scholarly journals A Study on the Development Process of New Standing Spray Designs based on the Service Design Approach

2020 ◽  
Vol 23 (1) ◽  
pp. 23-33
Author(s):  
Naeri Kim ◽  
Hye Jin Kwon
Keyword(s):  
Development Process ◽  
Service Design ◽  
Design Approach

scholarly journals The role of service design practices in enabling and embedding the servitization transition

2019 ◽  
Vol 1 (1) ◽  
Author(s):  
Christine DE LILLE ◽  
Giulia CALABRETTA ◽  
Caroline BECK
Keyword(s):  
Development Process ◽  
Service Design ◽  
Successful Implementation ◽  
Service Orientation ◽  
Experience Economy ◽  
Design Practices ◽  
Service Oriented ◽  
Multiple Case ◽  
Multiple Case Studies

An increasing number of companies are embracing the transition from a product focus to a service focus in their offering in order to face the challenges of the experience economy. However such transition (i.e., servitization) is challenging, since it requires companies to change both their processes and their mindset. In this paper we propose service design practices as an effective approach for overcoming the challenges of servitization and for achieving such a multi-layered transformation. By means of expert interviews, ethnography and multiple case studies, we empirically show how service design professionals guide companies towards a sustainable adoption of service orientation and successful implementation of service innovations. Specifically, we describe and exemplify a set of practices through which service design professionals establish a service-oriented mindset, introduce a service-specific development process, and a create widespread commitment to the servitization transition

scholarly journals A foresight-oriented service design approach to foster longer-term thinking and sustainable practices

2021 ◽  
Author(s):  
Cathrine Kulsbjerg Løgager ◽  
Luca Simeone ◽  
G. Mauricio Mejía
Keyword(s):  
Service Design ◽  
Design Approach ◽  
Sustainable Practices

scholarly journals Interdisciplinary Service Design Approach to Promote Sustainable Solutions in Social Complexity: Case Study on Korean Elderly Residential Stability during COVID-19

2021 ◽  
Vol 11 (24) ◽  
pp. 12009
Author(s):  
Suji Choi ◽  
Seol-Ah Lee ◽  
Miseon Kang ◽  
Yeseul Lee ◽  
Hyoun K. Kim ◽  
...  
Keyword(s):  
Daily Life ◽  
Service Design ◽  
The Elderly ◽  
Design Approach ◽  
Social Infrastructure ◽  
Residential Stability ◽  
Service Program ◽  
Design Elements ◽  
Sustainable Solutions

This study introduces Action Research to present a service program through an interdisciplinary service design approach for promoting the residential stability of elderly people. We extracted design elements (1) “things to do” and (2) “community” and “strategies”, and then made a design framework. According to the framework, we developed a service design program, named “Small Daily Life: “Small Daily Life Tasks”, which provided opportunities to share the elderly people’s daily life via online videos “Small Meeting”, which helped develop a network of relationships outside the home by informing neighbors regarding elderly people’s know-how, and “Small Sharing”, which delivers the results of previous activities to those who need help in the community. Finally, we describe our reflective case study on the presented service program and examine the relationship between social infrastructure and design and their respective roles. This study will expand service design methodologies as presented research procedures, generalized frameworks, and conceptual models that can be referenced in multidisciplinary collaborations.

scholarly journals Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems

2020 ◽  
Vol 31 (5) ◽  
pp. 889-909 ◽  
Author(s):  
Lia Patrício ◽  
Daniela Sangiorgi ◽  
Dominik Mahr ◽  
Martina Čaić ◽  
Saleh Kalantari ◽  
...  
Keyword(s):  
Design Research ◽  
Systems Approach ◽  
Service Design ◽  
Healthcare Systems ◽  
Service Systems ◽  
Design Approach ◽  
Content Type ◽  
Centered Care ◽  
Conceptual Study ◽  
Healthcare Transformation

PurposeThis paper explores how service design can contribute to the evolution of health service systems, moving them toward people-centered, integrated and technology-enabled care; the paper develops a research agenda to leverage service design research for healthcare transformation.Design/methodology/approachThis conceptual study starts by analyzing healthcare challenges in terms of demographic trends and economic constraints, along with the problems of lack of people-centricity, dispersion of care and slowness in incorporating emerging technologies. Then, it examines the theoretical underpinnings of service design to develop a framework for exploring how a human-centered, transformative and service systems approach can contribute to addressing healthcare challenges, with illustrative cases of service design research in healthcare being given.FindingsThe proposed framework explores how a human-centered service design approach can leverage the potential of technology and advance healthcare systems toward people-centered care; how a transformative service design approach can go beyond explanatory research of healthcare phenomena to develop innovative solutions for healthcare change and wellbeing; and how a service systems perspective can address the complexity of healthcare systems, hence moving toward integrated care.Originality/valueThis paper systematizes and develops a framework for how service design can contribute to healthcare transformation. It identifies key healthcare application areas for future service design research and pathways for advancing service design in healthcare by using new interdisciplinary bridges, methodological developments and theoretical foundations.

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