scholarly journals Group trip planning and information seeking behaviours by mobile social media users: A study of tourists in Australia, Bangladesh and China

2019 ◽  
pp. 016555151989051 ◽  
Author(s):  
Jannatul Fardous ◽  
Jia Tina Du ◽  
Preben Hansen ◽  
Kim-Kwang Raymond Choo ◽  
Songshan (Sam) Huang
Keyword(s):  
Decision Making ◽  
Social Media ◽  
Social Interactions ◽  
Information Seeking ◽  
Trip Planning ◽  
Travel Information ◽  
Collaborative Information Seeking ◽  
Tourism Information ◽  
In Cis ◽  
Chinese Travellers

Social media plays an increasingly important role in travel information seeking and decision-making. However, there is limited understanding of how a group of tourists use social media to plan trips collaboratively and the different practices between countries. In this study, we investigated the collaborative information seeking (CIS) and sharing behaviours of mobile social media users from Australia, Bangladesh and China. Specifically, we surveyed a total of 219 participants to explore the differences in CIS behaviours when people were planning a group trip. The findings suggest significant differences among three countries in terms of the motivations of using social media, CIS activities and social interactions outside the group. Key findings include Bangladeshi and Chinese travellers preferred known contacts on social media, while Australian tourists intended to use both known contacts and user-generated contents for seeking information. The findings also show that social interactions employed by individuals are considered as an important complement of and are interwoven with in-group CIS; both contribute to tourism information seeking. Finally, we propose a framework for CIS research in the tourism domain.

The embeddedness of collaborative information seeking in information culture

2016 ◽  
Vol 43 (4) ◽  
pp. 554-566 ◽  
Author(s):  
Preben Hansen ◽  
Gunilla Widén
Keyword(s):  
Decision Making ◽  
Information Management ◽  
Information Seeking ◽  
Information Use ◽  
Work Practices ◽  
Information Culture ◽  
Work Activities ◽  
Work Tasks ◽  
Collaborative Information Seeking ◽  
Individual Information

Professionally, people often conduct their work in settings containing a range of different collaborative situations and work practices in which people handle information and work activities. Still, work tasks are usually considered and perceived as individual activities although the technology and the characteristics of the tasks require collaborative and cooperative handling processes. This viewpoint still produces technologies that, in general, assume individual information management and decision-making. Based on previous research on information culture (IC) and collaborative information seeking (CIS), this paper proposes an integrated framework where both environmental (cultural) as well as collaborative aspects of organisational information behaviour are present. This kind of framework would be useful in studies looking into how information is retrieved, how information is organised and managed, and how information is used as a resource in collaborative settings. It gives a more holistic perspective to information use and practices in organisations where culture, collaboration and awareness are especially brought to common attention for effective information management in organisations.

scholarly journals Measuring the Effectiveness of a Transit Agency’s Social Media Engagement with Travelers

2018 ◽  
Vol 2672 (50) ◽  
pp. 46-55 ◽  
Author(s):  
Joanne Douglass ◽  
Dilum Dissanayake ◽  
Benjamin Coifman ◽  
Weijia Chen ◽  
Fazilatulaili Ali
Keyword(s):  
Social Media ◽  
Age Groups ◽  
Principal Component ◽  
Online Questionnaire ◽  
Trip Planning ◽  
Transit System ◽  
Traveler Information ◽  
Travel Information ◽  
The Social ◽  
The Individual

This study investigated the uses of social media for travel planning on a transit system with particular attention to travel disruptions and delays. As a result of very limited research in the effectiveness of social media in a transit setting, the best practices have yet to be established. Rather than having a one-size-fits all traveler information system, these online services have the potential to provide personalized information tailored to the individual or route they are traveling. Key to this personalization is understanding the audience and their needs. This study sought to explore how, and at what level, transit riders utilize real-time travel information from the social media sites maintained by the transit agency. An online questionnaire was used to collect data about the transit agency’s social media users, these data were evaluated using Principal Component Analysis (PCA) and cross-tabulation analysis. Perhaps not surprisingly, there is a significant relationship between respondents’ age and their travel purpose. Across age groups and across travel purposes the vast majority of respondents said they most commonly check the transit agency’s social media pages, “before journey,” to gather daily updates before starting their journeys. Thus, the social media sites already have the potential to influence the users’ travel plans before their journey, such as changing their route, travel mode, and/or departure time. On the other hand, this outcome indicates that an active engagement with social media is still missing from the viewpoint of customers. As there are so many users that visit the social media pages for trip planning there is an opportunity to reach these individuals and provide a much more dynamic engagement. While the focus is on a single transit agency, most of the results transcend the specific location or agency.

scholarly journals Collaborative information seeking and expertise seeking: different discourses about similar issues

2017 ◽  
Vol 73 (5) ◽  
pp. 858-876 ◽  
Author(s):  
Morten Hertzum
Keyword(s):  
Information Seeking ◽  
Future Research ◽  
Information Need ◽  
Content Type ◽  
Source Selection ◽  
Advance Research ◽  
Collaborative Information Seeking ◽  
In Cis ◽  
Compare And Contrast ◽  
Blind Spots

Purpose The purpose of this paper is to compare and contrast research on collaborative information seeking (CIS) and expertise seeking (EXS) to identify focal themes, blind spots, and possibilities for cross-fertilization. Design/methodology/approach Existing research was reviewed. The review consisted of a content analysis of 70 (CIS) and 72 (EXS) studies with respect to the context, scope, process, and setting of CIS and EXS, supplemented with a bibliometric analysis of the references in the reviewed studies. Findings In CIS, the context is a group of actors collaborating on a shared task. In EXS, the information need is held by an individual but resolved by consulting other people. While the typical scope of EXS studies is source selection, CIS studies mostly concern the consultation of the sources and the use of the obtained information. CIS and EXS studies also attend differentially to the information-seeking process. Only 4 percent of the references in the reviewed studies are cited in both CIS and EXS research. The author concludes that, at present, CIS and EXS are different discourses about similar issues. Research limitations/implications Increased interaction between CIS and EXS will advance research in both areas and prevent duplication of effort. Topics for future research are identified. It should be noted that the findings are limited to the 142 studies reviewed. Originality/value By analyzing CIS in the context of EXS, and vice versa, this study provides a fresh look at the information-seeking research that attends to collaboration.

Impact of Online Social Media on Consumer Decision Making: A Study in Dehradun

2012 ◽  
Vol 3 (5) ◽  
pp. 379-381
Author(s):  
Dr. Aruna Kumar Mishra ◽  
◽  
Narendra Kumar Narendra Kumar ◽  
Abhishek Sharma
Keyword(s):  
Decision Making ◽  
Social Media ◽  
Consumer Decision Making ◽  
Consumer Decision ◽  
Online Social Media
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