Quality Assurance Program for a Drug Information Center

1987 ◽  
Vol 21 (10) ◽  
pp. 816-820 ◽  
Author(s):  
Carol A. Repchinsky ◽  
E. Joy Masuhara
Keyword(s):  
Quality Assurance ◽  
Patient Care ◽  
Response Rate ◽  
Drug Information ◽  
Information Service ◽  
Quality Assurance Program ◽  
Drug Information Service ◽  
Outcome Measurements ◽  
Information Center

The objective of this study was to develop a quality assurance program for the drug information service using outcome measurements. Criteria of timeliness, accuracy, objectivity, completeness, and use of the information in patient care were measured by a questionnaire sent to users of the service. A response rate of 86 percent showed that the criteria were met in 92, 97, 92, 75, and 69 percent of cases, respectively. The autoreputational approach was utilized in altering procedures to attempt to meet the previously set standards. It was concluded that measuring outcome is a useful method for assuring the quality of a drug information service.

The Trend of Drug Information Service Provided by a Drug Information Center

2001 ◽  
Vol 7 (1) ◽  
pp. 67
Author(s):  
Ji Hee Kim ◽  
Eun Soon Park ◽  
Yoon Hee Son ◽  
Kee Myung You ◽  
Hyun Jung Lee ◽  
...  
Keyword(s):  
Drug Information ◽  
Information Service ◽  
Drug Information Service ◽  
Information Center

scholarly journals Satisfaction of drug information services implementation in Air Itam, Selindung, Girimaya, Gerunggang and Melintang health centre Pangkalpinang City

2021 ◽  
pp. 246-250
Author(s):  
Rachmawati Felani Djuria
Keyword(s):  
Drug Information ◽  
Health Centre ◽  
Information Service ◽  
Observational Research ◽  
Test Results ◽  
Drug Information Service ◽  
Significant Difference ◽  
Health Centres ◽  
Services Implementation

Aim: Previous studies have shown that the service quality of the pharmaceutical drug information service has not been optimally implemented. This problem also occurred in Pangkalpinang city. Therefore, it is essential to conduct a study on the satisfaction of drug information service implementation to improve the quality of pharmaceutical services. Aim: Examining the satisfaction of drug information service implementation in Air Itam, Selindung, Girimaya, Gerunggang, and Melintang health centres Pangkalpinang city. Method: This observational research was conducted from March to December 2018 in Air Itam, Selindung, Girimaya, Gerunggang, and Melintang health centres, Pangkalpinang city. It involved 150 patients selected by accidental sampling techniques, and the bivariate analyses were performed using the dependent t-test. Results: The quality of drug information service implementation in all dimensions was good, and there were significant differences in tangibility (p < 0.0001), reliability (p = 0.025), and empathy (p = 0.011). All respondents were quite satisfied with the drug information service implementation in all dimensions, with a significant difference in the dimensions of tangibility (p = 0.002), reliability (p = 0.045), and empathy (p = 0.045). Conclusion: All respondents were quite satisfied with the drug information service implementation in all dimensions.

scholarly journals Drug Information Service during Covid-19 Pandemic

2021 ◽  
Vol 5 (1) ◽  
pp. 30-37
Author(s):  
Sherly Tandi Arrang ◽  
Reynelda Juliani Sagala ◽  
Dion Notario ◽  
Erlia Anggrainy Sianipar ◽  
Fonny Cokro
Keyword(s):  
Large Scale ◽  
Drug Information ◽  
Information Service ◽  
Self Medication ◽  
Drug Information Service ◽  
Related Information ◽  
Catholic University ◽  
Drug Choice ◽  
The Common

Pharmacists and pharmaceutical personnel need to support improving the people’s quality of life during the covid-19 outbreak by providing pharmaceutical services, one of which is the Drug Information Service (PIO). Many regions in Indonesia, including DKI Jakarta, have placed large-scale social restrictions since March 2020. In connection with that, the Department of Pharmacy of Atma Jaya Catholic University of Indonesia (PSFUAJ) organized an online PIO program. This program aimed to provide the service of Covid-19 drug-related information and education to the community. The PIO was carried out from April to July 2020 via whatsapp, email, and telephone. In addition, health education was provided through e-flyers, published on Instagram @pio_farmasi_uaj. Eighty percent of the questions were submitted via whatsapp, while the rest was sent via email. Most of the questions submitted (80%) were categorized into self-edication. Further examination shows that the common questions were related to drug choice (27.78%). These data indicate that most questioners tend to provide self-medication first and that they will only see a doctor if they have not recovered or experienced any improvement. PSFUAJ will continue running this program and disseminating this program to a broader audience.

scholarly journals GAMBARAN PELAYANAN FARMASI KLINIK DI APOTEK WILAYAH KOTA TANGERANG SELATAN CLINICAL PHARMACY SERVICE AT COMMUNITY PHARMACY IN SOUTH TANGERANG REGENCY

2018 ◽  
Vol 1 (2) ◽  
Author(s):  
Ahmad Apriansyah
Keyword(s):  
Community Pharmacy ◽  
Clinical Pharmacy ◽  
Drug Information ◽  
Information Service ◽  
Pharmacy Service ◽  
Clinical Service ◽  
Clinical Pharmacy Service ◽  
Drug Information Service ◽  
Visiting Time

<p><strong><em>Background</em></strong><em> : Giving the drug information and counceling are parts of pharmacist clinical task as be stated in ministry of health statue number </em><em>35 </em><em>year</em><em> 2014 </em><em>on Pharmacy service standar in community pharmacy (Permenkes no 35 tahun 2017 tentang standar pelayanan kefarmasian di apotek). Through these tasks, pharmacist can inprove the patient therapy outcome. <strong>Aim :</strong></em><em> The purpose </em><em>o </em><em>this study was to descri</em><em>b</em><em>e the clinical service </em><em>of </em><em> drug information in </em><em>community </em><em>pharmacies </em><em>(CP) </em><em>at South Tangerang City. </em><strong><em>Methods </em></strong><em>: This was a descriptive-explorative study with survey technic. Sample were the 50 CPs and clinical pharmacy services were evaluated on their pharmacist who could be met at the visiting time. <strong>Results</strong> <strong>&amp; Conclusion</strong> : Thirty eight percent of pharmacists could be met at the visiting time. The highest percentage of drug information service is drug usage (</em><em>72,22%</em><em>) whereas the lowest are drug interaction and the way of its prevention i.e </em><em>5,55%</em><em>. </em><em> </em><em>The quality of pharmacy clinical service of drug information is </em><em>41,66% </em><em>and meet the bad criteria</em><em>. </em><em>The clinical pharmacy service of drug information in south Tangerang has not been run well and met the Pharmacy service standard yet.</em><em></em></p><p><strong> </strong><strong><em>Keywords:</em></strong><strong><em> </em></strong><em>drug information service, pharmacit, south tangerang, community pharmacy</em><em>.</em></p>

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