A millennial manager skills model for the new remote work environment

Purpose This paper aims to propose that millennials – those born between 1980 and 1995 – are uniquely impacted by the long-term impact of the pandemic, which has accelerated the work from home movement and exacerbated organizational issues associated with working remotely. Millennials, on the cusp of embarking on important leadership roles in this new remote work environment, pose challenges and opportunities for organizations will that will last long after the pandemic. Design/methodology/approach This paper provides a viewpoint based on a narrative review and on the authors’ professional experiences within organizations. Based upon these findings, this paper has reimagined the Mumford skills model to explore millennial managers in this new remote work, post-pandemic context. The goal of this narrative review was to provide a full picture of the “Millennial manager” and the challenges they face in becoming effective managers, as well as highlight the important strengths they bring to the table. Findings Managers may have challenges regarding job satisfaction, productivity and organizational commitment. The positive factors are millennials prefer flexibility, teamwork and creating a positive work-life balance. The negative side has to do with isolation and the ability to embrace the organization culture in a remote environment. This model shows positive and limiting factors of millennials related to organization effectiveness. The major propositions and model were that millennium managers in this new environment increase interpersonal communication to maintain trust, effective mentoring, resolve strong organizational culture and ensure effective delegation and conflict resolution. Practical implications This study discovered challenges for managers, including developing loyalty and improving employee job satisfaction and organizational commitment. Active listening is necessary for team management to show that all team members are valued irrespective of the work environment. Active listening and empathy will increase social support at work, which improves personal well-being and productivity. Millennials will continue to use their technological skills, their desire for teamwork and their preference for participative management, resulting in becoming an invaluable asset in this era of organizational transformation. The challenge for organizations is to realize the millennial generation possesses many talents and must successfully engage them in the pursuit of organizational goals. Originality/value This paper adds to the body of knowledge regarding millennials in organizations with a specific focus on the new work environment created by the global pandemic. The authors hope that their adapted skills model – the millennial manager skills model – becomes an important resource for articulation this new environment that millennial managers are in and that this model can be further refined and expanded through empirical exploration.

Case History for the Pediatric Eye Examination

The art of taking a patient's case history is essential for a solid understanding of pertinent details before proceeding with an examination. While establishing rapport with the patient, the clinician should ask questions about birth history, developmental history, educational and social history. Active listening skills and flexibility of the provider are useful tools for an effective start to the examination. This chapter reviews categories of questions needed for optimization of case history for the pediatric patient. This includes questions focused on specific age categories, including infants and toddlers, preschoolers, elementary-aged children, and adolescents. The chapter author provides clinical pearls for a more efficient and effective exam, including a section on assisting children with special needs.

Strengthening Resident, Proxy, and Staff Engagement in Injury Prevention in Skilled Nursing Facilities

Background and Objectives Engaging residents, their proxies, and skilled nursing facility (SNF) staff through effective communication has potential for improving fall-related injury prevention. The purpose of this study was to understand how multiple stakeholders develop and communicate fall-related injury prevention plans to enhance sustained implementation. Research Design and Methods Descriptive qualitative study using framework analysis applied to open-ended semi-structured interviews (n=28) regarding experiences of communication regarding fall-related injury prevention, guided by the Patient and Family Engaged Care framework. Participants included residents at high risk of injury and their proxies, nursing assistants, nurses, and a nurse practitioner from three SNFs in the Eastern U.S. (Massachusetts and North Carolina). Results Interdisciplinary teams were viewed as essential for injury prevention. However, the roles of the interdisciplinary team members were sometimes unclear. Communication structures were often hierarchical, which reduced engagement of nursing assistants and frustrated proxies. Practices that enhanced engagement included knowing the residents, active listening skills, and use of strategies for respecting autonomy. Engagement was inhibited by time constraints, lack of proactive communication among staff, and by challenges eliciting the perspectives of residents with dementia. Resident barriers included desire for autonomy, strong preferences, and language differences. Discussion and Implications Strengthening team meeting processes and cultivating open communication and collaboration could facilitate staff, resident, and proxy engagement in injury prevention planning and implementation. Skill building and targeting resources to improve communication can address barriers related to staff practices, resident characteristics, and time constraints.

Writing by Ear, the Aural Novel, and Echopoetics: A Listening Vocabulary for Literary Analysis

Given the robust plurivocality that has characterized literature in Brazil since its colonial inception, and the eminently (and explicitly) receptive stance that many of its modern authors have adopted, I have structured my argument to follow two intersecting paths. Firstly, Clarice Lispector’s notion of “writing by ear” serves as a foundation for a renewed history of Brazilian literature, framed as a history of active listening. Secondly, the hope is to offer a Luso-Afro- Amerindian-Brazilian contribution to Latin American criticism, turning the semantic range of terms related to edges, margins, and borders into a more explicit semiotics of corporeality and performativity revolving around the ears and sound, echoes and silence, more generally.

Examination of communication skills of physical education and sports teacher candidate students: Example of faculty of sports sciences

This study aimed to examine the communication skills of students who are studying in the physical education teaching department of the faculties of sports sciences and physical education and sports teacher candidates participating and pedagogical formation certificate program, according to demographic variables. The sample of the study consisted of a total of 377 students, 145 women and 232 men, who continue their education in the physical education teaching, coaching education, and sports management departments of the faculties of sports sciences in the 2019-2020 academic year. Personal information form and the “Communication Skills Scale” that is developed by Korkut Owen and Bugay (2014) were used as data collection tools. Since the data did not show a normal distribution, non-parametric tests were analyzed and descriptive statistics were used. According to the findings obtained, it was observed that the communication skills of the students were high in the sub-dimensions of “communication principles basic skills”, “self-expression”, “active listening and non-verbal communication" and close to high in the “willingness to communicate” sub-dimension. It was determined that the communication skills of the students differed according to their gender and grade levels, and did not differ according to their participation in the departments and pedagogical formation certificate program. As a result, it can be stated that the communication skills of the students studying in the faculties of sports sciences and participating in the pedagogical formation certificate program are generally high, and there is no difference between the students studying in the physical education department and the students participating in the pedagogical formation certificate program. ​Extended English summary is in the end of Full Text PDF (TURKISH) file. Özet Bu çalışma, spor bilimleri fakültelerinin beden eğitimi öğretmenliği bölümü ve pedagojik formasyon sertifika programına katılan beden eğitimi ve spor öğretmeni adayı olan öğrencilerin demografik değişkenlere göre iletişim becerilerinin incelenmesini amaçlamıştır. Çalışmanın örneklemini, 2019-2020 eğitim ve öğretim yılında spor bilimleri fakültelerinin beden eğitimi öğretmenliği, antrenörlük eğitimi ve spor yöneticiliği bölümlerinde öğrenim gören 145 kadın, 232 erkek olmak üzere toplam 377 öğrenci oluşturmuştur. Veri toplama aracı olarak kişisel bilgi formu ve Korkut Owen ve Bugay (2014) tarafından geliştirilen “İletişim Becerileri Ölçeği” kullanılmıştır. Veriler, normal dağılım göstermediğinden non-parametrik testlerle analiz edilmiştir ve tanımlayıcı istatistikler kullanılmıştır. Elde edilen bulgulara göre; öğrencilerin iletişim becerilerinin; “iletişim ilkeleri temel beceriler”, “kendini ifade etme”, “etkin dinleme-sözel olmayan iletişim” alt boyutlarında yüksek; “iletişim kurmaya isteklilik” alt boyutunda ise yükseğe yakın oldukları görülmüştür. Öğrencilerin iletişim becerilerinin cinsiyet ve sınıf düzeylerine göre farklılaştığı; bölüm ve pedagojik formasyon sertifika programına katılma durumlarına göre farklılaşmadığı belirlenmiştir. Sonuç olarak; spor bilimleri fakültelerinde öğrenim gören ve pedagojik formasyon sertifika programına katılan öğrencilerin iletişim becerilerinin genel olarak yüksek, beden eğitimi bölümünde eğitim alan öğrenciler ile pedagojik formasyon sertifika programına katılan öğrenciler arasında farklılık olmadığı ifade edilebilir.

Psychologist Therapeutic Communication in Handling Clients with Deliberate Self-Harm

This study aims to find out psychologist therapeutic communication in dealing with deliberate self-harm clients in 3 research question. This study uses a phenomenological approach. In collecting data, researchers used an interview technique with five informants who were psychologists that practiced and domiciled in Bandung. The results of this study indicate the meaning of a DSH client for a psychologist into three meanings, those who have irrational thoughts, people that have fragile emotion, and those whose emotions are hidden or looking for attention. The experience of psychologist therapeutic communication in dealing with DSH clients is found in 4 major themes: techniques for building therapeutic relationships with clients, the key to understanding clients: active listening, being careful with non- verbal messages, feedback: reserved question. The psychologist's way of handling DSH clients is by handling it like a tailormade (adjusted to the personality and problems of the clients)

Theoretical investigation of active listening behavior based on the echolocation of CF-FM bats

Bats perceive the three-dimensional (3D) environment by emitting ultrasound pulses from their nose or mouth and receiving echoes through both ears. To detect the position of a target object, it is necessary to know the distance and direction of the target. Certain bat species synchronize the movement of their pinnae with pulse emission, and it is this behavior that enables 3D direction detection. However, the significance of bats’ ear motions remains unclear. In this study, we construct a model of an active listening system including the motion of the ears, and conduct mathematical investigations to clarify the importance of ear motion in 3D direction detection. The theory suggests that only certain ear motions, namely three-axis rotation, accomplish accurate and robust 3D direction detection. Our theoretical analysis also strongly supports the behavior whereby bats move their pinnae in the antiphase mode. In addition, we provide the conditions for ear motions to ensure accurate and robust direction detection, suggesting that simple shaped hearing directionality and well-selected uncomplicated ear motions are sufficient to achieve precise and robust 3D direction detection. Our findings and mathematical approach have the potential to be used in the design of active sensing systems in various engineering fields.

Delivering Urgent Care Using Telemedicine: Insights from Experienced Clinicians at Academic Medical Centers

Background Care delivered using telemedicine has been steadily growing in the USA but represented a small fraction of overall visits before the COVID-19 pandemic as few clinicians had been providing care using telemedicine. Understanding how experienced clinicians have practiced telemedicine can help guide today’s exponential adoption of telemedicine. Objective The objective of this study was to explore barriers and facilitators to providing effective, high-quality urgent care using telemedicine (“tele-urgent care”) from the perspective of clinicians experienced in telemedicine. Approach We conducted semi-structured interviews between July 2018 and March 2019 of clinicians who had been providing tele-urgent care services to patients as a part of their routine clinical practice. Themes were identified using content analysis with a constant comparative coding approach. Key Results Among the 20 clinicians interviewed, the majority were female (90%) and nurse practitioners (65%). We identified four themes related to barriers and facilitators to providing effective, high-quality tele-urgent care. Workplace factors such as a strong information technology (IT) infrastructure, real-time IT support, an electronic health record, and a collegial work environment, often virtual, were necessary standards. Communication and exam techniques from in-person encounters were adapted to tele-urgent care including active listening skills and teaching patients to conduct specific exam maneuvers virtually. The convenience of tele-urgent care should be preserved to support improvements in access to care. Finally, patients and clinicians occasionally had mismatched expectations about what could or would be provided during a tele-urgent care encounter. Managing the added tension that can occur during a telemedicine encounter was important. Conclusion As telemedicine becomes an integral part of the care continuum, incorporating and accounting for these key insights when we train and support clinicians will be necessary to provide effective, high-quality care to patients in the future.

Listening in the Moment: How Bilingualism Interacts With Task Demands to Shape Active Listening

While there is evidence for bilingual enhancements of inhibitory control and auditory processing, two processes that are fundamental to daily communication, it is not known how bilinguals utilize these cognitive and sensory enhancements during real-world listening. To test our hypothesis that bilinguals engage their enhanced cognitive and sensory processing in real-world listening situations, bilinguals and monolinguals performed a selective attention task involving competing talkers, a common demand of everyday listening, and then later passively listened to the same competing sentences. During the active and passive listening periods, evoked responses to the competing talkers were collected to understand how online auditory processing facilitates active listening and if this processing differs between bilinguals and monolinguals. Additionally, participants were tested on a separate measure of inhibitory control to see if inhibitory control abilities related with performance on the selective attention task. We found that although monolinguals and bilinguals performed similarly on the selective attention task, the groups differed in the neural and cognitive processes engaged to perform this task, compared to when they were passively listening to the talkers. Specifically, during active listening monolinguals had enhanced cortical phase consistency while bilinguals demonstrated enhanced subcortical phase consistency in the response to the pitch contours of the sentences, particularly during passive listening. Moreover, bilinguals’ performance on the inhibitory control test related with performance on the selective attention test, a relationship that was not seen for monolinguals. These results are consistent with the hypothesis that bilinguals utilize inhibitory control and enhanced subcortical auditory processing in everyday listening situations to engage with sound in ways that are different than monolinguals.

Defining and characterising the nurse–patient relationship: A concept analysis

The nurse-patient relationship involves complex attitudes and behaviours with ethical and deontological implications. It has been linked to improvements in patient health outcomes, although there is still no consensus in the scientific literature as to the definition and characterisation of the concept. This article aim to define the concept of the nurse-patient relationship. A concept analysis was conducted using the Walker and Avant method to identify the attributes defining the nurse-patient relationship. An integrative review of the literature was conducted using the PubMed, Web of Science, Scopus, and Cumulative Index to Nursing & Allied Health Literature databases. A review of the grey literature and other minor non-indexed publications on the topic was also conducted. A total of 36 articles were included in the review. A model case, a contrary case, a related case, and empirical references were produced to clarify the concept and identify its essential attributes. The concept is defined as a helping relationship involving interaction between different players. It is the basis of nursing care and is intended to meet the healthcare needs of the individual receiving this care. It is also viewed as an intervention in itself, requiring a specific training process just like any other nursing skill. The essential attributes of the relationship are empathy, presence, contact, authenticity, trust, and reciprocity. In conclusion, the nurse-patient relationship is a helping relationship established with the patient and/or their family based on interaction, communication, respect for ethical values, acceptance, and empathy in order to encourage introspection and behavioural change. Key components include communication, active listening, and respect. Bioethical values and confidentiality must also be present to ensure that the relationship is built on equality and intimacy.