scholarly journals Higher education student pathways to ebook usage and engagement, and understanding: Highways and cul de sacs

2019 ◽  
Vol 52 (2) ◽  
pp. 601-619 ◽  
Author(s):  
Biddy Casselden ◽  
Richard Pears
Keyword(s):  
Higher Education ◽  
Learning Styles ◽  
Student Satisfaction ◽  
Resource Use ◽  
Online Survey ◽  
Small Scale ◽  
Education Student ◽  
Mixed Methods Approach ◽  
Space Saving ◽  
Efficient Resource

Ebooks have enthusiastically been adopted by academic libraries, viewed as a golden bullet by library professionals, resulting in efficient resource use, space saving, student satisfaction and accommodating millennial generation study habits. A small-scale online survey undertaken at Northumbria and Durham Universities investigated students’ ebook use, examining aspects of learning ebooks support, searching strategies, devices used for ebook access, and reading and use strategies. Ninety-two responses were analysed using a mixed methods approach. Despite many advantages of ebooks including portability, availability, functionality and searching, results, demonstrated sentiment regarding ebooks was not wholly positive. There were frustrations regarding the complexity of ebook provision, publisher’s restrictions and the lack of compatibility with reading devices. A key finding related to ebook interrogation which involved greater targeted searching of content and a ‘bite-size’ approach to reading. Caution must be observed to ensure that library collections facilitate a complexity of learning styles, and provide opportunities for students to better digest content.

scholarly journals Stepping Up to Edge Hill University: the value and impact for students following the completion of a virtual pre-entry module

2019 ◽  
Author(s):  
Helen Jamieson ◽  
Julie Nolan
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Online Survey ◽  
Positive Impact ◽  
Structured Interview ◽  
Added Value ◽  
Education Student ◽  
Main Role ◽  
Open Education ◽  
Wide Range

As learning developers, our main role is to support students in developing their academic skills throughout their time at university. We are particularly interested in students’ transition into university and have developed a programme-specific pre-entry module within Blackboard Open Education to support undergraduate students with their transition into their academic programme of study. As part of a pedagogical research project for the Postgraduate Certificate in Teaching in Higher Education (PGCTHE), we have attempted to assess the value and impact of this pre-entry module. Our project employed a mixed methods analysis of a wide range of quantitative and qualitative data, including student conversion data (Quercus Student Records System); module engagement and completion data (Blackboard Open Education); student satisfaction data (Bristol Online Survey); value and impact data from key academic staff (semi-structured interviews) and students (focus group/semi-structured interview and Bristol Online Survey); and a thorough review of associated literature. We shared our preliminary findings at the Association for Learning Developers in Higher Education conference (ALDHE) in Exeter in April 2019. Our research has shown that, although student satisfaction is high with some indication of added value and a positive impact on the students’ transitional experience, these are self-reported and we thus conclude that this research would benefit from further exploration and more extensive student, stakeholder and platform evaluation.

PENERAPAN iLEARNING SURVEY (iSur) DALAM MENINGKATKAN KUALITAS SISTEM INFORMASI SELAMA PROSES PEMBELAJARAN DI PERGURUAN TINGGI RAHARJA

CCIT Journal ◽  
2014 ◽  
Vol 7 (3) ◽  
pp. 335-354
Author(s):  
Untung Rahardja ◽  
Muhamad Yusup ◽  
Ana Nurmaliana
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Teaching And Learning ◽  
Online Survey ◽  
The Other ◽  
Learning Activities ◽  
Faculty Performance ◽  
Satisfaction Measurement ◽  
Valid Information

The accuracy and reliability is the quality of the information. The more accurate and reliable, the more information it’s good quality. Similarly, a survey, the better the survey, the more accurate the information provided. Implementation of student satisfaction measurement to the process of teaching and learning activities on the quality of the implementation of important lectures in order to get feedback on the assessed variables and for future repair. Likewise in Higher Education Prog has undertaken the process of measuring student satisfaction through a distributed questioner finally disemester each class lecture. However, the deployment process questioner is identified there are 7 (seven) problems. However, the problem can be resolved by the 3 (three) ways of solving problems one of which is a system of iLearning Survey (Isur), that is by providing an online survey to students that can be accessed anywhere and anytime. In the implementation shown a prototype of Isur itself. It can be concluded that the contribution Isur system can maximize the decision taken by the Higher Education Prog. By using this Isur system with questions and evaluation forms are submitted and given to the students and the other colleges. To assess the extent to which the campus has grown and how faculty performance in teaching students class, and can be used as a media Isur valid information for an assessment of activities throughout college.

scholarly journals Technology enhanced learning environments in higher education: A cross-discipline study on teacher and student perceptions

2021 ◽  
Vol 18 (4) ◽  
pp. 147-168
Author(s):  
Sue Downie ◽  
◽  
Xiaoping Gao ◽  
Simon Bedford ◽  
Kenton Bell ◽  
...  
Keyword(s):  
Higher Education ◽  
Student Perceptions ◽  
Online Survey ◽  
Technology Enhanced Learning ◽  
Education Student ◽  
Digital Learning ◽  
The Future ◽  
Teachers And Students ◽  
Teacher And Student Perceptions ◽  
Enhanced Learning

Teacher and student perceptions of using technology enhanced learning (TEL) in higher education have received growing attention, particularly during COVID-19, however existing studies are mainly disciplinespecific. This study adopts a holistic cross-disciplinary approach. It compares teacher and student perceptions on defining TEL, promotors and barriers for its use, and solutions offered for better use of TEL in the future. Both qualitative and quantitative data were collected from an Australian university. A total of 75 teachers and 48 students completed an online survey, and of these participants, 24 teachers and 29 students participated in follow-up focus group interviews that included Kahoot! surveys. Quantitative results show that teacher and student perceptions on TEL were generally aligned except that self-reported technology savviness and confidence was rated higher than how students and staff rated each other. Qualitative analyses reveal that both teachers and students identified the main promoters for TEL as being: modern and expected in higher education, while being equalising, efficient, engaging, authentic, collaborative and flexible. The common barriers for using TEL were identified as fear, time, organisational culture, knowledge and technical/support issues, along with the perceived pitfalls of distraction, and superficial student learning. Solutions offered for TEL in the future from staff focused on the institution and a desire for strategic, pedagogical and holistic approaches, while students focussed on the accessibility, flexibility and collaborative potential of TEL. This cross-discipline pre-COVID-19 study of TEL perceptions offered by teachers and students has contributed to knowledge in this area by identifying barriers and solutions for TEL common to all disciplines that have the potential to be applied to whole of institution strategic approaches for the more effective use of TEL in teaching and learning in higher education. Student accessibility to TEL and the development of pedagogically sound digital learning resources bringing together educational developers and discipline experts are of particular relevance during and post-COVID-19.

scholarly journals The Structure of Social Networks and Its Link to Higher Education Students' Socio-Emotional Loneliness During COVID-19

2021 ◽  
Author(s):  
Manuel D.S. Hopp ◽  
Marion Händel ◽  
Svenja Bedenlier ◽  
Michaela Gläser-Zikuda ◽  
Rudolf Kammerl ◽  
...  
Keyword(s):  
Higher Education ◽  
Online Survey ◽  
Online Communication ◽  
Education Student ◽  
Emotional Experiences ◽  
Egocentric Networks ◽  
Social And Emotional ◽  
Emotional Loneliness ◽  
Digital Skills ◽  
The Impact

Lonely students typically underperform academically. According to several studies, the COVID-19 pandemic is an important risk factor for increases in loneliness, as the contact restrictions and the switch to mainly online classes potentially burden the students. The previously familiar academic environment (campus) as well as the exchange with peers and lecturers on site were no longer made available. In our study, we examine factors that could potentially counteract the development of higher education student loneliness during the COVID-19 pandemic from a social network perspective. During the semester, N = 283 students from across all institutional faculties of a German comprehensive university took part in an online survey. We surveyed their social and emotional experiences of loneliness, their self-reported digital skills, and their current egocentric networks. We distinguished between close online contacts (i.e., mainly online exchanges) and close offline contacts (i.e., mainly in situ exchanges). In addition, we derived the interconnectedness (i.e., the densities of the egocentric networks) and diversity (operationalized with the entropy) of students’ contacts. The results of correlation analyses and hierarchical linear regressions indicate that strong digital skills are related to both a higher number of online contacts and to lower social and emotional experiences of loneliness. Regardless of whether offline or online, the number of reported contacts is indicative of a lower experience of social loneliness. A well-connected network related to lower experiences of social but not emotional loneliness. Finally, findings suggest that homogenous networks tend to be related with lower experiences of both social and emotional loneliness. Overall, our study indicates that barriers to online communication might be mitigating factors to consider when assessing the impact of the COVID-19 pandemic on student loneliness.

Evaluating Customer Relationship Management in the Context of Higher Education

2012 ◽  
Vol 2 (1) ◽  
pp. 32-52 ◽  
Author(s):  
Lubov Kosch ◽  
Ina Friedrich ◽  
Michael H. Breitner
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Customer Relationship Management ◽  
Online Survey ◽  
Life Support ◽  
Relationship Management ◽  
Customer Relationship ◽  
Ivy League ◽  
Administrative Services ◽  
Student Relationship

The current economic climate has its effect on the higher education sector as less money is provided by governments and increasing number of students with higher demands and expectations intensify competition among universities. Customer relationship management (CRM) has become a key instrument in attracting paying students as retaining a long-lasting relationship provides financial and other benefits. This paper presents a structured literature review to analyze requirements for a student relationship management system (SRMS) as discussed in literature and analyzes the findings with results gained through an online survey which was conducted with students and alumni from four Ivy League universities. The results of this preliminary study show that universities need to focus on perceived service quality, satisfaction and trust of their students to enhance student and alumni retention. Preferred communication channels vary by communication partner and topic. In regard to student-university communication, university administrations need to improve their relationship and communication habits as student satisfaction with administrative services is lowest in comparison to lecturers and mentors. Current SRMS revealed gaps for student life support, class selection and financial aid.

Distance Education

2009 ◽  
pp. 71-78
Author(s):  
Wm. Benjamin Martz Jr. ◽  
Morgan Shepherd
Keyword(s):  
Higher Education ◽  
Growth Rate ◽  
Distance Education ◽  
Student Satisfaction ◽  
Online Course ◽  
Education Student ◽  
Education Programs ◽  
Distance Education Program ◽  
Satisfaction Questionnaire ◽  
Education Industry

Almost 3.5 million students were taking at least 1 online course during the fall 2006 term. The 9.7 % growth rate for online enrollments far exceeds the 1.5 % growth of the overall higher education student population. (Allen and Seaman, 2007) By 2006, the distance education industry was well beyond $33.6 billion (Merit Education, 2003). As with most markets, 1 of the keys to taking advantage of this growing market is customer satisfaction. Therefore the greater the student satisfaction in a distance program, the more likely that program will be successful. This paper identifies 5 key components of satisfaction for distance education programs through a student satisfaction questionnaire and factor analysis. A questionnaire was developed using these variables and administered to 341 distance students. The results revealed 5 constructs for student satisfaction in a distance education program (Martz and Reddy, 2005; Martz and Shepherd, 2007). Using these factors as guidance, this paper extends those findings to provide some operational and administrative implications.

scholarly journals ADDRESSING SERVICE QUALITY ISSUES IN HIGHER EDUCATION: THE EDUCATIONAL ENVIRONMENT EVALUATION FROM THE STUDENTS' PERSPECTIVE

2012 ◽  
Vol 18 (1) ◽  
pp. 84-98 ◽  
Author(s):  
Yulia Stukalina
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
School Improvement ◽  
Student Satisfaction ◽  
Action Plan ◽  
Educational Environment ◽  
Academic Community ◽  
Education Student ◽  
Student Interactions ◽  
Quality Of Higher Education

Concern about the quality of higher education is on the rise in Europe. To provide quality enhancement of the educational environment higher education institutions should create and implement a strategy for their higher school improvement - a long-term action plan aimed at achieving organisational goals, which includes a) the management of the organisational units as interconnected and interdependent entities; b) the engagement of students in quality assurance activities as enthusiastic and responsible academic community members. This paper discusses the importance of using regular educational environment evaluation, which involves students' indirect participation in decision-making, as one of the most essential quality assurance activities associated with higher school improvement. It also emphasizes the significance of measuring student satisfaction in education, student satisfaction and student motivation being the result of student interactions with the educational environment in the form of students' perceptions of the educational services.

scholarly journals A bibliographical analysis in the literature of value co-creation in private higher education between the years 2006 to 2016

2020 ◽  
Vol 11 (4) ◽  
pp. 1323
Author(s):  
Maicon Da Silva ◽  
Luis Carlos Alves Da Silva ◽  
Flávio Régio Brambilla
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Classroom Environment ◽  
Service Management ◽  
Private Higher Education ◽  
Education Student ◽  
Scientific Publications ◽  
Teachers And Students ◽  
Number Of Publications ◽  
The Moment

The present research aims to present a bibliographical analysis of scientific publications on the theme "value co-creation in private higher education", carried out from 2006 to 2016. Methodologically, this article was carried out through a bibliographical survey, with the objective of selecting the publications made in scientific journals in the pre-stipulated period. Form 54 publications were selected. It was observed that in the year 2016 there were the highest number of publications (10), already years of 2006, 2007 and 2013 were the ones with the lowest number of publications (2). Also, it was identified that the authors that obtained the most prominence in the research were Robert F. Lusch and Stephen L. Vargo, where they obtained (5) publications each. In relation to the most published journals on the subject were Journal of Business Research and Journal of Service Management, with (3) publications each. In this context, it was possible to note that the words that were the most successful in high repetition were: value co-creation, logic dominant of service, value, service. The relevance of this research comes from the moment that value co-creation is seen as an important tool for marketing administration allowing for constant improvements through the exchange of experiences between teachers and students in the classroom environment. Thus, in private higher education, student satisfaction and value creation are the result of individual or joint actions (institution, teacher and student).

Evaluating Customer Relationship Management in the Context of Higher Education

2012 ◽  
pp. 1210-1227
Author(s):  
Lubov Kosch ◽  
Ina Friedrich ◽  
Michael H. Breitner
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Customer Relationship Management ◽  
Online Survey ◽  
Life Support ◽  
Relationship Management ◽  
Customer Relationship ◽  
Ivy League ◽  
Administrative Services ◽  
Student Relationship

The current economic climate has its effect on the higher education sector as less money is provided by governments and increasing number of students with higher demands and expectations intensify competition among universities. Customer relationship management (CRM) has become a key instrument in attracting paying students as retaining a long-lasting relationship provides financial and other benefits. This paper presents a structured literature review to analyze requirements for a student relationship management system (SRMS) as discussed in literature and analyzes the findings with results gained through an online survey which was conducted with students and alumni from four Ivy League universities. The results of this preliminary study show that universities need to focus on perceived service quality, satisfaction and trust of their students to enhance student and alumni retention. Preferred communication channels vary by communication partner and topic. In regard to student-university communication, university administrations need to improve their relationship and communication habits as student satisfaction with administrative services is lowest in comparison to lecturers and mentors. Current SRMS revealed gaps for student life support, class selection and financial aid.

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