scholarly journals Demand-Enhancing Services for Tangible Products in a Distribution System With Online and Off-Line Channels

2021 ◽  
pp. 109467052110228
Author(s):  
Guiomar Martín-Herrán ◽  
Simon Pierre Sigué
Keyword(s):  
Service Delivery ◽  
Distribution System ◽  
Critical Role ◽  
Third Parties ◽  
Operating Costs ◽  
Level Of Service ◽  
Cost Advantage ◽  
Direct Control ◽  
Product Returns ◽  
Provision Of Services

Services such as delivery, warranty, and product returns that are bundled with various tangible products play a critical role in their market performance. As manufacturers strive to streamline operations and deliver consistent services across channels, this article analytically examines whether those who sell their products directly online and off-line through retailers should direct control, delegate to retailers, or outsource to third parties the delivery of these services. Our main findings are as follows. Manufacturers should not outsource demand-enhancing services to third parties if they do not ensure relatively low operating costs, as they reduce the level of service provided to customers. Assuming no channel partner has a cost advantage in service delivery, manufacturers should directly control the provision of services that are used identically by online and off-line customers. Manufacturers may not be able to directly and cost effectively offer services that are used differently by online and off-line customers. In such a context, depending on the relative sizes of off-line and online market bases, retailers may be considered either as single providers of the service for both online and off-line customers or jointly with manufacturers as providers for off-line customers only. We discuss the implications of these findings.

The Parent-Teacher Relationship in Pre-School Programs

1979 ◽  
Vol 73 (3) ◽  
pp. 102-105
Author(s):  
Wilma Hull ◽  
Marion Ross
Keyword(s):  
Parental Involvement ◽  
Service Delivery ◽  
Delivery Mode ◽  
Preschool Program ◽  
School Programs ◽  
Home Intervention ◽  
Provision Of Services ◽  
Effective Delivery ◽  
Parent Teacher Relationship

Parental involvement is essential to a preschool program. Home intervention is one approach for the provision of services to both parent and child. For the effective delivery of this type of intervention, teachers should consider some of the parent-teacher issues which may arise from this service delivery mode.

scholarly journals Measuring business schools’ service quality in an emerging market using an extended SERVQUAL instrument

2016 ◽  
Vol 47 (1) ◽  
pp. 61-74 ◽  
Author(s):  
E. R. Mbise ◽  
R. S.J. Tuninga
Keyword(s):  
Service Quality ◽  
Service Delivery ◽  
Market Economy ◽  
Business Schools ◽  
Emerging Market ◽  
Student Experiences ◽  
Level Of Service ◽  
Improve Quality ◽  
Four Dimensions ◽  
Scarce Resources

An extended SERVQUAL instrument is developed, validated and used to measure perceived service quality delivered to students by business schools in an emerging market economy. A longitudinal survey is conducted with selected students in their final year of study from two business schools in an emerging market economy. The use of the extended SERVQUAL model is suggested to monitor student/employee expectations and perceptions during and after the education service delivery process. Students attach different weights to the service quality dimensions. A new Process Outcome dimension is found to substantially add to the SERVQUAL model and is more important than the other dimensions. The validity of the extended SERVQUAL model for practical use is α >0.95. Prediction of the level of service quality delivered, using four dimensions, indicates that the level of service quality is explained mostly by Process Outcome and Tangibles dimensions. It is suggested that using the extended SERVQUAL model as a tool can enable managers of business schools to identify the factors on which students/employees base their quality assessment of the education services they receive. Knowledge of these factors will enable managers in emerging economies to periodically assess, sustain and improve quality of the whole service delivery process. Priorities can be set to allocate scarce resources properly to make effective investment decisions to improve quality per school and in higher education, in general. The paper further suggests that regulatory bodies make use of this model when comparing performance of business schools, focusing on student experiences as a supplement to the traditional performance measures.

Accelerating Web Service Workflow Execution via Intelligent Allocation of Services to Servers

2010 ◽  
Vol 21 (4) ◽  
pp. 60-90 ◽  
Author(s):  
Konstantinos Stamkopoulos ◽  
Evaggelia Pitoura ◽  
Panos Vassiliadis ◽  
Apostolos Zarras
Keyword(s):  
Web Services ◽  
Web Service ◽  
Service Provider ◽  
Execution Time ◽  
Load Distribution ◽  
Greedy Algorithms ◽  
Critical Role ◽  
Service Operations ◽  
Workflow Execution ◽  
Provision Of Services

The appropriate deployment of web service operations at the service provider site plays a critical role in the efficient provision of services to clients. In this paper, the authors assume that a service provider has several servers over which web service operations can be deployed. Given a workflow of web services and the topology of the servers, the most efficient mapping of operations to servers must then be discovered. Efficiency is measured in terms of two cost functions that concern the execution time of the workflow and the fairness of the load distribution among the servers. The authors study different topologies for the workflow structure and the server connectivity and propose a suite of greedy algorithms for each combination.

Service delivery to persons with communication disorders in Micronesia

1986 ◽  
Vol 7 (3) ◽  
pp. 23-25
Author(s):  
Jean L. Stewart ◽  
Velma A. Martinez
Keyword(s):  
Population Density ◽  
Service Delivery ◽  
Initial Level ◽  
Communication Disorders ◽  
Isolated Population ◽  
Resource Limitations ◽  
Communicative Disorders ◽  
Provision Of Services ◽  
Potential Availability ◽  
Diverse Cultures

Although PL 94–142 has applied to Micronesia since its passage, there remains a great void throughout the islands in the provision of services to persons with communicative disorders. It is probably the most underserved region within the jurisdiction of PL 94–142. There is evidence of a greater need for services than in other populations of similar size. Isolated, population-density islands, with diverse cultures and many languages, create tremendous obstacles in the delivery of services. Resource limitations in the region further restrict the potential availability of services. A model is presented for providing an initial level of services to the region over the next two decades.

Leakage management in a low-pressure water distribution network of Bangkok

2009 ◽  
Vol 9 (2) ◽  
pp. 141-147 ◽  
Author(s):  
Mukand S. Babel ◽  
Md. S. Islam ◽  
A. Das Gupta
Keyword(s):  
Distribution System ◽  
Water Distribution ◽  
Water Distribution System ◽  
Distribution Network ◽  
Water Distribution Network ◽  
Level Of Service ◽  
Operating Pressure ◽  
Asian Countries ◽  
Pressure Profiles ◽  
Pressure Water

Losses of water due to leakage occur in every distribution network, the only difference is in the amount of leakage. The leakage levels are relatively high in cities of developing Asian countries. Among the several factors, operating pressure is the most important affecting the leakage. This paper describes how the management of pressure can help reduce the leakage in the water distribution network. EPANET is used to develop the hydraulic model to analyse the effect of alternative pressure profiles on the leakage in a pilot area within the water distribution system of Bangkok. One of the alternatives is implemented in the field to verify the applicability of the model. Results indicate that the average reduction in pressure by 2.4 m can reduce the leakage by 12.5% of the system inflow without compromising the level of service.

Timeliness of Service Delivery in Vocational Rehabilitation Agencies

1976 ◽  
Vol 7 (3) ◽  
pp. 142-148
Author(s):  
Paul Cooper ◽  
Reed Greenwood
Keyword(s):  
Service Delivery ◽  
Vocational Rehabilitation ◽  
Research Study ◽  
Case Review ◽  
Review Procedure ◽  
Provision Of Services ◽  
State Region ◽  
Status Data

In an attempt to establish feasible methodology for determining the extent of undue delay in the provision of services by state vocational rehabilitation agencies, a research study was planned and conducted by the program evaluators of a five state region. Two methods of assessing the extent of undue delay were investigated—one based on a case review procedure and one based on the collection of time-in-status data. The two methods are discussed with respect to their relative advantages and compared with respect to the agreement in the identification of unduly delayed cases. The findings of the case reviewers with respect to the incidence and causes of undue delay are presented.

Understanding Differences in Public Transit: Comparison of Boston and Toronto

1997 ◽  
Vol 1604 (1) ◽  
pp. 9-17 ◽  
Author(s):  
Paul Schimek
Keyword(s):  
Population Density ◽  
Public Transit ◽  
Operating Costs ◽  
Level Of Service ◽  
Massachusetts Bay ◽  
Transit System ◽  
Transit Systems ◽  
Transit Service ◽  
American Cities ◽  
The City

Public transit systems in Toronto and Boston, two North American cities of similar size and income, are compared. Although Boston has a reputation as a transit-oriented city, there are about twice as many public transit trips in Toronto. Transit service in Toronto runs, on average, twice as frequently as service in Boston on a network of similar size. This level of service can be supported in part because population density does not decrease as much with increasing distance from the center of the city and because employment is more centralized. The transit system in Boston is constrained from emulating the Toronto transit system not only by a less transit-favorable distribution of population and employment but also by operating costs that are twice as high. The Massachusetts Bay Transit Authority’s higher costs are the result of more fringe benefits for employees and disproportionately more managers and fixed facilities.

scholarly journals NETWORK RECONFIGURATION IN DISTRIBUTION SYSTEM BY SOFTWARE SIMULATION FOR LOSS REDUCTION

2013 ◽  
pp. 288-291
Author(s):  
SANJEEV KUMAR
Keyword(s):  
Distribution System ◽  
Distribution Systems ◽  
Fault Localization ◽  
Operating Costs ◽  
Network Reconfiguration ◽  
Loss Reduction ◽  
Loss Minimization ◽  
Software Simulation ◽  
Popular Approach ◽  
Short Circuits

The main aim of the distribution companies is to reduce their operating costs to get ahead of competition. One of the most popular approach is to increase the degree of reliability of distribution system. The management of network defeats (e.g. earth fault, short circuits) offers a lot of feasibilities for automation. The main jobs are fault localization, fault detachment and system refurbishing. The network manipulator needs excellent knowledge about the controlled network area to accomplish these tasks efficiently. In this paper a fault management system is described which magnifies the reliability of the system with the help of network reconfiguration. The fault localization, segregation and refurbishing allowance to remedy the operator from these demanding tasks during network defeats. This paper present a CYMDIST based analysis for the loss minimization problem. This method is tested in 11 KV distribution systems for loss minimization.

scholarly journals Difficulty To Overcome Supply Chain Challenges Faced By Vehicle Manufacturers In South Africa

2014 ◽  
Vol 30 (5) ◽  
pp. 1539 ◽  
Author(s):  
Intaher Marcus Ambe
Keyword(s):  
South Africa ◽  
Supply Chain ◽  
Automotive Industry ◽  
Operating Costs ◽  
Level Of Service ◽  
Technological Infrastructure ◽  
Road Freight ◽  
Light Vehicle ◽  
Fuel Costs ◽  
Service Relationship

<p>This article explores supply chain challenges faced by light vehicle manufacturers in South Africa and determines how difficult the challenges are to overcome. A mixed research design was employed. The supply chain challenges revealed in the findings were categorised into technological, infrastructure, cost, market/service, relationship and production/skills challenges. Most are difficult to quantify, such as road freight volumes, port delays, rail unreliability, high fuel costs, high operating costs and high port charges. Nevertheless, addressing some of the challenges could help manufacturers to become more competitive, for example by replacing outdated assembly/manufacturing tools, finding new markets, preventing or reducing the effect of cancellation of customer orders and improving the level of service in general. This article provides an understanding of the challenges in the supply chain, which is paramount not only for locally manufactured vehicle supply chain practitioners, but also for the automotive industry and South Africa as a whole.</p>

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