Research on the construction of the spiral evolutionary design methodology for a product service system based on existing products

2019 ◽  
Vol 234 (4) ◽  
pp. 825-839
Author(s):  
Shaofei Jiang ◽  
Di Feng ◽  
Chunfu Lu ◽  
Jiquan Li ◽  
Hao Chai
Keyword(s):  
Evaluation System ◽  
Service System ◽  
Design Method ◽  
Added Value ◽  
Evolutionary Design ◽  
Product Service System ◽  
System Evolution ◽  
Fire Extinguishing ◽  
Product Service ◽  
Feasibility Evaluation

A product service system composed of products, services, hardware and software support, and stakeholders enhances the added value and competitiveness of products through resource integration. To reduce the input in servitization and improve feasibility, manufacturers tend to construct a product service system based on existing products to meet the demands of customers, instead of constructing a completely new product service system. Therefore, this article presents a spiral evolutionary design method to construct a product service system based on existing products. With the ultimate goal of the system evolution being the maximization of the use of existing products while satisfying the demands of customers, the system performance will be spirally upgraded under the guidance of the system evolution chain through the operation of the system symbiotic ring. The construction of a mobile fire extinguishing product service system based on existing fire-fighting equipment was used as an example to illustrate the feasibility of this methodology. Finally, a feasibility evaluation system was established to evaluate and compare the previous product service system methodologies with the methodology in this article.

Process-Oriented Information Modeling and Exchange Paradigm for the Support of Complex after Sales Services with Mobile Technologies

2010 ◽  
pp. 227-244
Author(s):  
Nadine Blinn ◽  
Markus Nüttgens ◽  
Thorsten Dollmann ◽  
Oliver Thomas ◽  
Peter Loos ◽  
...  
Keyword(s):  
Service System ◽  
Information Modeling ◽  
Added Value ◽  
Mobile Technologies ◽  
Product Service System ◽  
System Calls ◽  
Application Systems ◽  
Product Service ◽  
Process Oriented ◽  
Customer Services

As technical products become more complex, the related technical customer services also do. The required information to accomplish technical customer services are dynamic, complex and at the same time business critical for the success of the services. This chapter deals with the process-oriented integration of product development and service documentation for the support of technical customer services (TCS) in machine and plant construction, illustrated on the example of the heating, air conditioning and sanitary engineering (HAS) branch. Both using mobile application systems and creating a product service system can increase the efficiency of procedures in service provision. The development and provision of the product service system calls for an interdisciplinary perspective. The problem, as well as the solution on the basis of hybrid added value, the structure of the product service system, the IT-concept and the implementation of the service process modeling will be discussed in detail in this article. In conclusion, the concept presented here will be explained in a practical use case.

Module division and configuration modeling of CNC product–service system

2016 ◽  
Vol 231 (3) ◽  
pp. 494-506 ◽  
Author(s):  
Zhongqi Sheng ◽  
Changsai Liu ◽  
Junyou Song ◽  
Hualong Xie
Keyword(s):  
Modular Design ◽  
Service System ◽  
Design Method ◽  
Service Integration ◽  
Product Lifecycle Management ◽  
Configuration Model ◽  
Product Service System ◽  
Integration Model ◽  
Product Service ◽  
Service Activities

Product–service system is a new globally optimized production system with high-degree integration of product and service, which is formed under the product lifecycle management thinking of manufacturing enterprises. This paper applies the modular design method in the development of CNC product–service system and studies the module division and configuration modeling method oriented to configuration design process. First, a service module division method based on design structure matrix is proposed, and the relationship of service activities is established through directed graph and the module division of service activities is determined by calculating reachable matrix. Next, the product–service integration strategy is analyzed, the product–service integration model is built, and the organic integration of product and services is achieved. Then, the meaning of configuration model of product–service system is introduced and the configuration model is established. At last, the economical turning center is selected as an example of CNC to implement the module division and configuration modeling of CNC product–service system and to verify the feasibility of proposed methods.

scholarly journals EXTENDING PRODUCT FAMILY DESIGN METHODS TO PRODUCT-SERVICE-SYSTEM FAMILY DESIGN

2021 ◽  
Vol 1 ◽  
pp. 1557-1566
Author(s):  
David Rosen ◽  
Young Mi Choi
Keyword(s):  
Service System ◽  
Design Method ◽  
Product Family ◽  
Design Methods ◽  
Alternative Methods ◽  
Product Family Design ◽  
Product Service System ◽  
Product Families ◽  
Product Service ◽  
Smart Technologies

AbstractAlthough product family design methods are well established, little research has focused on Product-Service-System (PSS) family design. A PSS family design method is proposed in this paper that parallels methodology for designing product families. Separate platforms are proposed for products and for services. However, couplings between product and service platforms are identified and incorporated into the design method. Design problem formulations are proposed for PSS family platforms and for the PSS family itself, using a module-based approach, in contrast to a platform scaling approach. Alternative methods are investigated and compared for solving these problems. The application domain of Assistive Mobility (AM) is identified as a promising PSS family in this work. If smart technologies are integrated into AM devices, such as manual wheelchairs, powered wheelchairs, walkers, and rollators, then patient diagnosis and treatment, as well as device maintenance, services are enabled with these smart technologies, demonstrating that smart AM devices are a promising PSS family.

Co-creating product-service-system with and for the ageing society in different socio cultural contexts

2019 ◽  
Vol 1 (1) ◽  
Author(s):  
Carlijn VALK ◽  
Yuan LU ◽  
Jim STEENBAKKERS ◽  
Tilde BEKKER ◽  
Gavin PROCTOR ◽  
...  
Keyword(s):  
Value Creation ◽  
Service System ◽  
Design Method ◽  
Product Service System ◽  
Ageing Society ◽  
Cultural Contexts ◽  
Creation Process ◽  
Product Service ◽  
Multi Stakeholder ◽  
Research Tools

This paper reports on an empirical study about how designers and design researchers applied a co-creation method to generate product-service-system (PSS) concepts in multi-stakeholder teams, to promote physical activities for elderly people in an EU project. This method is developed based on the Value Design method. The value design method consists of a workshop process and a set of generative research tools to support the value creation process. By analysing the workshop process, results from the end user value creating process, the stakeholder value creating process and the encounter process, this paper demonstrates how designers can use such a co-creation process together with the created generative research tools to enable the value creation for the purpose of adopting the PSS approach by the stakeholders and the end users. The results also showed that different social cultural contexts related to the field of interest determined the stakeholder network construction.

A Study on the Core Competency for Product-Service System

2015 ◽  
Vol 29 (2) ◽  
pp. 171-195 ◽  
Author(s):  
Hong, Yong-pyo ◽  
Young Jun Kim
Keyword(s):  
Service System ◽  
Core Competency ◽  
Product Service System ◽  
The Core ◽  
Product Service
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