“Feeling in Control”: Optimal Busyness and the Temporality of Organizational Controls

2021 ◽  
Author(s):  
Ioana Lupu ◽  
Joonas Rokka
Keyword(s):  
Professional Service ◽  
Service Firms ◽  
Quiet Time ◽  
Professional Service Firms ◽  
Temporal Experience ◽  
Call Control ◽  
Fine Line ◽  
Organizational Controls ◽  
Time Optimal ◽  
The Relationship

This study extends prior research seeking to understand the reproduction and persistence of excessive busyness in professional settings by addressing the relationship between organizational controls and temporal experiences. Drawing on 146 interviews and more than 300 weekly diaries in two professional service firms, we develop a framework centered on the emerging concept of optimal busyness, an attractive, short-lived temporal experience that people try to reproduce/prolong because it makes them feel energized and productive as well as in control of their time. Our findings show that individuals continuously navigate between different temporal experiences separated by a fine line, quiet time, optimal busyness, and excessive busyness, and that optimal busyness that they strive for is a fragile and fleeting state difficult to achieve and maintain. We show that these temporal experiences are the effect of the temporality of controls—that is, the ability of controls to shape professionals’ temporal experience through structuring, rarefying, and synchronizing temporality. Moreover, we find that professionals who regularly face high temporal pressures seek to cope with these by attempting to construct/prolong optimal busyness through manipulating the pace, focus, and length of their temporal experiences, a process we call control of temporality. Our study contributes to a better understanding of the reproduction of busyness by explaining why professionals in their attempts to feel in control of their time routinely end up overworking.

Professional Service Firms and Identity

2015 ◽  
Author(s):  
Mats Alvesson ◽  
Dan Karreman ◽  
Kate Sullivan
Keyword(s):  
Identity Construction ◽  
Management Control ◽  
Professional Service ◽  
Future Research ◽  
Service Firms ◽  
Professional Service Firms ◽  
Professional Workers ◽  
Elite Identity ◽  
The Relationship ◽  
Multiple Actors

This chapter examines the relationship between individual and organizational identity in PSFs and the significant but tenuous nature of elite identity in this context. The authors identify four main identity-related issues for management control in PSFs: autonomy/conformity tensions, the client conundrum, ambiguity saturation, and intangibility. They explore three main modes of identity-focused control in PSFs: positive image, homogenization of the workforce, and anxiety-regulation. The chapter examines contemporary challenges to elite identities and the increasing critique of concepts of professionalism in this context and highlights key areas for future research on identity in PSFs and among professionals. These include: the need to acknowledge the homogeneity of professional service firms and professional workers; how professionals regulate their identity to respond to identity challenges; the roles that multiple actors play in a professional’s identity construction; and the depth of identity construction with regard to both organizational and professional identity.

scholarly journals Segmentation of quantity surveying professional services for focus strategy and diversification

2019 ◽  
Vol 24 (3) ◽  
pp. 294-308
Author(s):  
Michael Adesi ◽  
De-Graft Owusu-Manu ◽  
Frank Boateng
Keyword(s):  
Oil And Gas ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Professional Services ◽  
Professional Service ◽  
Service Firms ◽  
Professional Service Firms ◽  
Content Type ◽  
Quantity Surveying ◽  
Focus Strategy

Purpose Notwithstanding that numerous studies have focused on strategy in quantity surveying (QS) professional service firms, there is a paucity of investigation on the segmentation of QS professional services. The purpose of this study is to investigate the segmentation of QS services for diversification and a focus strategy formation. Design/methodology/approach This study adopts the positivist stance and quantitative approach in which a simple random sampling technique was used to select participants. In total, 110 survey questionnaires were administered to registered professional QS, out of which 79 completed questionnaires were returned for analysis. Findings The paper identifies three main QS service segments characterised by low, moderate and high competition. In addition, this study found that the concentration of traditional QS services in the building construction sector is due to the unwillingness of QS professional service firms to diversify into the non-construction sectors such as oil and gas. The diversification of QS services in the low competitive segment requires the adoption of agile approaches. Research limitations/implications The study was limited to numeric analyses and so would be complemented by qualitative research in the future. Practical implications This paper is useful to QS professional service firms interested in diversifying their services into the non-construction sectors to enhance the pricing of their services. Originality/value Segmentation of QS services is fundamental to the formulation of focus strategy for non-construction sectors such as oil and gas and mining to enhance the pricing of QS professional services.

scholarly journals Fragmented fields: Professionalisms and work settings in Italian management consultancy

2019 ◽  
Author(s):  
Lara Maestripieri
Keyword(s):  
Professional Service ◽  
Specific Work ◽  
Service Firms ◽  
Structured Interviews ◽  
Professional Service Firms ◽  
Work Settings ◽  
Management Consultants ◽  
Self Employment ◽  
Management Consultancy ◽  
Professional Service Firm

Abstract Management consultancy has long been a contested terrain in the sociology of the professions. Although the professionalism of management consultants has always been emphasized by practitioners themselves, the lack of a strong community of peers has been an impediment to their professionalization. In this article, I argue that professionalism is not the outcome of a process of regulation and institutionalization but that it has to be conceived a discourse comprising norms, worldviews, and values that define what is appropriate for an individual to be considered a competent and recognized member of this community. Given the diversity characterizing the field, there are multiple discourses surrounding professionalism of management consultants, and these discourses are shaped by work settings. Work settings are a combination of the type of organization professional partnership or professional service firm and the employment status (employee or self-employed). Drawing on the empirical evidence from various work settings (professional service firms, professional partnership, and self-employment), I investigate four clusters of practitioners identified in 55 biographical and semi-structured interviews conducted with management consultants in Italy. Four types of professionalism emerge from the clusters. Organizing professionalism is the sole professionalism that appears in all work settings. Other discourses (corporate, commercialized, and hybrid professionalism) are context-dependent and more likely to be found in specific work settings.

Sign in / Sign up

Export Citation Format

Share Document