Navigating helping relationships amidst heavy workloads: An institutional ethnography of social workers’ accounts

2020 ◽  
pp. 146801732094936
Author(s):  
Hagit Sinai-Glazer ◽  
Julia Krane
Keyword(s):  
Social Workers ◽  
Social Services ◽  
Well Being ◽  
Major Effect ◽  
Ethnographic Study ◽  
Helping Relationships ◽  
Helping Relationship ◽  
Heavy Workload ◽  
Nuanced Understanding ◽  
Organizational Reality

Summary One major effect of the demise of the welfare state on public social services is increased heavy workload which leads to stress, burnout, and compromised well-being among social workers. Less explored are the ways in which heavy workload shapes the helping relationship between social workers and clients. Extrapolating from the narratives of 14 Israeli social workers who participated in an institutional ethnographic study, this paper offers a nuanced understanding of the toll that heavy workload takes on the helping relationship. Findings Results showcase heavy workload as a ruling relation, an organizational reality outside the control of social workers and clients. The damaging effects of heavy workload on the helping relationship as well as on the social workers were apparent: social workers expected to slice themselves thin and deal with frustration and guilt in the face of an organizational reality that deters them from investing in their clients the time and energy required to cultivate helping relationships. Application The helping relationship has been paramount to social work throughout the history of the profession. This research contributes to this longstanding focus with a renewed understanding of the helping relationship in public social services as a political and public encounter between social workers and clients, one that is governed by extra-local relations of ruling. Heavy workload is one such ruling relation that organizes the helping relationship. As such, this organizational reality can be reorganized to eliminate, or at least reduce, the toll that heavy workload takes on the helping relationship.

The Essentials of the Helping Relationship between Social Workers and Clients

Social Work ◽  
2020 ◽  
Vol 65 (3) ◽  
pp. 245-256
Author(s):  
Hagit Sinai-Glazer
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Social Services ◽  
Textual Analysis ◽  
Essential Elements ◽  
Ethnographic Study ◽  
Research Participants ◽  
Helping Relationship ◽  
Being There ◽  
Similar Elements

Abstract The helping relationship between a client and a practitioner is often described as the heart and soul in social work. This research explored the helping relationship between social workers and clients (the clients were mothers) in the context of public social services in Israel. The results presented here are part of a larger ethnographic study that included interviews with 14 social workers, 20 mothers who are clients, and extensive participant observations and textual analysis. Presented in this article are the results pertaining to the essential elements of the helping relationship as perceived by the research participants. Social workers and clients pointed to similar elements that comprise a good helping relationship: love and support; trust and feeling safe; listening and feeling understood; making an effort to help; humanness, compassion, and sensitivity; availability, continuity, and being there when needed; and chemistry. Participants’ accounts exemplify the importance and centrality of the helping relationship in social work. The article concludes with a discussion of the study’s implications for practice, policy, and research.

Parenting in migration: Critical aspects and challenges of “doing family” of refugee families and social workers

2021 ◽  
pp. 146801732110146
Author(s):  
Nadia Rania ◽  
Laura Pinna ◽  
Ilaria Coppola
Keyword(s):  
Social Workers ◽  
Social Services ◽  
Host Community ◽  
Cultural Barriers ◽  
Family Identity ◽  
Helping Relationship ◽  
Refugee Families ◽  
Job Opportunities ◽  
Migrant Families ◽  
Italian Context

Summary Although migrant families comprise a small number of immigrants, they present a significant challenge for the host community. In the Italian context, social services support migrant families through paths to autonomy and integration in the community. The purpose of this study was to investigate perceptions that families and social workers have of “parenting” and “doing family” (training and management of family identity, roles and daily practices) in the complexity of migration. The study involved 15 immigrant parental couples, using family interview techniques and 12 social workers in 3 mini-focus groups. The collected materials were transcribed verbatim and analyzed using grounded theory. Findings The main results are identified and discussed as strengths, critical points and challenges. Some of the themes such as “willingness to work” or “lack of job opportunities” are common to both family members and social workers. Other themes are relevant to one group only. Among these, “availability and support of social workers” only emerged among families, whereas “education and respecting the rules” only emerged among social workers. Applications The results indicate that it is necessary for social workers to engage in a meaningful helping relationship with families, build networks of inclusion services, and also with the support of mediators overcome linguistic and cultural barriers. Social workers should involve families throughout he integration process. Furthermore, social services must also consider how families experience the difficulty of relating to social workers, which represents an obstacle to support for social integration.

Team Managers in Local Social Service Departments in Israel as Bottom-Up Social Policy-Makers

2021 ◽  
pp. 324-345
Keyword(s):  
Social Workers ◽  
Social Services ◽  
Social Service ◽  
Public Discourse ◽  
Well Being ◽  
Structured Interviews ◽  
Psychosocial Services ◽  
Service Departments ◽  
New Policies

Following on Felice Perlmutter's work on the managerial role of social workers in social services, this article contributes to the still limited knowledge on the role of social workers in middle-management positions in formulating new policies `on the ground`. The study expands knowledge about policies determined by team managers in local social service departments in Israel. It occurs in the nexus between street-level bureaucracy, professionalism and managerial positions. Semi-structured interviews with 28 team managers revealed that they formulated `new` policies with regard to the provision of psychosocial services and material assistance (who gets what, when and how). This occurs when they resist official policy, when it is vague or non-existent. Most of their policy decisions are not documented and draw upon consultations with colleagues and superiors though not with clients. The team managers perceive these policies as a means for achieving balance between clients' well-being and budgetary constraints. Yet their decisions lack transparency, are decided upon without public discourse and may lead to greater inequity between clients

scholarly journals Social Work with Families in Special Distress: Collaborative Practices

2020 ◽  
Vol 9 (7) ◽  
pp. 121
Author(s):  
Tatiana Casado ◽  
Joan Albert Riera ◽  
Josefa Cardona
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Social Services ◽  
Active Listening ◽  
Collaborative Practices ◽  
Helping Relationship ◽  
The Social ◽  
Key Aspects ◽  
Social Work Interventions ◽  
Level Of Importance

Collaborative practices have emerged as an effective approach for conducting social work interventions with families in special distress. This study aimed to ascertain the perspective of the social workers located in basic community social services, in relation to the development of a collaborative approach with families in special distress. The main objective was to find out the level of importance and the level of implementation that participants (N = 121) gave to the different intervention criteria included in an Inventory of Collaborative Practices. The results indicate that criteria related to basic issues in social case work (active listening, respect, and empathy) as well as the management and bureaucracy of the specific case are the most valued and performed by social workers. The least valued and performed criteria have to do with issues that involve reflective processes in the helping relationship, both with the family and with the rest of the professionals. Implications for practice and quality enhancement are discussed, as they are key aspects in the development of collaborative interventions in social work.

scholarly journals Emotions, Feelings, and Experiences of Social Workers While Attending to Vulnerable Groups: A Qualitative Approach

Healthcare ◽  
2021 ◽  
Vol 9 (1) ◽  
pp. 87
Author(s):  
María Dolores Ruiz-Fernández ◽  
Rocío Ortiz-Amo ◽  
Elena Andina-Díaz ◽  
Isabel María Fernández-Medina ◽  
José Manuel Hernández-Padilla ◽  
...  
Keyword(s):  
Social Workers ◽  
Social Services ◽  
Qualitative Methodology ◽  
Community Setting ◽  
Well Being ◽  
The Elderly ◽  
Vulnerable Groups ◽  
Social Interventions ◽  
Vulnerable Individual ◽  
Training And Support

Social workers in the community setting are in constant contact with the suffering experienced by the most vulnerable individual. Social interventions are complex and affect social workers’ emotional well-being. The aim of this study was to identify the emotions, feelings, and experiences social workers have while attending to individuals in situations of vulnerability and hardship. A qualitative methodology based on hermeneutic phenomenology was used. Six interviews and two focus group sessions were conducted with social workers from the community social services and health services of the Andalusian Public Health System in the province of Almería (Spain). Atlas.ti 8.0 software was used for discourse analysis. The professionals highlighted the vulnerability of certain groups, such as the elderly and minors, people with serious mental problems, and people with scarce or no economic resources. Daily contact with situations of suffering generates a variety of feelings and emotions (anger, sadness, fear, concern). Therefore, more attention should be paid to working with the emotions of social workers who are exposed to tense and threatening situations. Peer support, talking, and discussions of experiences are pointed out as relevant by all social workers. Receiving training and support (in formal settings) in order to learn how to deal with vulnerable groups could be positive for their work and their professional and personal quality of life.

scholarly journals Social Networks That Promote Well-Being Among Latino Migrant Day Laborers

10.18060/3040 ◽  
2013 ◽  
Vol 14 (1) ◽  
pp. 247-259 ◽  
Author(s):  
Nalini Junko Negi ◽  
Lynn Michalopoulos ◽  
Javier Boyas ◽  
Adrianna Overdorff
Keyword(s):  
Social Networks ◽  
Social Services ◽  
Social Vulnerability ◽  
Legal Status ◽  
Well Being ◽  
Ethnographic Study ◽  
Day Laborers ◽  
Public Health Services ◽  
Formal Services

Latino migrant day laborers are a transnational population that often travels back and forth between borders in search of economic opportunities. These Latino day laborers (LDLs) are often at risk for exploitation and worker's rights abuses. Despite LDLs' heightened social vulnerability and risks, this population often does not access formal social or public health services due to their undocumented legal status, lack of health insurance and distrust of governmental social services. In light of LDLs' lack of access to formal services, social networks may enhance and protect their well-being and health through the exchange of emotional and social support, as well as the provision of concrete and practical services. Utilizing Berkman, Glass, Brissette, and Seeman's (2000) conceptual framework on social networks and health, this ethnographic study investigates the role of social networks in facilitating the well-being of LDLs (N=150). Implications for social services for this transnational population are also discussed.

Husband-Wife Helping-Relationships: The “Mental Hygiene” Function in Marriage

1977 ◽  
Vol 40 (3) ◽  
pp. 911-925 ◽  
Author(s):  
Ronald J. Burke ◽  
Tamara Weir
Keyword(s):  
Quality Of Life ◽  
Mental Hygiene ◽  
Well Being ◽  
Helping Relationships ◽  
Helping Relationship ◽  
Marital Partners

This study examined the relationships between several correlates and consequences of the husband-wife helping-relationship. 189 husband-wife pairs provided information about several aspects of their: experienced stress, their informal helping-relationship, and their satisfactions and well-being. Effective husband-wife helping-relationships were signficantly related to the quality of life of the marital partners.

MDGs in a Global World

2009 ◽  
Vol 11 (1) ◽  
pp. 49-63 ◽  
Author(s):  
Marisela Montenegro ◽  
Karla Montenegro ◽  
Laura Yufra ◽  
Caterine Calaz
Keyword(s):  
Gender Equity ◽  
Social Services ◽  
Well Being ◽  
Ethnographic Study ◽  
Development Goals ◽  
Global World ◽  
Post Industrial ◽  
The Relationship ◽  
The City ◽  
Industrial Societies

In this article we reflect upon the relationship between the Millennium Development Goals (MDGs) formulated by the United Nations (2000) and the migration phenomena that is characteristic of the present globalised society. First, we argue that the Millennium Goals have not sufficiently considered migration processes as a structural phenomenon. Development goals must take in account this emergent phenomenon in post-industrial societies in order to achieve human rights and social equity and to promote the well-being of all people in their origin and host societies. Second, by interpreting the results of an ethnographic study carried out in social services aimed at migrant women in the city of Barcelona, while focusing on the 3rd Millennium Goal: gender equity and the empowerment of women, we reflect on the limits and possibilities of these intervention practices in advancing towards the goal in host societies. We conclude that changes in public policy and social services are necessary in order to advance towards the achievement of the gender equity goal and empowerment of women, a transformation that aims at the achievement of citizenship for all people in this global society.

Social Capital and Sustainable Health Care: An Analysis of Community Based Palliative Care Model of Kerala

2015 ◽  
Vol 1 (1) ◽  
Author(s):  
Abdul Azeez. E.P
Keyword(s):  
Social Capital ◽  
Palliative Care ◽  
Social Services ◽  
Social Inclusion ◽  
Well Being ◽  
Vital Role ◽  
Voluntary Organizations ◽  
Community Based ◽  
The Social ◽  
Palliative Care Units

Social Capital is the most crucial asset which significantly influence the efficacy and resilience of any community. Social capital is a dependent variable that depends upon the competence and coherence of the individuals in the community and mode of social relationships, trust and networks they maintain. It is one of the most sustainable social resources that originate from human relations and results on the mutual support of people. Utilization of Social capital has a wide applicability in the process of social inclusion, especially in dealing with the vulnerable and disadvantaged sections in the community itself. Voluntary organizations are very keen to utilize the social capital for community/social services and community development in a sustainable manner. Community based de-institutionalized Palliative Care is one of the foremost among such organizations that made social capital in a strategic way for social inclusion and community well being. This paper analyses the extent to which different elements of social capital helps in initiating the sustainable community based palliative care movement by assessing the unique intervention strategies carried out by the palliative care. This paper explores conceptual questions of how social capital and voluntary community based services are correlated. A case study method was adopted for the study in which ten palliative care units were analyzed. The results show that a number of social capital elements are playing a vital role in the sustainability of community palliative care movement in Kerala.

‘She Made You Feel like There’s Hope’: Gaining a Better Understanding of How Children Negotiate Their Relationships with Social Workers from Their Own Accounts

2020 ◽  
Author(s):  
Sarah Gorin ◽  
Mary Baginsky ◽  
Jo Moriarty ◽  
Jill Manthorpe
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Social Care ◽  
Well Being ◽  
Local Authorities ◽  
Signs Of Safety ◽  
Relational Resilience ◽  
Children’S Accounts ◽  
Care Innovation

Abstract Recent years have seen a re-emergence of international interest in relationship-based social work. This article uses children’s accounts of their relationships with social workers to build on previous research to promote children’s safety and well-being. Interviews were undertaken with 111 children aged six- to eighteen-years old across ten different local authorities in England, as part of the evaluation of Munro, Turnell and Murphy’s Signs of Safety pilots within the Department for Education’s Children’s Social Care Innovation Programme. The interviews reveal four key findings: that children look for care and reciprocity in their relationships with social workers and this can be achieved through listening and small acts of kindness; that they are adept at recognising aspects of social workers’ verbal and non-verbal communications which indicate to the child whether they are listening and interested in them; that there are times in which children are particularly vulnerable especially if parents are resistant to engagement or children’s trust is broken; and that children actively use their agency to control their communication and engagement. The article concludes by highlighting children’s relational resilience and the importance of ensuring opportunities for children to develop new relationships with social workers when previous relationships have broken down.

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