Working Within a System of Administrative Burden: How Street-Level Bureaucrats’ Role Perceptions Shape Access to the Promise of Higher Education

2021 ◽  
pp. 009539972110275
Author(s):  
Elizabeth Bell ◽  
Kylie Smith

Utilizing a statewide survey and administrative data, we explore how state-imposed burdens are translated by street-level bureaucrats (SLBs) into frontline practices that may alleviate or exacerbate onerous experiences of the administrative state. First, we find that SLBs’ role perceptions shaped not only uses of discretionary power—as either a force of client empowerment or disentitlement—but also program access. Second, we find that the local agencies with the largest proportions of income-eligible clients often had the least capacity for alleviating administrative burden, suggesting decentralization may be a mechanism by which administrative burden perpetuates structural inequality.

2018 ◽  
Vol 32 (4) ◽  
pp. 288-299 ◽  
Author(s):  
Philipp Brandt ◽  
Andrew Schrank ◽  
Josh Whitford

There is more agreement on the need for advisory services to help small and midsized manufacturers keep up with the latest managerial techniques and technologies than there is on the optimal design of those services. This study reconfigures and reanalyzes administrative data from the American Manufacturing Extension Partnership, and draws on extensive interviews with “street-level bureaucrats” at Manufacturing Extension Partnership centers, to identify and compare variation in centers’ approaches to service delivery. Centers and clients who rely on third-party providers tend to have more rather than less enduring ties, suggesting that it’s direct delivery, rather than brokerage, that is associated with one-shot deals. There is evidence also that projects generate the most impact when they help “get the relationships right” and mitigate network failures.


Author(s):  
Alexis Spire

The administrative practices of officials who process the admission of immigrants show severe variations in the ways in which migration policy is enforced on the ground. For the author, inequality of treatment lies in the very hierarchy of tasks and services of what he dubs, following Pierre Bourdieu, the immigration "field". According to the author, the governments’ securitizing priorities favour the sort of suspicion towards foreigners that the media then reproduces, thus authorizing so-called street-level bureaucrats to act with great leeway with regard to immigrants. Under pressure, governments implement what the author calls a "trompe-l’oeil policy" that explores the ambivalence between international and domestic law: while the state enforces repressive laws that apparently comply with fundamental human rights, it leaves to low-ranking civil servants enough discretion to make those rights ineffective. This point is the author’s central contention. The arbitrariness of these officials is neither contingent nor accidental: it actually constitutes a purposive "front-line policy" to enlarge the discretionary power of street-level bureaucrats in charge of regulating admissions. Unequal treatment comes in three flavours in this context. First, officials are asked to ensure that each right granted to a foreigner will not threaten the national order, which means the economic, social and political order. They are therefore in a position to judge the suitability of each application in view of their own arbitrary interpretation of what such "threats" consist of. The question of discretionary power is in this way intimately linked to the problem of equality before the law. Second, the scarcity of material and human resources allocated to services in charge of welcoming migrants starkly contrasts with the expenditure incurred to deport foreigners. Inequality also arises from how agents perceive users and the leeway they have to implement the law. Third, inequality is related to foreigners’ abilities and means to challenge discretionary power, especially through the legal tools they use or through legal intermediaries. The author thus concludes that such "front-line policy" has increasingly been used as a weapon against migrants, especially since the early 2000s, when immigration and detention policies were generalized in France. More broadly, in Europe as well as in United States, immigration reforms have made greater use of detention and focused on enforcement rather than on hosting programs and services for asylum seekers. But they have also strengthened the role of legal intermediaries. Hence the need to investigate how discretionary power is challenged as it sheds light on the power relations between states and migrants. Keywords: foreigners, discretion, sociology, participant observation, front-line policy, illegalism, jobs, insecurity, legal intermediaries


2020 ◽  
pp. 002085231989509 ◽  
Author(s):  
Cristina M. Stanica ◽  
Dan Balica ◽  
Alexander C. Henderson ◽  
Tudor C. Ţiclău

This article explores the factors that shape perceptions of administrative and rules burdens among street-level bureaucrats in Romania. Recent research examining the concept of administrative burden has focused on burdens experienced by a citizen or client. We argue here that national context shapes the features of public service delivery, and that burdens must also be understood from the perspective of bureaucrats in transitioning post-communist countries. Street-level bureaucrats represent an important category of public servants given their main characteristics in implementing policy. Findings of two analyses—one examining broader concepts of administrative burden and one looking at the narrower concept of rules burdens—indicate that rule complexity, autonomy, conformity, job satisfaction, educational attainment, and perceived corruption impact perceptions of administrative burden, while perceptions of rules burdens are impacted by rule-abiding tendencies, discretionary latitude, job satisfaction, organizational commitment, and supervisory status. Points for practitioners A major practical implication of this study derives from our findings on the factors that impact attitudes and perceptions of street-level bureaucrats in Romania. Managers that aim to improve public service delivery in this context will be able to disseminate the fact that reduced rule complexity and increased autonomy, among other organizational variables, positively impact perceptions on administrative and rules burdens. In this sense, our study provides evidence for new and current structures to improve organizational performance and service delivery.


Author(s):  
Alastair Stark

This chapter explores agents who are influential in terms of inquiry lesson-learning but have not been examined before in inquiry literature. The key argument is that two types of agent—policy refiners and street-level bureaucrats—are important when it comes to the effectiveness of post-crisis lesson-learning. As they travel down from the central government level, street-level actors champion, reinterpret, and reject inquiry lessons, often because those lessons do not consider local capacities. Policy refiners, however, operate at the central level in the form of taskforces, implementation reviews, and policy evaluation processes. These refiners examine potentially problematic inquiry lessons in greater detail in order to determine whether and how they should be implemented. In doing so, these ‘mini-inquiries’ can reformulate or even abandon inquiry recommendations.


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