Government Online Ltd (LGOL) Web site, (www.localgovt.co.nz/AboutCouncils/Councils/ByRegion/) are examples. Since the mid-1990s governments have been tapping the potential of the Internet to improve and governance and service provision. “In 2001, it was estimated that globally there were well over 50,000 official government Web sites with more coming online daily. In 1996 less than 50 official government homepages could be found on the world-wide-Web” (Ronaghan, 2002). Local governments are faced with growing demands of delivering information and services more efficiently and effectively and at low cost. Along with the rapid growth of technological developments, people demand high quality services that reflect their lifestyles and are accessible after normal office hours from home or work. Thus, the goals of delivering electronic government services are to simplify procedures and documentation; eliminate interactions that fail to yield outcomes; extend contact opportunities (i.e., access) beyond office hours and improve relationships with the public (Grönlund, 2002). Having an effective Web presence is critical to the success of local governments moving to adopt new technologies. Of equal importance is the evaluation of Web sites using different manual and automated methodologies and tools. In this study an evaluation of local authority Web sites was conducted to gain a practical understanding of the impact of the Internet on local governments in New Zealand using a tailor-made model specific to local governments. Issues studied focused on the information and services provided by the local authority Web sites. What is more important is whether the local government operations can or are able to support the expectations for speed, service, convenience, and delivery that the Web creates. Through identification of best practice Web sites and a set of evaluation methods and tools, this paper will provide a set of design guidelines to local authorities that would benefit and better meet the needs of their local communities.

World Wide Web Site Design and Use in U S Local Government Public Management

2011 ◽  
pp. 337-364 ◽  
Author(s):  
Carmine Scavo ◽  
Jody Baumgartner
Keyword(s):  
World Wide Web ◽  
Web Sites ◽  
Local Governments ◽  
Public Management ◽  
World Wide ◽  
Web Applications ◽  
County Government ◽  
Bulletin Board ◽  
Government Web Sites ◽  
The Web

The World Wide Web has been widely adopted by local governments as a way to interact with local residents. The promise and reality of Web applications are explored in this chapter. Four types of Web utilizations are analyzed: bulletin board applications, promotion applications, service delivery applications, and citizen input applications. A survey of 145 municipal and county government Web sites originally conducted in 1998 was replicated in 2002, and then again in 2006. These data are used to examine how local governments are actually using the Web and to examine the evolution of Web usage over the 8-year span between the first and third survey. The chapter concludes that local governments have made progress in incorporating many of the features of the Web but that they have a long way to go in realizing its full promise.

E-Service Provision by New Zealand Local Government

2011 ◽  
pp. 1064-1073
Author(s):  
John Paynter ◽  
Maria Yin Ling Fung
Keyword(s):  
Information Technology ◽  
New Zealand ◽  
Local Government ◽  
Web Sites ◽  
Service Provision ◽  
Local Governments ◽  
The Internet ◽  
Government Services ◽  
The World ◽  
The Web

Historically, information and services can only be obtained through narrow, one to one, phones, and agency-specific shop fronts (Caffrey, 1998). Information technology, especially the Internet, opens possibilities of using methods to distribute information and deliver services on a much grander scale. The Internet provides a foundation for a variety of communications media. The Web is one of the most important media built upon the Internet. It can be accessed from almost anywhere in the world by means of computers and electronic devices; it is possible to elicit more information, establish platforms for online payment, online consultation and e-voting. Security concerns can be overcome by data-authentication technologies. It can deliver government services and encourage greater democracy and engagement from citizens. Governments around the world are exploring the use of Web-based information technology (Grönlund, 2002). Attention has focused on the design and delivery of portals as a major component of government electronic service infrastructures. The N.Z. government portal site (http://www.govt.nz/en/home/) or the Local Government Online Ltd (LGOL) Web site, (www.localgovt.co.nz/AboutCouncils/Councils/ByRegion/) are examples. Since the mid-1990s governments have been tapping the potential of the Internet to improve and governance and service provision. “In 2001, it was estimated that globally there were well over 50,000 official government Web sites with more coming online daily. In 1996 less than 50 official government homepages could be found on the world-wide-Web” (Ronaghan, 2002). Local governments are faced with growing demands of delivering information and services more efficiently and effectively and at low cost. Along with the rapid growth of technological developments, people demand high quality services that reflect their lifestyles and are accessible after normal office hours from home or work. Thus, the goals of delivering electronic government services are to simplify procedures and documentation; eliminate interactions that fail to yield outcomes; extend contact opportunities (i.e., access) beyond office hours and improve relationships with the public (Grönlund, 2002). Having an effective Web presence is critical to the success of local governments moving to adopt new technologies. Of equal importance is the evaluation of Web sites using different manual and automated methodologies and tools. In this study an evaluation of local authority Web sites was conducted to gain a practical understanding of the impact of the Internet on local governments in New Zealand using a tailor-made model specific to local governments. Issues studied focused on the information and services provided by the local authority Web sites. What is more important is whether the local government operations can or are able to support the expectations for speed, service, convenience, and delivery that the Web creates. Through identification of best practice Web sites and a set of evaluation methods and tools, this paper will provide a set of design guidelines to local authorities that would benefit and better meet the needs of their local communities.

scholarly journals Evaluasi Pengungkapan Laporan Keuangan Daerah di Situs Internet: Studi pada Pemerintah Daerah Indonesia

2011 ◽  
Vol 2 (1) ◽  
pp. 192
Author(s):  
Gatot Soepriyanto ◽  
Restya Aristiant
Keyword(s):  
Local Government ◽  
Web Sites ◽  
Local Governments ◽  
Research Method ◽  
Accounting Standards ◽  
Financial Statements ◽  
Financial Information ◽  
Financial Statement ◽  
Government Accounting ◽  
Government Web Sites

The purpose of this study was to determine the extent of financial statement disclosure displayed on the website of local government in the years 2009-2010. The research method used is bibliography study and field study through the Internet. We found 2 types of financial information presented in the website, namely the information of financial statements and other financial information. There are 57 local governments that provide financial information from 392 local governments’ website. The 57 local government web sites, only nine local governments that provide information on its financial statements in accordance to SAP (Government Accounting Standards), while 40 local governments provide information on local government budgets (APBD) and 8 present the financial information other than financial statements according to SAP and budget information (APBD). These findings suggest that transparency and accountability of local governments related to the financial statements and other financial information on the website is still lacking. 

World Wide Web Site Design and Use in Public Management

2013 ◽  
pp. 246-266 ◽  
Author(s):  
Carmine Scavo ◽  
Yuhang Shi
Keyword(s):  
Local Government ◽  
Web Sites ◽  
Local Governments ◽  
Public Management ◽  
County Government ◽  
Bulletin Board ◽  
Web Site Design ◽  
Government Web Sites ◽  
Word Wide Web ◽  
Site Design

The Word Wide Web (WWW) represents a major opportunity for local government to better the ways by which it interacts with local residents. The promise and reality of WWW applications are explored in this chapter. Four types of WWW applications are analyzed– bulletin board applications, promotion applications, service delivery applications, and citizen input applications. A survey of 145 municipality and county government web sites was conducted and the data is used to examine how local governments are actually using the WWW. The chapter concludes that the promise of the WWW has not yet been realized. Local government, while doing a fairly good job of implementing the less sophisticated uses of the WWW, must rethink the ways that it interacts with the citizenry in order to fully utilize WWW technologies. <BR>

Engaging Citizens on the Internet

2012 ◽  
pp. 175-192
Author(s):  
Mark Cassell ◽  
John A. Hoornbeek
Keyword(s):  
World Wide Web ◽  
Local Government ◽  
Local Governments ◽  
World Wide ◽  
Rural Populations ◽  
The Internet ◽  
Web Presence ◽  
Empirical Results ◽  
Government Relations ◽  
The World

This article presents empirical results relating to citizen-government relations on the internet that are based on an assessment of the World Wide Web presence of 428 local governments in northeast Ohio. Northeast Ohio provides a useful picture of E-government-citizen relationships because it includes a range of local government forms (counties, townships, etc.), urban and rural populations, and Midwestern influences that many consider “typical” of American states. The website reviews conducted assess citizen-government engagement in a variety of areas. The measures used include simple engagements like the ability to sign up for email updates and the presence of event calendars to more involved interactions, such as blogs, e-pay services, and open records requests. Using these measures, the authors assess citizen-government engagement among local governments in the sample.

Interrogating the Application of E-Governance for Service Delivery

2017 ◽  
pp. 31-60
Author(s):  
Francis Friday Nchuchuwe
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Web Sites ◽  
Local Governments ◽  
Computer Literacy ◽  
Demographic Data ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Secondary Sources ◽  
Internet Diffusion

This study examined the application of e-governance for service delivery in Ojo and Alimosho Local government areas of Lagos State. Questionnaire and Interviews were used as major instruments for data collection alongside other secondary sources. The simple Random Sampling technique was used to derive a sample of 100 respondents from a population size of 748 workers from Ojo and Alimosho Local Government Areas. Simple percentages were used for the demographic data analysis, as well as to test the hypotheses. The findings revealed that the application of E-governance is still a far cry in the local governments. Generally, the concept is novel among the workers as it is generally construed to mean electronic payment of salaries and lodgments into the Banks by the citizens. Beyond this, it was revealed that such facilities like web sites, constant electricity supply, enabling environments to boost tele-density, internet diffusion, adult computer literacy, cyber cafes, computer, etc. were not adequately available as expressed by the respondents.

User Help and Service Navigation Features in Government Web Sites

2011 ◽  
pp. 2643-2656
Author(s):  
Genie N.L. Stowers
Keyword(s):  
Public Sector ◽  
Digital Divide ◽  
Web Sites ◽  
Web Site ◽  
Government Structure ◽  
The Public ◽  
Government Services ◽  
Government Web Sites ◽  
Web Developers ◽  
Lack Of Knowledge

This article examines the user help and service navigation features in government Web sites and compares them across levels of government. These features are critical to ensuring that users unfamiliar with government are able to successfully and easily access e-government services and information. The research finds clear patterns in the use of similar help and navigation features across governments, leading to a conclusion that these features are diffusing in the public sector Web development field. The article concludes by stating that Web developers should work to overcome a second digital divide, one of a lack of knowledge of Web site organization and government structure. Users need to be actively assisted to find information by Web developers.

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