scholarly journals The role of service design practices in enabling and embedding the servitization transition

2019 ◽  
Vol 1 (1) ◽  
Author(s):  
Christine DE LILLE ◽  
Giulia CALABRETTA ◽  
Caroline BECK
Keyword(s):  
Development Process ◽  
Service Design ◽  
Successful Implementation ◽  
Service Orientation ◽  
Experience Economy ◽  
Design Practices ◽  
Service Oriented ◽  
Multiple Case ◽  
Multiple Case Studies

An increasing number of companies are embracing the transition from a product focus to a service focus in their offering in order to face the challenges of the experience economy. However such transition (i.e., servitization) is challenging, since it requires companies to change both their processes and their mindset. In this paper we propose service design practices as an effective approach for overcoming the challenges of servitization and for achieving such a multi-layered transformation. By means of expert interviews, ethnography and multiple case studies, we empirically show how service design professionals guide companies towards a sustainable adoption of service orientation and successful implementation of service innovations. Specifically, we describe and exemplify a set of practices through which service design professionals establish a service-oriented mindset, introduce a service-specific development process, and a create widespread commitment to the servitization transition

Service Oriented Architecture (SOA) Implementation

2018 ◽  
Vol 10 (2) ◽  
pp. 1-21 ◽  
Author(s):  
Tom Yoon ◽  
Bong-Keun Jeong
Keyword(s):  
Case Studies ◽  
Service Oriented Architecture ◽  
Successful Implementation ◽  
Business Units ◽  
Small Project ◽  
Service Oriented ◽  
Multiple Case ◽  
Multiple Case Studies ◽  
And Training

Using a multiple case studies and surveys, this article finds that factors essential to successful Service Oriented Architecture (SOA) implementations include establishing effective SOA governance, establishing SOA registries, starting with a small project, collaboration between business and IT units, strengthening trust among business units, and training. This article also explores business and IT motivations for SOA implementation and the benefits realized from this implementation. The findings from this article can provide a guidance for practitioners on the successful implementation of SOA.

Persistent but adaptable – the path dependent development of German cost accounting

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Juergen Weber ◽  
Leona Wiegmann
Keyword(s):  
Cost Accounting ◽  
Accounting Systems ◽  
Content Type ◽  
Dependent Development ◽  
Existing Structures ◽  
Multiple Case ◽  
Multiple Case Studies ◽  
Path Dependent ◽  
Over Time

Purpose This paper aims to investigate how and why German cost accounting prevails and develops in German multinational organisations despite the various indications in the literature that it will converge towards an anglophone system over time. To analyse this, the authors draw on the ideas of professional practices (Jarzabkowski et al., 2016) and their path dependency (Schreyögg and Sydow, 2011) as a method theory. Design/methodology/approach The authors deploy an exploratory method using multiple case studies to determine similarities and differences between organisations concerning how cost accounting practices developed over time. They conducted interviews with cost accountants, group controllers and managers of German multinational organisations as well as experts from higher education institutions and consultancies. Findings This paper shows the path-dependent development of German cost accounting. It identifies self-reinforcing learning and complementary effects that seem to make it inefficient for organisations to deviate from the learned path as well as economic and normative pressures that affect the design of cost accounting systems. Originality/value By considering German cost accounting a path-dependent professional practice, this paper illustrates how and why the core of German cost accounting prevails, although organisations make adjustments within the existing structures to respond to the pressures they face. This paper hereby highlights the role of cost accountants in defining (and consequently bringing about or preventing changes to) the design of cost accounting systems.

scholarly journals The role of experience in the development of social competencies

2012 ◽  
Vol 10 (3) ◽  
Author(s):  
Lynette Louw ◽  
Noel J. Pearse ◽  
Jateen Dhaya
Keyword(s):  
Critical Incident ◽  
Social Competencies ◽  
Face To Face ◽  
Managerial Implications ◽  
Service Oriented ◽  
Open Coding ◽  
Multiple Case ◽  
Development Of Competencies ◽  
Value Add

Orientation: The role of experience in the development of managers’ social competencies has been analysed in this research.Research purpose: The primary purpose of this study was to develop an understanding of the process through which experience contributed towards the development of service-oriented managers’ social competencies.Motivation for the study: Understanding the contribution of experiences to the development of competencies may have important implications for the selection and development of managers within service industries.Research design, approach and method: Following a multiple case study design, face-to-face interviews with service-oriented managers were held, based on the critical incident technique. Data were analysed using the open coding procedures of grounded theory.Main findings: Experience was found to contribute to the development of service-oriented managers’ social competencies, through a process that established an awareness of unfamiliar social competencies, or a reinforcement of the effects of familiar effective social competencies.Practical/managerial implications: The proposed process, the Social Competency Cache Development (SCCD) Process, is the practical outcome of the research which offers a tool to facilitate the development of social competencies through conscious leveraging of an individual’s experiences.Contribution/value add: The SCCD Process is recommended as a new avenue to leverage and thereby develop social competencies.

scholarly journals Agile manufacturing practices: the role of big data and business analytics with multiple case studies

2017 ◽  
Vol 56 (1-2) ◽  
pp. 385-397 ◽  
Author(s):  
Angappa Gunasekaran ◽  
Yahaya Y. Yusuf ◽  
Ezekiel O. Adeleye ◽  
Thanos Papadopoulos
Keyword(s):  
Big Data ◽  
Case Studies ◽  
Agile Manufacturing ◽  
Business Analytics ◽  
Multiple Case ◽  
Multiple Case Studies

The Significance of Blockchain Technology in Digital Transformation of Logistics and Transportation

2020 ◽  
Vol 12 (1) ◽  
pp. 1-20 ◽  
Author(s):  
Zvonko Merkaš ◽  
Davor Perkov ◽  
Vesna Bonin
Keyword(s):  
Early Stage ◽  
Digital Transformation ◽  
Theory Building ◽  
Comprehensive Overview ◽  
Blockchain Technology ◽  
Stage Of Development ◽  
Multiple Case ◽  
Multiple Case Studies ◽  
Business Process Optimization

The purpose of this article is to identify blockchain's role in achieving logistic objectives, with the aim of pointing out the significance of blockchain technology in the digital transformation of logistics and transportation. Implementation of the blockchain technology in combination with IoT elements in logistics and transportation contributes to business process optimization, supply chain traceability and transparency, and significant financial savings. There are limitations as blockchain is at a relatively early stage of development with most projects. Therefore, the approach of theory building from multiple case studies was used. The article provides a comprehensive overview of current blockchain initiatives and use-cases. This article is believed to be the first to address the role of blockchain technology in achieving logistics objectives. Results from this research indicate that blockchain technology contributes to the achievement of logistics objectives.

scholarly journals Exploring the Opportunities and Challenges of European Design Policy to Enable Innovation. The Case of Designscapes Project

2020 ◽  
Vol 12 (12) ◽  
pp. 5132 ◽  
Author(s):  
Chuan Li ◽  
Pau Rausell Köster
Keyword(s):  
Innovation System ◽  
Production Performance ◽  
Multiple Case ◽  
Knowledge Environment ◽  
Specific Factors ◽  
Multiple Case Studies ◽  
Awareness Raising ◽  
Design Innovation ◽  
Intergenerational Transition

Design policy for innovation and prosperity has been acknowledged and adopted globally. Existing literature on design policy usually adopts a top-down perspective to analyse the components of the design innovation system and ignores the practical needs of practitioners. Our study aims to explore potential opportunities and challenges of design policies for design-enabled innovation from a bottom-up perspective. We firstly discussed the enabling role of design in the context of design as input, output and process of innovation with emphasis on design-enabled innovation conception; then European design policies are reviewed in terms of characteristics, priorities and strategies at EU, national and regional levels. Based on multiple case studies on the SWOT (i.e., Strengths, Weaknesses, Opportunities, and Threats) analysis of 50 European design innovation initiatives, we summarised eight dimensions of SWOT factors—organisation, production, performance, knowledge, environment, market, technology and institution—so as to identify main strengths, weaknesses, opportunities and threats that practitioners are facing, and discussed common and specific factors that might influence the identification of SWOT forces by taking into account country and sector factors. We concluded that European design policy is located at a point of intergenerational transition from awareness raising to capacity building, which calls for more coordinated policies to tackle current opportunities and challenges.

Promoting a Service Culture for Community Policing in Thailand

2005 ◽  
Vol 7 (1) ◽  
pp. 24-35 ◽  
Author(s):  
Sarit Puthpongsiriporn ◽  
Truong Quang
Keyword(s):  
Service Quality ◽  
Police Officers ◽  
Community Policing ◽  
Successful Implementation ◽  
Service Orientation ◽  
Quality Service ◽  
Metropolitan Police ◽  
Service Culture ◽  
External Communication ◽  
Service Oriented

This paper examines the relevance of cultivating a service-oriented culture in the police organisations as a promoting force to the successful implementation of community policing. A survey was conducted with 656 police officers working in metropolitan police divisions of the Royal Thai Police, which has been selectively implementing community policing, to address the issue. The findings show that three out of the seven dimensions of service culture values correlate positively with the extent of community policing commitment. Specifically, the more the police exhibit the values of service quality, service orientation, and external communication, the more they demonstrate their commitment to the practice of community policing. Drawing on the survey findings, the paper makes several recommendations on the use of service culture to facilitate the implementation of community policing.

Service-Oriented Architecture Adoption

2010 ◽  
Vol 1 (2) ◽  
pp. 1-15
Author(s):  
Andrew P. Ciganek ◽  
Marc N. Haines
Keyword(s):  
Information Technology ◽  
Best Practices ◽  
Case Studies ◽  
Decision Model ◽  
Service Oriented Architecture ◽  
Business Environment ◽  
Key Factors ◽  
Service Oriented ◽  
Multiple Case ◽  
Multiple Case Studies

Service-oriented architecture (SOA) have been adopted by organizations in a wide variety of industries, however, best practices have still yet to mature. This article, which is part of a larger study on SOA, develops a normative decision model introducing key factors that influence the timing and approach of adopting a SOA. The decision model is based on the results of multiple case studies of organizations that had either employed or were considering implementing a service-oriented architecture project. The results indicate that there are four main areas an information technology (IT) manager needs to assess to determine when and how to move towards a SOA: the maturity of relevant standards, the technology gap, the organizational gap, and the nature of the benefits expected from a SOA. Analyzing these results suggest that differences in the business environment need to be considered in the decision of when and how an IT manager should pursue the move to a service-oriented architecture.

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