scholarly journals Meeting the numbers: Performance politics and welfare-to-work at the street-level

2021 ◽  
pp. 079160352110684
Author(s):  
Michael McGann
Keyword(s):  
Social Policy ◽  
Performance Management ◽  
Management Control ◽  
Welfare To Work ◽  
Eligibility Criteria ◽  
Frontline Staff ◽  
Employment Services ◽  
Frontline Workers ◽  
Double Activation ◽  
And Performance

Over the past decade, social policy in Ireland has taken an increasingly ‘workfarist turn’. This has proceeded through benefit cuts, tighter eligibility criteria for payments, and claimant activation via penalty rates for breaching new conduct conditions. However, key to understanding the post-crisis reconfiguration of welfare is not just the increasingly workfarist content of social policy but also how the delivery of public employment services has been reorganised through processes of marketisation and tightening performance management of delivery organisations and the staff who work within them. Positioning these governance reforms as processes of ‘double activation’, and drawing on survey and interview research with frontline staff working for agencies contracted by government to deliver activation, this study explores how frontline staff experience performance management as a disciplinary regime: the degree to which frontline workers are subject to management control and performance management in their jobs, what forms this takes, and how it shapes their field of action and choice. In so doing, the study draws attention to the ways in which the governance of caseworkers and the governance of claimants are inter-related, and the degree to which performance management regimes influence frontline practices to motivate the enforcement of workfarist policy practices.

scholarly journals The Category Game and its Impact on Street-Level Bureaucrats and Jobseekers: An Australian Case Study

2019 ◽  
Vol 18 (4) ◽  
pp. 631-645
Author(s):  
Siobhan O’Sullivan ◽  
Michael McGann ◽  
Mark Considine
Keyword(s):  
Performance Management ◽  
Case Studies ◽  
Major Elements ◽  
Management Systems ◽  
Frontline Staff ◽  
Employment Services ◽  
Performance Management Systems ◽  
Internal Sorting ◽  
Australian Case

A key question concerning the marketisation of employment services is the interaction between performance management systems and frontline client-selection practices. While the internal sorting of clients for employability by agencies has received much attention, less is known about how performance management shapes official categorisation practices at the point of programme referral. Drawing on case studies of four Australian agencies, this study examines the ways in which frontline staff contest how jobseekers are officially classified by the benefit administration agency. With this assessment pivotal in determining payment levels and activity requirements, we find that reassessing jobseekers so they are moved to a more disadvantaged category, suspended, or removed from the system entirely have become major elements of casework. These category manoeuvres help to protect providers from adverse performance rankings. Yet, an additional consequence is that jobseekers are rendered fully or partially inactive, within the context of a system designed to activate.

scholarly journals Performance Management in Anti-Corruption Authorities Indonesian and Swedish Cases

INTEGRITAS ◽  
2018 ◽  
Vol 4 (2) ◽  
pp. 29
Author(s):  
Oryza Sativa ◽  
Christos Daskalakis
Keyword(s):  
Performance Measurement ◽  
Performance Management ◽  
Comparative Research ◽  
Qualitative Method ◽  
Management Control ◽  
Management Control System ◽  
Target Setting ◽  
Multiple Case ◽  
And Performance

This paper investigates how Anti-Corruption Authorities (ACA) make use of performance measurement in order to improve performance management. The research framework has been developed from Ferreira and Otley (2009). The authors used a qualitative method with multiple case study in order to perform comparative research. Indonesia’s Komisi Pemberantasan Korupsi and Swedish National Anti-Corruption Unit were chosen as the sample of the study. The research found that both of the authorities has a greatly different performance management system and performance measurement. It can be seen from the use of key performance indicators and its role in the management control system, as well as the target setting, performance evaluation, and rewards.

scholarly journals Contrôle de Gestion et Performance dans les Organisations Publiques Marocaines: Quelles Spécificités?

2017 ◽  
Vol 13 (19) ◽  
pp. 231
Author(s):  
Botaina Mjidila ◽  
Youssef El Wazani ◽  
Malika Souaf
Keyword(s):  
Performance Management ◽  
Balanced Scorecard ◽  
Management Control ◽  
Management Tool ◽  
Balance Scorecard ◽  
Private Companies ◽  
The Balanced Scorecard ◽  
The Public ◽  
And Performance ◽  
The Impact

This paper focuses on the practice of Management Control within public organizations. Also, it provides an overview of the various constraints limiting the success of the implementation of this discipline in this type of organization. It also focuses on the impact of the implementation of a performance management system on these structures. Modernization and performance, two notions which is interdependent with the practice of management control, will also be mentioned in a synthetic way. In order to do this, we first present the concepts of modernization and performance. This was done according to different approaches. After then, it analyzed the performance management tool mostly used by private companies: "the management dashboard". Finally, the last part of this study will be devoted to discussing the relevance of the balanced scorecard developed by Norton and Kaplan. Also, they considered the balance scorecard to be the most appropriate tool in the public domain.

scholarly journals The use of management control and performance measurement systems in SMEs

2018 ◽  
Vol 38 (11) ◽  
pp. 2169-2191 ◽  
Author(s):  
Biljana Pešalj ◽  
Andrey Pavlov ◽  
Pietro Micheli
Keyword(s):  
Performance Measurement ◽  
Performance Management ◽  
Control Systems ◽  
Management Practices ◽  
Single Case ◽  
Management Control ◽  
Theory And Practice ◽  
Content Type ◽  
And Performance

Purpose The purpose of this paper is to respond to recent calls for understanding how multiple management control (MC) and performance measurement (PM) systems are used simultaneously for managing performance, particularly in the context of small- and medium-sized enterprises (SMEs). Design/methodology/approach Data are collected during an in-depth case study of MC and PM and management practices in a Dutch SME using multiple data sources and elicitation methods, including interviews and participant observations. Findings This study identifies managerial practices that enable the interplay of the four control systems – beliefs, boundaries, diagnostic and interactive – helping the organization manage organizational tensions in relation to short- and long-term focus, predictable goal achievement and search for new opportunities, internal and external focus, and control and creativity. Research limitations/implications This paper advances the research on integrating multiple aspects of performance management, particularly technical and social. This research is based on a single case study; future qualitative and quantitative studies could explore the interplay between the four control systems in other settings and explore the relationship between control systems and leadership style. Practical implications Managing performance requires active and continuous use of all four control systems. This is particularly salient in SMEs where less formal controls play a key role and where balance needs to be ensured despite the lack of managerial processes and capabilities. Originality/value The findings advance PM and management theory and practice in the context of SMEs.

scholarly journals Remodeling Street-Level Workers With Quasi-Markets: Comparing Ireland’s Mixed Economy of Welfare-to-Work

2021 ◽  
pp. 009539972110509
Author(s):  
Michael McGann
Keyword(s):  
Social Policy ◽  
Performance Monitoring ◽  
Parallel Program ◽  
Welfare To Work ◽  
Employment Services ◽  
Mixed Economy ◽  
Street Level ◽  
Market Governance ◽  
Policy Experiment

Quasi-markets in employment services often follow social policy turns toward activation. Critics see this as no accident, arguing that marketization is intended to raise the odds that workfare policies will be implemented. Drawing on surveys of Irish frontline activation workers, this study harnesses a natural policy experiment whereby Ireland introduced a Payment-by-Results quasi-market alongside a parallel program contracted without outcomes-based contracting. Although the demandingness of activation remains modest in Ireland, the study finds that regulatory approaches are more common under market governance conditions, which in turn has been associated with significant workforce changes and stronger systems of performance monitoring.

PENGARUH BUDAYA ORGANISASI, KEPEMIMPINAN DAN IKLIM ORGANISASI TERHADAP KINERJA PEGAWAI RUMAH SAKIT BHAYANGKARA PADANG

2020 ◽  
Author(s):  
Silvia Agustin
Keyword(s):  
Organizational Culture ◽  
Regression Analysis ◽  
Organizational Climate ◽  
Employee Performance ◽  
Test Validity ◽  
Workplace Culture ◽  
Work Culture ◽  
Eligibility Criteria ◽  
Reliable Instrument ◽  
And Performance

The purpose of this study are: 1) To clarify whether there is influence organizational culture, leadership and organizational climate on employee performance Bhayangkara Padang Hospital and 2) Measure the influence of organizational culture, leadership and organizational climate on employee performance Bhayangkara Padang Hospital. Based on test validity workplace culture, leadership, work climate and performance in mind all the items declared invalid meet the eligibility criteria are good and reliable instrument. Work Culture regression analysis obtained by value t = 2.091 while t table = 1.988, so t count> t table and the significance value is 0,040 this value is smaller than α = 0.05 not significant effect on employee performance Padang Police Hospitals. Leadership regression analysis obtained by value t = 1.762 while t table = 1.988 so that t

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